Pizza factory for the win!! Great service, staff super helpful, lunch special was the perfect amount of food, watched a great movie on the big screen, grandson played some games, it was a great experience . read more

My husband placed an order and your customer service was so rude that I walked out $75 and some change is what we ordered and she told me it was gonna take 645 to get my food. My husband had called me and told me that the food will be ready at 5:45 this is unacceptable. I really did not like Rosalie's attitude. She was rude and nasty. This is just totally unacceptable. Customer service needs to be improved. I spoke to the manager about it. She seemed to didn't care about it either so I will not be buying from your establishment ever again and I live around the corner. We have ordered. We have a delivery. This is just unacceptable and I am very upset about it. read more

Yale provides excellent customer service and the pizza and breadsticks are always excellent. Love the inside of the restaurant and it is always very clean. read more

very good food, ordered here a couple times and definitely not the generic pizza place taste! very good place here. -"food critic"

Nice and quiet lunch spot. Very friendly service, reasonably priced and good quality. I haven't been to this location in several years and I'm glad I came in. Perfect place to hold birthday parties for kids or for a nice lunch or dinner. read more

Pizza Factory - Lunch special salad - Pizza Near Me - Winchester, California

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The service at this place is absolutely Horrific! I had pre-ordered a pizza and had to wait 30 minutes to just pay. The pizza was just average. The ownership needs to fire the people that worked there this evening... 2/4. read more

Great pizza! Super selection of toppings, and pretty quick delivery. Very friendly staff, great atmosphere too!

The awesome pizza is amazing! This the second time I've ordered from here and both times the pizza was amazing. Delivery was smooth and quick. The delivery driver was friendly. This place is now my favorite!! read more

Went into the establishment and paid $30 for one personalized pizza. Ridiculous. It was mid to say the least nothing special about it at all especially when you could pay five dollars for a pizza at a place like little Caesars for the same pizza same quality. Took about 30 minutes for a pizza to come out definitely will not come back. read more

Miss the all you can eat Lunch! The pizza's are very tasty! Very clean and roomy, and the staff is friendly and helpful! read more

This my second time at this location - Oh man I hope they keep this up! They're only not getting 5 stars because of my lack of experience at their restaurant. From the order up team member to the quick preparation team in the back - the salads, the pizza, the beer options on tap - THE MEAL DEALS! What a value. Kiddos loved the arcade. Spot was clean, collected, simply delightful. Keep it up. Y'all should be proud. We'll be back. read more

We had their take out pizza at friends home recently. We were shocked at the great pizza because of a bad experience here 4 years ago. It was EXCELLENT. So we ordered takeout this week. Crust was tasty & crisp, not too thick. The best thing though was toppings. We had Italian sausage, mushroom & onion. Generous good tasting toppings, unlike Rusticos, Milanos (Hemet) and Filippe's (Temecula where you drown in only cheese.) Our antipasto salad was very fresh and good. Last positive - Pizza Factory is more reasonable in price than some others & has a rewards program on their website. Service and ambiance - I can't comment because we only get takeout. It seems like a good casual family place. read more

My mom and I come in here at least every week for lunch! The people are nice and helpful and the pizza and salad bar are amazing!!!!!

This was our first time at this location, we usually go to the one off Newport. We had a great experience when assisted by Gianna. She was a pleasure to do business with. She was very personable and customer friendly. It's so hard to see that nowadays. From beginning to end, she always had a smile on her face when helping us and other customers I was able to see her help. Thank you so much Gianna for being the way you are. There needs to be more people like you in this world and in customer service. The food was very delicious and it was freshly made. Just how we like it. Too bad I didn't take any pictures, I was too excited to eat it. The employee who brought out our food even apologized for the delay in our food but honestly I didn't think it took long at all. I thought it was standard wait time for food that is made fresh. I told her that it was ok and there wasn't a problem with the wait. The premises was clean and spacious as well. It also has a separate room for events. read more

I have always loved this place but tonight really showed me how amazing this place is because of its employees. Don't get me wrong. The food is Fing AMAZING but I love that the employees are kind and silly and thoughtful. Unbeknownst to me.. I walked in three minutes after closing... I know dick move.. lol. But they still fed my little hungry ass with some delicious top notch dinner! Didn't half ass it or anything. I really appreciate you guys. Ryan and Nate(?) were there. Also two others I saw. It is April 16th.You all made my night much better. Thank you for putting up with me lol. Love you guys. Owner pls give them a raise. read more

Pizza Factory - Happy as FAWK. - Pizza Near Me - Winchester, California

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!!!!!!!!take to long more than 45 minutes for a medium pizza , so expensive !!!!!!!!!!!!!!!

