My wife and I have enjoyed Pizza Hut pizzas for years. We live about 5 miles from this location and we have not used it in the past. Last week, my wife ordered a single pizza for delivery. After over 2 hours, the pizza showed up. About 30 minutes earlier, she called and tried to cancel but couldn't talk to anyone that understood english. The pizza has virtually no toppings, it was overcooked and totally cold. DO NOT USE THIS LOCATION. read more

I came 5 minutes early to pick up my order which was already ready it was sitting in the warmer she said I still had to wait those 5 minutes I've never heard of that so stupid read more

Pizza Hut - Pizza Near Me - Allen, Texas

oh hell no so bad. service is absolutely down bad the food had plasic in it like oh hell no

Have been to Pizza Hut restaurants since the 70's but was extremely disappointed in this store in Allen Ordered pizza and pasta and some mozzarella sticks and the pizza was cold the pastas were unseasoned and extremely bland plus the woman at the front was not very customer friendly This was the first time and last time we are ordering from Pizza Hut especially the his one Th many other great pizza places around Allen to have to have an experience like this read more

They brought me this dismantled mess and then every time I called to discuss they hung up . Did contactless option the driver rang my bell and beat on my door like we owed them money . They consistently bring greasy pizza and burnt pasta I'm done with them . Pizza Hut on Greenville is AWFUL. read more

Pizza Hut - Supposed to be the flatbread - Pizza Near Me - Allen, Texas

The team always has my pizza ready in 15-20 minutes! they are hard working, and very thankful to all of them for making my life simple and easy! I always get the stuffed crust pizza, and it's flavor and textur are consistent every time I order!!! which seems to be every 10 days lately read more

If you order a pizza for delivery, don't expect to ever get it. If you call the store to see what happened to your pizza, don't expect anyone to answer the phone. read more

I am a huge Pizza Hut fan, but today was my first and last time ordering from this specific location. I ordered a pizza with extra cheese and extra pepperonis, but it did not feel like they added anything extra to it. I also ordered boneless wings and was very surprised to receive a very dry and uneven coated order of them from this location. I am used to receiving wings that are fully coated and still have leftover sauce at the bottom of the container, but this was not the case from this location. Furthermore, the extra side of buffalo sauce I ordered came in a a much smaller container than what every other Pizza Hut location gives you. Not sure if the owners/managers of this location are trying to cut back on portions and think people won't notice, but for someone like me who uses Pizza Hut as their "cheat" meal each week and looks forward to it, this place was far inferior to what other Pizza Hut locations offer and the way they prepared their food did not go unnoticed. read more

Pizza Hut is my all-time favorite. I don't think I need to tell you how delicious their pizzas are.

I'm so disappointed! I called the store several times and nobody picked up because they messed up my order. I had to call the number that was on receipt from the other customer to let her know I received her order and to let the driver to know to come back. Then 10min later he came back with my order but yet I still received the wrong pizza. read more

This pizza was disgusting Doughy toppings slid off all the slices ... not to mention the delivery driver put the bag on the ground and handed me the pizza off the floor through his bag I gave him a $20 for total was $16.. and before I said keep change he took off with the $20 rude !! this is the poorest service I've ever dealt with in pizza places .. Pizza Hut is supposed to be better than Little Caesars in that night they did not show it ... I then called the store and they apologize for the rude delivery driver along with the sloppy pizza but only gave me a five dollar credit not a replaced pizza poor service read more

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Never try to order from here. I placed order online. Said delivery in 22-32 minutes. After an hour and no pizza, I tried to call. No answer. Over and over again, no answer. Tried the "sales" line and of course got somebody, but they cannot do anything but try to transfer back to store - who never answered. Two hours of trying - no answer. No Pizza. But they sure did charge me. I put an email into customer service. No response after 3 days. I posted to FB messenger and they took all my info and said somebody would contact me. 3 days, no contact. But the charge sure did go through. I try calling Pizza Hut corporate and cannot get a live person on the phone. Never, never will I order from Pizza Hut again. If they cannot have a system to take care of their customers, then I shan't be doing business with them. read more

The food is just awful. The service was just as bad. We ordered wings that didn't make it with the order (as bad as the as the food was, I'm not even mad about that). The cinnamon rolls had mold on them. There are too many other options for pizza, any of them will be better than this one. read more

