I recently visited this Lowe's for some yard project supplies, and while it wasn't a terrible experience, it definitely had some frustrating aspects worth pointing out. This is especially true if you're planning a visit or relying on product reviews. First, the store was reasonably clean, and we managed to grab a cart that was in good shape (not one of those decades-old, squeaky, impossible-to-push types), which I appreciated. The hardscaping section was a bit of a letdown. They didn't have nearly as many options as I was hoping for, but I still ended up purchasing a few things to test at home, including a huge plant, several pots, and a bunch of miscellaneous items. Our cart was overflowing by the time we reached checkout. The checkout process itself needs serious improvement. Aside from the contractor desk, it's basically all self-checkout, which is usually my preference. But if you're buying anything without a visible barcode, like loose stones or landscaping rock, it quickly becomes a hassle. The rocks weren't marked, and I hadn't taken photos of the barcodes for every sample. I scanned the ones I had photographed and searched the Lowe's website for the rest. An employee passed by and said she'd be back to help after assisting someone else. We managed to figure most of it out on our own, and eventually, another employee helped us with the final rock that we couldn't identify. Here's the deal: if Lowe's wants to push self-checkout (which is fine), they really need to provide customers with the same item lookup book that employees use. Expecting people to self-checkout without giving them the tools to look up unmarked items is just a bad system. From now on, I'll be photographing every barcode before heading to the register. That's my hot tip for you. While I was there, I also found a hose reel I wanted to buy. It was the Style Selections steel 100 ft container hose reel. I looked it up on Lowe's website and saw that it had great reviews. I noticed there was also a 125 ft version with similarly glowing reviews. Since my cart was full and I'd injured my back the day before, I figured I'd just order it online and have it delivered. Once I got home and looked at the reviews more carefully, I realized almost all of them are incentivized. Many were written through influenster.com or started with some variation of, "I received this product for free in exchange for my honest review." Lowe's also has its own program called the "Lowe's Incentivized Reviewer Program." This program offers customers a Lowe's e-gift card for posting reviews for items they have previously purchased. These are marked with a little "Loop" icon. The problem is, when hundreds of reviews for a product are incentivized, the entire system becomes meaningless. These aren't like Yelp reviews, where people volunteer their time to provide honest, unpaid feedback. These reviews are made in exchange for some kind of benefit. To get an actual sense of what customers genuinely think, you'd have to manually sift through the entire list and sort out the non-incentivized ones--maybe even create a spreadsheet. It's absurd. Lastly, while I didn't have too much trouble scanning everything myself, I can't imagine how difficult it would be for someone who is elderly or has a disability. Some of the items are large, heavy, or awkward to handle. There was only one employee overseeing multiple checkout stations, and she was elderly herself. My mom, for instance, would've just given up and walked out. Even if most people prefer self-checkout these days, the store should still have at least one or two full-service lanes available for customers who need extra help--whether due to physical limitations or just having a cart full of difficult items. All in all, I don't hate Lowe's--and I'll probably be back out of necessity--but they could make some easy improvements that would go a long way. Better checkout support, honest product reviews, and more customer-friendly policies would make this location a lot more pleasant to shop at. read more

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Clear the shopping carts in the parking lot. Tell your employees standing at the front self service check out kiosks to get off their cell phones and Refill the bag dispensers. read more

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Not Lowes, the in store experience was great... but their delivery/Installers at CRST are very unprofessional. 0/10 customer service. Gave me a take it or leave it delivery window then failed to show up. After I sat here all day waiting... an hour after my item was to be delivered I called the store and it hadn't even been picked up yet. No communication from the delivery folks to say they were running late or had a delay. They didn't return my calls or 4 text messages. Buy from Lowe's but hire your own installers. CRST sucks read more

Do not apply for a Lowe's credit card here. The cashier who helped me apply for the credit card discretely enrolled me in Payment Security where every dollar you spent, there is a fee. I have contacted the credit card company to dispute the fee and they told me this charge is not qualified to dispute. This is a very shady business and very disappointed with Lowe's allowing their employees to do it! read more

