5/5 -- Ace Off Memorial is the gold standard. Let me just say this: Ace Off Memorial in Houston doesn't miss. This store is the definition of excellence from the front door to the back office. The entire staff is phenomenal -- every single employee is attentive, patient, and genuinely committed to helping customers. You can feel the difference immediately. They greet you, they guide you, and they actually listen instead of pointing at an aisle and disappearing. It's rare to find a team that operates with this much professionalism and warmth at the same time. And then there's Mrs. Haize -- the true heartbeat of the store. Customer service: Impeccable. They go above and beyond without hesitation. You never feel rushed, ignored, or brushed off. Instead, you feel valued -- like your time and questions matter. Inventory: Always full, always updated, always organized. No empty shelves, no outdated products, no chaos. They keep everything fresh and well-stocked, which makes shopping here smooth and stress-free. Cleanliness: Spotless. This store stays clean in a way that tells you the team takes real pride in their environment. Floors, aisles, displays -- everything looks maintained and cared for. Honestly, Ace Off Memorial deserves every bit of praise. It's easily one of the most well-managed, well-staffed, and welcoming stores in Houston. If every business operated the way this one does -- especially like Mrs. Haize -- customer service in this city would be on a whole different level. Highly recommend, every time. read more

I went in today looking for a particular part, and some lazy kid named Thomas helped me. Well.. from the distance. He was too lazy to walk up to me, and help. Instead I had to yell! Ryan was nice enough to assist me with my questions. Ya'll need to hire people that care. Not LAZY kids. Thanks Ryan! read more

Ace Hardware is like that small in-town hardware store that has the one part you need and cannot find at a big box store. If I am looking for that one gasket, screw, yard reflector or the obscure part Ace Hardware is my go to. You can not beat the value per unit price if you factor in time spent looking for a part, gas for travel and aggravation. I have found that depending on location the inventory reflects the area. read more

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I bought a Kamado Joe style grill here recently. The staff was extremely helpful in helping me choose the correct size for my needs (or wants). The grills were in stock so that I can view them as well, which was also very helpful. Ace also provided delivery and installation for a small fee. While they are a little more expensive than some of the bigger hardware stores I value customer service, product knowledge, and having the item in stock and available for physically seeing the grill. Thanks for a great purchasing experience Ace! read more

ACE Hardware - Hardware City - Hardware Stores Near Me - Houston, Texas

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Never thought id review an Ace but here we are! Went in today for a items. 1st time going into one actually. Was greeted when we walked in, basically every employee asked us if we needed help. And 3 different times we actually did need help and each of the 3 employees were super nice, listened to what we were trying to fix/do and gave suggestions/recommendations. Id come back for whenever I need more stuff. Dogs at the front up for adoption are a plus too lol, they were super sweet! read more

Upon walking in was greeted, by a Mission Super hardware staff member. When I told him what I was in search of he started off to show me. When asked what he recommended, gave me his choice, made it a no brainier and quick shopping experience. I recommend this place of business to all family and friends.m read more

I came here looking for replacement handles for a discontinued smoker grill but was unsuccessful. I purchased some other items unfortunately a week later I had to bring one item back. Here is the reason for 2 stars. I had my receipt and there was no issue receiving a credit back to my credit card however the lady issuing the credit was less than hospitable. She was short, curt, never smiled or said much of anything. I patronize businesses that provide good customer service, products, and competitive pricing. This hardware store's prices are more expensive, not overly helpful hardware folks, and has an unfriendly cashier. Probably not coming back to this hardware store anytime soon. read more

Cannot believe they still have ace hardwares.This store is so easy to get around. The staff is super friendly and helpful. Definitely has some cool things you can use for home improvement and they even have some furr babies in the store for adoptions sometimes. The store is a little pricey but I think is locally owned and sometimes it is good to buy local. Great selection of items and would come back. read more

ACE Hardware - Hardware City - Hardware Stores Near Me - Houston, Texas

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Great store, great owners, great staff and great gear- great I guess all around! Have been a happy customer here for almost 40 years!

