Went on the 10th right before closing. Absolutely filthy. We walked in and were greeted with the exercise of shallow wading through the layer of customer discarded receipts all over the floor that a worker hadn't bothered to sweep up. The service was just as bad. The cashier finally reached the counter after a good wait. He asked your order then proceeded to sing loud and high pitched some random song that none of our eardrums required nor desired. We were treated to this after each order request - no "I'll get that for you" or other acknowledgment just start singing to himself and walk-off leaving folks to assume he was preparing or getting their order. We got the pizza home and, one slice in - just as one was about to take a bite - discovered hair baked in the pizza on the next slice. We all just backed up and threw it away. Never again. read more

Pizza Hut - hair half sticking up / half baked in the pizza. - Pizza Near Me - Mitchellville, Maryland

See all

Wishing I could give this 0 stars. From what I saw and experienced I don't understand how someone could have this store the way it was. First of all it's dirty, hot and they have a mess from what you can see in the back. Second of all they don't have the orders ready. It took about 45 minutes total for it to be ready. 45 minutes is excessive for pizza that's made from frozen pizza dough... yup. You read that right, frozen pizza dough opened from the package. It's no wonder the other Yelp review mentioned it tasted like Old Pizza. Most sad thing of all is how the manager treated not only his employee trying to blame her for "lack of communication" but having an inappropriate argument with an uber driver who apparently waited for it to be ready and they didn't have it. Getting to the point of blaming the uber driver for accepting the order and working for uber in the first place. The professionalism is terrible and no one should treat others in this manner. Truly appalling. This store needs to be closed... read more

For the New Crafted Flats Pizzas!! . I saw the commercial and had To try it and bring along some folks!.. THE STEAL DEAL!! $5 before 5:00pm The Flavors!!: The Peperoni Duo (cupped/flat pepperonis)...The 3 Cheese...The Chicken Bacon Ranch (bacon bits/ Fried Perdue nuggets drizzled with ranch (ours had none )... The Ultimate ( 5 toppings included)... ALL CAN BE CUSTOMIZED/ADDED ON TOPPINGS!.. the Ultimate is the ONLY one where you get free 5 toppings the others you can custom the 2-3 free toppings...The Sauces you can choose to replace the Basic sauce are!!; Spicy Marinara, Sweet Marinara, Creamy Garlic Parmesan, Buffalo , Barbeque, Classic Sauce! , No sauce!... the pizzas were large for 5$ After 5pm it doesn't even list on the website so I'm assuming it's true to it 5$ til 5pm because it goes back to their regular deals!. The crusts dry/overcooked pizza two but the ingredients were good try it for yourself! ... service was regular pick up and leave.. ambiance as it is daily .... read more

See all

My husband placed an online order for delivery. The estimated time was 30 minutes. After 30 minutes of no updates and trying to refresh the tracker it still said in preparation with the same delivery time, which had clearly passed at that point. We tried calling multiple times and got a call center to then be directed to the store which never answered the phone. My husband went to the store and our order had just been sitting while all the workers were all sitting scrolling on their phones. Absolutely ridiculous customer service for a place that was once good read more

Absolutely disgusting!! Got my order and it tasted like old pizza! It wasn't fresh at all! I used to love Pizza Hut but this is just not it. I notified the store and asked to speak with the manager, guy said he was the manager but when I asked about what we could do to resolve the issue he was ironically not the manager no more. How convenient! So I said didn't you just tell me you are the manager?! It wasn't adding up at all ! So no worries love I'll contact corporate. I really dislike being that person but hey, I'll be it today. I should've read the reviews before ordering. Just save your time and money go else where. read more

July 2020 in the midst of Covid-19 pandemic we opted for pizza. And Pizza Hut was the place we selected. I love PIZZA HUT pizza, however this was one of the worst experiences EVER!!! 1. I called to ask about specials, the rude guy on the phone abruptly told me to check online... 2. Once my order was placed, I opted for contact less delivery, when I called the STORE, 3XS to let them.lnowni was outside, NO one answered. I had to go in despite selecting the contactless curbside delivery 3. Entered the store NO ONE was at the register to greet me or provide me with my order 4. When someone came to the front counter, I questioned the guy, I would call him gentleman, but he wasn't gentle, about my calling & the contactless delivery option, he said he "was in the back" Worst experience EVER!!! read more