No offense I'm upset with the current manager. This is my childhood Pizza Hut so I know the difference. Honestly I buy wings on a weekly biweekly basis and this current team does not want to make continue my business and it's sucks. The customer service is lacking in the retail store. This lady continues to charge me regular price for wings but does not fix my wings correctly then when I ask for extra suace she still does not give me extra. Never before has it been an issue I'm not understanding why my order is incorrect. I'm not paying $11 for naked wings. I need the customer service to pick up I would offer to pay for extra sauce if she put any on there in the first place. THEYRE NAKED FOR $11. Unacceptable read more

We were hesitant to order again after our last experience with this location. Today we decided to give them another chance & we are glad that we did. All 3 of our pizzas were exceptional! They were so hot that they were practically steaming & tasted delicious. I personally have never best a fan of any pizza crust but the "hut favorite" flavor was amazing! Our order was correct this time & was delivered in a timely manner. The delivery driver was very polite & professional. We were pleasantly surprised & will make this location or go to Pizza Hut once more. read more

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Horrible on the phone service and in person no respect or patience for customers. I asked for the deals of the day and was yelled at saying that deals of the day do not exist read more

Ok so we were on our way home we pulled in to the parking lot saw pizza hut I called 3 times to order no answer the open light was off so I walked up the door was open I walked in saw a guy cleaning in the back he walked off then came back a few minutes later 8 minutes later a a girl with long dark hair walked out and said who are we picking up for sr she didn't say hello welcome to pizza hut or how many we help you nothing just in a very bland "why are you here tone" I Said for no on im ordering now she said so your not picking up any food sr I said yes so she asked in a very "Ben Stein voice" who are we picking up for sr I again said I am about to order from you she asked me if did I not order from the app or pizzahut.com I said no she said well a good 75 to 80% of all our orders come in that way o had tried the app but it wasn't working that's why I walked in so she still said if you order online it's better I said ahh ok I'll go to my car and order on line walked out drove a few minutes down the road to The pizza hut on McDermott walked in the guy came out greeted me with a smile asked who I was picking up for I said no one I'm ordering here he said you haven't ordered online he I said no I am going to order from you here then the change in posture came the shoulder shrug came and the sigh all came out it's like it a bad thing to order from them there at the place its lilw we absolutely need to order online or we've committed a crime so I ordered 1 la pan crust ex pepperoni ex cheese very light sauce 1 roasted garlic cheese bread and 10 buffalo wings hmmm when I go home 20 later the wings were ok the garlic cheese bread the cheese was like not melted it was falling off in pieces of the bread the pizza waa made on hand tossed I've never in 30 yrs of ordering from Pizza hit ordered hand tossed NEVER always pan my favorite since I was a kid the pizza was dropping sauce so much that the crust was soggy the worst 40.00 and the worst I have ever been treated from pizza hut besides the one time about 15 yrs ago when a manager named carlos galindo said he would not replace my order after they messed it up and if I wanted to do something about it to drive up to the store and ask for him we'd settle it anyway back to the original story i called 4 different pizza huts trying to get a number to call or someone of help to Make a complaint lol never got through so i gave up and came here to leave this I sincerely hope thou do better and please tell their employees the customer os a big help in making the pizza hut stay in business no the customer isn't always right but we do contribute to them staying in business i hope they treat people who walking and order better than they treated me cause there are a lot of people not to savey with electronics my mother being one who we've tried to teach she just never got the hang of it only for games lol please do better HUT COME ON GUYS read more

Worst service ever! I called two times, once at 12pm to order 6 medium pizzas for a birthday for a 6 pm pickup, and then again at 5:00 pm to confirm. I was told all was OK. I arrived a little before 6 pm and they haven't even started yet. They person working was a bit rude and keptvsayinf it wasn't her fault and that she just received the order. I wish I could give lower than a 1 star read more

My food came 20 minutes early and was disgusting! The stuffed crust looked like it sat on a rack for 2 hours before being used for sale. My thin crust was burnt. I tried to call the store and was hung up on twice. The third time I finally got someone to answer only to be told the manager wasn't there to refund my order and I needed to call back later. This location has such an awful reputation I don't understand why it's still open read more

It's hard to be a Pizza Hut fan. There are tons of better places for my own personal taste. However, if you're having a party or need to buy lunch for your employees like I did today, they are A-OK. I needed an early delivery 11 am and unfortunately, there aren't that many options for delivery around my office. Then when you factor in cost, Pizza Hut by far has the best deals. read more