The pizza is good, that's why I got two stars instead of one. I have to say, though this is the rudest customer service I've ever experienced. Employees are totally annoyed by having to do basic things like take your order. Empty tables are always dirty. Went there once when the restaurant was completely full and asked the staff if we could sit in the closed area. They just said no, and I could take my food to go, but I had ordered the buffet (when they had the Monday night buffet, which they do not anymore). Not worth going to. read more

This was delicious. Pizza factory was spot on. The crush was perfect. Cheese was flavor. This is perfect party pizza. Service was A+

The worst pizza I have EVER had. Ordered an Awesome Combo for pickup, showed up-at the time they said it would be ready, only to find it wasn't...because the person who makes the pizza was on his lunch break!! Paid $31.00 for a pizza with hardly any toppings. I will NEVER return. Dark, dank, and dirty. read more

If you want value, atmosphere, good quality and a small business that is very, very active in the community then Pizza Factory is the place to choose. Having been a customer over a 15 year period, I can say the restaurant has been extremely consistent. I am a fan of their white pizza. However, the service and the amount of time it takes to get your pizza can be all over the place. That varies from one extreme to the other. At least there are plenty of tv's to catch a game or the kids can run and around play to their delight. The same for counter service, it tends to be friendly but not always. See other reviews and you'll understand. Definitely go for the food, the rest is a mixed bag, but more good than bad, that is why I go back. read more

Staff and food is great. I love coming with my family to watch a game and enjoy yummy food . Food has always been fresh and location on Benton always clean. Our go to for those days you just didn't feel like making dinner :) read more

Love this pizza! Especially dining in! Great family friendly atmosphere!! We went and there was 4 parties going, very nice to see the friends and families gathering! read more

Someone recommended me to eat here . I'm glad I did because the food was delicious. Make sure you go in their website because they have deals or coupons . I saved 5 dollars read more

Pizza Factory - Everything pizza and pepperoni half - Pizza Near Me - Winchester, California

lol lights and tvs are off! Well it's 7:30 nothings on, but if we came in earlier they would've had entertainment tonight on, or something like it. Only pizza place that never has sports on! Si read more

I am completely mind boggled as I sit here and write this review. I ordered pizza at 5:20 tonight and my husband was going to pick it up at 6 when they said it would be ready. When my husband got there he called me and said hey what the heck did you order I told him I ordered half pepperoni and sausage and half ham and pineapple he goes there trying to give me half pepperoni and sausage and cheese we never ordered cheese pizza. I could hear the employee yelling at my husband in the background telling him he personally took the order and that I am wrong that he remembers well that sent my husband off because he's calling me a liar the guy threw the ticket and end up walking away of course my husband had some choice of words so I call and speak to the manager and say what the heck is going on this is what we ordered including the dessert that the guy said I didn't order and she goes yeah I don't know what's going on I have your ticket right here in front of me and what your wife is saying is what you ordered and then she apologized and said she'll remake it and make it right I said cool great that the manager was helpful but then the manager we get home to open our pizza and the whole entire pizza is ham I messed up no ham just pepperoni sausage and pineapple not half and half and missing ingredients my husband doesn't eat pineapple there's a reason why we ordered it that way so then I call back and tell the manager what the heck we ordered the pizza and it's still wrong and at first I thought she was helpful and professional but as I'm talking to her she's laughing and offers to make us a new pizza which is great but I don't wanna eat there but it's also 630 at night and I need to feed my kid and husband so I take her offer but I could promise you I would never eat there again I would love for the owner to reach out to me because we to own a business in this behavior from this employee is highly unprofessional read more

We ordered a large pizza with bread sticks by mistake They delivered late and the pizza it's burnt piazza my kids didn't eat it and I will recommend it to anyone We had a bite looks like we burned bread my mouth test like we charcoal . Its poison they selling poison to people. read more

Pizza Factory - Pizza Near Me - Winchester, California

We have never had any issues here and still haven't! Quick service and the food is so good! We love any type of pizza here! We usually take it to-go. read more

Great pizza and they have a cool fountain drink machine where you can choose your soda then the flavor variants. The kids love the arcade machines, however it seems that some are always broken. We've been in a few times and it's never too busy. read more

Person taking phone orders put me on hold, and was distracted during the conversation. Picked up pizza, and if I had not asked for my salad, they would not have realized the order was incomplete. Not detail or customer oriented, this restaurant probably stays in business because it's one of the few pizza places out here, and families can let the kids run wild (games with tickets like chuckecheese) while the parents are in another room. Pizza was good, salad was ok, but service was about a D- Understand it's hard to find good help these days......keep looking. read more

We walked in to order just two antipasto salads to go. No pizzas, just salads. After we waited about 20 mins for the salads, one of the girls that worked there asked what we ordered, so I told her. She went back to check on it. After about 5 mins of investigating, she came back and said it will be ready in 10 mins. After about 10 mins we started to notice that a bunch of people who ordered pizzas, after we ordered our salads, we getting their orders. I went back up to the register and asked what the status was. The cashier checked on it and said that we have 4 tickets in front of us. When I told him how long we've been waiting and that people were getting their pizzas quicker than our salads he chuckled and said "yeah that sucks". I asked for my money back, which they gave us, but the other girl laughed and said "like you really don't want your salads now?" I will not be coming back. read more