See all

Called in my order and had to explain to the young man (everyone working here was a teenager) on the phone literally 4x that I had a coupon that was mailed to me. He didn't seem to understand and needed to have a manager help. I don't understand why corporate is mailing out coupons to local customers but not informing the stores about it. I told him that the coupon offer is for (2) large one-topping pizzas and 5 breadsticks, and he tried to end the call before even asking what the toppings were. Then when I clarified it I wanted one as pepperoni, and one as sausage, he asked, "Italian sausage?" Do you all offer another type of sausage and I'm just not aware of it? When I walked in to pick up my food the young lady had an attitude but couldn't bother speaking with any volume and got annoyed when I kept asking her to repeat herself, and again when I reminded her at the end they forgot my breadsticks. Indicated multiple times I wanted regular crust, only to get home and discover I've been given thin crust pizza. Cold Breadsticks, cold marinara. Just a completely trash experience, the only thing they got right was the toppings and even those weren't even spread evenly on the pizza. All the sausage in the middle, huge gap around the edge of the pizza where there's no toppings. If you have access to recordings of the calls, please check the log for 4:32 p.m. EST, A call that was 3 minutes and 46 seconds in length. See just how ineffective your employees are, how poorly trained, and how little they know about the job they're supposed to be doing. They literally couldn't even cut the pizza into equal slices. Had i checked the yelp of this place previously I would've known what to expect -- that's on me for expecting Pizza Hut to pay a wage high enough to make employees give a shit about their job. Pay a decent wage and you'll be able to attract employees besides high schoolers who are more concerned with playing grab-ass with eachother than actually making pizza. read more

Pizza Hut - cant even cut the pizza properly, let alone spread toppings out. this place sucks. - Pizza Near Me - Mitchellville, Maryland

The person who helped me was not professional or nice, he was literally screaming at me not talking. Extremly unfriendly and aggressive I waited inside the store for long time and he didn't even give me my pizza. He was talking French or what ever language it was. My pizza was really dry and cold when I finally got it. I won't come back read more

**UPDATE** Pizza was just delivered and guess what? It's not even hot. So yeah, I'll be filing a complaint and request that my card be refunded. Also, I'm NOT putting any blame on Door Dash and the door dash deliverer. *Original Review* First and LAST time ordering from here. Got notification that my pizza was ready for delivery at 1:30 and on it's way. Received another text saying that it was coming via door dash and now won't be delivered until 2:30. Umm, I want the delivery fee refunded and depending on the quality of the pizza, when it finally arrives, I may want a refund on that too. read more

Pizza Hut - a text message from a customer - Pizza Near Me - Mitchellville, Maryland

See all

Wonderful service and food is amazing I just love the Chicken Alfredo Pasta I love it and highly recommended Pizza Hut to anyone

I'm a fan of pizza hut, but this location through my online order together barely cooked and the staff were ghetto and less than professional. In no way were they directly disrespectful to me in any way but how they acted and talked among themselves while I picked up my order. When I got to my hotel I was lucky to have an oven so I could finish cooking the pizza. Presentation of the meal was not bad but service and not being completely done left this location alot to desire. Maybe it was just a bad night? read more

Pizza Hut - Stuffed crust pepperoni bacon pizza - Pizza Near Me - Mitchellville, Maryland

Worst customer service ever. Order took over two hours to be delivered. Expected delivery was 25-35 minutes. Wrong. Called multiple times and they just have excuses. Offered a free coke. Thanks but no thanks. Frozen pizza is better, less hassle. Stay away from this location read more

Pizza Hut - the delivery page for pizza hut - Pizza Near Me - Mitchellville, Maryland

