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    Our Creations

    4.9 (7 reviews)

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    Michaels

    Michaels

    (194 reviews)

    $$

    This location had very organized aisles making shopping a breeze. Alex was extremely kind and…read morehelpful. I needed to pick up a frame for a poster and autograph. Alex guided me to the perfect fit and with a great price. Thank you for the great service Alex!

    My mother and I've been loyal Michaels customers for years as full-time artists and hobbyists,…read moreunfortunately the customer experience at this store, specifically at the Vista Store in Torrance, has declined significantly. I hope my feedback warns other customers and helps management understand what's happening at the store level. A few days ago, I went in to quickly pick up an online order after receiving both email and text confirmation that it was ready. My name wasn't on any of the pickup bags, so I asked for assistance. A manager briefly looked around, said he would check by the registers, and then proceeded to count cash in the register instead of helping me. After I approached him again, he passed me off to another employee who also couldn't find the order. I eventually noticed a bag with my name on the floor behind the register. They scanned it, and I left. When I opened the package later that night, I realized not only was the bag dirty--with a footprint on it--but the product inside was the wrong brand. I had ordered a specific brand on sale, and they substituted an Artist Loft item without informing me. The receipt label didn't match the product at all. I returned to the store the next morning, where the female manager told me they had substituted their own brand because the original item wasn't in stock. That explanation made no sense--if a customer orders Prismacolor, you don't replace it with Artist Loft. When I questioned it, she impatiently said, "Well, I'm returning it for you," with no apology, empathy, or effort to acknowledge the mistake. Not only did I waste over 30 minutes during the initial pickup, but I also had to make a second trip to return their error. A simple, sincere "I'm sorry" would have gone a long way. While I was there, I asked about another pending order. They told me if the item was on the shelf, I can get it. Even though the item showed available at this store, we couldn't find any. I ended up canceling it. More waste of time! Later that afternoon (4:11 p.m., Dec. 3), I called the store because the website was now showing the item in stock. The person who answered the phone cut me off with, "No, I'm too busy," without any courtesy or suggestion to call back. The level of rudeness at this store has become consistent and noticeable, even my young child has commented on it. This pattern of dismissiveness, errors, and lack of customer care is extremely disappointing. I hope regional or district management takes these issues seriously and restores the professionalism and positive atmosphere Michaels was once known for. (I've never shopped at Hobby Lobby until recently, and the vibe there is completely the opposite. It's warm, friendly, and the price of same brand products WAY cheaper than Michaels!!!) A few additional concerns for fellow customers: Many art supplies are significantly cheaper at Hobby Lobby, Amazon, or Dick Blick online. I genuinely prefer supporting local stores, but not at the expense of higher prices and poor treatment. When returning online orders paid through PayPal, you can request a cash refund. Store employees stubbornly claim they can only issue store credit, but when I called to ask, customer service confirmed that is NOT true. I now have over $100 in store credits! And I'll tell you next why I wouldn't opt for Michaels store credits. At the Redondo Beach location, an employee scanned two store credit receipts--each worth over $80--and told me they had no balance. He even asked if I wanted to throw them away. I later confirmed this was his error, but when I brought it up during a future visit, the same staff member simply shrugged while leaning on the register with his leg up. He no longer works there, but the value of those credits was never recovered, and I never received so much as an apology. Another ongoing concern is price inconsistencies. As someone who shops at Michaels often, I know the prices and watch for coupons like most loyal customers. However, the prices on the shelves frequently do not match the prices at the self-serve kiosks. I've asked for assistance on this four or five separate occasions, and it's surprising that the issue remains unresolved. Even worse, staff often appear visibly irritated when the discrepancy is pointed out. Right before a recent 40% promotion, prices on many items were increased in the kiosks but not updated on the shelf displays. I picked up a few items, excited to finally use the long-awaited 40% discount. At the register, everything rang up at the higher price. When I asked about it, I was told that "the overnight crew forgot to change the tags," even though every version of the item was still marked at the regular price on the shelves. In the end, it would have been cheaper to buy the items at their regular price with the standard 25% coupon than during this so-called 40% sale. I wondered why I still shop there. I guess because we are creatures of habits!

    Blick Art Materials

    Blick Art Materials

    (287 reviews)

    $$

    Fairfax

    Had just a fantastic experience! First time ever going in there and was overtaken by how much…read moreawesome stuff was in this store! Was there shopping for a birthday present for an artist friend and know absolute diddly squat about paint and that is when a hero with braids appeared to save the day. I never caught her name but she made quite the impression on this experience and if I got her name I'd shout her BIG TIME because I wouldn't have got everything I needed if it wasn't for her assistance...TOP TIER customer service. Otherwise, store was organized and priced right; will be my go too art supply source moving forward.

    Every brush here has more personality than most people on Melrose…read more In a city where every "artist" now thinks Procreate on an iPad counts as a medium, Blick Art Materials is one of the last true temples of real creation. Walk in here and you can smell the ambition, acrylic, and caffeine. It's like stepping into a time capsule where brushes still matter, ink still stains, and creativity doesn't come with a subscription fee. The value here and the prices were super reasonable. I came here with my draftsman, a guy who still draws by hand -- a dying breed in a world that runs on Ctrl+Z. Watching him walk these aisles was like watching a monk in a cathedral. Every shelf, every pen, every tube of paint is curated chaos. And the best part? The staff actually care. They know the difference between gouache and watercolor -- and they don't judge you for mispronouncing it. Friendly service, clean restrooms (a small miracle in Los Angeles), and a selection so deep it could inspire Picasso's ghost to start over. From sketchbooks to sculpting tools, markers to mat cutters, they've got everything you need to make something real -- or at least look like you tried. Blick's been around since 1911, and this Beverly Blvd location has kept L.A.'s art scene supplied through every phase -- from punk flyers to NFT hangovers. It's an institution, and it deserves to stay that way. Blick Art Materials is a love letter to real art in a copy-paste world. The service is friendly, the aisles are inspiring, and the supplies are top-notch. If you make anything with your hands, your heart, or even just a stubborn sense of nostalgia -- support this place. Because when shops like this vanish, so does a little bit of the soul of Los Angeles. Support this place -- or someday the only "art supplies" left will be ring lights. Blick is where real artists shop while influencers pretend to paint.

    Our Creations - partysupplies - Updated May 2026

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