FALSE ADVERTISEMENT - i recently ordered 6 miracle glow bags since in their advertisment CLEARLY says BUY 3 GET 3 FREE (read the advertisement) when i got there i only receive 6 bags instead of what im expecting 12 bags. Spoke to a manager and she was trying to explain that since the price is 50% off it feels like your buying 6 bags do the math she said. So i showed her the advertisemtn again and tell her that it does not say that or written in this advertisement. The details only says expired 4/16, See photo attached and what do you think? i ended up cancelling my order for this LOWES FALSE ADVERTISEMENT read more

Lowe's Home Improvement - False Advertisement By Lowes - Hardware Stores Near Me - Sugar Land, Texas

Great service Great selections of everything you need home improvement wise With reasonable prices read more

We have had to make frequent stops as first time homebuyers and so far the staff is always friendly and knowledgable. The store has also been clean and tidy. read more

Went here to talk to them about new countertops. There was a guy at the desk I asked where I could get samples and he said they don't do them and told me to just take photos. He never even looked up. I tried asking more questions and he was completely rude and again never looked up. I'll never go here again!! read more

If I could give the company zero, I would. When Lowe's opened they had staffing in every department. In the last several years, they have eliminated staffing in their departments. I sold furniture for 30 years and from a phone call from a representative in Mexico, I followed up with sending them photos and pricing and they travelled to Houston and I sold them $670,000 of furniture delivered and shipped with no problems. That's what sales staff do sell. Yesterday, we went there to purchase an appliance and no one was there. Finally, a salesperson came over who knew us and took care of us. We purchased the item and set up delivery today and waited and waited until we called and found out that they are delivering it Sunday. No phone calls from anyone, if we hadn't called we'd be sitting till 8 p.m. I have a daughter who is at a rehab center that I visit everyday and after finding out they weren't coming at 5 pm, I left to visit her. Without salespeople products don't get sold. There is no one kitchen cabinets, doors and window etc. Customer service should be their priority. read more

Went there to buy some plants & soil but the entrance and check-out to garden center was closed. Rain has already stopped much earlier but the entrance stayed closed! I had to push a big flatbed trolley of 6 bags of soil and 6 big pots of plants through the narrow walkway from garden center to main check-out line to pay. But at the checkout, I was greeted by Julia the friendliest cashier with a big smile. She is the reason why I gave 2 extra stars despite the inconvenience of the locked garden center gate situation! She took them to chat about my purchase and was sympathetic with my inconvenience. Thank you Julia! read more

Lowe's used to be our go to for home improvement. We recently scheduled both window replacement measurement and new carpet measurement and was planning to replace wood flooring, tile, kitchen/bath remodel, plantation shutters etc. Roy Poncio, was successful in his customer service skills as a Lowe's associate to ruin our experience. While he was successful in setting a day and time, which was supposed to be on a Thursday @ 4:15 pm. On that Thursday morning, he called my cell at 9:00 am (3X) while I was on a business call/meeting to confirm a 4:15 appointment. When I couldn't pick up on the 3rd call at 9:20 am, I texted him telling him that I could not pick up the call because I was on a business call; and that my text confirmed the time. He texted back saying that if I didn't respond to call that my appointment would be cancelled. I again texted him explaining that I could not pick up or make a call because I was on a business call. At 9:23 am, Roy sent an email saying my 4:15 appointment was cancelled. Once my business call ended, I call Roy immediately to inquire why he would cancel a 4:15 appointment at 9:23 simply because I said I couldn't answer at that time. Roy's attitude and customer service skills are laughable, he cut me off telling me that he had actually tried calling me the day before (which he hadn't) he acknowledged that he cut me off (audibly laughing at that fact); but was indifferent about putting the appointment back at 4:15 pm that day. He didn't seem to actually care how much work and money we were willing to spend with this store. However, he was more than accommodating me in providing with the name of the general manager (Irving) and associate manager, Yolanda. This sent me into a 3 hour journey through Lowe's phone tree process and no less than 10 times calling and getting hung up on with trying to get Yolanda on the line. I was successful in finally getting Yolanda on the phone, explained the situation (Roy had already informed her of our exchange and shared my text) and reiterated the plan of our spend with Lowe's; Yolanda did listen and shared that she would try to get the 4:15 appointment rescheduled (we were not interested in having Roy in our home to measure for those windows however) and that I would get a call back. That was Thursday, November 20th...it is now Monday, November 24th and still no phone call back; at minimum. We did go ahead and keep our carpet measurement/estimate on Friday, November 21st; but have now decided to not go through with the replacement from Lowe's after this unfortunate experience. We will go with another big box home improvement retailer or other remodel providers who are interested in taking care of their customers. Customers come and customers go...Lowe's can afford to lose them, I guess. read more