Yelp I ordered through the app and it said 15 minutes So I just came in 20 minutes just to give them five minutes of wiggle room. When I went up to pick up my order he said they were taking it out the oven and to give them a minute (it was Mozzarella sticks by the way). There was one girl already waiting and One girl walked in after me and placed an order. After 10 minutes my order still was not there a gentleman walked in and he was there to pick up and his order wasn't ready. So then eventually he got his order and then the girl who was there when I arrive got her order AND THEN The girl who came in after me and placed her order got her ordered. I was thinking "How in the world did she get her order before mine?" Then add another 10 minutes to my wait time and then I guess the guy at the front realize I've been sitting there for a really long time. Did he ask again what did I order and I told him. He came out swinging with the box and wish me a good day. When I got to my car the sticks were lukewarm at best. There is no way on God's green earth those things just came out the oven (Come on man! I like to sneak one before I get home). So either A) hHe forgot I was there B) He forgot to put the order in and put it in late and then still forgot about it or C) He just didn't care. See I love Pizza Hut but this particular location is always just really, really slow. This isn't the first time I put it in order either through the app or on the website or called it in and they gave me a time and it wasn't even anywhere near done. I think I'll just avoid this location permanently. There's another Pizza Hut around but it's a bit further but if I ever get a craving for it it won't be at this location ever again. read more

I called over the phone to place a delivery order. Fermi answered the phone with dryness and proceeded to take my order in the same way. After giving her my card number 2x she insisted that my card was not going through. On the third attempt, she finally asked for the 3-digit numbers on the back of the card and the zipcode. Why was that not asked on the first and second attempt when I was told that my card was pronounced declined? When she asked for this information, she said okay and proceeded to tell me the order would be ready in an hour. No apologies for any mistake but basically it is what it is. I find the manner unprofessional when I am spending my hard-earned money in this difficult economic crisis of COVID-19. Some people are without jobs and your employee failed to take hers seriously. The pizza was great but the service was awful. - Not declined, but disappointed. read more

Someone ordered food at this Pizza Hut location using my rewards points. I did not order it, nor do I live in the state. I called them to have the order cancelled, and have been on hold for 11 minutes so far after saying I'd like a fraudulent order cancelled. Less than fantastic service... read more

Earlier this week I received an email from Pizza Hut advertising heart shaped pizzas for Valentines day. I thought that would be cute to have today so I made a mental note to order one for today. Around 10 AM today, Valentines Day, I placed an online order with Pizza Hut to be delivered around 4 PM. On their website, under Deals, they advertise two options: The Bundle; which is a heart-shaped pizza with a choice of either a large chocolate chip cookie or a brownie; the second choice is the heart-shaped pizza only. I opted for the bundle. I just received a call from Pizza Hut advising me that they're not making heart shaped pizzas today. WTH I gave 2 stars because they called me. read more

Pizza was cold. Breadsticks were cold and weren't cut. They forgot my wings. I called to get my wings and they hung up on me and it took me 4 tries to get someone to answer the phone. This was terrible. Never again read more

Ordered on line, order was ready on time and staff was very kind and helpful. I did notice that the phone was hard to get to for them bc there was only 3 of them there. Cooking and taking orders. Yet they were very friendly and positive on customer service. Not sure why the bad reviews... maybe staff changes? Glad I got the good deal. Attention to detail is needed on the organization and clean aspects of the take out area, but very minimal details. read more

I ordered online arrived when my order was supposed to be ready. After waiting 5 minutes called the location for my food and was told to wait 5 minutes. A manager who came in and out after 5 minutes asked me and said 5 minutes after me waiting 10 minutes now. Food came and as I left the wings fell out of the container after going over a speed bump. Got home and cleaned my truck out since the pasta I ordered was overcooked and cold. You get more food and better quality from domino's and papa John. Don't go here. read more