We have never heard of this place until our coach booked our end of season team party here. We are always excited to try new places even though this was a little out of the way for us. I was having a terrible day and was looking forward to have a nice dinner with my four kids and having a fun party. The prices are pretty decent, the food was horrible. Nothing had flavor, not even the cheesy breadsticks, and the alfredo was watery and bland. They do offer a 10% discount when you check-in on Yelp. So the night took a turn for the worse when we found a hair in our salad, it was a turn off and since we were almost done, I just put it on the side without another thought. Until we got to the pasta and there was a different kind of hair at the very last bite. It was time to bring it to someone's attention because twice is not cool. There was a young male employee going back and forth past us bringing pizzas to the party room. He ignored me the first time I politely said "excuse me" but the second time, he whipped around and snaps "Are you talking to me? I'm not a server!" This was the same employee who delivered our food earlier and when I asked for marinara sauce he said to ask the workers at the register, but there was a line to the door so we decided against it at that point. His name is Camillo and he needs a job that deals with ZERO people because he's not socially equipped. The manager Amber was very empathetic and wanted to quickly resolve the issue, she called for their GM Lindsay and let me tell you, she is the saving grace of this poorly employed establishment. She listened to my complaints and bent over backwards to resolve the issue. She credited us for our meal and also made sure that we could come back again and have a meal on them. As amazing as she was, we could not return to eat having two different people's hair in our meals. So sad as we really had high hopes for this place! So if you like hairy food, you'll love this place! read more

Pizza Factory - Hair in our house salad - Pizza Near Me - Winchester, California

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They have a wonderful salad bar. I enjoy the pizza toppings and take the crust home to my birds and the outside birds. I love the potatoes and bread Knots. Great place for young kids. read more

They offer a kid's restaurant tour for groups of 10 or more. The kids, of course, had a blast as they had the chance to go behind the "scene" into the kitchen area and the giant walk-in fridge. They enjoyed building their own pizza as they selected their own toppings and watched it go into the oven. One of their favorite things was watching the dough tossed in the air and getting a chance to catch it! The pizza was delicious! read more

Pizza Factory - Pizza Near Me - Winchester, California

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If I could rate 0 stars I would Worst experience with pizza factory ever. I'd ordered a pizza for my daughters over the weekend and the pizza was left at our door step on the ground for 2hrs Delivery was running about 45mins to an hour, fine no problem The problem came in to play when my daughter told me after 1.5 the pizza wasn't there. I called and spoke to the manager Amber, she said the pizza guy was on his way, ok no problem. 2hrs later my daughter called me back and said the pizza was still not there, so I called pizza factory again and asked about the pizza, Amber answered the phone again, and said "oh someone signed for the pizza". The driver called and left you a message, nope I had no messages or missed calls from the delivery driver, and that also does not make it right to leave food on the ground So I found that to be odd only because my daughter said no one rang the doorbell or knocked, and she didn't sign for anything. So long story short the damm pizza was left at the doorstep had ants in it After calling for a 3rd time to Pizza Factory and telling them the pizza was left at the door, Amber told me that it's not their policy to bring a pizza back. WHAT! So in that case just leave it a the doorstep on the customers home **Not so smart! Not a good practice** I wanted my money back and a new order prepared, Amber advised that the manager (Anthony) said he would refund the money but would not make a new order. I'm so disappointed and disgusted how this was handled, we've been a customer for over 10yrs. Oh well just lost a customer, and I'm going to make sure I DONT recommend Pizza factory EVER again! read more

French Valley Pizza Factory-consistent over the past 5 years. The level of customer service meets my expectations for a local pizza shop!

When you place an online order in advance for a certain time, one would expect to be able to pick up that order at or around the time requested. I placed an order over an hour in advance because I knew they would be busy with it being a holiday. I walk in at the time I was told to pick up the food and am told that their system was just sent the online request 20 min ago, pushing the pickup time another hour and a half back. They need to fix their system and stop deferring online orders and make sure they are fulfilled at time indicated. My suggestion is if you want to place an order, best to pickup the phone and to confirm with someone on the other end and not rely on a computer system. read more

I ordered breadsticks and the cookie pizza but I ended up getting the big brownie and doughy breadsticks won't be ordering from here again.

Love the buffet special that they offer on mondays! Great for the family! Gets busy during end of season sports. Can be slow at times but pizza and bread have always tasted yummy. read more

The service was excellent and the food never disappoints us. Love the crowd on Monday nights.

I ordered from them 12 yrs ago. Was not impressed. No flavor. I thought I would give them another try today. I specifically told them easy sauce on my pizza. They put extra sauce. Who ever read my order did not read properly. I called to ask for Manager, and Bree said she was manager. I told her what happened and she said she thought it said extra sauce but can see on order I ordered easy sauce. Why do I think she made my pizza? She said sorry that's it. And informed me to order through them directly next time because they have to pay a fee when I order through GrubHub... What?!! When you take a bite of the pizza all topping slide off because of so much sauce and the pizza bottom was soggy. Bluch. Will never ever order again. I am just wondering how I can get my money back. They just called me after this post. Getting a refund. read more