Came to Lowe's looking to pick up some items for a renovation when met with unfriendly staff. I was looking all over to find someone that could help me with the restroom vanities. When I asked for help the person assigned to that section did not come. I was also looking to purchase paint and it took about 10 minutes for me to find someone to help me even after pushing the help call button and alarming the whole entire store. Once someone came to help they were not very friendly. I tried to ask questions and she was not amused. Overall, this was not a great experience hopefully it will be better for other people. read more

Lowe's Home Improvement - Appliances - Hardware Stores Near Me - Sugar Land, Texas

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There have been highs when it comes to improving our home, but this is one of the Lowe's. I'm not a fan of Lowe's and I think that Home Depot is generally better, but both of them have a lot of issues especially recently, and not being what they used to be, or as good as they should be. Prices are higher I guess unless you have the military discount, but they do a pretty good job with returns and whatnot which is nice. read more

Lowe's Home Improvement - Highs and - Hardware Stores Near Me - Sugar Land, Texas

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Dealing with the installation service is nightmare. I am cancelling a dishwasher order as the installation service cancelled and said they would install on another day. Still no news. There is no good communication from the install team. The sales guy was interrogating me when I brought his up than calling up the installation folks and resolving it. read more

Had to return an item that was within the period on my online ticket. I called the store earlier in the morning to make sure I could return since our remodeling contractor destroyed the box. When I got to the store, The first rep at the return desk asked when I called, what time I called and who I spoke to. The third degree. Not my responsibility if your local store rep already said I could return it. Looked up the call on my phone to prove I called the store. Then finally the assistant manager took care of the return. However she acted annoyed and begrudgingly processed my return. Not good customer service. I won't shop there again, headed to Home Depot to shop from now on. read more

God awful appliance sales rep (Joe). The rep was terse and not helpful. Imagine the "Soup Kitchen" guy in Seinfeld, and you'll get the idea. "NO SOUP FOR YOU!" I wanted to buy an oven/microwave; Lowe's already came and measured. So I asked the "Appliance Specialist" (Joe) to help me find one that fits. He said, "...over there." But which one fits, I ask? Can I have the measurements? He said, "No, can't give that to you." What? I already paid. "The measurement is wrong." What? You guys took the measurements. "That's what it says here (PC)." This went on for another 5 mins. Finally, I gave up and went to Home Depot. read more

Lowe's Home Improvement - Joe - "No Soup For YOU!" - Hardware Stores Near Me - Sugar Land, Texas