This is the closest pizza hut to my house. As a child, pizza hut was my favorite pizza location, but now there are so many local chain options that are better in my opinion. So usually, I only order from pizza hut when have a coupon or there's a huge sale going on. I would say that they give decent service, but you have to make sure that you have everything that you ordered before you leave because they definitely don't. Food: average. I feel like pizza hut quality went down overall, or maybe my taste for pizza went up? Either way it's decent and does the job. Service: Every time I order from here, I usually have to tell them that they forgot to give me something that I ordered. Once I make note of that to them, they don't hesitate to fix it. It's just annoying. read more

This location is a hit or miss. They seem to barely have Marinara sauce in their it's almost like eating cheese bread. Curbside or pickup is much faster than delivery. Their chicken Alfredo is pretty good though. I feel like they need to put more effort into preparing the pizzas read more

*sigh* Good luck getting the people who work here to answer the phone! As a result, we usually choose to place our orders online. Usually there is never a problem, but today this location lost me as a customer. I placed an order online at noon. About twenty minutes later I missed a call from them. I immediately called the number back, and of course no one picks up the phone. I spent the next 20 minutes of my time trying to get someone on the line and of course....this was a fail! Almost an hour later I manage to get someone on the line who instructs me that my order was canceled because they called me to verify the order and I did not answer. I explained that I immediately called back after missing the call and no one answered. Her response was hanging up on me. I now find myself on Yelp typing my review in hopes that it will be read by management or someone who can make a difference. I am so furious and I will NEVER spend another penny of my money here! read more

Let me just start by saying the customer service is horrible. I was asked over the phone if I wanted to dine in. Then the young lady hung up the phone. After finally placing the order. I arrive to get my order and the manager is smoking a cigarette directly in front of the entrance. Walked into the restaurant and every single worker looked under the influence. Blood shot, red low eyes and delayed movements. The entire register area just looked unorganized. Next time I'm documenting my entire experience. Probably won't be at that Pizza Hut though. read more

Horrible service! Waiting 1 1/2 hours for pizza delivery and the representative indicated the driver called, there was no call. I will never order again from this location. The worst customer service I've ever experienced. I asked for a solution and they didn't provide it. If there was a zero rating, that's what they deserve. read more

the hours say they are open from 11am -11pm. I walk in and the dude tells me "we aren't open yet". How? It's PAST 11. He doesn't even take my order and then locks the door. Trash! read more

I love me some Pizza Hut but this is one of worst that I've ever patronized. The first time I did business I ordered online for delivery. Took almost an hour and a half for me to get my pizza. I understood because sometimes it happens. The problem was that my pizza was completely wrong. I called and they decided to reissue my order. One by one I went through my toppings only to have my order to be completely wrong yet again. Not to mention it took 45 minutes to get the incorrectly made pizza. Here's the part that made me furious: Both times neither driver had cheese or pepper! Now let's get to this recent encounter. A month later I decided yet again I want Pizza Hut so I decided to give it another go but decided to do carry-out thinking they would care more. That and the fact I could get cheese and pepper. But I was wrong. Ordered my pizza online as always (a.k.a coupon codes) and was told I can pick it up in 15 minutes. Cool. I make the 10 minute drive and pick up my pizza. To my disbelief, the young man opens the box to show my pizza made incorrectly yet again. I check my receipt to make sure I ordered properly (I did) and ask him about it. He just has this lost look on his face like there is nothing he can do. If I wasn't hungry and had already paid I would've left it there. But in the end I just bit the bullet, took my pizza, and left. I'm cool on every ordering from there again. read more

Service is so slow and the store is dirty......I wouldn't allow my dog to eat off the floor. If you tell a customer the pizza will be ready in ten minutes, how do you add on 20? Lol smdh read more

Order from here all the time, but tonight is my last..... What you won't do Mr.Micheal night manager , is tell me that I'm lying about a broken fake fingernail with coral nail polish being in my pizza box when I got ready to dig in. I called you trying to resolve the issue maybe you could have at least apologized, but I had to drive back, because you insist that no fingernail was found in my pizza that I picked up from your store, and no I'm not bringing back the whole pizza order.....got my money back......please beware SOME workers obviously don't wear gloves there. read more

