At the end of a long Sunday in Fredericksburg and most places are closed, just order you a pizza to soak up the days adventures. It's pizza, thin crust is what we ordered. Triple play, supreme, sausage, bread sticks and cinnamon rolls. It was hot, fresh and delivered without any issues. read more

When are food had arrived they made our pizzas both to thin crust while we ordered one pan and thin crust. That's not the only problem, we had ordered two veggies but they also put meat in there. So as usual because of their policy they remade it but they mistakenly made more pizzas even though they knew we couldn't eat that much. People were not even interested to do their job and they were almost about to doze off. read more

Describing my 4 experiences with this Pizza Hut in this review. My first time writing a review for a food place, don't usually bother to but after my last experience here I felt I had to. I ordered delivery yesterday, at around 8, estimated delivery time said 25-30 minutes. I live 3 minutes away from Pizza Hut. I try being patient when my food doesn't arrive by then, after 50 minutes I decide to call and ask for a status on my order. An employee picks up, and informs me that the order's been ready, that they're just waiting for a door dashed to go by and pick up my order. This was a huge disappointment for me to hear, as I order directly from restaurants to avoid ordering from food delivery services, I expect a Pizza Hut delivery driver to deliver my order. This is the second time I've had this experience with this Pizza Hut, and I've never had it anywhere else. Finally, my order arrives after over an hour and ten minutes. Ordered contactless delivery, driver knocks on the door...okay. The food was cold, and was overall far from what I expected as I paid for my food. I expected fresh, hot pizza and that's not what I got. Our appetite got ruined and ended up not eating the food, we don't like heating it up because it just changes the flavor and texture. This was the worst delivery experience I have ever had, not only with Pizza Hut but any food place. I've had nothing but bad experiences with this particular Pizza Hut. The first time, a few months ago, I ordered delivery and got a call from the Pizza Hut driver, asking about my apartment because she couldn't find it. I had just moved in to Fredericksburg the day before, and was trying to explain to her that I do not know the apartments very well, also I'm 18 so I was just struggling. From the start of the call, she sounds frustrated, her number begun with the area code from where I just moved out of, worried I might've ordered from my then Pizza Hut I ask what Pizza Hut this is, and if she's in (blank) apartments, she sounds very frustrated and annoyed, probably thinking it as a prank, I explain I just moved in and that I do not know the place well yet, she says that she's driving around and theres not a building #1. Well lady, there was and you just kept driving past it. So back to on the phone with her, I go outside and tell her I'll be waiting by the apartments entrance, wearing a bright pink shirt, a car drives past me, she goes all the way to a dead end around the corner, backs up to the entrance and I guess finally sees me, hands me my food rather aggressively. I still tipped, as I had the money already in my hands, and I regret it. My second experience with this place, a week or two ago, I ordered just a regular, hand tossed cheese stuffed crust pizza. We were already out so went by to pick up the pizza. The staff were like rude teenagers, honked repeatedly at me and my boyfriend as we were leaving the parking lot (It was closing time, picked up our order 5 minutes before they closed) for absolutely no reason, one of them was outside the car, the other inside and they were talking. My boyfriend and I were confused as to why they did that. The next and biggest disappointment, the pizza was SUPER. THIN. I did not order the thin and crispy pizza, just a regular one. My boyfriend noticed too and asked if I accidentally ordered the thin one, I told him nope, literally looked as if they took a small pizza and stretched it to be "large ". I literally paid about 15 dollars just for the crust. If this normal pizza was this thin, the thin and crispy option would've been non existent. I was definitely not satisfied with my paper-thin-falling-apart-pizza. I remember back in the day the Pizza Hut dough was so thick and fluffy, whenever I thought of Pizza Hut this is what always came to mind, but this was nothing like that. 3rd experience, not bad, delivered within estimated time, only downside was that they used door dash. 4th experience was the absolute worst, at the very top of this review. If I don't get a refund or any form of compensation for this experience, there definitely won't be a next one. read more

