IN REPLY TO GEORGE:
George, I mentioned that I am a business owner myself, so I understand how things can happen.
As I mentioned in my original review, I contacted the Charlotte Hall location to obtain your direct point of contact to discuss the issue BEFORE publicly writing a review on my experience and situation I witnessed of your employee on sanitation and health, but the person I spoke with said she cannot give out you or Chris's phone number, so she asked for my name and phone number. Keep in mind, the review went up a week or so after I visited your establishment. Your employee assured me that she will pass it onto either of you. Please do not assume that I did not attempt to contact you, when I did! Your employee did not deliver the message with my name and phone number to contact me on. As a customer, I did my part.
FYI, it's not my job to figure out where to write a review or reach management at when I have taken the necessary action to reach you, but apparently the message was not delivered!!! I spoke to management, AND left my contact information at your other location (Charlotte Hall) to try and reach you. Please contact your Charlotte Hall location and ask your team if they recall someone leaving a name and number. I spoke to a woman.
Please understand that this is not an accusation as you stated, it's a fact. Your employee did not wash her hands and was sick that day. She even requested to leave to go home because she was not feeling well.
I am in no way trying to demean your company, and you can bet that this matter does have factual basis, feel free to review your camera history if necessary, so you can assure that I'm not making this up!
If you are accessible, it would have been a convenience to provide your contact information in your reply to my review to discuss the matter further instead of telling me I should have contacted you on a different forum, a Facebook page. I also would like to point out that I do not have a Facebook page, so I would be unable to reach you there. This is why it's always golden to be able to be reached on all accounts including all areas of social media, and not only by Facebook or a customer leaving their contact information with an employee with hopes they will deliver the message to the owner.
I hope that this can be taken care of. Not just on my behalf, but for the health of customers. Again, if someone is as sick as that girl was she should have not been handling food, and if what Julia said is true about employees are not required to use soap and water, just sanitizer, and employees not washing their hands after entering into your establishment then going straight to handling customers food, the I would hope this situation is taken care of immediately. read more