I came here on the way home expecting to pass over it and end the day disappointed. After going to 3 other shops/stores, a beginner, with little to no knowledge of firearms, and being treated like a waste of time, I was prepared with low expectations, especially after seeing the state of this Yelp page. I browsed for a brief bit before one of the gentlemen at the counter noticed I was having trouble figuring my life out. I told about what I learned along the day's events, what I believed I was looking for, and he followed three important steps: he educated me on what I could look for, helped me narrow what I should look for, and made it clear what my options were in that category that made sense. I asked questions, and as a qualified expert and enthusiast, he answered them and beyond. Made me feel welcome, respected me and met me where I was at to introduce me into what has quickly become a new favorite hobby. After some back and forth, I chose a rifle, I had a rough idea of what extra I wanted and he had suggestions in every capacity. I took them all. Because this is what a local business represents: customer service; not because it "should," but because they love their craft and you can see the joy in their eyes when someone else in our community does too. Kyle helped me set up a Springfield Saint Victor, we picked a holosun optic that I've enjoyed more than I should, grip and bipod, extra mag, earpro, and 100 rounds to start the journey. If you find your way in here, respect them, and they will respect you manyfold in return. Thank you! read more

-5 stars placed an order paid in cash after months and months (5) of getting the run around and straight lied to over and over every story possible to put blame on the manufacturer was told they didn't even place my order got yet another bullshit story they mixed me up with another guy after talking with a number of employees threw out the 5 months of shit show went and got my money back didn't trust they could get the job done for order number 2 as them replacing the order was there answer worst shit I've ever delt with out of any local gun shop Needless to say I had to call the manufacturer my self to figure all this out or I'd still be getting the run around and lied to or talked into some no name brand as an option complete joke read more

Solid gun shop with a friendly knowledgeable staff. I've purchased several firearms here and have received great service after the fact for a warranty concern. read more

Never in my life have I used Yelp but I literally installed it just to write a review of this place. I had a rifle delivered to their store and when I went in to pick it up the box was opened with a missing bolt. The previous store had footage of the bolt put into the box. When I contacted the owner and staff they couldn't have cared less about the situation and my troubles. Never going here again and the owner is a slezz ball who instead of wanting to help just called my family names. Now I'm forced to report this place to the ATF and a Arizonas attorney generals consumer complaint. read more

The guys are Pistol Parlour are some of the best of the Valley. I bought my first pistol there and the process was extremely smooth. Don't get all the hate and bad reviews. People new to the industry or people with no business having a gun obviously won't feel welcome there. They will tell you what you need to hear, not what you want to hear. Jaden and Eddie are awesome. Knowledgeable and friendly. Really down to earth. Cannot recommend enough. Some of the best selection and value in the Valley. read more

I have purchased most of my handguns from The Pistol Parlor. I have bought my CZ with optics, my Canik, my Smith & Wesson 9mm M&P 2.0, my regular Hellcat, and my Hellcat Pro. I will buy my next gun here as well. Ask for Daniel he will be happy to help you with your needs. read more

Pistol Parlour - These are all the guns and equipment I have bought so far from Pistol Parlor. - Guns & Ammo Near Me - Mesa, Arizona

So rude. Looks at you so disrespectfully and acts like you're bothering them when you ask questions about the guns, and then wonder why sales are slow. Over priced. Charging $3400 for HKSP5 went to a different shop in Glendale and it was $2600, even with the brace. They're a joke! read more

Soooo rude at the vault. We went in with a pocket of cash of about $3k to spend on a gun and legit walked out just because of how rude they were when we were asking questions to see specific guns. Do not recommend. Go to a more mom and pop place that treats you with respect, we walked right out with our $3k in pocket and headed to a much more chill spot (with better prices for same guns as well). read more

I called about a particular rifle I wanted and they had just received a couple and told me they would hold one for me if I came in over the next 24 hours. I came in the next day and within 15 minutes I walked out with exactly what I was looking for. The price was competitive too. read more

Yesterday, i went to the business and got discriminated again with the way i smell. Because i like to smoke. Between the way I look, talk, and smell, this business discriminated me 3 times since they open. Don't go here. They judge you and they don't like your money. ZERO STARS!!!!!!!!! I would recommend Arizona Arms. read more

Love this place. Support local! I'd prefer to shop here than any of the other big box outdoor retailers. read more

Pistol Parlour - EOTECH exps3-0 - Guns & Ammo Near Me - Mesa, Arizona

I love this place. Knowledgable staff that can hold the correct conversations with industry professionals.

