Went recently & used a Restaurant.com coupon.....it was a sad, sad experience.
I will not be returning to PJ's, nor will I be sending ANYONE their way ever, ever again.
When they first started selling the discounted coupons they had no restrictions in place. I bought 1 just to have it on hand for when I wanted to take myself out, go it probably in early December 2011. Well, then they smartened up I guess & put a restriction on any further discounted coupons bought from the Restaurant.com site that said "not to be used towards alcohol" ...blah, blah, something like that.
So the coupon I had bought back in Dec. 2011 DID NOT SAY THAT ON IT! You with me so far on this fantastic voyage?????
Met up with a friend at the bar , he had never been there before. I get there & he proceeds to tell me that he didn't get a very welcoming / happy vibe when he entered the place. His words "I felt I was being looked at like I was 20 again, trying to get served at the cool place", he is 34, he does not look 20.
I sit & the bartender was finishing up talking to the guy next to my friend about golf....I hate golf, it was on the TV & they were talking about it, now I am in golf overload & definitely in desperate need of a drink! I am finally asked what I would like after they compare club sizes etc...and I say I would like a Margarita made with "preferably anything BUT Jose Cuervo"...wanna guess what my drink was made with? Shitty bartender wanted to talk more golf instead of making a decent drink & LISTENING to the customer's wants & needs. What ever, I drank it anyhow as I listened to more golf chatter....wait, I can't even call it chatter, because I remember this bartender being LOUD. The place was not busy, no need to shout buddy! Or swear, which he did plenty of that too. Don't get me wrong, I have a mouth like a sailor...just not in front of customers though dude!!!!
We did order food & was presented with exactly what we ordered, I had Greek calamari & friend had a seafood lasagna. Both were very good.
I am more upset with the service & how this bartender acted...like a spazoid once it came time for the bill. He proceeded to inform us that we could not use the Restaurant.com gift certificate because we had ordered alcohol, I asked where it said that on the gift certificate, he had no answer for me at all. Went to find his manger & took forever to finally tell us that we could use it but then proceeded to treat us like 2nd class citizens for the remainder of our time there.
I cannot even begin to tell you how many times I have been here & had fine service, or how many people I personally send (oppssss, I mean sent, because I will never send another person there again) here through out the summer.
I work VERY close to here & after the way I was treated the last time, I know for certain it will be the last time. They went up on their prices last summer & I tried to over look that. At least if you plan on upping everything by at least a dollar or two, make sure you have PROFESSIONAL staff members to carry out the food & be the face for your business & make DAMN sure that they have EXCELLENT customer service skills! This bartender was none of that....
Let me remind you that in peak summer this establishment being on Boon St. in Narragansett , I know that they will have no trouble at all getting customers. What do you plan to do when the tourist are gone PJ's? I am a local, and you just lost my business. I have told other locals that I know of my last experience at PJ's and they were not surprised. Change your ways PJ's, and change em' quick......
NOTE: The last time that I reviewed this establishment was in 4/2010... obviously they have gone down hill since then.... read more