My experience here last night was horrible!! It was my family and I, 8 people, including 2 kids. We got there at about 6:15 and ordered drinks rather quickly, once we received those we ordered appetizers which consisted of chowder, mozzarella sticks, salad, and a stuffy. We also ordered our meal with the appetizers. Personally I thought the appetizers took long to come out but it was nothing compared to how long our meals took!! We were understanding, it's July 3rd maybe their busy but it reached a point where the kids were starving and acting up and it had been an 1hr since we received our appetizers so we stopped the waitress, who never came over after serving our appetizers to see if we needed drinks of anything. We politely asked how much longer our food would be and she said they were very busy in the back with a big take out order. We said okay that's fine but can you at least get the youngest kids meal out (which was pasta and ONE meatball) she responded again with they are very busy in the back but I'll check. Another 45 minutes goes back and we stop her again and she said it would be about 5 mins. FINALLY the food comes out @ 8:00!!! 2 plates came out then 10 minutes later 2 more plates then 5 minutes later the final plates. WEIRD! Finally we are all fed up so we quickly ate out food and just wanted to get out at this point! It took has another 30 minutes after eating just to get the check!! The place was completely dead by now.
We asked to speak to a manager because we were not satisfied at all and we wanted to see if we could get the kids meals taken off. The manger continued to tell us that in the computer it says we received out food 45 minutes after it was entered into the computer. We told them it was most certainly not 45 mins and that the waitress must have entered the food late! He repeated we got our food 45 mins after it was entered and was defensive about it!! He then said we couldn't get the kids meal off because the boss wouldn't allow it but we could get a 25 dollar gift card. That'd be fine if we lived in the state!! Out of the 8 of us 2 lives in RI 3 were from CT and 3 were from SC! The kids were from SC so how are they suppose to use this gift card?!?!? And Frankly we don't want to come back!! It was my first time there and it was an awful experience. I live in the state but I will definitely never be back! The food wasn't anything special and we were treated like shit! The only genuine person who seemed to be shocked by our wait as well was the trainee! She actually snuck away and brought us some extra bread and butter, NOT OUR WAITRESS! I wish I could have given just her a tip but she probably wouldn't receive it since she is training.
!!!!!LONG STORY SHORT!!!!!!
We were there from 6:15 - 9:00pm; the restaurant wasn't busy at all and our experience was terrible! The staff was defensive and never once came to see if we needed another drink
They wouldn't even bring the spaghetti and meat ball out for the kid after we asked just for that.
Our food was obviously not entered on time, Then the Manager acted as if we were in the wrong
Then they wouldn't even refund us for the meal they gave us a gift card that can't be used since they are from SC
WILL NEVER RECOMMEND OR BE BACK!!! Don't waste your time or money!! 3 hrs we will never get back waiting for food instead of spending family time walking the wall as we planned after dinner. So many other places to go in the Narraganset area, go somewhere else!! read more