The pizza I ordered online tonight ($33 worth) was hot, good flavor, delivery guy friendly BUT it was missing the green peppers that I ordered on my half. I called the store who offered to make me a fresh pizza and send it out, however I didn't really want to wait another hour for that. He offered me a $5 credit, I asked if I could just get the correct order next visit? He said NO then put me on hold. He came back on the line and said they didn't have any green peppers in the restaurant! One would think when they were making my pizza they would have realized this and called me to see if I maybe wanted something else!?!? Guess I'll have to find me a new pizza restaurant to order from!!!! read more

Pizza Hut - Pizza minus the gr. peppers - Pizza Near Me - Surprise, Arizona

I'm with Gabe A. who commented a few minutes ago. We literally just had the same experience w/ our delivery & also speaking to "Nick". The manager who didn't seem to care at all. (Mind you, there's no way I want a pizza replaced & sent, I know what people do.) I simply wanted the manager to know that what we had ordered & paid for, was not what was delivered. He said (big sigh) "yeah, you're like the 3rd or 4th person to call in about this. Do you have the ticket # because my driver isn't back yet, so I have no idea which order you are. I'll try to figure out what's going on. Do you want a new pizza or I can give you store credit..." We have quite a few places to choose from here in surprise, for pizza. For a quick, easy weekend pizza fix, cmon! Will NEVER ever order from there again. read more

Pizza Hut - a hand holding a slice of pizza - Pizza Near Me - Surprise, Arizona

The manager who worked tonight 8/28/2021 around 7:15pm was absolutely rude and disrespectful. We walked in to order and 2 employees just standing at the counter. They said we will be with you in a moment and walked off, never returned and was just chitchatting in the back. 12 minutes later, this manager who refused to give us her name was rude and very condescending. She refused to give us her name, her bosses name and store number. I would not recommend this place until they figure out how to treat customers. I will be calling corporate on this location. read more

Ordered online. Utilized the $10-for-any-pizza deal. Ordered a hand-tossed, supreme minus the onions but add some black olives. Went with the "unflavored" crust (which is pizza dough...which has flavor already). Picked up the pizza at *13706 W Bell Road* in about 15-18 minutes. Online order said 20 minutes. Bonus! Pizza delivery dudes walking in/out were friendly. Order was ready behind the counter. After a friendly chat, the $$$-to-pizza exchange was complete, and I was out the door. I haven't had Pizza Hut in probably 4 years. It's true that Pizza Hut isn't what it used to be, but you know what? A lot of things are not. That's reality. Pizza Hut's still around, though I miss the restaurants that I remember fondly from my childhood. That, and they used to serve beer. And salad bars. And pizza buffets. And Book-It. There are only a handful of dine-in Pizza Huts in the Phoenix Metro region. My advice is to go there and eat. Dine in. Maybe if they still sell beer, then order yourself one and relax. But I digress... But I chose this Pizza Hut tonight to help keep them in business and also to give them a chance despite the low rating(s). They did alright. My pizza was hot, tasty, and non-greasy. The toppings were loaded on there too. What's to complain about? The pizza was $10.95 out the door. I can't complain much about something that tastes good, fills me up, brings back memories, and makes me happy for only $10.95. Most people who complain got delivery. Delivery is going to take a long time. It always does. Delivery drivers are also going to get lost. They sometimes do. Delivery drivers are going to go up and down your street 3 times before they finally see the correct yet non-lit address sign. This happens all the time! People that complain about Pizza Hut are just lazy. If you want your food as fast as you can get it, then go pick it up! Pizza in 18 minutes...or pizza in 90 minutes? Thanks, and I'll be back... read more

Pizza Hut - Lotsa toppings! - Pizza Near Me - Surprise, Arizona

I had an issue with a previous order in Dec 22. When I called, the manager took full responsibility and provided a credit to be used later. I called today (Feb 23) to place an order and she provided EXCELLENT customer service, great food and very quick delivery. A really great experience. Thank you Linda, you've definitely earned my business! read more

Absolutely disgusting. I had to make a whole dinner for my son cuz he wouldn't touch anything and I could barely manage to eat it myself but I didn't want it to go to waste even though I threw most of it away. The pizza was cold and hard and tasted stale like. The French fries were HARD coated in so much breading that when you took a bite it would make a loud sound like you were chewing rocks. The mozzarella sticks were on the complete opposite being extremely soggy and the cheese still tasted frozen like it hadn't been cooked through. This was the worst pizza experience I ever had. I spent $40 for absolute garbage. My advice spend a little more and go to Rays pizza. I'm so pissed. read more

