wow, where do i start, ok, my wife and i got invited to a hollywood masquearade party but as usual my wife waited to the last minute to find a dress, so low and behold my wife said,lets go to the ontario mills mall and go to that vintage shop which is pin up bootique. with just minutes to go until the close, two employees worked together to get my wife the dress that was the perfect fit, the employees were jessica and johanna, what a team, they had the patience and professionalism to get my wife exactly what she wanted, and let me tell you, if you have ever dealt with my wife she can be extremely difficult, but those employees came through for us. as the old saying says--a happy wife is a happy life, aint that the truth. thank you to jessica and joahanna from randal and patricia massaro of victorville, calif. you ladies are an asset to the company. read more

I've been dying to check this place out but I live so far away, my husband needed to ho to Ontario today so I tagged along to get my change... first of all All these bad reviews are bs lol I walked in there with my green hair and Jammies on looking like i couldent afford a thing , the girls were speaking to another customer when I walked in so I didn't interrupt and went straight to looking as soon as they were done she greeted me politely and left me to shop. When I was ready to try on a dress she did inform me that sizes ran small (can't blame her alot of people ruin cloths trying to squeeze into small items) I tried it on and she was right there to zip me up then allowed me to show my husband who was browsing . I was totally innocent with the dress and it fit perfect . She was ready to unzip me and gave me instructions to leave it hanging if I wasn't intrested but I told her I wanted it. The atmosphere was awesome and the cloths are great Don't listen to the nay sayers and definitely check this little place out!!! read more

Pin Up BOOtique - Women's Clothing Near Me - Ontario, California

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I have been coming here for years, and the staff here is always kind and really helpful. I was feeling particularly unhappy with how I was looking in clothes on my most recent trip as I had gained a lot of weight, and they made me feel like a gorgeous goddess. Can't say enough good things about them. I wish the prices were more affordable, but you pay more for quality retail. I appreciate that they have good sales regularly, though! read more

Pin Up BOOtique - My Morticia inspired dress for a night at a goth speakeasy. - Women's Clothing Near Me - Ontario, California

I'm sad to leave a negative review because the concept of this store is really cool. I have a formal event coming up and I wanted to get a sparkly beaded dress to wear. I came to the store ready to buy a dress and all of the dresses that they had in stock were in my price point. However, when I walked in, there were three employees there and zero customers, and nobody said a word to me. The three employees clustered together and chatted and joked, and every time I would turn around to ask a question, they would turn their backs to me. There were a few dresses that I knew I would need help with zipping up or pulling the corset ties in the back, and since I was there by myself, I realized that considering how they had already started acting just from me walking in the store. There was no way they were going to help me so I ended up leaving disappointed. Luckily, there were plenty of stores around to choose from so I will absolutely get my formal wear, but I definitely hope that this store can improve on their customer service, especially since it is a great concept and a good price point. read more

Still the bees knees when it comes to quality dresses! Thank you to the amazing staff here! I drive from San Diego JUST to come check out the latest styles, PLEASE PLEASE PLEASE post more on your social media so we can stay up to date on the latest Thank you! read more

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been there a few times and gonna keep going my girl loves this store , but I got to say amazing service and staff, The girls are very helpful the store always looks good and organized and welcoming. read more

The ladies working were so helpful! It made shopping so fun and comfortable - plus most unique dresses - thank you!!

Been to all their locations including the one they had at The Block and I've never had a great experience. The only location that I somewhat enjoyed was Montebello. Too bad they got rid of it. Customer service is always very rude...cute stuff tho read more

Very nice clothes, but a very strong unwelcoming vibe and rude employees wouldn't recommend

I had an amazing time shopping here the other day. I had to grab a dress for a wedding and it can be very difficult to find cute dresses for spooky gals when you need it in a hurry. I found a gorgeous black dress and had the best help from the salesgirl. She helped me find some alternatives and also helped me find a really cute sweater top. I saw the reviews and was hesitant but my experience was excellent. read more

