I've never had a bad experience with the Culpeper Pizza Hut. We've both eaten in and ordered for pick up and the food was always hot and always good. When we ate in, the service was fast and friendly. No complaints from me. read more

Waited 10 minutes to sit at the table and wait 15 more. We were told that they don't have any pan pizzas even though they make them there and it was not busy . Then we were told that they don't have any drinks but they found a brisk and a Mountain Dew . After 30 minutes our server emerged from the bathroom with dry dirty hands to give us a pizza that was served to us on a dirty platter with mushrooms and sausage all under the pizza but we had a pepperoni pizza. Then the $7 lunch special was $28 and one of the two visible employees without name tags leaned over to make sure I tipped and was visibly upset when I only tipped $5 on a $7 meal that quadrupled in price without notice. I was also given a stub not an itemized receipt so not me of the charges were justified. We were given the poorest service possible. I can understand when the phone is ringing off the hook and the place is jumping but we were the only people there. read more

Pizza Hut - Just a few pieces of all the debris we found underneath our pizza - Pizza Near Me - Culpeper, Virginia

We had not been to Pizza Hut since we were teenagers! lol! Decided to give it a try since our go to pizza place wasn't open yet. We got the New York style pizza and loved it! Also the pizza was ready within minutes! We may make this our new "go to" pizza place! read more

Yelp needs a zero stars option for this Pizza Hut. Ordered 2 personal pans pizzas and 6 wings and still couldn't get that right. I ordered mine without pepperoni because I can't eat that so of course they put pepperoni on mine. Plus, there was so much grease I could squeeze the crust and get enough oil to fry a chicken. Both ranch dips were open and leaked everywhere. The wings were weird with too much liquid smoke flavor. All went into the garbage, gross! read more

Horrible restaurant. Dirty, rude manager, poor service. Yuck! So sick of these kinds of places, no kindness just rude and nasty. Needs to close it down! read more

2-10-21 7:35pm Extremely rude manager. Told me I could not use bathroom until I order, I told him I ordered online and he wanted my order number before. Had to go, so I went anyway , when I got out, was rude and disrespectful the entire time after. I even tried to apologize if I did anything wrong but he turned his back and walked away. Very disappointing. As you can see, it's not like I could have made it any more dirty. Pizza was average. Try Mama's or Papa John for a much better experience read more

Pizza Hut - Bathroom - Pizza Near Me - Culpeper, Virginia

After several online attempts to redeem points. It wouldn't let me order the straight forward pizza. Called the Culpeper store for help. What a joke. They can't or won't assist you with anything point related over the phone. What the point of POINTS. Just earn them and then the app won't let you redeem them. Why bother absolutely NO CUSTOMER SERVICE!! read more

If I could give 0 stars I would. Pizza was burnt. No sauce on the pizza. And it wasn't cut. Also took almost 2 hours to be delivered and was cold. read more

Pizza Hut - Cheese pizza - Pizza Near Me - Culpeper, Virginia

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Ordered pasta online, running out of pasta, got a call from them..okay, I got that, I can cancel my order cus I really want my pasta. Person over the phone promised me a 15 dollar store credit if I keep my order and get something else, I said okay, then I will keep the order. Arrived in the store, got my replacement order, asked about the store credit was promised over the phone, nop, they don't know anything about it, asked to talk to the person who called me, they won't let me. wow, okay, definitely not ordering again in here, but hey, at least I got some food. Went home..opened up my pizza box, wrong order! like really? 1 star here and will never come back. Thank you. read more

Nice setup. But I doubt that the condiment containers get a daily visit from an anti bacterial wipe or disinfectant. These were among other noticed gummy, sticky surfaces. The lunch bar was stocked with agreeable choices, that tasted fresh, and represented a variety of interests. Buffet pizza has Pizza Hut signature taste, response time when more customers arrive is fast to put out fresh selections. This location also serves "wings" although I have not tried them I am sure they are good enough to warrant being prepared and served at a place known for their pizzas. The only connection I can see between pizzas and wings is they are each "game watching foods", and may indicate that they are planning to be an attractive choice for televised sports. read more

This Pizza Hut doesn't offer delivery, so that sucks right off the bat. I called one night to do carryout & ordered a stuffed crust pizza - they were all out. All out of stuffed crust? K...so I asked for the cheesy bites pizza. All out of that too, so we ended up ordering from another place in town. A couple weeks later we decided to try again. This time, we ordered stuffed crust & an order of wings. We drive to Pizza Hut to pick it up & the pizza is ready, but no wings. We had to wait another 15 minutes for the wings, which was inconvenient, but they did give us an additional order of wings for free to make up for it. Overall, I can't say we'd never order from them again - but it'll be a while. Atheneans in Culpeper is our FAVORITE pizza - so if you're reading this wondering where to order from tonight - call 540-727-0191 - you won't be disappointed. :) read more

