This place was amazing. Food was great. Service was even better! Waitress beth was awesome super friendly. Recommend the cartel hot dog was great!will definitely return. read more

Just had the Burgtober burger. Wow amazingly delicious, cant say it's my favorite hamburger ever because i was starving but definitely up there amongst the best. Service for a place that doesn't have waiters was great. read more

One of the best burgers places to go to. The poncho burger never disappoints. It's really filling and you get your money's worth. The fries are plentiful and the service is great. This place is a must for anyone who wants a great burger. read more

Complete turnoff on Saturday at this location although their food at other locations has been awesome. Here, quality & service is a hit or miss. That day the chicken pincho we got was really burnt. Not sure why serve it - isn't the cook looking? Thought they would happily agree to solve this right away with a properly grilled one but, was wrong. The 'manager' wasn't empowered to comp and make up for it correctly. His initial answer was he couldn't replace because I started eating from it but if I'd "buy another pincho i would get a 50% discount on that one" (?!). He tried to justify the black crusty spots saying because the pinchos go on the grill top, its normal they come out uneven that way. Burnt food is not cool - ever. He eventually replaced the pincho when everyone in party was way done with their meal. To top off, bad attitude from the waitress replacing the pincho. Figured, from the manager's example. In summary, manager seemed careless about the quality and customer experience. I'm not planning on going back. read more

PINCHO - Burgers Near Me - Pinecrest, Florida

It didn't get 5 stars because the food isn't organic... First off, the customer service at the Pinecrest location is EXCELLENT and I've been there during the week for sit in lunch and take out, and I've been on both Sat and Sun and its always great!!! I had never tried Pincho Factory before, I ignorantly assumed there was nothing there for me to eat since I'm a vegetarian....... I was so wrong. My coworker told me about it and put a menu on my desk as a joke and then I spotted 'Veggie Burger"- oh what a joy!!!! I don't like basic veggie burger patties that are made of god knows what, this one stated it was made of black bean and sweet potato, wonderful news for me. It was soooooooooooo delicious! I skipped the cheese and pink sauce because I "try" my best to make healthy choices. It was nothing less than delicious anyway! I hope one day they start offering ORGANIC veggie burgers, that would be a dream come true! My office is literally walking distance and the whole team ordered from there and everyone loved it (we've been ordering there at least once a week). I also tried the tostones = Yum, sweet potato tots= Yum, and the fries are yummy too. If you go during peak hours the wait could be up to an hour. I went on a Sunday at 5 pm and didn't have to wait much to eat in and then I called in and ordered to go on another Sunday around 5 as well and when I got there the line was out the door but my food was ready for me and I had just called 20 minutes prior. read more

Definitely a must! Food was great but the service was better. The staff has great teamwork. The steak pincho was delicious, meat was tasty and tender. And the shrimp pincho is good as well. Rice bowls are very filling. The burger buns are tasty on their own. It does get busy and crowded so arrive with patience. And please, no strollers...I witnessed a family navigate one and thankfully the manager assisted. read more

Great food with a very cheerful staff. Will definitely be back. A couple of notes, I was unable to order online for pickup in the pinecrest store. It defaulted to the coral gables location. Also, I guess because they are such a good restaurant that getting through on the phone is next to impossible. Small items I'm sure will be fixed. read more

Worst burger in town. Just had it delivered via Uber and was the worst 20$ I have ever spent. The bun was soggy and I couldn't taste anything but grease! Save your money and go to Wendy's! read more

Friendly courteous staff. Good light fare quick dining. Chicken salad is usually very delicious. Unfortunately ordered a chicken salad with chimichurri. Only to get home and find a chicken salad with no chimichurri no dressing whatsoever. We'll go again however read more

Love this place! My favorite is the Latin salad with steak. And of course you can't forget the tostones.

This place is yummy! Stopped by yesterday night and the toston burger was on point. Great for lunch also. The food comes out fast and it fresh and hot! read more

Nice addition to Pinecrest. We ordered the Toston burger was excellent. A must try. We also ordered the pita chicken fresco and the rice bowl steak Latin style also very good. Will definitely go back read more