I've never written a review like this, but my experience at Pin-Up BOOtique was so upsetting, I feel like it needs to be shared. I walked in genuinely excited--within minutes, I found a dress I absolutely loved. I went to the employee at checkout and asked if they had it in a size large. She didn't even acknowledge me at first. I had to repeat myself, and what she said next was not only rude--it was deeply hurtful. She looked me up and down and said, in the most dismissive, almost mocking tone: "Unless you're a junior, that's not going to fit you." I was stunned. My mom and grandma were with me, and all of us were completely shocked. It was humiliating. I left the store on the verge of tears. I didn't even want to look around anymore because I could already tell I wasn't welcome there. I've never been made to feel so small for something as simple as asking for a size. What makes it even worse is the sheer hypocrisy of it--being judged and essentially fat-shamed by someone who should know firsthand what that kind of comment can do to someone's self-esteem. That kind of behavior is inexcusable. This place is not inclusive. It's not body-positive. It's not welcoming. And if you're not a certain size, don't expect kindness or basic respect. Save your money, your time, and your dignity--shop somewhere that actually cares about people. read more

I'll start off by saying that I absolutely adore the concept for this store. The music and the clothing really set the vibe. It is all very cute and I enjoyed the men's selection of clothes, although I will say it was a bit pricey. However, my experience was abruptly interrupted by the employees at this store. I accompanied my friend who was making a return and I can immediately tell that she was not being treated with respect or kindness. My friend simply did not like the dress when she tried it on but the workers were very interrogative regarding the quality of the dress even though it was purchased the day before. I know teenagers might get a bad rep in this area, but we enjoyed the clothing inside and we were paying customers. I'm not sure if they have had bad customers in the past but they aren't very amicable. It isn't fair to be judged based on first impressions and I really hope the workers can make their service as lovely as their boutique is! read more

Pin Up BOOtique - Women's Clothing Near Me - Ontario, California

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Service is horrible my girlfriend likes the shop and clothes but not the staff that work here they always have disgusting faces and seem like they don't enjoy there job, the last time I was here they were saying something about a customer as they left the door very unprofessionally and this store should get shut down. My girlfriend wanted a certain size in a dress and they just talk very unprofessional that it makes me uncomfortable I always wanna say something but I have more respect then that i recommend that you don't shop here and look for these type of items elsewhere. read more

You go in there you will get all weird vibes and also judging eyes on you... plus the cashier all she says they sell only big foot heels... not only that the one with the Betty bangs gives you mad dog look.. unpleasant welcome read more

Store is beautiful but the staff is so RUDE! They were so dismissive and judged me based off my appearance thinking I was gonna steal. I went In for a return and I bought the item the day before and they were debating whether or not I can exchange it like?? It said on the receipt 2 weeks. They also yelled at me to leave my drink when they could've approached it way more professional. Overall they were so rude and that store is too good for the owners. read more