Ordered pizza and salad. The pizza was hot and fresh and delicious. The salad however was just a bowl of lettuce. The description online says it comes with cucumbers, tomatoes, cheese, carrots, and croutons. Don't order one you will be very disappointed! But I will say the delivery guy was very nice! read more

Pizza Hut - Menu description of salad - Pizza Near Me - Fredericksburg, Texas

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I remember when The Hut was always good and their buffet days were packed. No such luck here. 3 employees working, no one at the counter on Monday this week. Finally, got a young male's attention and being a veteran of the Hut told him, I wanted a med. Thin crust pork sausage and I was parked outside, so I'd wait for it. At this point, the youth said, "Phone number?... I had to repeat twice, then name? Now what is it that you want?" (Really? You got nothing of what I said?) This should have been a clue to me! So I went through my order again SLOWLY... finally paid and no Thank You... no it will be 20 min. Nothing! After waiting for 20 min. I came back in, my pizza was taken from their warmer (no call, text etc. Since I had left my #) I checked to make sure it was indeed mine... looked inside and asked for a few packets of parm. cheese. "They're a $1.00 a piece." he said. I had to ask him 3 times... what? Unbelievable!!! No thank you, I responded when it finally hit me... that they wanted a dollar a piece! Really, with such poor service and lack luster pizza... (I threw away about half, later.) I know why certain chains are closing. I would not be surprised if this one, joined other that have become pizza dinosaurs! It's a real shame. read more

Ordered online and picked up curbside 15 minutes later. Nothing to complain about.

The the employee are very uninterested in doing there job. They don't not know how to speak professionally on the phone I've ordered may times and 4/5 times the orders have been wrong or not the full order read more

Called in a order, they decided not to deliver! Called ---- closed. Called the number provided-- we will let them know you are dissatisfied... woopie!! Thanks for nothing!! read more

The manager helped us today, and she was delightful! Super nice, very helpful. She went out of her way (above and beyond!) to make sure we were happy. Service alone earns 5 stars. read more

Pizza Hut - the interior of a restaurant - Pizza Near Me - Fredericksburg, Texas

These people are A Freaking Joke. We waited an hour for take out. They handed us a box of condiments. The Worst Place Ever. Do Not Go here. They Suck. I hope they get run out of business. After the comment below, I emailed "management". No response of any kind. The comment below is just for show. read more

My 1st time to get pizza from PH in Fredericksburg. The staff was very friendly, the pizza was hot and fresh baked. My only complaint is that the store needs updating to be more inviting to customers. Thank you for providing fresh baked pizza by friendly staff. read more

Pizza Hut - Freshly baked super supreme pizza from Fredericksburg 's Pizza Hut. Very good food and service, we"ll be back again. - Pizza Near Me - Fredericksburg, Texas

I ordered at 8:59 pm, they close at 10. We live 5mins away from the place. They confirmed the order and the link said they were in process of making our order. It has now been over 2 hours, the place is closed with no way to contact them if our food will ever show up. Just disappointing. read more

I ordered about 7-8 pizzas for my sister's birthday. Everything was kept warm and fresh. The staff was very charismatic. I had to run back outside, because I left my wallet in the car, unlike at most places, they understood and didn't complain. read more

health service needs to check out pizza hut. moldy food? not it for me if food poisoning and moldy cheese is something youre into then go for it. the chicken strips are alsways bad/pasta. the dough is always freezer burned. they dont need to be running a business. read more

Pizza Hut - a bunch of white cheese sticks in a plastic bag - Pizza Near Me - Fredericksburg, Texas

We were in Fredericksburg for the swap meet and craving pizza, so we figured we would give it a try. Not a very good idea, it seems there was one guy doing everything while all of these young employees were walking around like zombies totally clueless. The pizza was just ok, and the decor looked like it hasn't been updated since the 80's. And the parking lot is a total cluster, one way in and same way out? Weird? read more

Super nice workers, very fast prep time, and the pizza was delicious. They weren't stingy with the toppings either. 10/10