I reached out to mgmt about my issues and they never replied. They read my message, but decided it was not worthy of a reply. So i have chosen to review this place publicly. The only reason i ever even went to this place is because my friends are obsessed with it and they had a veggie burger to accomodate me. False. The veggie burger is cooked in meat juices and blood. I recently fell in love with pincho factory, but i dont think i can go back again unless some things change. I had the veggie burger at the gables location last week and it was spectacular. Yesterday i had the veggie burger at the pinecrest location. This location has an open kitchen. I was able to see my burger cooked and i was not happy. I was actually grossed out. I have not eaten beef in over 4 years. I was saddened by the way my veggie burger was cooked. When i saw what was happening i asked the person delivering food to the tables and people waiting how my veggie burger would be cooked. She told me it would be cooked separately from the beef burgers. I told her thats not what i saw happening and she assured me that the veggie burgers are cooked in a spot where beef does not get cooked so as to not have cross contamination. That's not what happened. I saw the person cooking the burgers set my veggie burger towards the back of the grill and the beef burgers towards the front and middle. I was happy....then he repeatedly used the same spatula used to flip and press the beef burgers to flip and press my veggie burger. Once the beef burgers were done and off the grill area, he dragged my veggie burger to where the meat burgers had been and allowed the veggie burger to cook in the beef burger juices....still using the same spatula to press and cook my burger. I was grossed out. Maybe that's why it tasted delicious, but that also makes your burger not a veggie burger. I am trying to make light of the situation, but i am actually pretty upset. Please change this practice. I hope to go back soon and see that this has been changed. Additionally, the girl preparing the burger had gloves on, but does not understand the concept of why gloves are worn. She was rubbing the back of another employee with the gloves on and then without changing gloves, proceeded to bun the burger patties and prep the food. Touching her hair with the gloves on and then touching the buns is the same as not having gloves. read more

I love the different and unique burgers here. This is how you make real food in miami. Loved the toston burger

Placed an online order thru pinchofactory.olo.com. Credit card was debited 3 times. I called the rest and a girl answered; that the driver was picking up the order as we spoke (within 10 mins of placing order) half hour later, the email confirmation stated that the order was delivered. Called the rest again. Girl confirmed order was picked up when she spoke with me 1/2 hour earlier. My home is only 10 minutes away. She said Pincho rest is not responsible for online orders delivered by others. Pincho restaurant DOES NOT DELIVER. She couldn't even give me the name/contact to call regarding the delivery person/company. The Pincho website cannot help, and the OLO.com website does not have a helpline either. 2 hours later... the food never came, the email tracking says order was delivered, the restaurant is not interested in finding out, or helping... So I had to call the cc company, to cancel the charge. PINCHO restaurants should be responsible to know who are the delivery persons and how to contact them, in case of a delivery issue. Very bad business practice. Their website should state clearly: YOU ARE PLACING AN ORDER THRU ANOTHER/3rd PARTY BUSINESS. All this time, I thought I had placed an order thru Pincho Restaurants. read more

This was our first time here! And I must say it was absolutely delicious, my boyfriend got the poncho burger and of course I had a bite haha! It was had the perfect temperature and mix in ingredients, definitely a MUST HAVE! I had the Toston burger, soooooo good! Only downside is that since it isn't your usual bread like consistency it fell apart in the end! But I loved the taste, the cheese was amazingly melted on the burger! We shared some sweet tots and they were alright, I would like to try the regular fries with melted cheese and bacon next time! The staff was helpful and friendly! Very clean place, loved the interior design put into it. read more

Best quality food I had for fast food chain . Not only was everyone nice and helpful but the food was amazing !!! Great place to come eat and hangout at . Service is amazing and loved the vibe I got when I walked in ( everyone was happy to be working there ) read more

Ordered food at 1:16 and didn't get last meal until 2:07. Meanwhile, everyone was finished eating before it was received...and even though we were told it was delayed because of sauce on the side, they still brought it out wrong! We asked several times about status of food since several groups who ordered after us finished and we received attitude and then she just walked away. They did bring out extra fries for the kids once food finally arrived. Food is very good, service definitely needs improvement! read more

Great food, its get crowded and the place is not that big next time will order to take out since we are big family.

Maybe we visited on an off day, but we were not impressed with our latest visit. We'd been for dinner a couple times before at this location and while it was never amazing service, it was not bad like this time. We walked in on a Saturday afternoon, around 3 pm, and we waited for a good while in line. The guy at the register was not in a tremendous hurry to take everyone's order. Once he finally got to us, he was sipping on a soda the entire time he was talking to us. Very unprofessional. The lady who was cleaning tables and running food was texting and scrolling on her phone while she walked back and forth. The air conditioning was either set too warm or was not working properly as we were uncomfortably warm the entire time. And the men's room was also out of order. Fortunately, our son really enjoyed his chicken pincho, but I tried it and found it far too salty. Everything we ordered was loaded with salt and seasoning (Perfecto Burger and Cajun Tostones). None of the food was "bad", but it was not the typical quality we get when eating here. Next time we are in the mood for Pincho, we'll go back to the Coral Gables location. Much better service and a more pleasant atmosphere, for sure. read more

Real good burger, a little pricey in my opinion. But a nice burger joint for changing up the pace.

