Complete DISASTER! Poor quality! Rude! Insulting!…read more In 3 months I tied this business in hopes they improve after first and second tries, 30% of items were cleaned poorly and I kept requesting to clean them again. Another 15% (white clothes items) were coming back with yellow stains on spots where I didn't have stains before. So much time got wasted on driving returning poorly cleaned things! The deal breaker, however, was the leather cleaning event. I brought a top notch designer leather jacket and leather pants for cleaning. They took those to pass to another cleaner. When I came back for pick up, luckily, I decided to check how well those were cleaned. The jacket looked as dirty as it was originally and my leather pants were ripped off on a butt and had two dark liquid drops. I practically cried! Instead of an apology, the store manager told me that it is how I brought those pants to them. When I started telling him how dare he was to tell such things to me, making me pay for the service while hiding the damage to the pants, he finally said that they will figure out something. They said that they have an insurance and if it doesn't work, they will give me store credit of at least $800 because pants were not new. The new pants cost is ~$2K if I want to buy the same brand. The whole story was drugging on for 2 months and I visited the store multiple times just to hear that they were still trying to resolve the issue. At some point I demanded to talk to the owner. They said that the owner told them NOT to give his contact information to me and that they are actually not responsible for anything. Since I have no receipt (why would I have it if I buy most of my clothes in Europe and I don't plan to return it back to the stores), they cannot file an insurance claim, besides, it is the other company damaged my pants, not them. They insisted that they are not liable for anything. When I asked the name of the company that damaged my pants, they refused to tell me the name either and said that they stopped business with them. At the end they told me NOT to come back because they could not help me. My next step was to file to the court. For that I need their UBI number which they also refused to provide. Sharing this information here in hopes that my story will save you from money loss and stress of dealing with unethical businesses.

On Monday morning of 7/18/22 I called Aloha to ask for an estimate on how much it would cost to…read morebring in two curtains to be hemmed and how soon they could get it done. The man on the phone said he wasn't sure about the price until I brought them in and that they could get them done by Wednesday afternoon. Perfect. Upon arriving to the store a bit later that day, the man working said he couldn't believe that the person on the phone told me they would be done by Wednesday because it usually takes them a week. He made a few calls and was able to assure that they would be done by Wednesday. I asked him approximately how much this would cost me and he looked at the curtains but could not give me any insight into how much it would cost. The curtains are blackout curtains from target. They are 50"W 95"L. I paid $74 for the both. I needed them hemmed 11". I should have known right then that when he didn't give me an estimate this could be problematic, however I trusted him and saw another reviewer on yelp mention they paid around $20 for curtains to be hemmed so I figured mine would cost approximately $20-40 since mine were lined and there were 2 of them. When I arrived to pick up the curtains I thanked the man for getting them done so quickly and he made a snide comment like "yeah we should have charged you extra for doing them so quickly" which I felt was a little rude as I was very gracious and thankful and was planning on giving a great tip. (Plus the guy on the phone said this was do-able) When he said they were $105 I was shocked. I could have NEVER imagined this price. I asked him "$105? Are you serious? How could it be so much??" He briefly explained that alterations are expensive these days. I called 4 different alterations spots in the Eastside area and they all gave me a quote of a minimum of $20 and maximum of $50 for the curtains. While I am relieved to have my curtains done in time, this was so unexpected for me and I would have really appreciated it if they could have given me some insight into how much this would cost beforehand. I paid way more for the alterations than the actual curtains. I will be taking my business elsewhere next time as I feel he took advantage of my naivety

It's my first time using the cleaners. They were able to remove a stain on a delicate sheer dress…read more Very happy with the outcome . The service was well communicated for pickup and the shop looks clean and well operated.

