I visited Texas Music Lab looking for a guitar that wasn't in stock at another larger local shop…read more Sadly they didn't have it either, but the tech (luthier?) I spoke with was able to refer me to another area store that did have it. I thought it was really cool he did that. Good vibes in this place. I inquired about lessons and the pricing seemed reasonable. I might give it a try. Also, there was a store dog.

Best musical staff in Texas! We love this place. Everyone is…read moreso fun and helpful! The jam sessions are a blast!

My daughter had barely started taking ukulele lessons with Daniel when the Covid lockdowns…read morehappened. The school immediately transitioned to zoom lessons. While in person is better, she is still learning and enjoying the zoom lessons. Daniel makes sure to find fun songs that she will enjoy (popular music, the theme to animal crossing). Apparently he has also been giving her tips on animal crossing. She really enjoys her lessons.

Miss Natalie has been very sweet and professional. My 2 young daughters have learned a lot, and…read morereally enjoyed her patience and kindness.

Got some great antique music books in Spanish today! What a fantastic selection of music books,…read moregift items, music instruction and more! Thank you Nadine for your dedication and service to the music community! We are grateful! Great prices! Great service! Yeehaw!!!

I love this music store. Nadine is so helpful and has so much to offer all music lovers.read more

I've never met a more wonderful staff than the one in Music and Arts in Plano. Heather, Carla and…read moreJeremy went above and beyond the call of duty when they helped me out with a very tricky clearance item on an email I received from M&A. They did everything they can for me to get the deal and now I'm eagerly waiting for my new Fender 12 string acoustic electric guitar! Thanks to Heather, Jeremy and Carla for all their help and patience with me! Y'all are truly a terrific team!!! Corporate, please give them a raise!!!

Amazing customer service! Jeremy gave us the royal treatment. He was very knowledgeable about…read moreelectric guitars and helped us pick out the best one for us. He also replaced the strings, showed us how sounds of the guitars and amps we were considering compared and gave us a box to wrap the gift.

Right Start Music is awesome... My daughter was a student several years ago and I upon stumbling on…read morethe pictures fromm her ssessions and/or performances... I rememebered how much she loved it and how much she learned. So here I am few years too late but back to write a well deserved review.

My daughter has been taking piano lessons for over a year and voice lessons for a few months. Her…read morelast piano teacher (Kori) was excellent. We were so sad to see her go but Right Start was able to find a new teacher immediately. We were hesitant at first, but Taryn (our new piano teacher) is just as amazing! We inquired about voice lessons in conversation, and we're so happy to learn that Taryn also taught voice! So my daughter sees Taryn once a week for both piano and voice. It's only been about 4 month of voice lessons and my daughter is enjoying it. She has learned many techniques to improve her singing and expand her range. There is a huge difference between her singing before voice lessons to singing now. I would definitely recommend Right Start to anyone who loves music. They make you love it even more!

I have been renting my son's band instrument for 27 months on the rent-to-own. I called them to…read morepurchase the instrument, and they have been bought out, and my rent-to-own plan is no longer valid. I have paid $1500 for the instrument over this course of time... Now I have to buy the instrument from scratch. I feel taken advantage of.

Unfortunately this company does not manage things with any degree of detail. I don't believe it is…read moreintentional, but their lack of attention to detail causes customers a great deal of inconvenience and issues. I made an order with them for rental of instrument for school along with additional one-time purchase items which were needed. They make it appear convenient because they deliver directly to the school. But what actually happened is that several items were missing, and some wrong items given. It was due to backorder, but the real problem is that they don't communicate! Not only was the order late and with missing/wrong items, but I had to make multiple calls and trips to the store to work it out. They did not call me to inform me ahead of time, nor return my calls after. Although I had been charged for everything, over 1 month later, I still have to follow up to find out when I will get the rest of the items from my order, they are not proactively checking the status of these items. Also I made multiple unreturned calls to the head office to get my credit card info updated with no return call. It is really poorly organized and mismanaged. However, on the upside, when you go into the store, the guys there are able to properly repair and answer questions about the instruments themselves.

Yelp 100 2026 #9…read more Cadenza offers violins for renting and repair. I called to inquire about a rental and the staff were kind and answered any questions I had. I later completed the online rental form and was called shortly after to pick it up because it was ready. I have enjoyed my rental thus far.

Have been renting violins for my daughter here for the past 1.5 years. Great instruments, very…read morereasonably priced, very kind - but most importantly this is the coolest place we've ever been. Feels like she is getting fitted for her wand in Diagon Alley every time we go. They measure her arms, give her a violin, take it back, give another violin - all until they find the perfect one for her. Also it's like magic for my seven year old beginner violinist to see all of these expert musicians trying out cellos, playing a few violins, etc. while we wait for our turn. We're always excited when we need to go.

Why place hours of operation on website and door if you aren't actually going to be open?…read more It's poor customer service!

Please, please, please beware of this company!…read more They store EVERY credit card you use (even over the phone cards, cards used in the store, and one time payments) and will charge random amounts throughout the month. I had 2 cards on file (one that I used for the initial purchase in store and one I was using for monthly payments over the phone) and both cards were charged different amounts throughout the month multiple times. When I spoke with a supervisor I was told there was a system error that occurred that charged my card different amounts. When I asked to remove my card due to system error, I was told they cannot remove cards that have been used for purchases from their files due to auditing purposes and that they have the right to charge them if a payment fails per my contract. My payment didn't fail, it went through, and they proceeded to charge my second card on file for the same amount! When you set up your account they tell you that you will have online access to view your account and billing information, but that is not true. I started renting from Music and Arts in July and still have been unable to access my online account to view my payments and it's December. When I spoke to a supervisor to get a statement to provide to my bank since I was charged fraudulently, I was told that their online system is experiencing issues and it is not currently working. The only way to view your statements is to call and have a representative email them to you. Every time I've called, I've been on hold for at least 30 minutes (sometimes longer). The representatives don't have the ability to remedy billing situations so you have to speak to a supervisor, but there is no way to directly reach a supervisor or be transferred. You have to request a call back and wait for them to call you. The statement I received from Music and Arts doesn't show the extra charges that are on my bank statement. I've seen on other reviews that others have experienced the same issue so I know I am not alone. I am now forced to cancel both cards on file with my banks to ensure they don't constantly get charged in the future. I have also reached out to my son's school to let them know to be leery referring parents to this company in the future and asked for alternative companies I can rent from who are more transparent.