Lowe's price matches Amazon.com at their stores, but be prepared for a lot of pushback. Let's make this very clear, Lowe's brick and mortar DOES price match per their corporate site (in the link below), and also verified via a call to their corporate. Home Depot on the other hand does not price match at their brick and mortar stores, and it would be at the discretion of each store. Only homedepot.com website will price match, and this was verified with their corporate office as well. Though both warehouses do price match, the key difference between their policies is Lowe's explicitly mentions going in-store to a store associate for price matching, and Home Depot has no mentions of anything in-store or going to an associate -- a play of words (or lack thereof). To save you the headache of getting a price match in-store, here's what you'll need to highlight with them: 0. Precheck: Before we make a fool of ourselves, makes sure your item is in fact sold by Amazon.com and not by a third-party, is in stock, and model number matches exactly the one in-store. If there are shipping costs, you will need to tack that onto the Amazon price. 1. On your phone, have their price match policy pulled up ready to go - link below. 2. Go the FAQ section and scroll to the "Do you price match online-only retail competitors?" question. This part clearly states that Lowe's price matches with Amazon.com. I also highlighted this in the picture attached. This should be sufficient to warrant a price match. 3. If they argue with you on the technicalities because they sure did with me, such as that Amazon.com itself is a third-party seller or that an online competitor needs to be someone like Home Depot or the actual manufacturer itself, there needs to be some re-education on how e-commerce works and let's bring in Wikipedia for that. I shared the link below. Now let's talk about it. Between Amazon and their customers, Amazon.com is a first-party seller and customers like you and I are second-party in a business transaction. Third-parties run independently from first and second parties because they are not owned by the first party (Amazon.com) nor second parties (us) and thus no full control by either parties. If Lowe's claims Amazon.com is a third-party, then Lowe's itself would be a third-party as well, and that would just be silly talk. I don't know why customer service argued about how an online competitor needs to be someone like a direct manufacturer if not a brick and mortar, for example, if Hampton Bay sells fans on their website or Dewalt sells their power tools on their website then I price match with them? First of all, nowhere does it say on Lowe's company policy about that limitation. Second, these companies are not Lowe's competitors because they are manufacturers, not warehouse storefronts like Lowe's that sells a variety of products. Plus they can't be a competitor if Lowe's is buying their products to sell on their shelves. Third, your real online-competitors are other warehouse companies like Home Depot, and for the sake of argument, Amazon.com because share a lot of Lowe's product offerings. I hope none of you will ever have to go so far to argue on these nuances. It is clear the Lowe's associates at this location do not have the correct information, and I have my suspicions that their management requested them to give pushback because this is well-defined on the website and price match is a commonplace practice. Hopefully this review helped equip you with the information needed for a price match. 2 Stars Breakdown: - Long checkout times (due to only opening self-checkouts) and rarely a full service checkout - Price match mishap - Technology falls behind Home Depot. Example: using store credit cards require a lot of manual entry such as driver's license information as opposed to scanning the barcode on the back of your driver's license. This has delayed checkouts by a fair amount. Lowe's Price Match URL: https://www.lowes.com/l/price-match-guarantee.html Wikipedia Article about Third Parties: https://en.wikipedia.org/wiki/Third-party_source read more

Lowe's Home Improvement - Online-price match policy - Hardware Stores Near Me - Sugar Land, Texas

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The guy in the paint department on 9/21 was the worst. He wouldn't even help me. I gave him the name of the paint and he kept asking me the number for the paint. read more

I don't think you could do worse than this store -I was casually shopping for some AC filters when a dog frozen started staring me down. I called for the manager. He did not pick up, customer service thought it was funny! I don't know if dogs spend money in stores, but I guess it's the state of our society and pets have the right away. I won't be going back. read more

Great customer service by Jimmy at the self checkout in the Sugar Land store on 3/3/23. He assisted us without being prompted, took over the transaction and was SUPER pleasant! He was a great help that day! Thanks again Jimmy! Back in Lowes again on 3/1/23 - that time of year! Thomas assisted us and provided the usual - great service! He greeted us, made us laugh and assisted with helping us find some items we needed. Always enjoy talking to him and his help! Thanks again Thomas! 7/7/23 - Back at Lowes again! Thomas was there! made our day. we went to look at plants and make a couple purchases. He helped us out and was the best as usual! love speaking to him and his help! Thanks so much again Thomas! read more

Walking around for 30 minutes and all help is going to 1 person. I'll go to Home Depot. read more

Lowe's Home Improvement - 3 Lowe's employees helping 1 customer. - Hardware Stores Near Me - Sugar Land, Texas