My favorite hardware in Houston . They have everything and there is always someone there to help you ! Great place !

Personally went to Ace Hardware and witnessed the animal attendants treating the animals up for adoption harshly. Reported it to the owner who seemed vague and clueless and I doubt she will do anything. Too bad. Good idea but they are not nice to animals or people read more

I had no idea there is an Ace Hardware store in this part of town I used to love. I generally love to shop at a store with full of stuff. This hardware store reminds me of Orchard Supply Hardware stores in California last century. The store is located at a tip of a T intersection. So, coming from Tully Road to Memorial Blvd, I had to signal way before turning left. Because I would have to turn right fast. Lucky me, all cars understood where I was going. As usual, all employees observe standard CoVid19 pandemic protocols. Because everyone wears mask, I couldn't tell if they were employees or customers. I was asked by a couple of people offered to help. I was in a bit of hurry. I found what I wanted quickly, although it took me awhile to get through crowded aisles. I truly don't like the overly crowded store because keeping 6-feet apart is a major pain. It has lots of goodies and I really want to come back to take closer look at this treasure chest. I found name brand items sold at Kohl's and other places. My brain was tickled and started to make a list. Because it took me awhile to get back to Chinatown during commute hours. One thing I noticed unusual was the employees were not diverse as this neighborhood comprised. Not sure if it was a Friday afternoon or just so happened other people were off that day. I felt kind of lonely shopping here. read more

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I love Ace Hardware, especially this location. Ace is filled with fun, unique items from gifts to household need. This location has the friendliest employees. It is so nice to walk in and be immediately greeted, helped if needed and always with a smile. They typically have multiple checkout lanes open, so you don't have to wait - in and out in a flash! I love parking area too. The actraul area is close to the entrance and lots of spaces. The store is also very clean. Need cards, bird seed, wind chimes, candles, home repair, lawn items and so much more? Ace is your store! read more

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Always friendly, always helpful, always reasonably priced. If you don't like the big hardware box stores where you can't find any help this is your place there's help on every aisle. read more

I went online and found what I needed. I was going to order and pay online but decided to just go there. I went to the store and they did not honor the online prices. I was charged a lot more. They have a man stationed at the front doors and this is the second time I've noticed him or other person shift his body weight as if he's coming after me, almost like an intimidation tactic. Very strange. This place is convenient but I never have a good experience when I come here. Almost like they don't care if you ever come back or not. read more

Fantastic service and selection of all the home goods you would ever need. From tools to lawn and garden this place is the perfect place to stop. Value seems reasonable. read more

An enormous "Thank You" is in order to the Ace Hardware store on Memorial Drive and the owner, Bahman Sultani. In August this year a magnolia tree was planted at Westside High School in memory of our son, David Xavier Castro. David was a beloved member of the Westside Wolf Band and the Percussion Section Leader for the 2021-2022 school year. Keeping a young magnolia tree appropriately watered in the summer and fall in Houston has been a challenge, but band parents have kept it growing. We have been lugging 200 feet of hose around the campus to connect to the closest water spigot and we needed a hose reel cart was in order to make this job more efficient. One of our band parents went to Ace Hardware just before closing time and explained the situation to Bahman. He asked if Bahman could provide a discount on a hose reel cart for the band. When he made it to the checkout area Bahman totally surprised our parents by donating the full value ($150.00) of the cart to the band. We can now be sure that David's tree will get the attention it needs. If you stop in to Ace Hardware, please tell Bahman how much we appreciate his support of the community. The quality of goods and services go far above and beyond. Thank you, Bahman, and Ace Hardware! #RAKDAVID read more

ACE Hardware - Hardware City - Bahman Sultani goes above and beyond - Hardware Stores Near Me - Houston, Texas

