I went to Kaneohe Auto regarding an oil leak In my Chevy Trax…read more They had replaced the engine air cooler assembly a few months previous. My husband and I were concerned about the cost. It turned out that the part was covered under warranty. We took it in on Monday (Melissa was great) and picked it up the same day. Great service and awesome people. Thank you Ricky and all of your people.

I never write reviews as I really would like to understand people's perspective before writing…read morereviews but me and my ohana are sadly disappointed with our recent services here in Kaneohe Auto Care. We have gotten our cars changed here back then and they used to be good. But now they're rude and have no aloha, only looking for profit and overpricing things. I am not sure if they all just had a bad day, but I tried my best to be really understanding at first. Our earlier experiences over the years were good and we decided that we will stick with Kaneohe Auto Care as they seemed like good ohana and we would like to support them. But our recent 2 experiences changed our view of them. Our recent first experience here was good besides overpriced tires, they promised to give us Falken tires but after the tires and repairs have been done, they told us they weren't able to and changed our tires to MIDAX instead, lying that they were a far more superior brand instead while overcharging us on the tires by $200. After a week, the car had problems again and Kaneohe Auto Care failed to identify an oil leak and oil filter problem which we had gotten checked at another place. When I told them the girl in the front said, "Well what do you want us to do about it?" in a rude tone. On our recent second experience to get our car diagnosed they gave us a set price of $1600 for some car repairs. I also noticed when I first came in, when one of the mechanic was on the phone he was pretty rude to the person in the phone. After confirming again, they were very rude on the phone complaining about the repairs on the car, telling us that we're asking for a lot of repairs after we had already discussed what the diagnostics and the repairs of the car would be, giving us a set price of $1600. After a couple of hours, I decided to call them again thinking maybe they just had a bad day which is why they were rude on the phone and in person, not even making eye contact and ignoring questions I asked multiple times. After thinking about trying to understand them, I called them again to confirm the services and the price -- but to my surprise the person I was talking to wasn't the same girl I talked to in the first place -- it was a man with the same voice that was rude earlier to another customer on the phone. Right from the start of the call, I said Aloha, confirming the repairs and costs, but he was rude right off the bat. He increased the price, overpricing it $1000+ higher than even the Honda dealership here in Windward, and it did not even cover all the car's problems. After discussing with ohana and experiencing that, we decided not to go and just decided on the safety check and oil change after KAC switched our price from $1600 (we had discussed all repairs already and which repairs would be done) but then they changed their mind, doubling the price to over $3000 after giving us a set price of $1600 while Honda ngave us a price of $1900. I tried to be very understanding and polite but the man I talked to was very rude as I kept thinking to myself to try and understand he may have had a bad day and that we're all ohana on the island. We decided not to get the car fixed by them. I came in and while talking and they did not even look at me in the eyes while talking and were ignoring my questions, telling me to sign on the paper instead for the oil change and safety check which costed $140 ($70 was labor). We were looking to have a great service, especially after our cars broke down and the hurricanes on the island have led to many problems only to be met with this kind of service. Where is the aloha? Now they're only looking for profit even higher than the honda dealerships which we originally switched from as honda has usually high prices. I always support local businesses here in Hawaii as I grew up here. But after the service here in KAC me and my ohana will sadly never be going here again. They will find different ways to overcharge you in other ways to make a profit and my first experiences from back then may have been good but multiple recent experiences proved they changed.

God honest work done here. But diff to get an appointment though. Good place to get repairs done.read more

Small but reasonable business. Just moved back to the islands and think I've found my go- to guy…read morefor my car.

Super helpful and accommodating people! Just moved from California to Hawaii. They've been nothing…read morebut helpful and informative in the process. I was able to get it all done in a day. Will come back here again for other services.

I had an extremely disappointing experience at Kaneohe Jiffy Lube that ended up costing me a lot of…read moretime, money, and stress. I went in for a safety inspection, but I was told they couldn't complete it because one of my tires was bald. They also recommended an oil change because my oil light was on, but I declined the service. Unfortunately, after they stopped working on my vehicle, they forgot to put the oil cap back on before returning my car. I had no idea anything was wrong until oil began spraying everywhere--covering my engine, the underside of my hood, the exterior of my car, and even my driveway. The damage required a full engine cleaning, replacement of the hood insulator, exterior cleaning, and hours of cleaning oil from my driveway. My car is my livelihood, so being without it also cost me income. When I called to report what had happened, the manager asked, "What do you want me to do about it?" and told me to come back the next day. When I returned, I was treated very rudely. The interaction made me feel so uncomfortable that I asked my husband if I should call the police because I felt intimidated. I had no choice but to stay because they needed to clean the oil off my engine. To make matters worse, getting reimbursed for the damage was an exhausting process. It took nearly two months to get my money back. I had to make countless phone calls, send multiple emails, provide photos and videos, and repeatedly follow up just to get a response. It even took them two weeks to reply to my very first email. Instead of taking responsibility and resolving the issue promptly, they made me fight every step of the way. Everyone makes mistakes, but what really disappointed me was how this situation was handled. A simple oversight turned into a costly and stressful ordeal, and instead of receiving empathy, accountability, or prompt service, I felt dismissed and disrespected. Based on my experience, I cannot recommend this location.

B's Towing Helped me out of a public parking lot to get my car to.the shop …read more He went above and beyond and helped me when I was having a major health issue related to a head injury and helped me.calm down. Got it done fast and was super professional ! It was also very affordable based on the situation !