Awesome burgers. Well seasoned food. Very modern and clean restaurant. Friendly staff read more

PINCHO - Toston Burger - Burgers Near Me - Pinecrest, Florida

First time my husband and I have eaten here and it's was spectacular!!!!! The service was amazing, very friendly. It was a great experience!!!! We will definitely be recurring clients read more

Best Pincho Factory in town! I've been to multiple other locations and this one has been the best. I ordered the Pinch Factory burger and added fried cheese (at an additional charge). I also ordered the Cajun fries and wanted additional sauce, when the person at the register told me to ask after I ordered and it wouldn't be an additional cost. That person is to remain nameless. The burger was cooked perfectly. Still juicy but cooked throughout. The fried cheese is a nice touch that I HIGHLY recommend. The French fries were awesome. The "secret" pink sauce they drizzle on them is delicious. With a drink, my order came to about $18. It's a bit pricey, but worth it in my opinion. read more

Been waiting for this location for a while now. Nothing less than perfect is what was delivered to my table cant wait to go back Fresh well seasoned burger and cant for get about tge bacon cheddar ranch fries read more

This was my first time and I was satisfied with the food once they got the order right, but very dissatisfied with the service. I went with girlfriend and daughter and 2 out the 3 orders were wrong. I ordered 3 waters with the food and had to ask 3 times for the cups. I ordered Cajun fries and got regular fries and my daughter ordered the black and blue chicken and ask for the sauce on the side and they put it on the sandwich. The menu on the wall doesn't explain what's on the sandwiches. Don't think I'll be going back any time soon. read more

It's been a while since I left a review. This place exceeded my expectations. Me any my wife ordered a chicken rice bowl and salad bowl. The messed up my wife's order, it was supposed to be a wrap, but we were cool and you'll notice review is still 5 stars. I am ok with people making error. It's cool. I had the Tex mex salad and it was spicy and delicious. My wife had the Latin rice bowl. The chicken was great. Just an overall great meal. I could of had some of the greasiest stuff, and it looks incredible. Next time ! read more

We've been going there for a few years but our visits have been dwindling because the service is horrible. The manager is rude and even after they messed up our order, wouldn't offer any consolation. The food is good but not worth the hassle of poor service. read more

Good food, disrespectful staff. Had to order twice. 1st time they didn't take my order, second time they gave me something I did not order. Asked for a refund and the cashier started making fun with others. read more

Good food. Different varieties. Wish they served brown rice though. Staff very friendly. Fast service

From the beginning that u enter this restaurant, one can feel the dedication and kindness in the workers. Well treated and good service overall. I leave happy and will definitely come back again. read more

Great food , great service. They take very good care of there customers ask for Soad is a great waitress by the way. Owner is also very friendly and interacts with his customers . Very happy with our visit my whole family left happy. read more

Great restaurant. Wonderful food and service the whole crew there are very friendly and make you feel at home . I also like the fact that the owner is present and is active in his restaurant. I will be returning very soon !!! I recommend the burgers read more

This restaurant is PHENOMENAL. Although the price is a little high, it's WORTH it! I always get the veggie burger with tostones as buns and it is DELISH. My dad gets the Mediterranean chicken rice bowl with very tasty orange chicken and even tastier lemon pepper dressing. I am always satisfied when I come here to eat. Not to mention, the staff is always so upbeat and willing to make your eating experience the best possible. read more

Good food but not good for eating in at the restaurant. The don't have a hostess and there's no rhyme or reason to the limited seating so getting a table is difficult. Take out is better but then your food is not as hot and fresh. read more

Food is excellent. Service is excellent. Kelly, one of the workers, was excellent. Seriously, in a city where service and food can be sub-par at best, this place stands leaps above everywhere else. They even have a rotating local beer selection with happy hour specials. Do us all a favor and come here...now! read more

It's was my first time eating here with my wife, and let me tell you the service that I received here was phenomenal the young gentleman Luis suggested the Perfecto Burger with queso frito which was the best burger I have had so far. The young gentleman had such a positive attitude with a big smile which you don't see in many places,he was very attentive, which made the experience a whole lot better to feel welcome. The restaurant is very clean as well, which for me is a BIG plus. I will definitely be coming back, by far the best burger restaurant I have tried. I will be recommending this place to my co workers. read more

Customer service is awesome at this location and the food is always great! :) Pincho burger is my favorite!

Best burger place!!! I am so happy they opened one in pinecrest! And very reasonable prices, it is a slam dunk in my book! Good food, good prices, cool atmosphere. read more

Definitely a must the burgers are delicious. My boys and me enjoyed it . Prices are good to