Poor/rude customer service. Incident: Entered the establishment with family, a child of 8 years old was carrying a less than half filled drink from the outside. The child was told to get rid of it in a very rude manner. The server never explained the policy, just rudly said, "Get rid of it now." Server spoke very rude and mean to the child, was uncalled for. The child had no idea what was going on. If this business treats children like this, it will never get my business. Customer service needs to be taught. read more

This place has so much potential however, the service proves otherwise. We had a group of four with a reservation at 6:30pm. we showed up at about 6:15 (two of us) and waited to be sat right at 6:30. Our server (I wish i remembered her name) approached us and seemed pleasant at first, she got our first round of drinks and we waited for the rest of our party to arrive. We ordered the fried pickles and mozzarella sticks, one of our friends asked for mozz sticks to be extra crispy, which our server said they couldn't do. The appetizers came out in a timely matter and they weren't terrible, just your typical fried pickles and mozzarella sticks you'll find anywhere. We waited some time to order our food and once we did, my friend ordered quesadillas, her fiancé ordered chicken nuggets extra crispy, he also tried to order just a simple burger patty. again the server said she had no way of ringing it in and would have to charge for a full meal price for a patty. Weird? restaurants i've worked at definitely have options and are able to modify such things. We brushed that though. My boyfriend ordered the loaded mac and cheese and i ordered a burger with no cheese and bacon. The server kindly repeated the order to us which seemed to be correct. Once our food arrived, my burger had cheese and my friends quesadilla never came out. i told the food runner the burger wasn't supposed to have cheese, he simply replied "ok" and took it back. 10-15 minutes later my fixed burger finally arrived at room temp. At this time we are still waiting on the quesadillas. We asked our server if she knew where they were to which she responded "i don't know" while walking away to another table practically ignoring us. at this point we were quite frustrated with how rude the server was being, she did seem busy but i just don't understand the attitude. She came by once again and we asked her where the order was to which she said "i don't know i haven't been back there to look". we were all kinda shocked by this response as she walked away. we simply had to cancel the quesadillas order due to us having a reservation at 8. it was now 7:40. the server clearly did not care about our experience. She seemed in the weeds, maybe she could've used better training or just some simple help. The bowling was okay, we walked to the bowling area where there is a bar and i see literally the entire well FULL of dirty drinks, i'm talking piles of dirty glassware just sitting there. We arrived to our bowling area to find the guests before us still there basically waiting for a server to help clean the area to which they never came. We never had any service while bowling either. I was under the impression we would have a service during this time. Overall, i would not spend my money here again. I would definitely recommend main event or andrettis over this place. if you do go to pinstack, eat somewhere else before. whataburger is probably better quality. read more

Me and my spent almost $50 on this game called Willy Wonka. we got 7 Golden Tickets, which give 1000 tickets each. It even let us redeem them. however, when we went to spend our tickets, it said we only had 200. We got SCAMMED over $50 and 7000 tickets. this place is a scam. and the bowling machine kept breaking, IN THE VIP LOUGNE. bad place. never coming here again. read more

Went for a work function so the private room was nice. Still a little noisy but it's a bowling alley, it's not supposed to be quiet. The staff was really nice and accommodating. It was a Saturday so definitely crowded. With that being said people left their empty cups throughout the arcade which wasn't fun when walking around. Overall, cool place. read more

Myself, my daughter & her 2 children went bowling. Other than it being pricey for 2 hours bowling. We ordered food & it was brought to the lane. Noise is loud but it was happy noise & we added our voices. Food was good. Other than the price it was a blast! read more

This was my first time visiting Pinstack because I passed by it numerous times. I decided to do my research and celebrate my birthday here with my friends. Pinstack is far cheaper than Bowlero, and has so much to do, even more than Main Event. While it was quite obvious some workers did not want to be there, we had the best server Daniel who catered to my party and was happy to help us! Our food (nachos, fried pickles, and pizza were delicious! I went here on a Thursday night and it was quite empty with no wait times and relaxing. The arcade games were also very fun with numerous choices. Thank you Daniel and Pinstack for making my birthday one to remember, and I will be back! read more

They only oil their lanes once a week. Not a place for bowlers, if you want to hook your ball go elsewhere. Straight garbage lanes