I highly recommend B's Towing! They have awesome, and fast service, and arevery helpful and…read moreinformative. My in laws were in a pickle on the side of the freeway the other night with a blown out tire. My husband and I went to go help them change their tire, but come to find out, apparently Nissan Leafs don't have spare tires?!?! So we needed a tow service to get their car home from Pearl City to Kailua. We called 5 different tow companies, and B's was the only one that answered! Lucky for us! Seriously! I've never dealt with a more honest and helpful tow company. We were able to take my in laws home, and leave the car knowing that it would be in good hands. They kept me informed the entire time, letting me know how long before they'd pick it up, when they got there, they let me know when they were on their way with the car, everything. And, they're very affordable. Thank you B's for amazing, quick, and awesome help and service!

Quality work done quickly, a bit of a drive to drop off a vehicle but worth it. VU does a great job…read moreon matching paint. Hand you back a great looking vehicle.

If you want painting done correctly, I don't recommend this place. This is a new tail gate btw…read more Owner was awesome, but work quality? Not good. Paint job 2/10 I brought my 4Runner in because it got rear ended. Vu kindly gave me a killer deal, which was great, but paint work no so great. First time picking up my car, I was shocked, the painting on the interior of my gate was horrible. Black spots everywhere, not fully painted, missed spots. Check out the videos (first pick up) Vu was kindly enough to offer to redo the whole thing, great, picked it up again and still the same problem, not fully painted. (Second pick up) Not going to bother bringing it a third time, knowing it'll likely be the same outcome.

Had another awesome car burying experience!!! Moani, Pat and everyone there are easy to work with!…read more Yes, it can get chaotic in the office, (phones ringing, deals being worked on all computer stations, walk in customers, but it all works out!) Mahalo for all the excellent experiences!!! We always refer people to your shop!

Moani was wonderful and put me at ease when I was feeling pressed and stressed. As a single mom…read morewith three kids finding the right car was a really big deal. The Car Shop has a low-pressure, local vibe unlike other lots that are pushy and aggressive and were giving me anxiety. Patrick was cool and kept it real on the test drives. Both of them were patient with me, and Moani was understanding about my financial situation and questions about financing, etc. I'm so happy to now have my dream "mom car" - Honda CRV. I definitely recommend The Car Shop, and I'm so glad I came to see them before getting sucked into getting another car somewhere else.

I've been to Neue Auto a few times now and honestly wouldn't take my car anywhere else. Alvin and…read moreCodi are both so amazing, just very helpful and professional. They're usually able to take me in pretty soon too which is great. On my most recent visit, I went in thinking I needed specific work done, but Codi realized it was a totally different issue. He fixed it right then and there, so I didn't even need the major work I thought I did! As a woman in my early 20s, I'm always prepared to be sold on things I don't need, but that never happens here. They're so good at explaining what happened and I've never felt ripped off. The reception area is nice with AC, water, and a TV, plus a huge perk is that they pay for your one way ride share from the shop after you drop your car off.

I'd like to start off by mentioning the great things I experienced. The team working on my truck…read morewas extremely knowledgeable and patient throughout the process. My partner received pictures and updates along the way, and I truly appreciated the communication, especially since they had my truck overnight. One challenge was how narrow the entrance is when pulling in, but thankfully that wasn't too much of an issue during drop-off. My experience ended up being 4 stars because I paid $704 for diagnostics and a transmission fluid service, only to be told that the transmission issues would likely continue over time. The recommendation given was that replacing the vehicle might be a better option if we didn't want to continue investing money into the truck. Afterward, I reached back out to ask for a quote on either rebuilding or replacing the transmission so I could better understand my options. Unfortunately, I've waited quite a while without receiving a response. At this point, even after spending the money on the diagnostics and service, the truck is still undrivable and sitting in a parking lot while I continue paying for a rental car. I completely understand that transmission work can be complicated, and I am grateful they were able to inspect my truck since I don't know much about transmissions myself. When I first brought the truck in, I also mentioned an issue with my taillight. I was initially told it would be added to the diagnostics at the end, but it was never looked at. I was later informed that I would need to pay an additional $185 just to diagnose the taillight issue. At that point, I decided to simply pick up the truck. The communication was excellent from start to finish while the vehicle was actively being worked on, but as a returning customer, I do feel disappointed that I haven't received any follow-up regarding the transmission quote. I'm hoping someone from the team can reach back out soon so I can better understand what my next steps and costs may be.

I've been going to this company ever since I got my Honda, and every visit has left me completely…read moresatisfied. A huge thank you to Justin for always providing honest, efficient, and exceptional service over the years. I've visited both their Waipahu and Honolulu locations numerous times, and every experience has been met with friendly communication, professionalism, and quality work. These guys truly know what they're doing, and they're quick too. They definitely have busy days, but that's only because they're one of the best tire and wheel shops on the island. Plus, they carry all the good brands of wheels at a great price. Ladies, if your tire pressure light ever comes on and you're not sure how to put air in your tires, just stop by any of their locations. They'll check your tire pressure and fill your tires with air free of charge. If it's something more serious, they'll inspect it, patch the tire if needed, or help determine what's causing the issue. I highly recommend this company and am proud to be a longtime customer. They've earned my trust, and I'll continue coming back for all of my tire and wheel needs.

Dear Discount Wheel and Tire Team I wanted to send a quick…read morenote to say thank you for the exceptional service I received when I brought my Toyota Tacoma lifted truck with slow leaking tire From the moment I walked in, your staff made a wonderful first impression. Everyone was kind, helpful, and attentive throughout my entire time there.It is rare to find a business where the service is flawless from start to finish. You have earned a loyal customer I had amazing time looking at all your rims and tire and their prices were very competitive but they have fast and excellent service so I will definitely be back to buy new rims and tire. Thank you for a great service..