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    Music & Arts

    3.4 (5 reviews)
    Open 12:00 pm - 5:00 PM
    Updated 3 months ago

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    Music & Arts

    Music & Arts

    2.5(22 reviews)
    8.8 mi
    $$$

    Prior to Christmas, there was a special for a gift card that was four lessons for $100. I called to…read moreinquire about when teachers for guitar and piano were and if they were there the same day so I could schedule lessons for my son and I the same day. They say, oh yes, that's not a problem. I also asked if we couldn't get to the Frisco location, could we move the lessons to Lewisville. They said yes. You cannot break the gift card lessons for different teachers though. I decided to buy the cards since my son was interested. I called to order the gift cards and they said I had to come in. I ignored this red flag and went to the store even though I live an hour away. After I knew our schedules after Christmas, I called to set up our lessons together. I thought this would be easy but it was anything but. I asked if we could book out certain dates and they were adamant that you had to have the same time each week. I said that was impossible for us for many reasons. I asked to book out the four lessons, which supposedly they did, however, then they said, we give a free lesson and then after that you will have those time slots available. Long story short, I went to my "free" lesson on a different day than my son because there were no times together. Then I went to schedule my lessons and the times were not available. Before I move on, I also have to note that when booking these lessons, they require a credit card. I asked why they needed a credit card since I have a gift card and we weren't planning on continuing lessons. They said it was the only way they could schedule the lessons. I left the store and got a text from my credit card company saying that they charged me $95. I immediately called and they said, oh we are so sorry, you should expect a refund next week. I went in for a lesson for my son and asked for them to refund me and they said it should be in the account soon. After 4, 5, 6, and 7 days I checked my credit card and there was no refund. Then I called again and they said that I had to come in to get this refund. I began classes and the teacher asked where my book was. I was never told that I had to buy a book. This is a minor detail but after all of the above, I was already frustrated. Then we had to deal with my son's lessons. I called and asked when the teacher was available. I said great, let's sign my son up. My son had the gift card and credit card at home so I asked him to call to get it set up. My son calls and the associate said that he couldn't set him up over the phone and he needed to come in. I was beyond livid at this point. I call them back and unfortunately had to be a major Karen. He asked why my son was asking to do two sessions at one time. I said that it really wasn't his business but I said that we live far so if we could do two sessions at a time, it would help. I then said that my son would call back and that I would like him to be able to schedule his appointments. I had tried for weeks to get us appointments together but their guitar teacher was only available on Saturdays, which my son was not available for now. I asked them to move me to Lewisville where they had more times and after a day, I got the OK that we could go to Lewisville. I am not sure if this has only happened to me but I can't tell you how much time and effort I spent to get these lessons and deal with this office. I work and have a million things I handle daily and this was anything but easy. Something fun turned into a pain in my *ss with all of the dumb rules. I know the associates are just doing as they are trained so it's not their fault. But I am not sure why they put so many barriers on this hobby. I have used them in the past to rent an instrument and they were fine. But this was a horrible experience and I would never, ever recommend them to anyone. I ended up cancelling my last two lessons and ate the cost because I just don't ever want to walk into that store again.

    Absolutely deplorable service. I went in here early August 15 and paid $56 for my daughter to have…read more2 classes. I specifically mentioned it was for 2. Fast forward to today, 9/15 (havent not attended any classes after the 2) i get charged $125 and they said i sign up for monthly subscription. I did not do that. I was told it was up to me to call and cancel. I got charged today. Why would you charge me today, same day i called you to tell ypu mu daughter never attended any of your services. The person i spoke to was nonchallant and completely didnt care. I expect a refund. I did not use your service. I recommend people be careful before signing up. This is appalling and a bait and switch. This is not how business should be conducted.

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    Kelin Violin Shop-Vitali Music Instruments LLC

    Kelin Violin Shop-Vitali Music Instruments LLC

    3.9(8 reviews)
    2.2 mi
    $$$$

    We had looked for a long time to to find an actual builder and master luthier of violins for my…read moredaughter. She is 8 years old and very talented. Violins So we looked around Dallas. We dug deep, and asked professionals in the Dallas Symphony Orchestra. Finally the answer close to our house in Plano, the Vitale Violin Shop in Plano, Texas was recommended to us. The Symphony shared an article written in 2012 from the Dallas News Paper here: http://www.dallasnews.com/lifestyles/headlines/20120302-frisco-man-s-dream-of-making-violins-comes-true.ece Our search was over. The Violin Shop is absolutely amazing!!! The staff is courteous and very helpful. A master luthier that actually builds custom handmade violins and orchestra instruments! I didn't even know that type of skill set still existed out side of Italy, let alone this century in Plano, Texas! There is a 2000 sq ft. facility packed with custom handmade violins. There are many rooms and levels of instruments of all kinds. In addition we found a new teacher who plays in the Symphony from there! Thanks for reading! Go check them out... Billy Johansen Plano, Texas

    I called to see if this luthier could set the bridge on a cello that I had bought online. Without…read moreseeing it, he laughed and said, "We don't do this because these always have problems." How could he know this without having seen the violin? Because he also sells cellos, I'm sure he would rather I have bought the cello from him, but, to my mind, business is business. I found his response and pre-judgement highly unprofessional and disappointing.

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    Kelin Violin Shop-Vitali Music Instruments LLC
    Kelin Violin Shop-Vitali Music Instruments LLC - High Quality handmade violins

    High Quality handmade violins

    Kelin Violin Shop-Vitali Music Instruments LLC - Here is the same violin that was stepped on after it was repaired.

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    Here is the same violin that was stepped on after it was repaired.

    Music & Arts - musicalinstrumentsandteachers - Updated August 2026

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