Disappointing. We made a reservation on Saturday night at the restaurant within Pinstack and was seated promptly, however, the service is absolutely TERRIBLE. Our waitress greeted us, took our drink order, and returned with our first round of drinks in a timely manner. Upon delivering our drinks, our waitress made a comment about one of our drink orders. She proceeded to tell us that the bartender was making fun of us for ordering a not-well-known cocktail. We brushed this comment aside. After we ordered our food, the server had taken a very long time to bring us our second round (10-15 minutes). When our food came out, one of the orders was wrong and another was entirely missing. We informed the food runner that our burger was supposed to be delivered without cheese and they promptly returned the plate to the kitchen. About 10 minutes passes, and there's no remake burger, or any sign of our fourth missing dish. When we asked out waitress where both dishes were, she passed us by without any regard of our concern and simply shouted "UHH I DONT KNOW" and continued to take care of other tables. Now, as a former service industry worker, I understand that she may have been in the weeds, but there's no reason to have such a piss-poor attitude when waiting tables. We had to ask, AGAIN, where our food was and ended up cancelling the fourth missing dish altogether. When the remake dish finally came out, the burger patty was literally cold. Overall, shitty service, and mid food. Eat before you come. We had a second reservation for a bowling lane and was immediately given shoe rentals and assigned a lane. The party before us was still sitting in our booth wondering when the servers would come and buss their lane table. They confirmed that service was horrible, and they were hosting a birthday party. The only good thing I can say about this establishment is that they have little to no issues on their bowling lanes, and a variety of arcade games. Each game card is tiered at $20 for 100points, $35 150 points, etc. Each arcade game is around 7-12 points if you're not a Pinstack member or something (completely going off my very bad memory ). Probably will not be going back. Impeccable service and food is what makes a great establishment, and unfortunately, this place has neither. read more

The review is for the food. Terrible. It was so dead and the staff was not on point at all. The popcorn while you wait came out after the appetizer. The front desk and waitress had no idea how any of the rewards worked. The $20 burger was the worst burger I've ever had. No flavor, no seasoning and too much going on. It was really dry when I asked for medium well. The bacon wrapped jalapeños on top were the worst I've ever tasted. The wife had the chicken and waffles which were also the worst ever. They try to make it too fancy. It was 4 strips individually on top of hard over cooked mini waffles. The pizza was OK but way too much crust. Crust was crispy and good but inside a lil underdone. The arcade was cool but being so new had so many problems. So many games were broken. The games are just soooooo over priced. read more

This location never picks up the phone terrible customer service. If you are planning to go there, you get an answer before heading there, just to ask questions, good luck read more

Amazing workers, love the atmosphere! Milkshakes and huge pizza was amazing! Not too crowded, as it got later in the evening it got busier but waiter was till attentive and made sure we were taken care of. read more

Fun, great food, great service. Always a good time no matter what day and what time! Go have a great time!

Better be here early once it opens,its very pack in the afternoon.They have Oreo shake and its very good! I recommend this place!

Today my daughter's class when't to celebrate the end of the school year. She bought a milkshake and was over charged. Glade I teach her to keep the receipt so I could double check. Sure enough she was and charged for a souvenir cup. Never was asked if she wanted the souvenir cup, but who cares. Let's over charge and charge for cups. Why Not, no one will notice. Well this momma did. Also, she found a bug in her shake and her friend found one in hers. Most the kids did not like the pizza. Some of the games weren't working. The cards they received to scan for games some of them did not work. Would not recommend for a family or school celebration. Disappointed!! Especially when kids get ripped off. read more

The service was great (Thanks Kim), the drinks were good, but the food was below standard. We ordered the buffalo wings with a large supreme pizza, the quality was just not there. I may have gone in with high expectations since I saw the place on Elder eat's. The games and bowling area was awesome, perhaps next time I'll just stick with the drinks and games. read more

The vip bowling was fun, food was bar food. We did not order the giant pizza but we saw it, it was HUGE!

Place was fun, bowering was great. Margaritas was yummy! Will be going back. Staff was helpful and wonderful

Thanksgiving Day Well thanksgiving day didn't go as we planned and to not be disappointed we went here to find some fun .... Everything was awesome we saw the location decided to bowl ......we paid since there was a group of 6 ....my husband started to ask me on the drive home what I paid for the bowling when we realized that we paid for weekend rate he contacted PINSTACK to be advised that since it was a HOLIDAY you would pay extra AT NO POINT did they advise that we were paying more just a HOLIDAY no signs were put but basically management well sorry I'll train them better honestly felt like oh well and deceitful .... Everything was amazing the food the customer service the games Just make sure to go on a regular day if your going and if you go on a HOLIDAY make sure you aware of what your paying for read more

