Warranty Experience with Chef's Toys and Mulberry Technology…read moreInitial Purchase and Expectations In 2023, we invested a total of $26,472.61, which included taxes and two warranty insurance plans, for a 3-door KINTORA refrigerator and a 2-door KINTORA freezer. Our initial experience was smooth and hassle-free, largely thanks to our salesperson, Estaban Aguirre. Unfortunately, we later discovered that Estaban was no longer with the company. The Issue Arises On March 6, 2026, the hinge of our 3-door KINTORA refrigerator broke, rendering the refrigerator unusable. Since we had purchased a warranty, we immediately reached out to Estaban for assistance, only to learn from Raul Flores that Estaban was no longer employed with Chef's Toys. Raul provided us with contact information for Mulberry Technology, who was supposed to handle our warranty claims. Challenges with the Warranty Process This marked the beginning of a frustrating ordeal. It quickly became apparent that Chef's Toys was not well-acquainted with Mulberry Technology. Raul initially gave us an incorrect contact number for starting our claim. He directed us to Joshua Wohl at Mulberry, who, while not involved in claims processing, was helpful enough to connect us with the appropriate department--after we had already experienced several unhelpful responses from Raul. After sending our purchase order to Karime, our contact at Mulberry, we learned that Chef's Toys had never registered our protection plan with Mulberry or transferred the necessary funds for our warranty. We attempted to follow up with Raul but received no response until we escalated our concerns to Chef's Toys' corporate office. Unfortunately, reaching out to their main line at 714-662-2433 during business hours of M-F between 9am-5pm only led to a voicemail, and our emails through their website also went unanswered. This is TERRIBLE! Resolution and Lingering Frustrations Eventually, Raul from Chef's Toys responded and offered a courtesy repair for our refrigerator door but informed us that our remaining warranty coverage would not be honored. This was frustrating, as we had already paid for the warranty. During this period, on March 25, the Health Department visited and deducted points from our inspection due to the non-functional equipment. We promptly notified Raul about the urgency, as another inspection was scheduled for April 6. Fortunately, the Health Department accepted our communication with Raul and a photo of the completed repair as proof. The entire process--from the breakdown on March 6 to the repair on April 6--took a full month. This delay was disappointing, especially given that waiting for a part should not have justified such a lengthy timeline; someone could have delivered the part to expedite the repair.

2.21.26 Hubby looking for a knife, I'm looking for a sharpening tool…read more It's a smaller scale store but I can easily spend at least an hour roaming the aisles. I love to cook & I see all the possibilities of the items to make life easier or more efficient here. My santoku is starting to become dull & needs sharpening. I couldn't my favorite chef 's knife (the whole knife block cannot be found!) Hubby found a chefs knife & he got me the sharpener. I told him I wanted to get the stone/honing block but he opted for the metal kind. The staff are super helpful & answered our questions. There so many "toys" I wanted to buy but I must resist the urge to amass more "clutter" (that's what Hubby calls it, but he reaps the benefit when he eats what I cook). I still need a dumpling rolling pin, but they only have standard types at this location. Aisles are fairly spacious & inventory appears well stocked, neatly arranged & sorted. Prices are fair & marked accordingly. It has its own designated free parking lot. Good shopping trip, met our goals.

Came here with moms who needed to return an item that had broken and was hoping for no drama. Well,…read moresince she had a receipt in her faces fairly well known, there was no drama! Abigal was the CSA, or customer service All Star this experience no question about it. I'm sure William and sonoma's look nice this time of year, but this location always seems to have that extra little touch. You'll note if you're a regular at all that many of the workers here have been at this location for years, so that says something in and of itself. Friendly any fishing services usually the norm here. A great experience overall.

The little busy store. This store might not have everything…read morein stock but the friendly and knowledgeable staff will help you place an order for delivery to your home or address of your choice.

This review is based solely on the customer service we received when we called in…read more We called to get more information and pricing and the gentleman that picked up the phone acted as if he'd id not want to be bothered. When we asked for pricing for the 36" because we need alot of them for various locations he did not want to answer what the price was nor the delivery time frame. As a business owner this not the type of attitude you want your customers to receive. Again this post is solely due to the experience with the rep in California.

I've been looking for the stainless steel needle skewers for a while, and FINALLY found them here!…read more they even have a nice assortment of sizes. They also have all kinds of cool stuff. If you enjoy cooking, you should definitely visit this place.