First things first , this will be a long review and I want to clarify that the only reason I even bought anything from this store was because of the amazing salesperson that helped me and was so kind and professional towards me (I didn't catch her name but judging from the other reviews her name is Kya& Kya congratulations on your pregnancy! ). This store is lucky to have someone like her because the vibe and treatment that you get from this store is unacceptable and atrocious. The dresses here are fabulous and the quality is good which explains why it is pricey however, the type of workers they have makes you not want to buy AT ALL. From the moment I entered I was ignored by this worker with orange hair who couldn't care less about anybody. The only person that greeted us was again, Kya. I was shopping for a dress and knew exactly which I wanted , it was only the matter of the size that I was unsure about. I'm usually a size 4 and was trying to see if they had the dresses in the color that I wanted and from my peripheral I could already see the orange haired girl just watching with a look of distaste- but still I continued to shop. I pick the colors I wanted and did not even get a chance to LOOK at the size and was immediately approached by the orange haired girl - and for the sake of this very long review , we'll call her Miss orange from now on. So , Miss orange took it upon her to not only condescending tell me that I will NOT fit the current dresses I was holding but will need to size up (fine no biggie) however, the way that she was looking at me and telling me without even LISTENING to what I wanted to say was very irksome and downright disrespectful. Keep in mind I never asked for her help and she just took it upon herself to tell me what I should do. While I'm still holding the dresses that I wanted to try, she's still continuing to tell me that I will need to size up and kept trying to explain to me that the sizes are smaller and that there's a slit so I need to get bigger sizes and was recommending from looking at me up and down that I get an EIGHT ? KEEP IN MIND- I am a size four and she recommended I go up TWO sizes which is fine so why is she demanding I go to a size EIGHT? It was so embarrassing and I felt so fat shamed which is ridiculous ! I'm already dealing with my own health problems and body dysmorphia I did not need her to judge me like that at all , it was terrible. Her tone, her delivery, and demeanor was so wrong and I wanted to scream at her to get away from me. I've never been treated like that before and I wanted to just throw the dresses in her face but stood my ground because I wanted to prove to her that I could fit.. (I shouldn't have to prove anything but because of her attitude I just wanted to keep some of my dignity intact). To continue, I firmly tell her that I would like to still try one the dresses that I currently have and she reluctantly takes me to the fitting room and smiles at me in the most fakest way possible. That was the last encounter with her because I chose to ignore her existence after that which didn't really matter because that was the last time she helped me and she did not try to help me or anything after that, it was all Kya who did all the work after. The dresses did run small however, I was able to fit a FOUR and did not to try on an 8.. with Kya's help , she zipped me up and helped me with the corset and I was able TO BUY the perfect dress that I wanted. She was so helpful and would check up on me, help me with my corset (I tried on about 6 or seven dresses and she took the time and effort to help me EVERY TIME.. you can't beat that type of customer service and her vibe and energy was so kind and helpful). Not only was she helpful, she was also knowledgeable and knew exactly what would work or what I needed. She made me forget about the terrible experience I had and because of her I decided to buy from the store. (Kya if you are reading this you were so wonderful and helpful towards me and i appreciate all the help you gave me and I do apologize for being a bit snappy at first but as you probably read- it was for a reason and I was feeling very judged and hurt but I hope you don't think I'm horrible!) To wrap this up, people be warned of the terrible Miss Orange and come with your guard up. Their clothes are beautiful , I would not spend 160+$ on one dress if I wasn't truly impressed by it but just be cautious and maybe steer clear of Miss Orange. read more

Bootique has a variety of pin up clothes all for men and women and even younger. So others can carry on the style of vintage and retro with a dash of some modern styles. And thankfully Jessica went far and beyond to help make my daughters prom super special! read more

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KYA, from PIN UP BOOtique. Highly recommend this mujer poderosa! Extremely helpful in helping one put their outfits together see you soon! read more

Pin Up BOOtique - Pinup Bootique. Muchísimas gracias KYA, for your expertise, experience and awesome sweetness in assisting me put outfits together! - Women's Clothing Near Me - Ontario, California

Went in and couldn't go in with my son and niece since they don't allow food and drinks . So I went in alone looking for a certain shoe and as soon as I walked in 3 employees were all staring at me making me feel uncomfortable. I try to show my niece who is outside the store on what she thinks and even she said they made her feel uncomfortable with the stares . I asked for a different color shoe and the answer was just no . I didn't feel welcomed from the moment I got there . Their selection does look cool but I couldn't look around without feeling uncomfortable. read more

Terrible service the employee assumed shirt was pinned up and shouted at us to ask for help. We will not return here!! read more

Pin Up BOOtique - The most unprofessional staff member. - Women's Clothing Near Me - Ontario, California

Don't get me wrong I love entering this store as the selection varies and they have so many cute things for a reasonable price! The only thing was that the service there could be better there is a lady with orange hair that seems like she want to die and another lady that seems like she doesn't want to do her job even though she applied for it.. I noticed the two ladies seemed very rude and gave my friend and I looks when we were browsing service could be better.. read more

Came to exchange it because it didn't fit my husband 12 hours later they told me I can't exchange it because it's dirty and it was worn. Nobody wore it because it doesn't fit him. I spent $176.30 for nothing and they refused to exchange it. There was nothing wrong with the floor sample. The girl that sold it to me she said to the guy in the register I'm gonna go to the back and get her another one and she already had it in plastic brought it and they just put it in the bag, why was it in the back? Why wasn't it on the floor? Was it already dirty when you they sold it to me and they just refuse to take it back now again, I filed a claim with my bank because you were not going to get my money, if you sold me the merchandise that way that's not fair for the consumer. read more

Pin Up BOOtique - Only exchanges I bought the wrong size it doesn't fit my husband came to exchange it they said no because it's dirty. - Women's Clothing Near Me - Ontario, California