We decided I needed a new gas grill and ended up deciding on a tru infrared grill by char broil. Love the grill, i knew they were good because i'd had one before and it lasted 10 years and it was still working when i gave it away. They don't have flare ups so absent minded people don't burn their houses down. They assemble these and deliver them free of charge, that may be just this time of year....kudos! We started at another store because their web page said they had some, when we got there we were told they'd been sent to another store back the other way. We showed up at this store and had a really hard time getting much help. There was one lady behind the help/returns desk that was a lot of help, we told her someone was supposed to be looking for the grill we wanted....nope....she hollered at another guy that was helpful and he told us it was assembled and would be delivered on Saturday between 10 am and 2 pm. It did show up but not until 3 ish. Working retail during the holidays has got to be a madhouse, then you add in a pandemic......my hat is off to these people...except for the ones that weren't much help....you know who you are....you need a job where you don't deal with john q. public. I really like lowe's military discount, 10 %, which is one reason i try Lowe's first. read more

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I tried to buy a GE microwave and have them install it but they refused to let me take it now, he said that the installers must deliver to make sure it's in working order. Mine quit working last night and I wanted to use it while waiting for them to come hang it, Lowes refused to install it if it's been used! I'm too old to hand it myself but all it needs is to be plugged in. I walked out and won't buy any from Lowe's again. read more

Came in today cause I broke a craftsman ratchet. I know craftsman have lifetime guarantee so I came in to trade it out. Waited in line with my mask on. They just asked me to get the same ratchet and they did a simple trade. Very easy and fast trade. I love having lifetime guarantee on tools. Best way to own a tool for life! read more

Lowe's Home Improvement - 3/8 craftsman ratchet - Hardware Stores Near Me - Sugar Land, Texas

This store has terrible customer service and terrible management. Don't bother trying to call this store, it is impossible to speak to a person. I have tried calling this store 7 different times to check on an order and have never been able to get through to a person. If you order something from them, you will be lucky to get it on time if at all... It's a shame this store continues to get business when they have such poor service. The only reason is because the location. Go elsewhere!!! Note to management: pick up your phones!!! Beef up your customer service and employee training. Hopefully corporate actually looks at these reviews to improve this store. read more

This is my pick of places to get all my DIY home building supplies. It's so much nicer than Home Depot, not for the store itself, but for the customer service. The people in the paint dept are great. The guys in the ceiling fans are so helpful! I have been really pleased with the selection of lawn supplies. We purchased our most recent backyard grill here and it's been perfect. The outdoor house lamp fixtures have been long wearing. The returns process has always been simple and easy. They always have what we need in stock. I'd recommend this place over Home Depot any day! read more

Lowe's Home Improvement - Hardware Stores Near Me - Sugar Land, Texas

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Thought I'd give an updated review since it's been several years. Yes, Lowe's is still my go to store. Every time I walk into the lumber side entrance I'm greeted with a good morning. Like one posting said, the employees on the other side aren't as friendly for whatever reason. If I can't find what I'm looking for I have no problem finding someone. Needless to say, weekends can be busy so this might not be the experience for everyone on these days. I've seen some people give employees a hard time and complain simply because Lowe's was out of a certain product. Geez, it's not his fault. I find this Lowe's does their best to help customers. They even helped my wife look for an item even though she didn't ask for help. Two weeks ago, I went to the paint department to get a quart of paint to match my daughter's rent house wall color. The wall paint was rather old so I wasn't expecting a perfect match. The guy at the paint counter was able to tell the shade of the old paint and mixed up a perfectly matched color. I've asked for advice with projects and was able to get some ideas from employees as well. At times, the employees doing returns lack the attitude for customer service. However, the other department employees are helpful. When I say this, I'm talking about the tools, paint, key making, doors, and appliance departments. I never had issues with these guys. The lumber section is a hit or miss with helpful employees. Based on some of the Yelp reviews, I guess it depends on who you talk to when getting help. If I can't get it from this Lowe's store or an Ace store I'll order it online. If Home Depot was the only store selling wooden states to kill a vampire I'd take my chances with the vampire before going into the Home Depot across the freeway. :) read more