Zero gluten free options for food. Really disappointed. It's really not that hard to have at least one gluten free option for guests with a food allergy. read more

I came in so excited to eat their cheese fries. When I got them they were cold. They were also so dry I could of used some water. Too bad it wasn't getting refilled. My server kept disappearing and then i looked over and she was behind the bar tending to the whole bar. All the other servers looks as though they were "helping" my server. I went without water for the whole 2 hours I sat there. Margaritas are all SYRUP! Don't do it!!! I asked for wing flavor on the side and my wings came... you guessed it COLD! & out wrong! Had to keep asking for things. Towards the end of the meal noticed a manager. Oh but guess what? He didn't tend to us ONCE! He passed our table of two with empty waters. He passed twice with his empty tray and our plates stacked at the end of the table. He passed three times with our staring into his soul and not once did he stop. You'd think the restaurant part was busy. NOPE! there were maybe 6 couples and 1 6 top family. No clue why it was such horrible service. Okay well let's play games! So we went to play the wizard of OZ game and you get blue tokens (worth 15) red tokens (worth 30) and then cards (worth 100). THEY ONLY HAVE TWO MACHINES to count these tokens. Well one broke while counting my tokens and the poor guy running the prize booth asked for help SEVERAL times. Wanna know where his help was? Running around with swiping their game cards for other people their age. There were two boys in Pinstack shirts with name tags and radios getting called to help. They looked around and went back to flirting. This was just funny, all this to say don't expect customer service. Expect to do it all on your own. Bring your kitchen apron and serving button up. Then later bring your games attendant shirt to fix anything you need. read more

This review is strictly for the bowling lanes. They were very dry. Even with a plastic ball, it hooks so much. Very disappointing. read more

A lot of fun. Reservations online makes it easy. Food is good but a little pricey. Highly recommended.

30 min wait and counted 11 tables open . Waited 35 min and had to ask for service ... Water was straight from the sink ... Food quality poor, served cool. Understood staff shortage but quality also impacted .. won't return , very disappointed read more

First time coming here for a work event, the facility was nice. However, if you're going to pay good money for any event, the waitresses the servers are not very good. We had a three waitresses and they were all pretty much useless. I guess they're counting on that fixed tip that they get that they feel they don't have to pretty much work For customer service other than just running around and picking up glasses because that's all they did. They were terrible at taking orders, at response time, at follow up. I would not spend good money to have an event here out of my own pocket. read more

Kids had a great time, but be ready to spend lots of money. Food was ok. Drinks a little weak. Daughter loved the milkshake. read more

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The workers are very kind the pizza is amazing as well as the cheese sticks a class went for a field trip and all they said is how fun it is so I would totally recommend. read more

DISCLAIMER: Being that this is a new business this review will be based on potential. With that being said Pinstack is a awesome. Location could be better due to limited parking. They are loacted of 410 by North Star Mall in the same area as Alamo Drafthouse. We went on a Saturday night so of course it was bound to be busy plus it is the holidays. I did attempt to reserve a lane prior to the time we went but they were all taken. I do recommend planning ahead because we ended up waiting 2 hours. Which wasn't that bad because we decided to eat at the in house restaurant while we waited. However, that experience was different. They were clearly understaffed or the staff they have in that area are poorly trained. The first gentleman sat us and said our server would be right with us. 3 hours later ....in my Spongebob voice... but really like close to 20 minutes later we finally had service and that was because the table next to us complained about their service and left. Our server was Edwin and I felt sorry for him...he was visible scattered and couldn't keep his thoughts together. He was attentive just spread to thin from the lack of help. We did notice some people in the back that were not busy but not sure what their duties were. We ordered our food and the food didn't take long to be prepared which was great cause by this time we were starving. There was another young man that brought us our food. All I can say about that is he hasn't been properly trained on how to hand off food. Alright...so now we've eaten and are waiting on the lane. I went to check on our progress and the lady let me know we had about 30 miniutes left and after 30 minutes passed we actually got our lane. They have two VIP rooms with private lanes and then 12 regular lanes. Which is the reason why it takes so long to get a lane. Regular lanes are about $45 and or and VIP are around $58 an hour and each lane can accomodate 6 players. They have 2 bars one in the restaurant and one in the bowling area. Arcade games bumpercars from what I can tell. They also have Happy Hour and other specials during the week. All in all this is not a bad place at all....they just have some kinks to work out. I am definatley going to give them another chance. read more