I came in to see if they had any tea length dresses. The woman working here was very rude and dismissive. The look on her face the entire time was a look of hate and disgust. I have no idea what her problem was but she needs to be less hateful and maybe take some pointers from other stores nearby where employees are actually helpful and kind. Anyways I will never shop here again, quite frankly I have no idea how this place is still in business given how rude they are. read more

Kinda bummed out cause online the dresses are cheaper and there's no returns. I regret buying this dress especially when online it's a lot cheaper. read more

Every time at Ontario Mills, it's a must to browse through this shop. So many beautiful pin up style dresses to see. Today I walked in looking for a Pendleton for my husband and was greeted by Kyah (I hope I spelled your name right). She was very helpful. Thank you so much for the pleasant conversation, your friendliness and for being very helpful. My husband loves his Pendleton. read more

Pin Up BOOtique - Women's Clothing Near Me - Ontario, California

Absolutely the worst service I ever got. Came in on Saturday February 4th Barely had help with the zipper and I was told I wasn't allowed anymore to try on for dresses. I'm in the store for less than 30 minutes and only tried on 2 dresses. While trying on I can here this girl talk only about how much longer till her shift was over. She did want to help no one. Let alone made me uncomfortable I wanted a vintage style dress for a romantic evening I will be having but after my experience with this store alone, it has absolutely ruined the other locations for me too Very unprofessional and easily lost a customer and even my bf won't be coming back with how I was treated. Her attitude alone really ruined my day. read more

Kya thank you for being gracious and kind today with my daughter and assisting with her outfit selection! You're the best at what you do and appreciated ! Happy holidays . read more

I was excited for a few days leading up to finally coming on my day off to find a dress I've been wanting and when I finally came, it was a horrible experience. When I found a dress I wanted to try on I asked one of the ladies to pull a size down for me from the top and she immediately said that it wouldn't fit me. I'm not even that big I was 5'4 135 at the time that I went in. She didn't even try to phrase it in a nice way. She was waaaay bigger than me so I don't understand how she could've said that to a customer. There is no reason to bring someone else down if you feel bad about the way you look. When I finally had her just pull my size down for me she just stood outside saying things like. "It wouldn't fit you. It's too small. It's more for younger girls." If you've been in there before you've seen the dresses and anyone can wear these. While that was going on. The other employee, was saying rude things to my boyfriend who was helping me browse and they wouldn't let him near the dressing room for him to help me decide if i liked it. Definitely that lady in the photos in the green dress was one of the rude employees. I was so distraught when they kept making rude comments I just took of the dress I was trying on and left in a rush. They made me feel so horrible I wanted to cry. Watch out if you ever want to go in and try some things on, they won't hesitate to body shame you when they themselves look worse. read more

Okay at first I thought I was going crazy but the customer service here really is horrible. I've been here too many times and the ladies that work here are SO rude. I walk in and they make rude comments about other customers, and don't even acknowledge me. It's like they are trying NOT to make a sale. I love the items here but really dislike the workers. Do better girls for real. read more

Came here with my Fiancée. Looked at a bunch of stuff. The THREE employees standing at the counter never left the counter, never quit talking, never helped us until we came to the counter to get help. They were ok when they weren't being disturbed by their customers. Then my fiancée found a dress she liked, but they didn't have her size. They talked about ordering it. Just for kicks I checked the one on a mannequin in the window. TADA her size. For some reason the Three employees can't be bothered to take it off the mannequin for us to buy it right there on the spot. Three people standing around doing nothing refused. We got some bad excuses. I worked in retail and dressed mannequins all the time. We also fully stripped them just for people to try stuff on on them; especially if they wanted to buy it. Won't be going here again. read more

Cute clothes and great customer service !! The only thing that sucks is that everything is final sale , if you buy something make sure you try it on before you leave , you can't exchange something for the correct size if you bought it wrong . I will return for more clothes though , learned my lesson haha read more

Came to the store a little worried because I have been here before and The customer service was really bad and I also read reviews saying Bad reviews about the customer service but I'm glad that I gave it another chance because this time customer service was great. the girls there were very helpful I don't remember the employees name but she was fairly new and she was so sweet as well. only reason for a four-star and not a five is because in the dresses i wanted they do not carry plus sizes but other than that it was great! read more

Ky was amazing and super helpful to my daughter and I. She helped us put together my daughter's ensemble for prom.