Ah yes, the never ending debate of which is the better Home Improvement store, Home Depot vs. Lowe's. Both have locations in Sugar Land (Lowe's is closer to my house by proximity). My answer is depends on what you are shopping for. I am more of an outdoors person when it comes to home improvement projects (means gardening, trees, flowers) rather than indoors (kitchen and bathroom plumbing updates). So when I visited both locations, I noticed that if I am going to shop for the garden, I would always go to Lowe's because they have a much more expansive and better laid out gardening center than the Home Depot (on Highway 59/Williams Trace), and I can almost always find someone to ask a question about where things might be if I need to. Most of them are also knowledgeable about the plants I might be looking for and can provide sound advices or recommendations. Can't say the same for the HD location on Highway 6 N close to Old Richmond Rd (even though the garden center in that location is bigger, I can circle the center two or three times and not find a single employee (aside from the cashiers by the entrance) for help). However, if shopping for inside the home stuff, Home Depot may be a better choice. Just from my most recent personal experience. Home Depot have much great selection when it comes to lightbulbs than Lowe's. Where there is maybe 10-15 types of LED lightbulbs in HD, Lowe's will only have 2-3 types. For toilet handle replacements, HD has generally 2-3 more selections and would have ones that comes in either plastic or metal, whereas Lowe's only has ones that comes in plastic. So if I am shopping for Gardening supplies (plants, fertilizers, soil, mulch, etc.) I would choose Lowe's, if I am having to fix something inside the home, Home Depot. Lowe's will probably have a slight advantage in my mind, because it's closer and I like gardening more than plumbing. read more

Lowe's Home Improvement - Garden section for Lowe's In Sugar Land. - Hardware Stores Near Me - Sugar Land, Texas

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I have always been able to find what I need at Lowes. I buy my boxes for my online business shipments here, and they usually have them in stock. Sometimes they don't I have learned that it is sometimes better to call and verify they have what you are looking for before showing up and then finding out. Don't waste your gas considering how high gas prices are now LOL. They need more customer reps on the floor helping customers find isles that have the things they are looking for. Checkout is slow sometimes but you just need to be patient. Returning items is easy and usually pretty quick. Overall this store is good but customer service is something they need to work on improving consistently. read more

The in-store staff is friendly, if a bit slow to get things done, but the follow up is just terrible. We purchased a ceiling fan from this location and paid $35 for their installation team to come out. We were told that they would give us a call within two days. Two weeks later, we have not heard from the installation team. No one could help over the phone, so we had to go back to the store. Long story short, we still don't have the fan installed and they don't have a way of contacting their installation team on the weekends. We asked for what steps needed to be taken to make sure that we received a call first thing on Monday, but they couldn't give us any guarantees. He said that they could bypass the inspection part and charge me for just the basic install to speed up the process, but somehow his basic install came out to 60-something dollars more than the sign right next to him. He then tried to explain some of the additional charges, as if he didn't just outright lie to us moments earlier when he said he'd charge us the basic install price and the install team would have to absorb the remaining costs for not having gotten back to us. Long story short, we don't have the fan done and we're probably going to be waiting another week. I would not recommend buying anything from this store. read more

OK, this store really sucks. Not too long ago, I ordered shredded rubber mulch online to be picked up. I received notification after more than 2 hours that's it's ready but when I went to the store, it's not ready at all! The staff act like they couldn't care less. No apologies heard. It took them a while to find somebody to gather 10 sacks of mulch for me. Today, I gave this store another chance. I ordered online 13 sacks of different kind of soils but mostly in-ground soil since they are on sale. After over an hour, no notification yet. I called the store but phone just keeps on ringing and ringing. I was automatically transferred over and over again until someone who sounds drunk finally answered. She told me it's not ready yet and said "I don't know when it's gonna be ready, could be the next hour or so, or more. I don't know" Somebody in the background said something to her then she told me, "We actually ran out of those." I just hung up so frustrated. I checked online again and there's actually 300+ in the inventory! Now I'm not sure who's lying. Bottom line, this store has a bad system and the worst customer service! read more

Lowe's Home Improvement - Hardware Stores Near Me - Sugar Land, Texas

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Lows sugar land bad services' I purchase washer dryer and they wrong colors deliver and personally go lows sugar land store and told them they asked me some one call you and change your dishwasher but no one call me .warehouse no one pickup call same thing store no one pickup call and help you .This is my first and last time i never any purchase from low;s .no professional service person available for help you. read more

