They've been taking care of my home for pest control for more than 30 years. They are just the best ever and I don't know what I'm gonna do when Jan retires but hopefully I won't have to worry about that for a while. I hope the whole world good night and he's so honest and his wife also Rhonda wonderful people. read more

Shay and Rhonda were great to work with and very professional. I highly recommend this company.

I have worked with this company for the last 20+ years. They are very knowledgeable, dependable and fair priced. They always stick with the condition/ problem until it's corrected. Great family owned business. read more

Summary: 1. If you get a phone number other than the number listed here, don't call. It might be taken as offense from the other side. 2. Bottom line: they are in business for 35 years, they have good reputation from my friend's side. You can read below for why I gave a 3 star. Last update 1/12/15 13:30 pm (4 star for continuing our business) -------------------------------------- I called yesterday afternoon and we agreed to continue this business. Jay came by and inspected our house and found the mice did not come back after the first visit 6 days ago. 1/11/15 11:50 am (1 star for abandoning a customer) -------------------------------------- They gave a me call telling me that "It's your fault not to leave a voice mail, I wanted to teach you a lesson that you should not leave messages on my personal phone. We don't want to do business with you and we will get our baits back and return your check." I said "I won't change my comments on Yelp if you return my check". He said "I don't care, you keep on talking about Yelp review as if you feel that you are special being the first reviewer of our business. We have been thriving for 35 years without Yelp" As I mentioned in my first review. I mentioned Yelp to Shay mainly because I was surprised to find no reviews for their terrific business. Well, I feel bad now because they did some work for exterminate the mice in our house but they decided to return the check and not get paid for their work. I do believe the experience would be good if it were not for this miscommunication. 1/11/15 11:00 am (1 star for rescheduling) ---------------------------------------------------------- Unfortunately, I need to update the review to the negative direction. My friend recommends this business to me giving me Shay's personal phone number (I did not know it was a personal phone number until I called). I called him and he told me I need to call the office number listed in the Yelp page to schedule an appointment. Then I called that number to schedule appointment. Everything went on Pretty well for the first visit. But when it comes to the come-back visit (common for a mouse pest control), something happened. I made appointment for Monday (1/11/15 10 to 12 pm). But I wanted to ask if I can change it to Saturday (1/9/15). I called their office on the Previous Friday (1/8/15 10 to 11 am ) three times during business hours, but all calls went to the voice mail directly. Since I want to inquire their availability on Saturday, I texted Shay's personal number with the following message: "Hi Shay, this is XXX from YYY. I currently have an appointment for your come-back visit 10 to 12 on Monday. But something comes up for Monday and I wonder if I can reschedule it to tomorrow Saturday before 10 am. I called the 972 442 6416 three times last hour and all went to the voice message directly. Thanks." I got no reply in text or call from 1/8/15 11:27 am (when I texted) and now 1/11/15 10:45 am, I think he ignores such message as he told me "that's my personal number and you need to call 972 442 6416 for appointment". I was waiting for him at home this morning (1/11/15), but I did not see Shay. When I call 10 minutes ago, I was told that they thought I want to reschedule and thus they cancelled the original appointment for Monday. What a surprise for me! I asked why there was such a change that I did not know of. Shay told me "You are just like any other customer. You are not special. You need to leave a voice mail like every other customer and my personal phone is not an option." I just said OK and reschedule it to tomorrow (1/12/15 12 to 2 pm.) since i feel that our conversion was going nowhere. But why would you cancel an appointment if you said the personal phone number is not an option? Am I wrong to assume the appointment would not be changed since the business has not communicated with me about any change: no call, no text for my inquiry? BTW, if Shay reads this public message, maybe you can reply with your side of story if you care about online reviews. Correct me if anything I said here is not true. 1/6/15 (5 star after first service) ---------------------------------------------------------- I was surprised that I found no review for this business when my friend recommends it. It's a family owned business and the guy shay seems pretty reliable. I called them because I found some black droppings in my house these days. I tried to set up several traps and baits but the mice in my house did not buy it. I can still hear them walking in the attic during the night. Shay checked my house inside out to look for potential holes that mice might get in. He located several potential holes. He told me to use metal tape and foaming insulation to seal those holes properly. And he placed several baits in the attic, the garage and outside the house. He would come back 3 days later to check how the baits go. Let's see if we can exterminate those mice. read more

I had yellow jackets inside my "weepholes". I couldn't get near my backyard as they would attack. Then I found hornets in one of my bushes. I went to " next door" to find an exterminator company that could successfully take care of my issues. Plano Exterminator was highly recommended. I called and spoke with Rhonda who happens to be the owners wife who was very helpful She sent her son Shane to take care of my issues. Shane is very bright young man and he knows his stuff and not afraid to combat the yellow jackets or even the hornets. He told me to wait 24 to 48 hours to make sure that none were still hanging around. After 48 hours the yellow jackets were gone but there were still hornets in the bush. I called Shane directly he came out that afternoon and exterminated again and dug up the hive which was actually built in the base of the bush. He dug that out sprayed really really good. He came the next day to fumigate to make sure he got it all. And he did excellent excellent job I highly recommend Plano exterminators!! read more

Plano Exterminators has been a lifesaver. Both Shay and Jay are very professional, and have made great recommendations to save us both money and hassle. read more

We have used Plano Exterminators for over 20 years and always receive the best of services. We have a set up quarterly service and each visit is timely and efficient. On the occasion, over the years, that we had an infestation of some kind (ie weevils from product from store or wasps coming through chimney or ants from excess rain), Jay or Shay have come in a timely fashion to help us rid them. They follow up nicely as well! Friendly family that is always kind and ready to help! read more

Always on time and professional- Have used them for years- We do the 3 month plan- spray and check- We have had no insect or rodent problems at all- Highly recommend read more