We had such a great time at Pinstack! We came here after my sister's graduation from Air Force BMT and we had an absolute blast bowling and playing games. Jose helped us with a VIP bowling lane and game cards and that's exactly how we felt, like VIP! Thanks to everyone at Pinstack for such a memorable celebration! read more

Came here to bowl and celebrate a birthday. Reserved online simple, easy, & efficient. If your looking for a high end classy bowling lane I would recommend this place. Shoes weren't falling apart, no problems with lanes. Fast food and service. Maybe that there bumper car things gave me a bruise but we were young adults playing going at eachother hard lol. read more

The games are pretty cool but probably would never come here to eat again... We arrived a party of 8 and got seated pretty quickly at around 2:30pm. We ordered our drinks and weren't seen for about 20min after that. We then called another server to see if we could place our order. Out server finally came and we ordered our appetizers and entrees at the same time at around 3:15 we had got our appetizers about 30min after and never received our food. We watched all of the tables around us that sat after us get their food and appetizers and decide to tell our server to please cancel our food as we had to meet with friends at 4:30pm and our food still was not out. Our server was extremely nice but when the manager came out he was extremely rude. He just kept stating "so you're just gonna leave all of that food there it's almost ready?" It was pretty unprofessional as he then proceeded to say "y'all just ordered your food 15min ago, that's what my screen says" when we kept telling him we put our order in over an hr ago. Our server kept apologizing as we kept stating to him it was not his fault as maybe the kitchen was behind or just trying to get smaller orders out. Definitely wouldn't recommend eating here if you have a big party to avoid this or maybe get there 3-4 hrs early if needing to be somewhere after. read more

We went the night before Thanksgiving and had a blast! We played bumper cars, laser tag and climbed the rock wall - family competitions are the BEST! It was also half price wine Wednesdays - so we toasted with champagne. We ordered the kingpin pizza - which was as big as the table and the WTF platter - this came with onion rings, french fries, wings, tenders - it was awesome! And of course we bowled and exchanged all our tickets for candy and cool balls for the kiddos. I highly recommend this place! You will not be bored! read more

The service was absolutely terrible we booked the VIP area for a birthday party and got treated like trash our server didn't know how to do her job we waited an hour to get our drinks from the bar the server even told us that the bar was refusing to make our drinks because they don't make any tips so when the food came we couldn't even enjoys it because we didn't have anything to drink not even water Managers had to get involved only for the bar to make our drinks wrong. At the end of the night we left birthday presents at the table while we were at the bar and walking around playing games to come back and find all our gift stolen. read more

My family planned to go to Pinstack last night, and we had a delightful experience. We wanted to bowl, but the lady at the bowl desk said it would be an hour-hour half wait, which we didn't mind. We checked out the games in the arcade, and boy do they have so many things going on in there! They have laser tag, bumper cars (it was so fun!), and rock climbing... it gives me Mia Thermopolis vibes every time I see a rock wall hahaha. It's the perfect place for the children & adults to go crazy. You could order food while you're bowling, although we decided to eat in the restaurant during the wait. The servers were awesome & the food was delicious! I think I saw someone walking out with a huge pan of pizza. I received a notification that the lane was ready for us, and we were just about ready to bowl. The sweet lady Jane at the bowl desk has been incredible! She explained to us the difference between VIP and main lanes. She mentioned the interactive bowling experience and we were here for it! Unfortunately, if you have underage people with you they can't be in VIP after 8pm. Btw they have a bar in the restaurant and by the lanes. At one point I noticed her helping out other customers bringing utensils/plates to them, the people behind us with their lane issue, and the people across us wanted to order drinks. She has great communication with the servers & managers. They have cute Christmas trees scattered around the place, and we took a family picture with Jane! They were so busy, but it was definitely worth the wait & the experience! I just wanted to leave a positive ++ review for them because looking at the ones before coming here made them seem inadequate, but other people don't realize they barely opened a month ago so you can't expect everything to go perfect at this second. With that being said, I would most definitely come back again! read more

We went in for lunch to see what the location was all about, and we were impressed with the possibilities of having a Get together and enjoying the extracurricular amenities. So we decided to sit and have lunch. We were seated by the hostess and literally waited 15 minutes, and not a single person working there acknowledged our presence. Needless to say, we left. If this is what Pinstack is about, we will not return. read more

