I was greatly overcharged for a tow of our car after an accident which occurred close to our house…read more The police called a Sniffen's tow truck which towed the car less than half a mile to our house. The tow driver (Sniffen's Towing, contracted through Kuni's Auto) refused to unhook our car unless we gave him an immediate cash payment of $240.00. He threatened to tow our car back to his company's lot on the other side of the island if we didn't pay cash immediately. The driver said he could not accept credit cards. I called the Sniffen's company number painted on the side of his truck and was told that the driver was correct to ask for cash payment and that $240.00 was the correct amount for a tow of less than a half mile distance. The tow driver revved his engine and threatened to take our car away if we did not give him cash immediately. A friend had to drive one of us to an ATM to get the cash so that he wouldn't leave with our car. When we had time to research it, we found out that as per Hawaii State Law, the charge should have been no more than $55+$15 for Sunday and less than $6.50 for mileage to about $76.50. We were overcharged by about $163.50. The law states that tow drivers must accept credit cards. The law also says that the police should first give the car owner the option to call the towing company of their choice in case of a disabled car. We were given no such option. (She could have called Triple A.) I called the police to question their choice of towing company and was told that this company is contracted by the police and is the one they are required to use. My husband called Sniffen's Towing/Kuni's Auto to complain, and was told to "come down and show us your balls". No joke. We complained to the Office of Consumer Protection to get our money back and Consumer Protection wrote a letter to Sniffin's demanding that they refund the overpayment to us. Sniffin's never refunded the money. I called Consumer Protection and they said that those tow companies never pay. I went to the Sniffin's place of business and asked them to refund our money. They said, "Go ahead and try to prove it in court. You will never win."

address is wrong in google and yelp. they text back cash only. shady AF. this place is close to…read moreuniversity... and it's hard to find because it's just some stalls in a neighborhood that they chain off. looked like some kid walked out of a house and i asked him where the office was they said there is none. i asked about the address online and he said it's wrong too. seems very under the table

Growing up, I remember my grandmother always saying how important it is to know a good plumber,…read morelawyer and mechanic. She wasnʻt wrong! How grateful I am to have known Kalani, Sean and the Honolulu Autoworks team for over 10 years now. In 2009, I became a single-mother with five young children and, at the time, I was learning how to be independent in all things, including the maintenance of our Toyota Sienna van. Although my children are now grown, I can confidently say that our van lasted and survived over 15 years of distance, hills and near-accidents because of the TLC received by the Honolulu Autoworks team of Kalani and Sean. I always felt safe and secure, knowing that Kalani would have his team do a thorough check on the van and then give me honest feedback as to what needs immediate attention. Never did I feel pressured to pay for something I was not made aware of, nor did he ever try to upsell me something that was not necessary. I always drove away knowing that my van got the care it needed until the next check up and/or if issues ever arose. They say you get what you pay for and Honolulu Autoworks will definitely do quality work and bring value to your everyday transportation vehicle. You will drive knowing you and your vehicle is in the best of hands and serviced with Aloha!

First time experience was great. Second time Sean had an unpleasant attitude and very pushy to get…read moreus replace a part that will cost $3,000 to just pass the safety check, but we were able to pass it at a different place with no problems at all.

I got there early. The worker said the safety checks start at 10a and I would be number 2. I was…read moreout by 1010a. I also had an AC question and he was able to recommend a local family owned business. TS Auto was a super helpful and fast shop. I would recommend this place to everyone!!!

Went in for walk in safety check. Fast and friendly service. Didn't have to make appointment.read more

Hands down, Justin delivered above and beyond service. 100% would call him again from any part of…read morethe island because he was a pleasure to work with This wasn't his first time he has helped us out. The first time we were just locked out, this time my vehicle died during morning rush hour traffic in torrential rain on the freeway. Justin answers quickly. He rerouted other tasks and drivers to come help me. He was straight forward and honest with how long he'd take and kept constant communication with me. He wasn't trying to make money on my disaster. He had a great personality that made me feel like he cared. I had to get to an event and couldn't ride back with my vehicle to its destination. I gave him my address and specific instructions of where and how to park my vehicle. Justin sent me pictures of where he parked my vehicle and was so easy to work with. Anytime I'm in a pinch, I'm calling Justin Time Towing! Mahalo