I have heard a lot of good things about Spotless, but I wasn't able to come here sooner as I didn't…read moreneed to send out fancy clothes for wash due to Covid lockdown. My teenage son borrowed his dad's suit for the homecoming dance, and without consulting he went ahead to put the whole suit and tie into the washing machine. Ugh, you can imagine the result... We know that most cleaners provide alteration and repair services, so we tried Spotless for cleaning and also for repair. When we showed the lady at the counter the ruined suits and tie, she laughed and said, "Oh! Teenager! No worries! We can fix these!" In a few days, I came back to pick up. The suits and the tie looked like new, just like when I bought the suit and tie for my husband many years ago! Wow! Moreover, the total amount for all the services was not much as I expected. The pricing was reasonable, maybe I should say cheap!! It may be the cheapest in the area! I am now a fan of Spotless. I will definitely come back again.

They did a good job I wish I would've told them I don't dry…read moremy shirts but that's not their fault. Good job Highly recommended

Laundry Out responded to my request for service by saying they could not accommodate my request…read morewithin the desired time frame. I selected the "flexible" option from the project survey on Yelp. I responded and said my timing was flexible but never heard back. On the plus side, I'm now a client of a competitor on the East Side ( Snoqualmie Suds ). They are responsive, professional and provide great service. I found them from the same Yelp project request.

Bring your belongings here at your own risk. This cleaners damaged a brand new silk shirt and…read moreblamed it on me !!! The shirt was brand new and in good shape and only worn once ... I wish they had just took accountability and been honest. What a fraud!

I rarely write reviews but they "lost" my blanket when I went to the store to pick it up. A few…read moredays later, they "found" it and it turned out they gave the blanket to another customer by "mistake". No apologies were given and still charged me. I guess they just lost another customer. As I am writing this review, I noticed a similar review happened not too long ago. I assume this mistake happens a lot and they did nothing to change the process.

I brought a Jenny Packham gown and they did a great job. Glad to have found a good place.read more

I popped in and asked the price for cleaning a will comforter of mine and the value was amazing!…read moreSo, I brought it to them and within a day or two, I received even better results than the service requested. They rolled and put my comforter into a breathable tote (to store it). Such a pleasant surprise. I will not hesitate to use them moving forward.

Sent an inquiry message and Steve responded almost immediately. We were staying at the Hyatt in…read moredowntown Seattle and he made things very easy. We left our laundry at the front desk, it was picked up and dropped off within 24 hours as promised. Kept me updated the entire time from pick up to drop off! Detergent is free and clear which is what we use at home even. Everything was perfectly folded and in bags when returned back to us. Also, he offered a 15% discount for first time customers! Very reasonable prices. Highly recommended instead of spending our time at a laundromat or spending a fortune with hotel laundry during vacation!

They replied to my initial request quickly and I'm looking at them handling my Laundry service…read more They replied to my initial request quickly and I'm looking at them handling my Laundry service He messaged me about 12 hours after picking up my clothes with an ETA showed up and this man is the Laundry terminator he will be back. My practice is growing so I need to spend less time doing laundry and busy work so I'm gonna farm out these items to save myself some time and I love not doing laundry. Excellent value for the time and quick poof clean clothes value.

Classic Cleaners did an exceptional job cleaning and preserving my wife's wedding dress. The staff…read morewas also very friendly and welcoming. I will definitely be coming back for all of my other dry cleaning needs.

Summer time is here washed my bed sheets laundries / pillows came back like it's brand new…read more If you have an important clothes as gift or needs something to make it shine ?? I recommend here They also pick up / drop off your laundries All you gotta do is just put your dirty clothes outside in the bag and they will bring it back to your door all fresh and new . Thank you

I have been trying to find a dry cleaner in the area for a while and randomly stumbled upon this…read moreone. They did a wonderful job with the dry cleaning on my suit jackets --- they look almost new. I don't know if some of my prior dry cleaners were bad but I've never had a jacket come back so crisp and clean. I will definitely use them again. In case anyone is wondering though, the location is actually not inside the shopping center (where yelp and google places them). They are next to bank of america, in the same parking lot but in the outside building.

Took a top in for alteration- it was a simple hem. Woman quoted me $15. Went in to pick up, and the…read moreprice jumped to $25. No the cost wasn't massive, but it was still 75% higher than what they told me. They seem to excel at bait and switch, as another reviewer said the same thing happened to them. I won't be back.