Wondering why the girl I spoke to on the phone was acting confused when I asked her about what their new pizza was called. Er...don't you work there miss?? You don't know what your new, square pizza is called?? Don't talk to me like I'm the stupid one lol. But it was all good. I got my pizza, I ate it...it was good. Of course. I love pizza. Just...customer service could use a tiny bit of work. read more

I've ordered from this Pizza Hut before but always Carry out. Today, I tried their delivery and that was a huge mistake. I placed my order online at 5:27. When 8:00 rolled around and my food still hadn't arrived, I tried calling but no one picked up. At 8:37 I FINALLY got my food. And it wasn't even hot. What kind of way is this to run a business? I'm definitely not doing delivery with them again. I'm not really even sure if I want to order from them again, at all. Upside, the delivery guy was really nice. read more

We had a mix up with our order and had to go into the store to correct it and the manager on duty (Can't remember her name. Starts with a K) fixed and remade our order promptly. Thank you for the excellent service read more

For the past 17 tears I have been frequent at this location. Most of the time I have no complaints. When I order online my pizza is normally ready at the stated time. I can only remember two times that something was left off of my pizza but other than that they're great. The staff is usually friendly and attentive. And the food is good. read more

My sister ordered from here tonight and paid online and they never called nor answered. We waited 2 hours and then they closed and never received the pizzas at all. Very disappointing and poor customer service! We ordered dominos and they delivered in 30 mins! Thanks Dominos. read more

I don't know why I thought last nights experience Would have been any different from any other time. This has got to be one of the worst Pizza Huts around. They never hire anybody that can answer the phone and speak clear concise understandable English. I really can't stand that. In light of the COVID-19 situation, it would've been more ideal to have customers calling their orders and once they called in their order have them text the restaurant that they have arrived. Once the pizza was ready they could call the customer and have them come out of their car and into the restaurant to pick up. Last night there was absolutely No physical distance thing inside the pick up area. At times there were up to 8 to 10 people standing inside. And if you stood outside you risked the chance of them not seeing you or you not hearing them call your name. It was ridiculous and it could be handled better. Restaurants are doing it better all over the place. But this place is so lazy and so money- focused that they don't care about anything else but the dollar. I usually go to the one in Bowie but that one was closed but this will be THE last time I go to in this Pizza Hut. No matter the situation, it is NEVER ever a smooth, efficient, friendly experience. Had my husband not paid already, I would have made him leave and go somewhere else. I pray he didn't catch anything!!! And we as customers STOOD there risking ourselves!!!!!!! Ugggh! read more

I ordered online tonight at 748pm it is now 914pm... guess what?? The delivery driver is just knocking on my door! My pizza is cold. This is not the first time that it had taken forever to get your order. Something needs to be done about this. I understand the weekend is busy but could staff be more empathetic when you call to inquire about your order AND can our food be hot??? Very disappointed.. read more

Terrible pizza hut. From the cashier guy to the cook. They managed to get an online order wrong....don't understand how that happened. It's written down for you via computer idiots!!! And not just one pizza but two totally wrong pizzas, smh. Just quit and close, smh. read more

Zero stars ....This place is horrible . Horrible customer service . Horrible delivery times .The girl who answered the phone was so rude and my pizza never showed up today. I am fed up and upset. read more

Worst service ever. I ordered my food around 6:45 and its 8.41. I'm just now getting my food. I call the place to ask where my pizza is and immediately gets hung up on. I call back and the lady acts like everything is normal and that I'm the crazy one. To top it off the driver gets here and doesn't apologize or anything. Just tells me to sign the receipt and moves on. Won't be ordering hee anymore! read more

Recently called to order takeout and the person who answered the phone was highly unprofessional. Made a complaint but manager just brushed me off. I suggest no one order from this location ever. read more

I go to this pizza hut every week , and ask for a cup of buffalo sauce (with my pizza) on the side because they do not add it whenever I put it in my order online. For some reason today they told me it was an extra charge for a small cup of hot sauce AFTER I ORDERED IT ONLINE FOR FREE. very bad experience today and i will not be coming back . read more