I'm a huge fan of the pizza recipe, which is a shame because the service at my last visit was absolutely lousy. I arrived to obtain my order via contactless carry-out and I was informed that they did not have order in the system and if I was sure I had the right location. I read off the address and give them my name and they inform me that someone had already picked up. I told them I haven't received my order and they tell me they will remake it. The gentleman on the phone was rude and not very nice or gracious about the situation. I am left waiting in the parking lot for 20+ minutes before I call them again and they finally give me my order. I had just worked a long shift and had had a rough day and this made it even worse. I won't be visiting this location for a long time. These guys really need to get their act together and learn to be nicer to customers. read more

Ordered pizza to go. Came home and two out of the three pizzas have mold on them. We didn't know this until after starting to eat. Now we are sick. Thanks Pizza Hut! This doesn't look like fresh pizza to me. read more

Pizza Hut - Pizza Near Me - Culpeper, Virginia

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Okay - Pizza Hut (in general) is my favorite place to get pizza, and this is my go-to spot in Culpeper. The quality and accuracy of food is VERY hit or miss, but due to how great they do when they are on point is enough for me to give them 4 stars. I order my pizza very specific (light cheese, light sauce, and no garlic butter), and Pizza Hut is the only place that actually makes it correctly... this is, of course, WHEN they make it correctly. My experience with their customer service is consistently positive. If there is an issue when I dine in or pick up, they are always willing to remake it until it is right. When they deliver (their delivery time is usually poor) they do not open the pizza to check that it is right, which is not problematic in my opinion, but whenever there is something wrong with the pizza that I find once I get inside they make me feel very comfortable calling them and they are happy to redo the pizza for me, free of charge. I cannot stress enough how great their drivers are. Is this the best Pizza Hut I've been to? No. Is it the absolute worst? Also no. Could is stand to be better? Absolutely. read more

Been calling since 3/2/2018 non stop no answer. Placed an order hour before closing took my money no food or answer! The place is crooked, I see now! I'm thinking what was they putting in my food now!! Sorry ass bastards, reached out to another location near 78250 no one even offered to deliver or replace my meal or money. My kids and myself haven't eaten from leaving our beloved family member Chris Polk's funeral. Will be contacting BBB and Corperate. Won't be getting anymore of my money. They still not even answering or even called back. Called Corperate at +1 (210) 826-9507 numerous times and no follow up. Save your money this corporation does not act with integrity which is key element. read more

So a negative is what they deserve i ordered two large pizzas full of grease . Was told to bring back i drive 20 minutes back called the store because I ordered curbside due to corona virus was told to bring back in so the pizza from my home is now coming back in the store .. explained to her what im dissatisfied about she said the holes and grease are normal. How about the old pizza ? I'm so done the only thing I will order is wings from now on . read more

Pizza Hut - a slice of pizza in a box - Pizza Near Me - Culpeper, Virginia

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Takeout and ready to eat.. I ordered garlic Parmesan with pretzel crust but got regular crust.. very salty sauce and they apparently ran out of mushroom which is very disappointing I love mushroom..:) also got meat lovers with plenty of meat.. I ordered online and my order was ready once I got there.. read more

Pizza Hut - Meat lovers - Pizza Near Me - Culpeper, Virginia

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We ordered delivery and there was a mistake. We called and spoke to the nicest employee and she made everything right for us. We definitely felt like customer service was a priority and will order again due to her quick response read more

How can I give 0 stars to you Pizza Hut. I made an order and it is so far over an hour Kate. I can't get through and can't even cancel. This is unacceptable!!! read more

First of all I waited 45 when the store is only 10 minutes away; the food was cold and rubbery. The cheese sticks looked like they had an unknown substance on them and the Cinnabon were total rubber. The boneless chicken was dry and kind of burnt. read more