I have never even heard of Pinstack being from Florida but my hotel was next door. Turns out that I visited on opening day. This is a perfect playground for kids and adults alike. The fact that the food and drinks are excellent and reasonably priced is just a bonus. I will visit every time I'm in the area. read more

If it was possible to give NO stars... I definitely would. My friends and I gathered together to celebrate our friends 28th birthday and was ready to have a great time. It started by Zack "the manager " tricking my friend who coordinated everything into buying another lane. We had asked the hostess if we could decorate the table and hang our balloon garland. She asked the manager and they said yes. Zack then comes in with a police officer and an attitude to tell us to "take those decorations of HIS wall" and was very rude and unprofessional. We then decided we did not like how we were being treated and asked for a refund. Zack claimed he could not receive one (after tricking us into buying another lane) and we were put out of the establishment. And before you ask.. yes we were the ONLY black people on the premises. read more

Customer service?? What's that?? It was so bad I want to volunteer to teach a class to this staff. My boyfriend went in to check it out and grab a drink, play games and chill. Went to the bar... literally had three workers look right at us and keep on with their activities. No hello... no we will be with you soon...nothing! After about 7 minutes we decided to walk away but I had to say something to the two employees standing right in front of me!! I said when a customer walks up it's customary to ask if they need help. Then he says "oh can I get you something?" I just walked away.. we went ti the bar in the restaurant... was greeted by a bartender with skinny jeans and an open fly.. like completely opened... wth. After finding the bar to be very limited... we took our margarita and just played games. Very crowded but it was a Friday night but all I have to show for $35 is a watermelon pop from the very nice gift shop.. lol .. please get these kids some service skills pronto! read more

We just returned home from our first trip to pinstack. The experience was terrible. We paid $145.06 for a VIP lane, we bowled our first lane at 5PM, the lane shut us down @ 6:05. We had to request a server three times, our order was taken around 5:20PM. No one spoke to us prior to that. Our cocktails never showed up. When we asked our server at 5:40 she had forgotten the drinks. She returned 10 minutes later and told us the bartender doesn't have the ingredients to make a margarita. I shifted my order to a beer... when it arrived it was flat and warm. Once we were shut out of the game early I asked to speak to a manger. I spoke to a bar manager who comp'd my $6 flat beer, thanks! I spoke to a woman who said she was an event manager. She told me it was staffing issues and not her problem. When I asked to get a refund for the 20 minutes of bowling we did not get they said it was a computer thing and they have no control. Also, food is one step above middle school cafeteria, except colder when they serve it. So maybe a level below middle school cafeteria. Save your money, go to a neighborhood bowling alley and have a much better time for a fraction of the cost! read more

This was an amazing place to go with my family last night. We initially came in to enjoy the arcade area, which was amazing. The employees were so delightful and the amount of games that were available to us was a huge plus! We then transitioned into the bowling lanes and the prices were super affordable. Sonny was so great to talk with and he was very helpful in explaining all the pricing and how the lanes worked. Great employee you have there! We ended up waiting to order food after our lanes expecting to be able to order to go meals in the restaurant. Unfortunately, that is not an option, which is perfectly fine. Zac the nice manager there was very helpful and provided excellent service as our server since they were short staffed. He was quick and helped our table with drinks and orders even as he was helping everyone else. Even though we did not mind the long wait for all of our meals, he provided a small discount for the inconvenience. Overall, this is a 5 star place across the board and I highly recommend you take your family and enjoy an amazing time with them there at this welcoming, high class, and best customer service experience you can get in San Antonio! We definitely will be back! read more

Was disappointed in this place. I went to try it out to bowl with my wife and we decided on the hour of bowling. After our time was down to 36 min the pins wouldnt reset and we had to wait 15 mine for them to fix it. Once fixed our time was reset but to 34 min, two min lost which I did not really care about it. But then after bowling, once again the pins wouldnt reset. We had to reset it after EVERY single turn. It took a minute each time to fully reset the pins because it was obviously faulty. I went and told a worker and he did not seem to care at all. With just the two of us we couldnt even finish one game in the amount of time we had left. On my way out I told a manager who was not apologetic at all. He just brushed it off even though it clearly made us have a bad experience. All he said was he'd have a tech fix it for next time but no he wont lol.....after reading the reviews this same incident happened to someone else. Don't bother coming here. Main event is much better or for bowling stick to bowlero, Ive never had an issue at these places. Also their lanes are wayyyy to waxed, if you spin it when bowling stay away! read more