** THE FOOD WAS GOOD. THE SERVICE WAS ABYSMAL **…read more
This is a beautiful restaurant and I wish I could base this review on aesthetics alone. My family and I are still reeling from our experience here this week.
The food here is very good. We all agreed. Unfortunately, we also agreed that the "service" was about the worst we can remember having anywhere.
Our server was a male, perhaps mid 40s, light hair, little ponytail, not very tall. We did not get his name. Right from the beginning we noticed something seemed off about him. He was rushing, was clearly agitated, aggressive, and rudely interrupted us when we attempted to ask questions.
Appetizer salads arrived at our table even before we were finished ordering our dinners (we still had menus) and when we asked him to *please* slow down, that we wanted to enjoy the dinner, he raised his voice and got visibly angry. We saw him walk away, throw up his hands and shake his head, all in plain view of us.
His behavior continued throughout our meal and made the entire experience so unpleasant and uncomfortable. When he brought over a bowl of soup, he said, very loud and sarcastically, "There's a spoon there for ya!"
Honestly, he seemed so worked up, I was worried he was going to dump the thing in my lap.
Dude clearly has issues he brought to work with him.
We also noticed this person openly coughing into his hands, rubbing his nose, and then serving food to another table. (We did mention this to another server as that is pretty disgusting.)
We were celebrating a birthday and when we came in we asked the host at the door to please put a candle in whatever dessert we ordered. We provided a bag with a candle. Well, we ordered dessert, but the candle was MIA. Nothing, nada. When we left, they gave us back the bag, but the candle was missing. (!) By this point we weren't even surprised. (And they told us the candle had been in the dessert. It definitely wasn't)
One star is for the food, the other is for the kind woman with the long dark hair who also tended to our table for the first hour or so.
This is clearly a nice restaurant with a good reputation and good food, but sadly, our visit was terrible; a very bad experience and one we wish we could forget.