I'm still trying to process what just happened. My husband placed an order via the Pizza Hut app. The delivery guy brought our order on time, no issues. About 30 minutes later he knocks on my door again with a part of our order that he forgot to bring. I didn't even realize anything was missing as my husband is the one who placed the order & he had not arrived home yet. The first thing this man says to me when I opened the door is "what is the problem?!" I was completely taken aback. I had no idea anything was missing & he was accosting me for his mistake! He said again "what is the problem!?" I explained that I had no idea what was going on and he proceeded to tell me in a very heated & hostile manner that he had to spend an hour and 10 minutes to go back to the store & return to my house a second time. How is that my fault?? And how in any way does that merit his violent, unprovoked behavior towards me?! My husband called the store when he got home & spoke to someone who claimed to be the manager. He talked over my husband the whole time, would not let him get a word in & told him he had to google the 1-800 number if he wanted to file a complaint. These people have NO BUSINESS being in customer service of any kind and whoever this delivery driver is needs to be in anger management classes! Rest assured we googled that number & are working on filing those complaints! read more

Wednesday night, I was bitten... by a huge cleaning bug. And, although I didn't mind cooking dinner, I had absolutely NO desire to go the grocery store to buy something to cook. So, pizza it was. I love how I can place my order online and not have to call and talk to some teenager who will probably get my "Large, Thin Crust, Lite On The Sauce, Hamburger, Black Olive, Green Olive & Mushroom" order wrong. Their pizza is certainly better than the other normal delivery options of Dominos (Blech) and Papa Johns (eeeww). I am going to knock them 1 star because they don't seem to understand the definition of "Lite On The Sauce." I have almost gotten to the point where I am going to start ordering no sauce. The sauce is only supposed to be there to provide a little moisture... not to have huge clumps on tomato sauce to overpower the taste of the toppings. read more

Not really a fan of chain pizza places so this review is for the bone-less wings I got. When I called in my order the kiddo on the phone sounded very busy. I ordered bone-less wings with a side of bread sticks. "Uh we are out of breadsticks" he said, this was at 6 PM so I guess there was some poor preparation happening. I was told 15 mins on the pickup. I got there in 10 and found a bunch of people behind the counter bumping into each other and yelling. That was the employees that were working, many others were leaning, one guy was casually eating pizza in front of a packed house of customers. My order took an additional 20 mins to get out and they were not even sure whose order was whose. Verifying, I left and got home to soggy overcooked chicken nuggets, McNuggets would have been better. First and Last. read more

yuck...what has happened here?? your associates 'grunt' and are not happy to see customers spending their hard earned money here. where did the happy associates go? worst experience ever today and pizza only mediocre. get some folks in here that are grateful to be employed. unacceptable experience today. read more

Every single time we have ordered here they have gotten our order wrong. Last night was the final straw. The pizza that was delivered had the cheese melted but the crust was still pure dough. Stay clear of this joint!! read more

long story short i ordered my food for delivery. waited 2 hours even though it said it would be delivered in 1 hour. called and called and called no one answered. called corporate to be told if i want a refund to physically go to the store to get it. went in, lady manager could not give a F. refunded it and said she didn't know what happened. no apology. no coupon for future visit. no explanation. avoid this location at all cost. also had a similar issue before where my order was super delayed; walked in to like 6 people waiting around and no one updating them on what's going on. just go to marcos down the street and don't waste your time on this sad excuse for a pizza hut. read more

Sorry Pizza Hut, the quality of your food is poor. The Pizza Hut location in Allen at Greenville and Bethany is just as bad. Old, run down and honestly, suspect looking. I was forced to do a pick up because this location was showing closed for deliveries at, um, 8:15pm. How is the store closed for deliveries at that hour??? If I hadn't already paid online for the food, I would have just walked away and grabbed something else! I haven't ordered from Pizza Hut is a long time. Now I remember why. The pasta we ordered had a horrible taste to it. The wings were also over cooked and soaking in sauce. Just not good. Pizza Hut used to make good food but the key phrase there is "used to". read more

Second time it's been over two hours and we don't have our food. They don't answer the phone and this doesn't count all the times the orders have been wrong. Maybe a management change is needed read more

These people are the worst ever I will never order from them again I really hope that they figure out the essence of service because they a absolutely are horrible and disgusting. read more

I'm the mood for pizza, got a text from pizza Hut about their specials. (Signed up for the text message specials awhile ago). Gave me the idea for pizza. Ordered online for carryout from the closest pizza hut. Told me the exact time it would be ready. Easy to order online. Got there a couple of minutes after the assigned time. It was sitting there waiting for me no waiting. They showed me the pizza, it was correct & looked good. Got it home & we ate it. So tasty, got the pepperoni & sausage hand tossed. It was good, the crust was good, alot of pizzas u can't eat the crust but this was good. So will order again from this location again. read more

