I have been taking my daughter to ESM since she was 6 (it's been almost 4 years now)…read more What I enjoy the most (and I think it has been beneficial to my daughter as well) is the amount of attention paid to kids eduction and their way of learning. An amazing mixture of teachers who play more than just one instrument makes this school a green house for young talents. Thank you ESM for an amazing experince.

Quality music school. All of the teachers here are highly qualified and the quality of learning is…read morevery high. Private one on one lessons and chamber lessons are here, great and kind people who get to really know you personally.

I visited Texas Music Lab looking for a guitar that wasn't in stock at another larger local shop…read more Sadly they didn't have it either, but the tech (luthier?) I spoke with was able to refer me to another area store that did have it. I thought it was really cool he did that. Good vibes in this place. I inquired about lessons and the pricing seemed reasonable. I might give it a try. Also, there was a store dog.

Best musical staff in Texas! We love this place. Everyone is…read moreso fun and helpful! The jam sessions are a blast!

I have been renting my son's band instrument for 27 months on the rent-to-own. I called them to…read morepurchase the instrument, and they have been bought out, and my rent-to-own plan is no longer valid. I have paid $1500 for the instrument over this course of time... Now I have to buy the instrument from scratch. I feel taken advantage of.

Unfortunately this company does not manage things with any degree of detail. I don't believe it is…read moreintentional, but their lack of attention to detail causes customers a great deal of inconvenience and issues. I made an order with them for rental of instrument for school along with additional one-time purchase items which were needed. They make it appear convenient because they deliver directly to the school. But what actually happened is that several items were missing, and some wrong items given. It was due to backorder, but the real problem is that they don't communicate! Not only was the order late and with missing/wrong items, but I had to make multiple calls and trips to the store to work it out. They did not call me to inform me ahead of time, nor return my calls after. Although I had been charged for everything, over 1 month later, I still have to follow up to find out when I will get the rest of the items from my order, they are not proactively checking the status of these items. Also I made multiple unreturned calls to the head office to get my credit card info updated with no return call. It is really poorly organized and mismanaged. However, on the upside, when you go into the store, the guys there are able to properly repair and answer questions about the instruments themselves.

Got some great antique music books in Spanish today! What a fantastic selection of music books,…read moregift items, music instruction and more! Thank you Nadine for your dedication and service to the music community! We are grateful! Great prices! Great service! Yeehaw!!!

I love this music store. Nadine is so helpful and has so much to offer all music lovers.read more

Plano Music is a good place to send kids for piano lessons. They offer a variety of ways...group,…read moreprivate and some 2-3 person small groups. They also teach other instruments like guitar and drums but I don't know as much about that.

I had a truly fantastic experience with my purchase of a brand new Steinway B grand piano at…read moreSteinway Hall thanks to Otis Gray and the fabulous team at Steinway. I'm very particular with what I'm looking for when it comes to the exact sound and touch in a piano, and I spent years searching for the perfect (for me) Steinway B, having tried out dozens and dozens of pianos in the process across many different locations. (As you may know, each Steinway is handcrafted and uniquely different in tone color and individual qualities.) Otis patiently helped me throughout the years during my search for my piano, offered his valuable advice during my selection and shopping process, and accompanied me many times to check out new inventory and pianos that came in at the Steinway Hall Plano and Dallas locations. When I couldn't come by in person, Otis recorded clips of himself playing various repertoire on different pianos that came in on various occasions, and he patiently answered all of my numerous questions each time. (On a side note, Otis is also a terrific pianist and has the widest repertoire on hand out of anyone I know. No matter what style of music you like, I guarantee Otis will be able to demo pianos for you, so that you can properly experience each piano's sound as a listener from a distance and not just as the pianist.) Whenever I had technical questions during the selection process regarding what could or couldn't be done with a specific piano's touchweight, note decay, voicing, etc., Otis enlisted the help of Steinway's master technicians, including Steve and Nowell who also offered their expertise and honest advice during my shopping process. Steve (who typically works out of Steinway Hall Dallas) kindly accompanied me to the Fort Worth and Plano Steinway locations to offer his technical advice. At some points earlier in my quest to purchase a Steinway B, I had previously considered purchasing a used piano from third party sellers or dealers other than Steinway, but I ended up deciding to purchase directly from Steinway Hall due to the excellent service I received there from Otis and due to the fact that I knew my piano would be in good technical hands with Steve, Nowell, and the team after my purchase for all future tunings and maintenance. Steve and Nowell are a wealth of knowledge and have prepared the best pianos for many of the world's greatest concert pianists, so you know you are in the best hands with them. Thanks to Otis and team's help, I finally found the perfect piano for me and purchased a brand Steinway Model B grand piano in Sterling Silver (a Special Collection / Limited Edition model) with the exact tone color and qualities that I had been searching for for years. As a pianist, it's been my lifelong dream to own my own Steinway B. This would not have been possible Otis and the Steinway team's help throughout the last few years. After my purchase, I have thus far been very impressed with Steinway's service department. Steinway kindly stored my piano for me for several months prior to delivery while I was waiting for the flooring of my piano room to be installed. Heather from the Service Team has been a real pleasure to work with and made sure to swiftly resolve any small issues that arose post-delivery. Otis personally made sure I was taken care of even after the purchase and kept in close contact with the service team on any questions or issues I had during the pre-delivery prep process and post-delivery, including stopping by my house to inspect the piano and offer his expert opinion on what needed to be done from a technical standpoint after delivery. From the excellent service I've received throughout the process, I knew I had made the right decision to purchase my piano from Steinway Hall directly, since I have not received this level of service from other places I have purchased pianos previously. Be sure to ask for Otis if you decide to buy a Steinway - he is THE BEST and will make sure you are well taken care of both before and after the purchase. You won't regret it!