I have been shopping at this Ace Hardware for over 32 years (even back when they were located at Kirkwood and Memorial in what is now the Dollar Tree location). Ali and his wife are great people and have always been very helpful over all these many years. However, I recently ran into a situation that greatly disappointed me. I bought a key blank on Amazon for my 2007 Mustang and took the blank to Ace for it to be cut. Since I already had two working keys for my Mustang, I did not need for them to program the new key. I simply needed for the new key to be cut, something they had done for me several years before for my wife's 2008 Mercury (exact same key). This time, the person at the key counter at Ace seemed very reluctant to cut the key and finally said that the cost would be $24.99. I asked to speak to Ali but he was not there. I left my card and asked for them to have Ali call me. I never received a call, so I went back by the store. Again, Ali was not there and I ended up speaking with two other employees. The message I got was that they did not like me bringing in my own blank to be cut. Anyway, I ended up taking my blank key to Houston Safe and Lock, 10210 Westheimer, where they cut the key for me in less than two minutes and charged me a fair price of $6 total. Needless to say, I will use Houston Safe and Lock for any future key cutting. I also noticed that Houston Safe and Lock had an impressive selection of home and business safes. Still very disappointed in Ace Hardware and the way its employees handled my key experience. read more

I never leave reviews.. but the customer service here is AMAZING! Brandon in particular was so helpful! Everything you might need youll find here! From paint brushes to plant fertilizer! Highly recommended! read more

It is always fun to go to an Ace store. Reminds me of trips to the General Store when I was a kid. Such variety of merchandise. Walk around and find things you need that you didn't know they had and items you didn't realize you needed. Great place for unique gifts, as well, and the prices are fair. This location has a real love of dogs and finding homes for pups that need one. They have an assortment of masks to choose from at the counters. read more

ACE Hardware - Hardware City - Dear Santa... - Hardware Stores Near Me - Houston, Texas

Friendly professional service. Very helpful employees. Great selection and competitive pricing with the big box stores.

Terrible customer service. Unpleasant. They don't seem transparent or sure of anything. I recommend you hire people who actually want and need a job. These kids don't care. I went again and had a incredible experience. That's the only reason it's changed form 1 to 3. I will try again read more

This store is amazing! I tried to order pool chemicals online and when I went to check out, they wanted to charge me $200 for shipping. So I called the store and talked to Bahman, one of the store managers, and he said he would order it for me to avoid having to pay the shipping! They saved me a ton of money! It was shipped to the store and they called me when it arrived! Love the owners and love the helpful staff. read more

Immediately when I walked in, I was asked if I needed help and where to find what I was looking for. I was looking for gardening supplies, and the staff instructed me where to go. Another staff member was helping me also on that section and was equally friendly and polite. Will return read more

Cashiers are rude and disrespectful. Customer service definitely not a priority with the front end of this store. People in back are helpful. Unfortunately the checkout experience will leave you wondering why you ever came in. read more

Do not buy this hand sanitizer they have at the register. It's slimly and nasty and has no alcohol. It was an impulse buy and I didn't read the label.. 10$ read more

ACE Hardware - Hardware City - Bad hand sanitizer - Hardware Stores Near Me - Houston, Texas

I really hate going here because I know I am going to over pay for whatever I buy. But I do admit the store is packed with a lot of interesting things. Unfortunately I couldn't find what I needed the last visit. But the store rep did try to help. Maybe in another life I could say I love this store but its just ok for me. If you live nearby it's the best option around. read more

ACE Hardware - Hardware City - Hardware Stores Near Me - Houston, Texas

The employees were friendly, but the manager is a major jerk. I purchased an item online because ACE.com said I could pick it up at this store same day. I specified online that I would pick up in store, this store. But the manager let me wait around two hours before he told me he wouldn't let me have it since I paid less online then he would get in the store. His solution was for me to come back in a week when Ace.com shipped him a new unit - then I could have it. I ended up paying his higher in-store price (+$40) since I was in a hurry (urgent repair) and had driven from another city - totally pissed! read more

If I could give it a zero I would. I ordered something online to pick up at this location and when I took it home I noticed the expiration date and the item was expired. I went back to return the item and I was told that nobody could give me that return because the person that handled online returns was busy. I asked to talk to the manager and he was very rude and he said that he "couldn't do everything". The least he could've done is accommodate my return, but I guess Customer Service is not that store's priority. Don't bother going to this location. One thing is for sure. I will never give any business to Ace hardware again. The customer service is down in the toilet. And that manager equally belongs there. now I have an expired item that the company very irresponsibly sold me, and I may not be able to return it because of the poor service these people give. They sell you expired items very quickly but they will fight you to return it. This is a very good example why these small stores cannot compete with big box stores. read more