My husband called me and said he just locked his keys in his truck and he was all the way in…read moreMililani. I called a couple of locksmiths and they quoted me $150 plus. I looked on Yelp for tow truck service and found Justin Time with great reviews. I called Justin and he answered right away , said he would be there in 20 mins. He was super polite, efficient and only charged half of what the other guys quoted. So happy I called Justin. Mahalo

I was so happy to a come across this company on yelp. Charlie is the owner and is such a cool,…read moreunderstanding guy . He was able to help in a timely matter and his prices our definitely more reasonable than other companies. I'm in shock that he doesn't have more reviews on here. If I ever need a tow again, I know who to call. Thank you again! :)

My van broke down early this morning and we called Charlie for assistance. He was very quick,…read moredependable, and most importantly KIND! His prices for a tow were beyond reasonable and he is such a humble man. He was able to pick up our van from our home and bring it into the shop for us without any problems. Many businesses charge an arm and a leg for profits but not him. His speedy service to get my car to the shop allowed them to get the work done in the same day. Truly appreciate a kind dependable person. His communication is great through phone and texts. He also accepts cash, Venmo, and Apple Pay for payment! Don't bother searching for other tow companies, keep this number and mention Yelp!

My trucks ball joint broke and my wheel tore off, I called Penaroza towing after seeing his review…read moreon yelp and I can understand why he has 5 stars, he's very nice and quick and very good at what he does. I would totally recommend Ryan for people needing a tow!!

Ryan of Penaroza Towing, is as friendly, hardworking, reliable, and fair as it gets. My car broke…read moredown driving on Kalanianaole. Thanks to Yelp, I was able to find Ryan's business. All the 5 stars that he has received on Yelp is well-deserved. He rushed over as soon as he finished up his current job. Honestly, the wait wasn't even that long. Ryan got my car hooked up fast and we were on our way. I asked if he was able to tow my car up a driveway with a turn. He was able to maneuver that with no problems at all. Super impressed by his skills. He made junk situation not that bad at all. His prices are fair. Honest and trustworthy, I would highly recommend Ryan of Penaroza Towing. You've got a customer in me for as long as I need towing!

My car was stuck on the side of the road, called a couple other companies but was advised that the…read morewait time was approximately an hour and a half! Google search led me to this company and within 20 minutes, the driver showed up and shocked me a little with his nice aloha attire. I had to make sure that he was the one actually towing my car! All in all, this company is top notch. Quick response, towed my car to the repair shop, and gave me a ride. Paid by credit card and part of my headache was over... Now to figure out what is wrong with my car!!!

Made me wait an hour and a half on the side of the road, wasn't contact with me all the way up…read moreuntil when he was supposed to be here, and then just never shows up and start screening my calls, no my shop is closed and I'm going to have to wait for a new company! Do not recommend at all!!!!!!!!!!!!!

Taya & Daryl did a great job helping to know what needed to be fixed. They shared a recording of…read morethe inspection of my vehicle. The video helped me see and understand what was found. The repairs should've caused me to leave my vehicle overnight. Daryl was able to complete the repairs in one day. Taya was also able to help find ways to help with the price of the repairs. The timeliness of the repairs will help me with my big upcoming week. Thank you both very much.

My experience at Honolulu VW has always been excellent. I've purchased multiple vehicles here. My…read moresales advisor, Akira, is very patient and works diligently to answer any questions that I have. He was never pushy at all, and was very eager to get favorable terms for the purchase. The new Tiguan is a blast to drive and loaded with the latest tech. Service has also been very easy. Appointments are usually available same or next day; and there is a convenient lockbox for after hours drop off available. They take the time to wash the car after an oil change or service and provide Uber services to get you to and from the dealership. My service advisor Taya was very diligent in keeping me updated throughout the process. They shared inspection reports, videos of under and around the car while it's on a the lift, and when the vehicle is estimated to be completed.