First off, let me preface this by saying that we are NOT Pizza Hut fans. Way back when dinosaurs roamed the earth, Pizza Hut was actually a pretty good pizza franchise. But like the dinosaurs, those days are long gone. However, on another food site someone mentioned that while they too disliked Pizza Hut, they found their chicken wings more than decent. And since on Wednesdays Pizza Hut discounts their wings (8 for $4 vs. the normal price of 8 for $7), last night we decided to take some out & give them a try Wings are available in "Traditional" (bone in), "Boneless", & "Crispy" (which are breaded) & they offer seven sauces, plus one "naked" (which I guess you could buy & toss at home with your own sauces). So I ordered (all "Traditional") one 8-piece order each of their hottest - "Burnin Hot" - along with "Spicy BBQ", "Lemon Pepper", & "Garlic Parmesan". Dipping sauces - normally a freebie with wings - strangely cost extra here ($.50 for a little plastic cup), so I passed on that since I always have good blue cheese dressing on hand at home. Ordered on the phone & was told that it would be 25 minutes! Wow! Assumed they must be uber busy, it being "discount wing night", but 25 minutes later I arrived (7 p.m.) to find a TOTALLY empty restaurant except for one woman who arrived just ahead of me to also pick up a takeout order. It was sort of creepy, since they have limited lighting in the parking lot & the tinted windows & lack of patrons almost made it look as though they weren't open at all. But my order was ready & employee/cashier was friendly. Arriving home, wings were hot temperature-wise & medium/small like most wing places serve these days (which is why I normally prefer to make mine fresh at home). Chicken wings were perfectly cooked - neither raw nor incinerated - & in foil-lined cardboard boxes, each clearly marked re: which flavor was in which box. As for the sauces/flavors, the "Burnin' Hot" was the lone standout. Medium hot/zippy. The rest were "okay" - nothing special. (Buffalo Wild Wings sauces, which we buy by the bottle to make our own wings at home, are MUCH better, which isn't very surprising.) Bottom line: If it's Wednesday Wing Night at Pizza Hut, we're pressed for time, & have a taste for some quick wings, a couple of orders of "Burnin' Hot" wings from Pizza Hut won't be out of place. (However, I decidedly would NOT pay $7 an order for them. Wednesdays only for us - lol!) read more

Great customer service by manager Chandra. Order took longer than normal. It was a to go order. Came home and the pizza was not cut. Now each problem individually not enough to call and complain. but two problems and we called and spoke with manager Chandra. She was very polite and sympathetic while listening to our complaint. She looked at our order and offered to give us a credit. Thank you Chandra for caring about your Pizza Hut customers. read more

I ordered carry-out and the total was 44.21 and I paid it with no tip. They then added a 4.00 top and recharged me for 48.21. I called and spoke with a manager and was told the 48.21 would be refunded. Both of these transactions cleared with no refund. I then called again today and was told "that's what our GM tells everyone and I cannot help you". This is illegal and horrible business, we will never order from this place again. read more

I've lived in a neighborhood adjoining this Pizza Hut for several years now, and I have always been very pleased with their service. Usually I get carry out, and my order has always been accurate, fresh, and ready on time. The quality of the food is the best you can expect of fast food pizza. By that I mean it is fresh and served promptly. I've never received an over or under-cooked pizza, wings, or anything else on their menu. The staff always greet me upon arrival and service is prompt. A final note I will make about this place is that I see a lot of the same faces among the staff. This is generally a good indication of how well the business is run in my experience. If the turnover is high in a fast food restaurant the quality usually suffers or is inconsistent because your food is often being prepared by someone in training. But the staff here has been quite consistent from what I can tell, and it shows. I hope that means management is treating the employees well. But whatever their reason for staying, they still make a good pizza. read more

Horrible ... they need new management this is the second time I have ordered from this location. Both times I orders early for a specific time .. both times my order was wrong ... first time they forgot a dessert and the second time they forgot my garlic knots and got my sodas wrong when I called manager said they ran out of brisk since yesterday..and someone should have called me to get a new drink order ... then he says for your inconvenience I'll send you a dessert .. it will take 45 mins seriously hire some intelligent people who can read an order and put it together and deliver it on time where it is supposed to go ! NEVER ... NEVER ordering from this location again ... fool me once shame on you fool me twice shame on me . Do yourself a favor and don't order from here read more

Cashier didn't put in the discount code for my order so it was the wrong price, delivery guy gave me the wrong receipt to sign, and both pizza toppings were incorrect. read more

Just ordered carry out. Sadly this is the WORST pizza I've ever had. We ordered 3 plus breadsticks. All 3 were overcooked to the point of being burnt! The vegetables on the supreme where dried out. The cheese on the cheese pizza was BROWN. and the meat on the all meat pizza was hard as a rock! The breadsticks that we ordered were so STALE they tasted like they had been under a heat lamp for days! Included was a tip PLUS $75. What a waste of my hard earned money. VERY VERY VERY disappointed. Never dining there again. read more

Took 2.5 hours to deliver, as I thought, pizza was cold and delivered the wrong wings. Not good.