My family and I really enjoy Pizza Hut but today's experience was a complete let down. Ordered my pizza online requested two pepperoni pizzas that were hand tossed and with garlic buttery blend. We also got 16 bone out wings that came as apart of the deal. Got all the way home to find my pizza crust was so thin and bland it was ridiculous. I had no garlic buttery blend on my crust. The pizza did not taste anywhere near to the Pizza Hut we love so much. Thankfully I had crushed red peppers, Parmesan cheese and paper plates at home because I wasn't offered any at the store. Not to mention I was not offered or given any ranch to go with my wings. The girl who gave me my food seemed like I was inconveniencing her. Based on today's experience I would not recommend this location. read more

Pizza Hut - Pizza Near Me - Surprise, Arizona

third time in 6 months order was incorrect. one-line shows correct entry - whats delivered is different - this time a medium cheese instead of a large supreme.. but its not their fault they say it is the corporate web site... wouldnt even give it 1 star but had to to post. donr read more

I ordered a delivery from this location on a Wednesday evening, approximately 6:30. The order came over half an hour later than estimated, so Pizza Hut sent me a coupon code for a free 1-topping medium. When I tried to redeem this coupon to order online, it was deemed invalid for either delivery or carry out, so I simply drove to place the order at the location itself. I placed my order at 5:59pm on a Monday. They told me 15 minutes. At 6:14 I returned, my pizza wasn't ready. At 6:25, they gave us the pizza, but it was done incorrectly. So we spent 25 minutes waiting for a new one, all while listening to the phones ringing. The employees were nice enough, and they were SUPER accommodating and polite and apologetic, but just couldn't seem to get it together. read more

Ordered pizza and garlic knots tonight from them online. Pizza arrived in a timely manner and the driver was pleasant. We started to eat and the pizza wasn't very warm, the cheese in the middle hadn't even completely melted down. My wife suggested we call and complain, so I called in. The person who answered the phone (Nick), said he was the manager and proceeded to argue with me that he personally recalled my order and did the quality check on it him self. Then proceeded to tell me I was full of it, but he would send another pizza. I told him I wasn't interested in having it replaced at this point and he told me that's what he will do and hung up. I will be contacting the store owner Monday. read more

Yelp.... Once again. Yelp. Yes you help don't give the correct information. It is tiresome to try and do somethi.g and Yelp isn't updated. This place is closed read more

There is a reason this store has a 1 Star. The pizza I ordered for delivery was made wrong. I contacted the store and they offered to bring me out a new one or give me a credit for a free pizza delivered within 30 days, so I took the credit so I didn't have to wait another 30-40 min for food. I called to redeem the credit. 35 min later no pizza arrived so I contacted the store. They said I need to pick it up or they would charge me for delivery. When I spoke with the manager Auro, she could not comprehend that this was their mistake, not mine. I already paid for delivery on a pizza that wasn't made right. Why would the customer have to pay an additional charge for their mistake? I asked for the area managers contact info and she would not provide it. So, instead of her handling the issue correctly they have lost a customer. Trying explaining that to corporate. read more

Worst service I have ever had at any food location (not just pizza huts). Only two members of the four person crew were actually doing anything. The other two just sat, laughed, and played on the computer in the office area while the other two helped customers and cooked food. Sadly, I believe the two at the computer were "managers" or "shift/team leads". What a horrible message to send to guests and staff... that you don't need to help guests or other "team" members, etc. read more

Wow...the Pizza Hut in Surprise at 13706 W. Bell Rd. in Surprise, AZ, (store #27003) is probably the most unprofessional Pizza Hut I've ever encountered. Here's what happened. Tonight, my family and friends placed a sizable order via the internet. I called when our order was 15 minutes late and was told the driver was enroute with our order, that they had been "waiting for drivers to return". I called when it was still another 10 minutes late, and "Nathan" the "manager" told me that the order was just going out. I told Nathan that I'd already been told that 10 minutes previously, and he said, "This time he is getting your order out." I asked his name, and he refused to give me his last name. I told him I was going to contact corporate, and he said, "This isn't a corporate store, so YOU HAVE FUN WITH THAT!" and he hung up on me. When I called back to ask to speak to the owner, I was put on hold for over 20 minutes. While being on hold, the pizza delivery driver named Shareef arrived and said, "I brought you a free 2-liter of soda to make up for the problems." We REFUSED THE ENTIRE ORDER. I then called the store using my back line and the phone was answered immediately. So that tells me they put me on hold as some sort of joke, refusing to either transfer me to the owner or take a message. I assumed the owner would not be in at this hour, but that I could have left a message for them. At this time the charge is still pending on my credit card, even though we refused the order (which was over an hour past it's delivery time). My credit card company will be doing a charge back on it should this Pizza Hut location try to rip me off. Given their unprofessional behavior, I wouldn't put it past them. The "manager" is named Nathan, the owner is named Rachel, although they refused to give me a last name or employee number. I called the store back to get the store number, and they hung up on me again. Two other people that had put me on indefinite hold were Paulina (when I called back to try again to leave a message for the owner) and Shawn (when I called to discuss having my credit card charges removed.) SO unprofessional. I've had to let the Fraud Prevention Department at my credit card company know that any fraudulent activity that happens from this point forward could easily be a result of these unprofessional workers. It's concerning when what seems to be a reputable corporation turns out to be a bunch of morons. Update: Now that midnight has passed, I see they refused to refund the credit card charges, although no merchandise was received. Buyers beware. Save yourself the hassle and order from a reputable company. read more

over thanksgiving break, I received food poisoning from this location. I was told I would have to wait to talk to Ashley and to hear back from the RGM (following monday)????? still have received no call. with an outbreak or food poisoning this place takes no pride in cleanliness or food service. whoever the manager is, you should be fired including your management "staff". it appears you have no knowledge of the safety concerns of your guest. read more