This place is amazing! The selection of weapons they have is darn near unmatched! They also carry a wide selection of accessories for your firearms, as well as some less than lethal response methods. I had been into a couple of stores looking for a specific stun gun flashlight without any luck so I called the Pistol Parlour to see if they had them before making the trip down from Scottsdale and was told they had several models available. The place was extremely busy, but I was able to quickly locate somebody to help me, and although I wasn't looking for an expensive pistol they took the time to go over the different stun guns they had available and check out was quick and easy. read more

FRAUD ALERT!!! If you are looking to purchase a fire arm please do not do so here. After having the store back out on a deal (to which they held a gun paid for by my husband for me to pick up because of their own internal error) resulting in us walking out of the store empty handed we have been waiting OVER A MONTH to be refunded. The customer service was terrible by both our sales rep and an older women whom I have since been told is the owner. We even ran in to a gentlemen a week or so after our incident on March 20th at another fire arm retailer who recognized us and sparked up conversation because of how poorly the staff handled the situation and the scene they caused in store. We have opened a fraud investigation with both our bank and Visa to recover our $680 Pistol Parlour has failed to process but provided us a refund receipt for. Long story short - with so many fire arm retailers in town I strongly suggest doing business with one of them and to stay away from Pistol Parlour. read more

Highly recommend this shop. Staff is friendly, attentive and knowledgeable. Went above and beyond to complete a VP9SK purchase! Thanks again Fellas! .....Love the John Wick Continental vibes read more

Terrific selection. Nice and knowledgeable folks. If I do t have something at my place, I send customers here.

Eddie is awesome and really sets the standard for how this sort of thing should be done. Cool vibe and high end guns. Fantastic combo

Horrible customer service! They act like they don't want to be there and won't help you if you have questions

Purchased a SightMark Laser Boresight .45caliber laser at Pistol Parlor on Dec 28. Didn't get around to using it until Jan 4. It comes with AG5 batteries. Upon installing the batteries, the device did Not work. I took it back to Pistol Parlor on Jan 4. The young sales guy determined that the new batteries were indeed dead and suggested that I get new batteries.......................... No offer to help other than that. Pretty weak customer service, in my opinion for a $40.00 device. I guess I expected more. read more

First thing to understand: PP is BUSY. Always. Frequently it's impossible to get 'em on the phone because They're always BUSY. HOWEVER, in decades of dealing with the owners and shop staff I've never-ever had reason to complain. In fact, they go out of their way to help, which is why there are so many repeat customers. read more

TLDR- Rude and unprofessional staff, lies, and price gouging. I came in to buy my first rifle at the beginning of the year (I've been shooting for years, I've just never owned my own rifle). The first associate I asked told me to go somewhere else. I walked away from them and found another associate to talk to. I was lied to about several firearms before both the manager I found and I both used google to find the truth out. I now go out of my way to visit AJI and Elite Ordnance MFG. I can't recommend Elite Ordnance enough! read more

Went in for a staccato xc and met with Eddy, showed me everything I needed to know. Gave some pointers and tips. Very Knowledgeable

If you want rude staff and owners go ahead and shop here. I came in to buy two handguns and an AR, they didn't like the form of ID I presented even though it is Arizona government issued ID. I was told they cannot sell me a handgun but can sell me an AR. As I was finishing filling out the paperwork the owner comes and tells me she won't sell to me. Which is fine I get it, that's your right. I went ahead and crossed my information out, as I had already put all my personal data in there and ripped the sheet to take and toss out myself. She literally ripped it out of my hand and raises her voice and said she will shred it. That was not necessary and rude, I was going to buy magazines too which I put back and walked out. I won't spend my money anywhere where customer service is not valued. read more

Made many purchases here and have never had an issue. Given how busy they are, the service is always good and good selection/prices as well. You experience may vary but I've never left unhappy here and have referred several people as well. Cheers! read more

ANSWER THE PHONE!!!! Phone is always off the hook, go to the store and there are two customers in the store and 4 employees. They dont answer the phone, email, or messages on social media. Hire a good manager. read more

This is probably my go to shop for firearms and accessories. Everyone there is always friendly and knowledgeable. If you go there often like I do you get recognized at the door. I have had plenty of dumb questions and they don't make you feel stupid. Great shop. read more

I have seen reviews and comments from others regarding possible racism by the store clerks when serving customers. TRUST ME... You don't have to be Black or Mexican/Hispanic to be treated like crap in this place. I was looking at a particular handgun and the clerk helping me seemed very annoyed while helping me. I asked more than one question about the gun and he repeatedly said, "I don't know." I wanted to purchase the handgun and asked if he had one without a thumb safety. Again, he stated, "I don't know!" And just stood there looking at me. When I asked him if he could check for one without a thumb safety you would have thought I was in a restaurant sending my dinner back for the third time! Somewhat unpleasant to say the least... no smile, and probably worst of all, he couldn't even cough up a "thank you" for the purchase. I do believe the prices are competitive; however, DO NOT expect any support after you have made your purchase. The sights on my gun were off and I could not fill either magazine to capacity. I went back to the store with the firearm and magazines and another clerk just shrugged his shoulders and told me I needed to go see a gunsmith! LOL. This was becoming comical at this point. Bottom line, if you know exactly which gun you want definitely check the prices at pistol parlor as they have been competitive... NOT THE PLACE FOR FIRST TIME GUN BUYERS WHO HAVE NO IDEA WHAT YOU WANT. read more