I'm very disappointed at the Steinway brand, especially the warranty department…read more I purchased a brand new Boston piano from this Plano store a few years ago and 100% regret doing so. Three different tuning technicians (who are NOT employed by Steinway) told me that my brand new piano needs significant repair that should be covered under warranty. The potential "repair" is due to manufacturing defect that the seller intentionally concealed during my purchase. When I contacted the warranty team, all the reply I received is "no we do not repair this because it's a cosmetic issue" and blamed me for causing "environmental" damage to the piano. Mind you I am not stupid, the warranty team knows very well that a repair this magnitude will cost an arm and leg ($105/hour rate in 2018, the estimated hours needed is 8 hours). So they basically do not stand behind their own product. I also attempted to contact the New York headquarter. After waiting for more than a week with no one returning my call, I finally called again and a guy in British accent basically told me I'm foolish in even thinking the repair should be covered. I NEVER received a formal response from the customer service email info@steinway.com. HORRIBLE HORRIBLE HORRIBLE service! The people working in the DFW location just want to take your money and run. I could not reach anyone in the warranty department on the phone. Otis (the sales rep mentioned in another review) will stop replying your email after you hand over the money. P.S I have proof of everything above, including email correspondence and pictures. I will post them if the company still refuse to repair my piano as of 2022. I'm still within the 10-year warranty period. Feel free to message me for proof.

Yelp 100 2026 #9…read more Cadenza offers violins for renting and repair. I called to inquire about a rental and the staff were kind and answered any questions I had. I later completed the online rental form and was called shortly after to pick it up because it was ready. I have enjoyed my rental thus far.

Have been renting violins for my daughter here for the past 1.5 years. Great instruments, very…read morereasonably priced, very kind - but most importantly this is the coolest place we've ever been. Feels like she is getting fitted for her wand in Diagon Alley every time we go. They measure her arms, give her a violin, take it back, give another violin - all until they find the perfect one for her. Also it's like magic for my seven year old beginner violinist to see all of these expert musicians trying out cellos, playing a few violins, etc. while we wait for our turn. We're always excited when we need to go.

My daughter had barely started taking ukulele lessons with Daniel when the Covid lockdowns…read morehappened. The school immediately transitioned to zoom lessons. While in person is better, she is still learning and enjoying the zoom lessons. Daniel makes sure to find fun songs that she will enjoy (popular music, the theme to animal crossing). Apparently he has also been giving her tips on animal crossing. She really enjoys her lessons.

Miss Natalie has been very sweet and professional. My 2 young daughters have learned a lot, and…read morereally enjoyed her patience and kindness.

Dropped in for a quick visit to see if they had any hidden gems. Music store was nice and…read moreselection was great. The folks at Frisco Music center were very welcoming and knowledgeable. I had a great conversation about gear and things. It looks like someone was dropping off equipment for a service so service looks to be an option. All in all, great music store that carries most things. Highly recommend

I visited Frisco Music Center because I was on the hunt for an electric guitar I couldn't readily…read morefind in other shops. Another music shop tipped me off that this place had several in stock, and upon calling I was delighted to discover that they did. Although they were initially asking over $100 more than some bigger guitar shops online, the manager agreed to match that price and I was able to take home a Yamaha Revstar! The shop itself is pretty cool. When you drive up on Main Street it appears there's a lot of construction and NOT a lot of parking, but this isn't the case - they have a spacious lot in the back. Enter through the black door and you'll find yourself emerging into the shop near a wall of ukuleles. The store basically appeared to have three areas. The first room had the strings, acoustic guitars, (maybe drums and keyboards, I'm not sure), etc. The second area seemed to have equipment for recording and maybe some effects. The third room was well worth traversing the labyrinthine layout for, because that's where they kept the electric guitars and pedals and guitar straps. Despite being a small business they have a great selection. The manager seemed super knowledgeable and helped me pick some extra strings to go with my new guitar at my request. One of the things that really stood out to me too is that they offer a 50% discount on set-up service when you buy a new guitar from them. Although the person who does it was out for the week, I fully intend to bring my guitar back in to get it set up for only 30-something dollars! (Although, it seemed to play great off the wall.) Overall this is a great local music shop and should be on every guitarist's radar.