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    Pizza Hut

    2.8 (28 reviews)
    Closed 10:00 am - 11:00 pm

    Order Pizza Hut Takeout or Delivery

    Pizza Hut Photos

    PIZZA HUT ATMOSPHERE

    What's the vibe?
    Moderate noise
    Good for groups
    Good for kids

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    a slice of pizza on a plate with a fork

    To start, I order a dinner box from here. Never had issues before and loved this location. I got my order delivered and upon ope ing my food notice the order was incorrect. Ok, no big deal, decided to eat it anyways. Got in two pieces of pizza and then discover a thick long black hair under my cheese!! I called the store and asked for a manager. The guy I spoke to said he was a manager and I informed him what happened and that I would like a refund. He then asked for order number and phone number. He said he couldn't find my order. I said well this is the order number I was given and even gave all the other info for the order. He then said he would find someone that could help me so he obviously wasn't the manager like he stated. Be put the phone down for about 2 minutes then hung up. I tried calling back and they won't answer my calls at all now. $30 down the drain. I want to vomit

    Pizza Hut of Rochester -- 303 North Main Street, Rochester        Interior

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    2 months ago

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    9 months ago

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    1 year ago

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    2 years ago

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    2 years ago

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    3 years ago

    Just don't like their food. My grandson loves their pizza. It's just my personal taste.

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    6 years ago

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    3 years ago

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    4 years ago

    Business owner information

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    Pizza H.

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    6 years ago

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    4 years ago

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    Pizza H.

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    7 years ago

    Ordered two pizzas and total was 40.00, got there and it was buy one get one and the total as $20! WOW...nice surprise! Delicious food.

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    6 years ago

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    8 years ago

    Helpful 1
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    11 years ago

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    6 years ago

    This place is Awesome!! Food is Great,Fast service, and so,so yummy!! Love the wings,and specials

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    10 years ago

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    8 years ago

    Helpful 3
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    5 years ago

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    8 years ago

    Sat to eat in and have picked up. Deals and online onset and prices difference from only order to pick up to sit down are all so different.

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    10 years ago

    Helpful 3
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    14 years ago

    Helpful 5
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    11 years ago

    I've never eaten in. I've always picked up my order. I've always had great service this way. I don't have anything bad to say.

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    11 years ago

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    11 years ago

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    11 years ago

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    13 years ago

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    10 years ago

    Went there for buffet today and got some great pizza. I got 3 salads... amazing salad.

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    McDonald's - They actually served this, be better

    McDonald's

    1.6(29 reviews)
    0.2 mi
    $

    Words are inadequate to describe the horrific customer service that seems to be the norm for this…read morelocation. After placing an order in the drive up lane and driving up to the first window as directed by the female employee to pay for my grandson's dinner she ran down a list of names connected to orders. I did not use the app so I did not have a name or number connected to my order. She became extremely frustrated with me when she asked me to repeat my order and it was not on her screen. This was not my fault as my order did appear at the screen where you speak your order. I asked if she would just put my order in when she told me she did not like my attitude. From there things went from bad to a 911 call because of the attitude she stated I had. The attitude I did not have but was certainly given to me by the first employee and the second employee and finally the manager because they did not have my order...the order I placed in the drive up lane. If I had an attitude I would own it, admit it and apologize for it . I simply was asking for the order I placed they claimed they did not have. So...I ask...why would one cut in a drive up lane and get to the window to pay the almost $20 for an order of chicken nuggets, medium fry and vanilla shake that I didn't place? Why would you not just enter the order? Why would you and your manager continue to have me repeat the order at least 4 more times and then tell me if I didn't pull up, park and wait for the order they would call the police? Then I refused and pulled off only to have an officer show up at my home asking about the incident that had just occurred. The officer listened and explained that he would not see me again unless the location wanted a no trespass order for me. That this incident certainly was not worth a 911 call and next time I should go to Wendy's because the food was better there anyway. I cannot even begin to explain the humiliation, embarrassment and confusion this caused me and my grandson. The manager and his behavior escalated this encounter to a level it did not need to be. His lack of customer service skills, inability to remain composed under pressure of a busy drive up rush and lack of understanding that perhaps the person taking the order made a mistake she would not own that became my fault is beyond unreasonable. The manager and his underlings need some serious training in how to manage their own behaviors when they are experiencing a rush they may not have been prepared for and not blame the customer. By the end of the encounter I certainly was escalated and own the fact I could have handled my frustration differently as well but having to repeat the order at least 4 more times to at least 3 different people only to be told it didn't exist is way beyond anyone's ability to not get frustrated. Thank you for reading.

    Slowest most unorganized McDonald's we have ever been to. The shake machine was down, disappointing…read moreand we ordered for dining room and was told food would be delivered. We couldn't get our own drinks, so we waited 15 minutes before we went up and it was just being put together. We couldn't believe how thin burgers have gotten. Your food never looks like the picture Granted it was very busy in there but I feel the order yourself kiosk screws up the order sequence and counter service gets forgotten. The couple in front of us actually left because no one took their order. One positive thing, the bathrooms were clean.

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    Pizza Hut - pizza - Updated May 2026

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