Very aggressive, Sorry to the staff members who were clearly annoyed that i was shopping there. My good dear 2A loving friend of a "darker" Skin tone had a worse experience than I did. Don't even get me started on the vault. Set of WP PVS-14s for 5K that the guy behind the counter swore it was what Special forces used, Basically told me I didn't know what I was talking about when I said that's not what SF used ... judging by his size the only deployment he's been on was to golden corral to "Eat all you can eat" instead of being all you can be... But they have a good selection just overpriced and rude people read more

Definitely would not buy anything here again. They do not stand behind the products they sell. I purchased a Leupold Delta point pro about a week ago. I finally got to shoot and it and it broke in less than 100 rounds. The shop won't exchange it or help at all. Told to go through Leopold. Any of the other shops I go to would have exchanged for me in such a short period of time. I will never shop here again. I only go to shops that stand behind the products they sell and understand good customer service. read more

I came here with my dad to look at hand guns prior to reading their several reviews. I was surprised by the several negative reviews considering that I had a great experience. Prior to coming to this shop I had been to Sportsman's Warehouse and done a bunch of online reading to narrow down what I was looking for. I told them what I was thinking and asked them to show me some other hand guns that I should also consider. I went in with a TON of questions and they made sure to take time to answer me and show me several different guns. I also couldn't resist handling a few of their AR collection. I was impressed by their selection right when I walked through the door to say the least. I decided to stick with the revolver that I had planned on and they were happy to order it for me. Can't wait to go to the store again to pick it up and browse through what new stuff they may have behind the counter. As for the customer service, it was top notch and I ended up interacting with 4 different employees. This is a great little shop! read more

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Nice place good staffing friendly and welling to help as soon as you enter the door. I Would consider this place my main gun store for now on read more

Worked with Tanner and another gentleman, and they were great. They gave me the answers to the questions I had about my first firearm purchase, helped me make sure I had what I needed in terms of tools for maintenance, ammo, and guided me along the way. Would continue to highly recommend this shop to friends and family who are looking to purchase a firearm, and have already turned one friend to them who will be going there when he decides to move ahead with his purchase. read more

I went in to ask about a particular handgun I was interested in. The kid, young man, punk, was at the very least rude and uninterested in helping me. I think put out may cover it. After looking at a handgun, he just walked away like I wasn't there. I came to buy!!! What an A... I will NEVER go into this place again. Take your business elsewhere. There are many other gun stores available in the Phoenix area! I wish there were minus 10 stars! The best part is I left this place with my money! read more

Visited this establishment a couple of times over the past year to get a feel for the place. They have a decent product selection on the shelves for people to look at. Their firearms pricing ranges from average-to-overpriced depending on the firearm. The customer service is subpar at best. I had maybe two fair shopping experiences there-both by younger staff. My last visit was most uncomfortable, indeed. It involved striking up a conversation with one of the older employee's which soon regressed into his discontent over African-American's in general, unfortunately. Too bad, because there 7.62x39mm is priced cheap but not cheap enough to ever consider frequenting that establishment again. Thanks, for reading. read more

This is an awesome gun shop!.. The staff is so friendly and enthusiastic to help out their customers. No Ego's here!. They have a awesome selection of handguns. They run the background check prior to purchase unlike other places you pay for it first then they run it and sometimes other place will charge you are a restocking fee. Stay away from Sportsman's in Gilbert, AZ they are rude as hell and they have a long 3 hour line, and you better know what you are looking for or else they will walk away from you and leaving you standing there while they help other customers that just walk up outside the long line. read more

Very upscale store with a wide variety of products and services. It is a small shop, but it is jam-packed floor to ceiling with quality items. I purchased a sling the day I was in, but noticed other things that I'll be saving my pennies for. Will be back for sure! read more

Took my "new" S&W 22 rifle out to the range only to discover the firing pin was froze up. I wasted more time by going back to the Pistol Parlour to figure out the deal on my supposed brand new rifle. Misleading statements.... followed by a couple outright lies. I then found a reputable gunshop in business for over 50 years. They inspected my rifle and said, "This rifle has been fired.....ALOT" The manager at the Pistol Parlour tried to tell me the frozen, caked with dirt firing pin came from the factory that way. The finish was even rubbed off underneath where it had rested while being fired. Hard to notice unless you suspect that you were sold a used firearm being sold as brand new and get a thorough inspection. read more

I don't get here often enough as it just far enough off my regular route but the three times that I have been here in the last couple years were always great. Nice friendly people, good prices and generally good stock levels. read more

Pistol Parlour is awesome. Over the past 15 years I have purchased many firearms and will continue to go back. They seem to have the best prices in town and allot of inventory. read more

These guys take care of me and my dumb questions. Bought a few weapons from them, gave me friendly advice, honest opinions, and let me choose what I thought was best. Owner is good people, and they have alot of knowledge between all the guys at the counter. Go see these folks when you are ready to gear up. I will be back soon for more stuff, as soon as the wife is not looking.. at the credit cards!! read more