We always enjoyed a Pizza Hut over the years. We prefer sit down restaurants and Pizza Hut used to have this type of restaurant. So we generally go to Barro's. We decided to try Pizza Hut take out even though it has unfavorable reviews in this area. Now we understand why. The pizza just seemed to be no where close to as good as our experience in the past at sit down locations. The cheese was was not the quality we are used to getting elsewhere. We find Barro,'s is a much better choice if you are looking for quality. We are sure this location is not the problem. Just not our cup of tea. read more

Don't buy here I ordered wings and beer and I got some kind of breaded stuff probably rat meat..I'm sending it back...not good..the manager refused to to correct order... read more

Thanks to gilbert for awesome customer service! My pizza and wings were delicious! I will be back soon

I ordered delivery from this Pizza Hut location at about 11 knowing they don't close until midnight, the pizza didn't arrive until 1am. When I opened up the box the pizza was cold & detached from the crust, it literally looked like somebody stepped on my pizza. So I called to get something worked out; I was promised a pizza & when I called to get the pizza back some guy named Gilbert said he couldn't do it. I'm extremely upset with the service because I usually like Pizza Hut. I'll probably be switching over to Domino's. read more

Order a pizza two hours ago and still no pizza. Ended up cancelling my order. Called about an hour in a half in to ask where my order was and they said 10 more minutes, that it was on it's way and 30 minutes later still no pizza. Pizza hut is the worst!!! They always have problems. This even happened in Los Angeles where the delivery driver couldn't find our apartment and they didn't call us saying they couldn't find it. Like two hours later then I called and they were like "ohhhhh we couldn't find you" like what the hell. I'm only ordering from Domino's from now on read more

If i could give them 0 stars i would. My family ordered a beef pizza from them and the beef was bad and smelled like fish. We called them to tell them and asked if we wanted another beef pizza. After what we got we said no just extra cheese the manager told us they could not give us one with extra cheese due to that one costing more money. Seriously you just sent us a rotten pizza. Then they said they would be to our house to replace it in 15 min after 25 we called and still, no managers bothered to get on the phone with us but told us they were just putting it in the truck. Horrible management if you ask me. read more

I ordered pizza from here and after about an hour and half I call to see where it is....they say call back in 10-15 minutes we have a 50 minute guarantee..okay, sure I guess. So I wait 20 more minutes only for them to tell me they cancelled the order because my phone number was wrong?! WHY COULD YOU NOT TELL ME THIS WHEN I CALLED THE FIRST TIME!!! Then they offer not solutions! I'm so livid! This place is run by incompetent children! read more

Just your basic pizza delivery. The pasta is good. It's a solid place but occasionally they have mishaps with delivery. But overall, a solid pizza place. read more

Pizza Hut has gone down hill fast. Consecutive poor quality pizzas. I don't know if they are cutting costs or what the problem may be, but there is little to no cheese or sauce on the pizza. The crust is paper thin and the quality does not reflect the price I pay for this pizza. RIP Pizza Hut. read more

I wish zero was an option here. I normally don't write reviews but I've had it with this location. Ordered online at 4:17 pm and got a confirmation my order would be here by 5:02 pm, my order arrived at 5:46 pm and my toddler and I are starving. Food was cold and chewy and I had ordered crispy thin crust. Bread sticks are stale and they neglected my extra sauce for my wings which were equally just as bad. Save your money and get a frozen pizza because you'd get better quality than that. I won't even bother calling the location as I've had problems with their service in the past but after this I will never use them again. Seriously go somewhere else! read more

2.9/5 stars - Probably the best of the national "chain" pizza places assuming you order thin crust or the stuffed crust pizza. Pan pizza is a 1/2 cooked pile of dough... read more

One star due to poor delivery service. The food was over an hour late - this was for a business lunch which caused a severe inconvenience to the entire staff taking breaks. On top of that, the delivery person forgot all the normal toppings, peppers, parm cheese, no plates..nothing. Not impressed. read more

if I ordered pizza I want pizza .......if u said 6:45 and meant 7:30 then your right on .....racheal.......brush up on your customer service skills and delivery driver with sweat pouring off of you no thx read more

Order pizza tonight. Pizza and wings both cold. Ugh I guess this is what I get for ordering at 10pm