I find the female owner to be rude and the prices to be high. I refuse to shop there and tell people not to shop there. I will drive down to Home Depot whenever I need something. We are told to shop local, yet she does not seem to care about the community. read more

Weird occurrence at the back counter. I'm a gun advocate and believe in the right to carry. However the weirdest thing happened, a guy in tactical pants with a mesh belt simulator to what law enforcement might wear a sleeved Glock hung front the belt along with cell phone, walkie talkie and maybe a knife or case cutter loaded up like a Batman utility belt along with a name tag not a vest. He appeared at the back counter making eye contact with everyone or attempting to surveying the area like a mall cop " uncomfortable". I understand the license to carry but this was an Ace employee loading and unloading into customers car, stocking. There's allot of liability with being an employee and carrying a gun at work. Are you trained to use it in this setting, what if it drops while you are working and fires, are you capable of protecting everyone if there is an altercation? Why are you purposely staring at everyone making eye contact?? I asked to speak to the manager, no reason was given as to why the employee was carrying a firearm, he's not a police officer, not private security, no apology was given, no reason as to why. After calling the Ace corporation and lodging a complaint, they apologized and said they would investigate why this was occurring. They did say the location was privately owned. My concerns are the safety of everyone, I have years as a regional loss prevention manager with Sam's Club and 30 years in liability insurance claims. If the retailer is going to have onsite armed security then let's place all the training and certification into the position. The last thing anyone needs to for everyone regardless of training and certification to become an are med vigilantly having a bad day or just careless. Also same location cut a piece of acrylic for me and the size is incorrect, also asked them to add color into stain and they turned the stain into reddish paint. Same guy did both things and was confused about what acrylic was thinking it was plexiglass and was completely in the dark tinting stain. By and large they are on average 15/20% higher than Lowe's or Home Depot. After the pistol there we will not be going back and we've been customers since they opened. read more

Stellar knowledgeable service, selection and value. I've purchased less expensive power equipment at Lowe's and HD but received zero purchase decision support and less than zero recall support later from Lowe's warranty people. Plantation carries quality power tools and their associates can guide you in the right direction with your purchase decision. It actually costs LESS to purchase power tools from Plantation when you add the cost of two substandard tools and all your time and aggravation on the phone / email. EVERYONE in the store is friendly, polite and courteous. I've always found what I was searching for at a reasonable price. read more

Live really close by so I go there all the time. the staff is so knowledgeable, so if you have a question on something, don't google it, just go by there and ask. they always give great answers and not those that always require spending more money either. and there new store is awesome! wish more stores, in every industry, would follow more of this mom and pop feeling. read more

Everyone for the most part that works here and at the old location are awesome helpful and friendly. Is it really necessary for your cart collectors to open carry with TWO extra magazines while he pushes carts and stares down customers? I've been in the area 25+ years and pecan grove has yet to turn into a war zone. So with that said i will start driving further to Rosenberg for my daily hardware store needs to avoid feeling like I'm back in a socialist run state. read more

The name "Plantation Hardware" might throw you off, but this is actually an Ace Hardware store. The staff here is super friendly and helpful. If I lived closer, this would be my go to spot for tools, parts, and gardening supplies. What I like about this place is that the staff is very willing to help you find what you need. I was asked probably 2-3 times if I needed help while was browsing around in just one visit. Perhaps it's my natural clueless facial expression, but I felt like I was cared for unlike some of my experiences shopping at Home Depot and Lowe's (though I still love shopping at HD). I was pleasantly surprised that day. In comparison, this Ace Hardware is like the Chick-Fil-A of hardware stores. I did have a bad experience with their online service support though. I ordered a tool chest that was on sale but when I picked it up and opened it at home, it was pretty damaged. I got no reply on the email so I ended up having to drive back and return it. It was disappointing, but tis' life. read more

When you can't find a part, or information at a big box store go to Plantation Hardware ( they are an Ace Hardware ). They will have it and explain anything you need to know. A little expensive but when you need something you can't find, this is the place. read more

I really enjoy this store. They have a good selection but more importantly - they can really help answer your questions. My husband and I were looking for a new mower. Hubby did his research, we went to one of the "big" home improvement stores. Had to search for someone to help us, person they sent didn't know anything about mowers or even if they delivered. Frustrated we left and went to Plantation Hardware. We've both had good experiences at Ace Hardware stores separately and at this one. They had models that we were looking for. My husband had questions about some of the newer features on the mower. The gentleman who helped us was great, he and my husband discussed the features and he gave us his personal opinion based on his experience with those mower brands and features. We got the brand and features we wanted and still saved money. Want real customer service at your hardware store? Here's a place for you. read more