Sept 3rd 2017 7:03 the mgmt. On duty is so rude we have had problems with him Every time we come in here. Mike is the only reason we come we will call from now on to see if he's here. We wanted bread sticks tonight but the guy that is suppose to be in charge said he didn't have marinara to heat up because it was froze second time he told us that. He is so unprofessional I couldn't get his name because he mumbles. Very disappointed. I hope Pizza looks at the time and date and know that he is a aweful employee read more

The lady on the phone was rude, made me repeat everything multiple times, and gave ME attitude when SHE entered the card number wrong more than once! I was not in a loud environment either! Very disappointed with the service answering the phone! Hopefully I won't be with the pizza! read more

Ordered pizzas online for a bachelorette party, they made a mistake with one of the pizzas. I called and let them know. The manager immediately called me back and apologized personally. He sent us our correct pizza plus a free cookie dessert. A frustrating mistake, when you're hungry with a group of girls on celebration weekend, was corrected so quickly that there wasn't time for the mistake to effect our evening. Plus the cookie was delicious as well as the pizzas, of course. Thank you to the manager there. Great job! It's not often that you get great customer service these days. Much appreciated. Highly recommend this Pizza Hut read more

Took the wife out for a Valentines Day stuff crust pizza dinner and an hour fifteen minutes later we were storming out. 30 minutes after placing our order we were told our pizza was in the oven. 30 minutes later two families that came in after us were being served their pizzas and again we were promised our pizza was in the oven. 15 minutes later a stuff crust pizza arrives but not what we order and apparently belongs to the third family that came in after us. Again we're promised it's in the oven but we've been lied to twice and now I didn't think I could get my wife to eat anything from these useless trash employees that Pizza Hut hires. I strongly recommend you go to Gattie's buffet pizza down highway 16 and enjoy your dining experience. read more

We think Pizza Hut here has the best pizza of anyplace in town. The pizzas are always good and the service / delivery is always quick and pleasant. The drivers are all polite and well spoken. Our favorite is the hand-tossed crust but you can't go wrong with any of them. There are other pizza places to choose from here, and they aren't bad... Pizza Hut is just better. read more

Ordered online to the Best Western, and 23 minutes later a piping hot pizza and 16 hot wings were delivered, and delicious. Hard to go wrong with Pizza Hut! read more

Ashley and Reba were fantastic and super courteous and friendly. It was very refreshing to see a group of employees working as a team. The atmosphere was very positive and relaxed. The restaurant was clean. read more

The pizza was under cooked and the wings were gummy. The phone is annoyingly loud for no apparent reason. The wait staff was slow.

Ordered delivery, never came. Called and was told I was outside their delivery area so they cancelled my order. Didn't bother to let me know. Talked to three different people and everyone was clueless until I talked to the manager. He seemed apathetic about the situation at best. read more

The employees are always so polite! I call in and pick up here. Not frequently, but enough to remember that they are always courteous. I can't say anything about the cleanliness of the restaurant, as I have never dined in. The pizza is what it is, but in this small town and when you are eating on a budget, you can't expect too much. My teenagers love the pizza and hot wings and prefer them over Domino's. read more

Never Had A Problem With Pizza Hut Until Today If You Go Pick It Up Yourself It's Better Then Them Delivering It To You. Ordered My Pizza Online Had Them Deliver To Me Was An Hour Late So I Finally Called Them Asking Them What Was Song Was On Hold 3 Different Times Finally Got An Answer Saying They Couldn't Find My Place And They "Called" My Phone But No One Picked Up BS They NEVERED Called So She Gave Up A 2 Litter Pepsi For Free Then The 2nd Deliver Guy Found My Place Finally. Never Having My Pizza Delivered Again!!! read more

We were there 5 minutes and no one talked to us at all, and the parking lot is ridiculous.

On hold for 8 mins. ..they finally answer and hang up on me. ..then will not answer the phone. ...then closing time. ...sorry you lost my business tonight. ... read more

Best pizza in town!! Average delivery time of 25 minutes at this location. Had a chance to speak with the new manager, and you defiantly get the feeling he really takes pride in his job and takes care of his customers. 5 stars!! read more