I was SO excited to shop here as I am brand new to trying on anything pin-up. The selections are gorgeous but a bummer is they have a rule of only trying on 4 dresses tops. I had only tried on 2 dresses & was going to try on two more but the girl stopped me & told me about the rule. It discouraged me from trying on the dresses I was hoping to try on. The girl did know my size right off the bat just by looking at me, & they do help zip you up which was nice. I'm just surprised by how many rules there are. You can't take pictures of what you tried on, they have to help you the dresses (not your family, boyfriend, friend, etc.), & there's no refunds. What's nice is I got to discover brands I like as well as my size. read more

How can anybody rate them bad? These girls that help me yesterday on 4/3/2024 were freaking awesome and very thoughtful. They went above and beyond for me because I had to get a last minute gift for my hunny. They were very nice and helpful. The sizing was spot on as both of them could tell me what size would work for me. The clothes are beautiful and I will definitely come back. Thank you ladies. read more

Went in here twice in one day to see if the service was any better the second time, before deciding to purchase one of their overpriced dresses. Nope, it wasn't. Both times, everyone who walked into the store was greeted except me. I wasn't asked if I needed any help. The employees would give me the nastiest looks. I've never been treated this way in a store before. I tried on one dress in the fitting room, and was told I was not allowed to take any photos of it. I'm a model for a very famous photographer in California and usually have to send pictures of an outfit before purchasing so we can tell if it fits the photoshoot look we're going for. I have never been told I couldn't take pictures in a dressing room. It's outrageous considering we're in 2023 and you expect people to pay $90-$200 for average dresses. I seriously didn't want to buy from this place after how I was treated but it was the only place in the mall that had what I was looking for for my upcoming trip to London, so I had to. This place needs new management or new employees. The second time I went in to purchase, only one girl was kind to me, while the others glared at me and refused me any help at all. I hope this place gets shut down or a management makeover. Update, once I got back I looked up the original price of the dress I bought from here online. Online it retails for $60, I paid $96 to this place. read more

I wanted to like this place. I truly did. I came in ready to spend, and was dressed in my usual gothabillly/rockabilly look from head to toe. Felt the same way at Pinup Bootique as other customers who were snubbed. If you're gonna initially snub me, be equal & snub everyone else along with me. Otherwise, it feels bad, man. Don't ignore me as I pass, then greet & kiss the asses of all the older white ladies and other white people who come in just to be lookie-loos. It wasn't until they realized I was serious about buying that they offered to help me out. A bit rude, though they quickly changed their tune. As for price/selection, they have a good one...though their stock of decent boleros are limited. I bought the last black satin bolero priced at $23. A lot of the basic stuff they sell can be easily found at Santee Alley for 1/4 of the price. They also have a small stock of Kreepsville666 (the octo jeweled necklace is about $23) and a nice selection of retro sunglasses. Hellbunny dresses are $60-70 and higher quality stuff is around $130. TLDR; I dunno if it's a prejudice/profiling thing, but I wasn't greeted AT ALL despite being the ONLY paying customer in the shop that hour AND I was dressed in gotha/rockabilly-esque style to boot. They only seemed to greet white lady tourists. What a shame. read more

Pin Up BOOtique - Women's Clothing Near Me - Ontario, California

Love this shop. The inside, and outside is cute. Only down fall clothes, shoes, accessories are really expensive haha I know right!? When I went in last month however, there were 4 employees who didn't even acknowledge me so I walked out. Hopefully I can find another shop similar to this with better customer service and decent prices. read more

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I originally had a really bad experience with this shop with one of the employees fat shaming me and I left crying, I came back the following day to speak up and I was helped by Jess and Ky! The two most sweetest souls! thank you for changing my experience!!! Also I love the shirt!!! read more

Was so excited to see a perfect black dress.. Wanted to try it on .. asked to see if I could put it on ... Worst experience ever!! The girl that was helping me ..didn't know my size just looked at me and said it's not going to fit it's a size 6.. and kept reminding me that it's not stretchy.. Felt so body shamed.. discourage me to look at any other dresses in the store. read more