I shop there regularly. I read where employees don't care about mask wearing. I won't be returning until I read that that has improved to 100% mask face covering. read more

Great to have a local hardware store like this. You name it, they have it. Rentals too. Aside from having everything you need the staff is very attentive and helpful. It might seem small, but when you walk in there is always someone who says hi, and that just goes a long way in my book. read more

Out from California to help with my son's remodel. This store has great people. In the old location, they would point me to the items I needed and make sure it was the right item for the job at hand. The new location is awesome. The staff is still learning where everything is, but they take the time to walk with you, looking for the item so they will know for the next customer that asks for it. read more

Wow this place is a great especially Isabel at the cash wrap.She always goes out of her way to ensure I get what I need absolutely awesome.Goes above and beyond expectations.. read more

Always liked going to this store until today. Went to return 2 fluorescent bulbs that were the wrong size, wouldn't allow a swap. Not fan of the big box store, but if they can't take back something that is $9.00 I will drive to Home Depot from now on. read more

Can't get waited on. Pricing is always wrong. Tried to complain to the manager and the cashiers response is "I'm pretty sure she already knows ". Keep in mind the manager is sitting in the office 3' from her with the door open. Tried calling back to complain and manager was unavailable. What I bought was expired! read more

This place is great and the staff is always helpful. I can almost guarantee you won't find customer service like this place anywhere in many miles. You're swarmed with help here always. And as far as Xmas supplies I'm wondering if I should share this little hidden gem or keep it all of our little secret. They have stuff that most big stores are out of. read more

They always have what we want or need. The thing about Ace vs. the big box stores is the level of service. They are very friendly AND knowledgeable. They aren't too busy for you. They are in the isles wanting to help. The only issue is the pricing. They still haven't figured out how to compete with the big stores or online. Some of their items are a deal while others are double what you would pay elsewhere. So know what you want, know your prices, and if you need help go here and pay a little extra for the services. read more

Wonderful place! Prices are fair and service is amazing. I will continue to shop here to support local business rather than the big box place when ever possible :) read more

I always try to go to Ace hardware locations when they are nearby. I am new to the area and needed to replace some plumbing for a sink. They had several knowledgeable staff members that were roaming store to check on people and offer guidance when needed. Very smart service to provide rather than waiting for someone to find them. Highly recommend visiting for your hardware needs. read more

I am sharing as a warning. The manager and some of the employees, at least, are rude, argumentative and down right disrespectful. I was treated very rudely and when trying to reach out to the manager to bring this to their attention I was met with the same rudeness and disrespect. read more

This is a great local hardware store with lots of help. I am always amazed on how much they have and can help if your not sure what you need. My go-to location and can't ask for a better group. read more

Stay away. Not loyal to customers who have supported them for years. Nice staff, knowable but over priced and terrible return policy. Don't seem to care about customers who have supported them for years. Unfortunate. read more

Nice and convenient, easy in and out. Friendly staff. Early closing hours on weekends is definitely a setback, since that is when most projects get done. read more

I've been to this hardware store several times (my daughter lives nearby). Each time, I've experienced very helpful employees. As soon as I walk in, they ask to help. Walking thru the store, other employees will ask to help. What's even better, they actually do help you. Since they're not as big as Lowe's and Home Depot, their items are limited. However, I've found the exact thing I wanted whereas the other hardware stores didn't carry the item. Prices are about in line with others, but I guess it depends on what you get. I did find an outdoor timer that was actually cheaper than what I saw on Amazon. I'll make the drive out here from my house in Sugar Land even if I don't visit my daughter. read more

Late this evening my fence post that holds my gate up broke I got all the things I needed from Lowe's except for one sack ready mix I called plantation hardware they were closing I told him what was going on and I didn't want my dogs to get out they stayed open for me were extremely helpful and I very very much appreciate this type of customer service anytime a business goes the extra mile to help a customer out when in need is an a one establishment in my book I'll be a loyal customer for life thank you plantation hardware read more

Good people. Easy in and out unlike the big box store. Employees can actually answer your questions and smile. ... How refreshing!