Thank you so much. I think the mans name was Bamim - but whoever he was, they were extreme helpful. They helped me when both Home Depot and Lowe's wouldn't and COULDN'T. They wanted me to buy a bunch of "upgrades" for plumbing fixtures because they didn't carry the adapters like ACE Hardware did!!! Great service - friendly people who care! read more

Thank goodness for Ace Hardware! This franchise has successfully found its niche and has demonstrated that it can compete against those other behemoths: Lowes and Home Depot. You do pay more at Ace, but who cares! It seems I'm always in the middle of a "honey do" project that gets me stumped at some point. The solution? Drive around the corner to Ace, explain the situation to their knowledgeable staff, and co-create a solution with them. You then buy what you need and if it isn't quite right, you bring it right back for a refund and work on Plan B. This sort of service is really hard to find in this day and age which is what makes Ace such a breath of fresh air. read more

Customer service centered business plan! There has not been a time when I walked in for some odd part or random fixture and was greeted with a "Welcome to Ace Hardware. Can I help you find something?". Home Depot is far enough away for me to not want to deal with the drive, traffic, and whatever else gets in the way. Granted the mark up a higher than that of the other big box retailers. Ace itself appears to be another large corporation. I found out that many of the stores are actually franchises that are locally owned. As a home improvement novice it is good to know that it is around the corner from my place. Recently I had a fuse go out at my house. An electrician expert was there to help me figure out the type of fuse I needed as well as the model. We settled on a arc fault type because of my house fire paranoia. Ace has come a long way from the down and out local hardware store it was a decade ago. They absolutely beat their competitors on customer service and available experts. read more

The best hardwear store in Houston! So helpful, fair prices and they always have what you need!

Convenience, location, knowledgeable help, and friendly atmosphere - this is why I go there. They seem to have everything I need. Their participation in the Saturday Orphan Pets Program is to be commended. Returns are no problem if it's in the original package and not used - worst-case you'll get a credit. read more

This place sucks. Everything is over priced and you cant return anything. People work there sucks also. Zero knowledge.

I bought a house recently and have been back an forth there at least a dozen times. Way better than Lowes or Home Depot. You don't have to track down an employee if you have a question. They are right there at the door when you enter. Also I am a big fan of the rescue dogs! Wish I could adopt them all. read more

Great service, everything is very easy to find, CHEAPER than Lowe's and Home Depot, and better products!

I come here expecting to pay slightly more than a big box store, but: 1) every employee is helpful and knows where everything is: 2) they can help you problem solve what you need instead of just pointing you to the right aisle: 3) no long lines or giant parking lots. I often come here with a problem and no plan and leave with the right equipment and viable repair plan that has worked out. read more

I have been going to these nice knowledgable people for 25 years. Last night I went to Lowes to try to find a switch to turn on my Christmas tree lights. After 4 people and 35 minutes who had no clue what I was talking about I left mad and frustrated. I walked into Ace and described it and the man walked me to the isle and said this is what you want. It was! I left spending maybe a $1 more but HAPPY because I was out in 3 minutes time with what I needed. I literally roamed the big box store looking for someone. I learned I should always go to Ace for what I need. It is worth the little extra money because they employ people who know their products!!! read more

I found a really good deal on a specific kind of glass, cylindrical vase online. I paid online and sent my husband to pick it up. Super easy to do and a great price. Liked it so much, that I tried to order another one, two weeks later. The site wouldn't let me order it. I called the store and Fernando, the manager, told me he remembered the order. Not only did he remember the vase, he actually remembered the item we bought at the same time. How could he possibly remember that? Anyway, he told me that he remembered seeing that he had one more of the vases, said he would put it aside for me and that I could have it for the same online price. Wow. I was so impressed. Shockingly great memory and great service. read more