Came to Lowe's to look for patio furniture. They only had a couple options to chose from. And to make matters worse employees just walk around with out a care in the world that your here to shop. I had 3 employees look me straight into my eyes and just kept moving. Whatever happen to the common curiosity to ask if I needed any help. Than when I did find the patio furniture, they had chairs that were full of dust/dirt, and scratch marks all on the arm of chair. Decided not to even bother with looking for more. I was already not wanting to buy from them just by the poor customer service they had. Upon leaving the store walking past the register you can hear 4 employees just living it up in their conversations once again customers walking around and no one being acknowledged or greeted. Prolly why Home Depot gets more business. read more

Customer service people are nice. I couldn't find someone to help me match some screws I had, so I went to customer service to see if they could get someone to help me. They called over the loud speaker for a hardware associate to come to customer service. Five minutes pass. They call for a hardware associate to come to customer service. Nothing. Customer service tells me 'Adrian' will meet me at aisle 16. I wait for five minutes at aisle 16. Nothing. BUT while waiting I discovered that their is a Home Depot only a 4 minute drive away! I am patient. I waited for over 15 minutes for someone to help me and no one showed up. read more

Terrible customer service at Lowes Sugarland. I came there to buy a combo set of washer and dryer and gas grill. All the staffs at different sections that i talked to are not very friendly and not very helpful in explanation about the products. I was very frustrated. When i came to the customer service section, i saw a customer fighting against the Lowes' staff there!!! In brief, they are terrible. I end up go to Home Depot nearby to buy my needs. Do not come to Lowes Sugarland. Come to other Lowes stores and/or the nearby Home Depot . read more

NEVER NEVER BUY a WHIRLPOOL appliance from ANY company They send a service technician. He CANNOT repair the appliance. They say Need to get a SECOND opinion. But they say there is NO OTHER technician in your zip code to send out to give a SECOND Opinion. They suggest that YOU PAY another service technician to get the SECOND OPINION. SO We are STUCK with a $2,200 refrigerator that they will NOT fix and they WILL NOT give us a NEW REFRIGERATOR and will NOT give our MONEY back. It has been 6 months we have NOT had a refrigerator and they willl do NOTHING. read more

This lowes sets the standard in customer service. The employees are very helpful. I bought 2 commodes that were had a price on them for $199 but when i got to the register they came up $219 the manger verified that the price i seen was $199 and sold them too me for that price. Also, the mgr helped me load them in my truck. read more

Lowe's Home Improvement - In side - Hardware Stores Near Me - Sugar Land, Texas

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Updated review 21-Sept-2019: Never, never, never buy anything, I repeat ANYTHING, from this store. Had to buy 2 refrigerators to get 1 delivered. Took 3 weeks to get my money back from the 1st refrigerator that never got delivered. I urge all my family and friends and friends of family and friends to shop elsewhere. Customer Service is non-existent and management at this store is no help in getting issues resolved whatsoever (when you can actually get a manager involved that is). BUYER BEWARE!! I enjoy saying "I told you so", so ignore this review at your own peril. Customer service and follow up are non-existent at this store. They canceled three deliveries for a refrigerator I had already paid for due to incompetence in the delivery department. Trying to get a salesman from any of their departments on the phone is next to impossible. This is why I'll be a Home Depot customer from now on. read more

1st and last purchase from this store. Ordered stove, dishwasher, and stove vent. Upon installation, dishwasher had a dent in it. No I don't want a discount, replace it. Stove and vent delivered. Delivery says we don't set up vents. Installation was not even an option when I placed my ordered, referred to installation project line. She took all my information only to send me an email that service not available. Customer service can't even place an order for installation. If I could, I would return EVERYTHING and just order from somewhere. This experience has been horrifying and 4 hours wasted of my time... read more

Lowe's Home Improvement - Dented brand new dishwasher. - Hardware Stores Near Me - Sugar Land, Texas

Horrible. Did not deliver when scheduled. Refrigerator was dented. Was was damaged by tech. Tested washing machine with paperwork still in machine. Papers were plastered on machine drum. Lows promised to replace it the next day. No one showed up. Didn't call to reschedule. I'll call them again tomorrow. read more