Whoever is concerned I had a really bad experience here at AJ wholesale a woman manager sends me…read moreout to get some tubes for my canopy that I was trying to get a 20x20 I have no idea how many tubes I need did she didn't care.. I also asked her for some tarps and she sends me to the Lane I told her I couldn't find them I asked two guys that were there one was really rude one with a tattoo on his leg of a snake he tells me ask the other guy and I told him I was going to do a review and he said put five reviews if you want he didn't really care he was rude and all the people that are working there they don't want to help. Management there has no customer skills no people skills and the people that are working there the men they're rude I don't know why I didn't take my money somewhere else and I spend like $500 and something

My bathroom is getting remodeled I can't wait for the whole process to be over. I'm over using the…read morepool shower ! Yet I know I can get better prices than the contractors can. Los Angeles is full of great deals we just gotta know where to go. Doing some investigating for a bathroom vanity they definitely didn't have what I wanted here. They did have good deals on the party tents. I'm considering just buying one and renting it out just good little side gig . Plus we have parties all the time! I did get a really good deal on bowls For my mom's Bible study group. It's falling and we are right about to be serving soup.

Kuarto is the right blend of modern minimalist! Located on one of the busiest streets of Long…read moreBeach, Kuarto is situated in a quaint little building that be easy to miss. Once you're inside however, it can feel like you're away from the traffic and it gives off a very calming atmosphere. All the items are neatly and particularly placed. The store carries a variety of home products to self-care goods. Since it's a novelty store, you can expect that some of these items are not "budget-friendly." With that being said, you can tell that all of the items are of immense quality. They carry some noteworthy brands like Aesop and Kinto. If you're choosing to make a purchase just based on quality, you've made a great investment. I had a chance to speak to Arianne and she was well-informed about the products. I wasn't prepared to make a moderate purchase upon first visit, but I am keen on coming back! I only purchased their lip balm and it's currently my favorite product to use. If you're ever in the Long Beach area, I recommend paying this store a visit!

Kuarto is a cute name for this store. In Tagalog and Spanish, which are closely related, Kuarto…read moremeans bedroom. This store is cozy and chic just like a bedroom. Here you will find lots of very high quality decor for your home, office, bedroom or a gift for your minimalist friends. There are ceramic bowls for your Palo Santo or White sage, which they also carry here, and large pots and tableware items. All of their scented items like incense, soaps, oil diffusers, candles, room sprays are all unique, irresistible, and sophisticated-smelling. They will definitely set the ambience in your room to new levels. There are some unique items here that I don't really want to share with the internet just yet. Lol. You're just gonna have to go in and find out for yourself. Welcome to Long Beach, Kuarto, and can't wait to see what else is in store.

Amazing showroom and top-tier service! Stopped by Yoshihiro Cutlery to browse their hand-forged…read moreJapanese knives and ended up buying knives, cutting board, and a pair of their scissors. You can immediately feel the exceptional quality and balance in their products. The staff took the time to explain the different types of steel and handles, making the whole shopping experience genuinely special. 1000/1000

Great experience overall. The Japanese knives are very sharp, well-balanced, and feel high quality…read morein hand. You can tell there's good craftsmanship behind them. The staff was helpful and knowledgeable when explaining the different styles and steels. Prices are not cheap, but the quality matches the value. Definitely a good place for anyone serious about cooking or sushi preparation.

4th attempt at posting... (Sorry Hirsch)…read more Yelps posting sux donkey dix and that is that These guys are great and aside from the 15,000 words I posted on three other attempts to praise them, not much else to say... Thanks guys!!! And FU Yelp. You can take my Elite status and place it meticulously where the sun doesn't shine if you can't have an IT crew that takes care of minuscule issues like these. Bye Felicia

Fastest will call for reals. I'm a professional plumber and have been a customer for over 20 years…read more Best service and attitude no matter the branch you visit.

My husband and I visited this store on Saturday, 5/16 and received really great service from Eric…read moreAdams. He was very professional and helpful. We left feeling very informed with no pressure. He gave us quotes for a couple different set up. We took them home to deliberate and called in to place our order. The process was very efficient and we felt that we received a great deal.

My wife and I are building out our backyard and adding an outdoor kitchen. Eric Adams was amazingly…read morehelpful in helping me pick outdoor kitchen appliances. His recommendations on where to spend and where not to spend based on our specific needs was greatly appreciated. Excellent customer service. Eric felt like an advisor and not at all like someone just trying to sell me something.

The taste of the cakes are so fresh and yummy! I highly recommend this place for special occasions!…read moreVery nice customer service

I hadn't been in this store in a couple of years so I decided to go in and buy some chocolate 5…read morelbs. to be exact . When I try to use it the next day the chocolate insert of melting it just got hot and hard so I decided to call the store when I was explain to her I believe it's the owner all she was trying to do was making it seem like I didn't know how to melt chocolate all five lbs. was the same thing that just means that her chocolate has been sitting there and it's old. She didn't try helping in any way so beware if you buy chocolate.