Pizza Hut - Sausage and pepperoni pizza - Pizza Near Me - Allen, Texas

Do not eat here, order from here vice versa, they handle money then go make your food without washing their hands, I worked here in the past can confirm. The nasty robust lady with the name sephaly is a manager annoying high pitch voice, phoney, fake attitude is nasty smells of cat urine has no hygiene stay away from here no sanitary caution is used here all free for all dirty!!! read more

Save yourself the headache and don't order from here. I ordered delivery and my entire pizza was wrong. Tried calling them, they hung up 3 times. Never again read more

No health safety standards are enforced here. Eat here at your own risk. Employees don't wash hands. The manager blew her nose and left her snotty napkin near food preparation area. Continued to use it and wipe her nose, cough in her hands, and all cut the pizza without caring to clean her hands. Very disgusting. GO ELSEWHERE. or even better eat at home. After witnessing this makes ya think twice.... read more

Really Really Bad I order at 9:00 p.m. and 10:00 pm call and they told me that I was not ready. Waoo

Sadly I have found that this location has gone downhill in the last few months. I have ordered from them since I moved to the area- but this last order looked like it was slammed together. The crust tasted stale. The cinnamon sticks were nasty looking. I wrote a letter to corporate; they responded and said the manager of the location would respond in 5 business days. He never did. I will be picking up pizza at the Pizza Hut in West Allen as I have a lot of points and the East Allen location doesn't seem to care. read more

If I could give this place no stars I would. I placed my order today at 7:32 pm, it said my order will arrive at 8:15. It did not arrive until 8:32 pm. The food was all cold and we ordered $55 worth of food to feed 5-8 people. Around 8:12 I got a call asking where I live and I told them the color and address of my home. I waited until 8:30 and called again and asked where was the food, another lady on the phone gave me an attitude and I was asking politely and verifying my address. She said he had to deliver to 2 different homes in the same neighborhood. She told me to hold on the phone and hung up on me. I waited and he only delivered to my neighborhood once this night. He finally arrived and he said hello and opened he pizza bag and reached in and tried to grab the pizzas. I offered to help him out and he still struggled. The bbq wings fell on the porch and he just looked at them. I picked them up and said don't worry about it. It would've been nice for a coupon or refund on the wings. We were just hungry for waiting for an hour! I only live 10-15 minutes away from this Pizza Hut. We opened the pizzas and start to dig in. The pizza is cold and so are the wings. All of the pizza were not even cut correctly. We also found a piece of grilled chicken on a pepperoni pizza. I will never order pizza from any Pizza Hut again. I have been order from the Pizza Hut for a long time. I will never eat Pizza Hut. I like dominos and papa johns even better, the prices are great too! read more

Pizza Hut - Worst pizza service ever! Didn't even cut any of our pizzas correctly. Very upset and the pizzas are cold. - Pizza Near Me - Allen, Texas

Woman on the phone was so rude and wouldn't let us do curbside because we had to ask about that in advance..which she never let us know about. What a BS policy. read more

We decided to try this Pizza Hut for a change from our favorite pizza place . Horrible !! We like thin & crispy . We even asked the gal to cook it one more time . She rejected our request! Worse pizza ever ! read more

Pizza Hut on 801 S Greenville Ave, Ste 121, Allen, Tx 75002. Order my pizza online and after I finished my pizza online, by ready time was an hour to an hour and 15 minutes. I tried calling this pizza hit location to see if it would take that long to receive my pizza, but no one answered the phone. I called this restaurant four times no one answered. So an hour passed by. I drove to this restaurant location, and I walked into the pizza hut. No one was upfront. I hear a couple of the pizza hut employees in the back. No one came up front. I had to say " hello" to get someone to help me. I saw my pizza sitting in the front. I guess you would call it an oven to keep your pizza warm, but the machine was off. When an employer of pizza hut walks to the front to help me, he was not welcoming. I told him I called your restaurant four times and no one answered. He replied by saying they were busy, but the phone was not ringing when I was there. I told him did it take an hour to make my pizza. He said yes, they were busy. I replied and said, ok. I took my pizza drove back to my place; by the way, I live 5 minutes away from the restaurant. I made it back to my home. My pizza was cold. I can tell my pizza was prepared for a while. Very disappointing. I'm calling corporate read more

Completely disappointed in this place. My total came out to 14 and some change, and I was charged 21 dollars to my account. The woman I talked to was extremely rude, and to top it off, stole my money. This will not stop at a yelp review. I will be contacting the store, as well as coroporate to have this place dealt with and that woman fired. This is ridiculous. If I could give 0 stars I would. read more