Worst customer service. Beyond frustrating how managers can talk to customers in the form that they do, cussing/yelling even assaulting. I have called corporate but this store is a franchised store under ADF. So I am now contacting ADF for video footage of the assault as the store manager Amanda Deal was not helpful with us or the police after she assaulted my wife. This has become the WORST place ever. We ordered food at 4:30-5pm for delivery and when we received the food it was wrong, we called and was immediately placed on hold for 30 minutes. When getting to the store the manager told my wife "we are fucking busy" we understand that it can become hectic especially on Super Bowl night but there should be NO reason for a manager above all to speak to paying customers in that form, that manager was Sean Butler. When I arrived at 7pm to ask why have we not been addressed with our issues the store manager Amanda Deal REFUSED to provide me with her DM's name and corporates number and became aggressive. We are now contacting ADF (which aren't answering calls) and reported this to Corporate which they said could take 1-3 days to be contacted. We simply need 1) the issue to be addressed and 2) Video footage of the incident to proceed with legal actions. We aren't asking for the food as we still have the wrong pizza sitting on our stove if they want it back we want to now obtain a copy of the footage she screamed at us about having but would not give us. This is not something we take lightly as we both work for customer service and there should have been NO reason the store manager escalated this into a legal matter when all we wanted was the correct food. read more

As a dine-in; this was the longest wait for a pizza...1 hour. They forgot the bread sticks and the pizza was just eh. Never again read more

Sorry but $3.50 is way to high for a delivery fee. Papa johns is only $2.00 and dominos is $3.00.. I know what the delivery fee consist of and your charging way to much.. Just to order a meal from you for delivery would cost an extra $8.50 ($5 tip included).. stop being selfish and lower the fee. Maybe you would get more business!!!! read more

Won't be ordering from here again. It's pretty much hit or miss and it's not worth wasting money.

We tried this place again after it was rebuilt (they had a fire) - the building got a face lift, however the service has not changed.

The "manager" who was really the cook pushes waitresses that were trying to confront us lmfaooooo 2 little girls yelling out of the Pizza Hut doors "did you complain on us"the "manger" was mia the WHOLE TIME which is why tables weren't clean pizza wasn't fresh or made other tables around us were also complaining drinks weren't served...girls were trying to count the tables for 15 minuets!! THERE WAS ONLY 2 servers they could of rotated tablesplease shut down this Pizza Hut read more

me and my friend were treated very rudely today by 2 managers, ugly comments were made, our pizza was over an hour late when we went to talk to them ( the pizza never showed up btw) and they "graciously" made us a new one, only to tell my friend that they were going to charge us for the new pizza AS WELL. So not only was our original order more than an hour late, not only did said pizza NEVER show up, not only were the two MANAGERS extremely RUDE to theirs customers, they wanted to charge us for the pizza we NEVER got and the one we drove down to pick up. I don't know how Pizza Hut is supposed to train their managers, but the customers needs should ALWAYS come first unless you want your business to tank FAST. Cursing at your customers is NEVER ok, and neither is being a jackass. read more

Chesse sticks burnt again after sending back. Pizza wrong. I guess it will be another 5 yrs before I try this location again. Thanks goodness for Pete's Pizza. Always great. read more

It's Pizza Hut...what else it there to say? It's not the greatest pizza, but when your desperate you'll eat the most convenient.

Really bad service! We waited to be served and they didn't even notice we were there.The manager never asked if we needed help. Not coming anymore. read more

This is the only Pizza Hut location in all of Culpeper. I almost always order delivery when it comes to pizza and this location does not offer delivery! And since it is the only location, I can't call another one to get delivery. What?!? Does Pizza Hut not like business? Do they like to do less in sales? They are really sabotaging themselves by not offering delivery when the other pizza chains (Domino's, Papa John's, etc.) offer delivery. I don't need excuses or whining and crying. Just about every single Pizza Hut in a 100 mile radius offers delivery, so there just isn't any excuse that they can offer that is valid in my opinion, other then they are too lazy! When it comes to sides, Pizza Hut has my favorite sides. Papa John's has my favorite pizza. And Domino's is good for when I need to save a $. But since I can't get Pizza Hut pizza since they don't deliver, they automatically get 1 star from me. read more

Ordered online and when I arrived had to wait an extra 15-20/min because they gave my pizza to some stranger!??? Had to show my confirmation number to prove I ordered it ...if they had done this to begin with, the whole situation would have been avoided. For my troubles I was told they could speed it up???* still waited the same amount of time+**$@!!! read more