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    Pilot Pest Pros

    5.0 (1 review)

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    1 year ago

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    Earth Pest Control Services - Service van

    Earth Pest Control Services

    (15 reviews)

    I normally wouldn't write a review until I've had more than a snap shot of a business. In this…read morecase, I was so impressed that I broke my own rule! While researching pest control services in my area, I came upon this wonderful company in the next town over from me. I gave them a call and spoke to Jessie. I voiced my concerns as Jessie waited patiently before responding. Jessie was professional, informative and thorough. He made my decision for who I would choose to do the job very easy. I was so impressed, I signed a contract for a full year after hanging up. I genuinely wanted to lock in what I felt was the start of something great. I was right! Luis arrived at my home promptly; within 24 hours of my call for help. I showed him the problem area first. I also shared all my "critter" events since moving into my new home. To my surprise and joy, every issue, old and new, was addressed by Luis. After working on every issue inside my home and garage, Luis took a look around outside and got to work. He cleaned up all the cobwebs around the entire house. He went even further and checked for holes where any unwanted pests could gain access to the inside of my home. Before leaving, he took the time to review all the treatments he applied inside and out. I would be remiss if I didn't add that Luis did an extremely thorough job. The time it took to do the job correctly was not of concern to him. He told me that he enjoyed working for Earth Pest Control Services. He said he liked the fact that his company lets him take time to do good work. He had a sense of pride about him. That's very rare these days. Luis left giving me three business cards, all with the owner's name on them. As I said earlier, I don't feel comfortable writing a review until I get a true feeling of how consistent the experience will be. I expect that the next five visits will be just as good or better than the first! To say, yes, I am truly that impressed!

    I couldn't be more impressed with Earth First Pest Control and their representative, Luis Perez…read more From start to finish, the experience was exceptional. Luis was punctual, knowledgeable, and incredibly thorough in his inspection and treatment. He took the time to explain every step of the process, answered all my questions with patience, and made sure I felt completely comfortable with the service plan. What really stood out was Luis's professionalism and genuine care for both my home and the environment. It's clear that Earth First lives up to its name -- using effective, eco-friendly products that give peace of mind without compromising safety. Since their visit, I've noticed a dramatic improvement and feel confident the problem is fully under control. If you're looking for a pest control company that combines expertise, integrity, and outstanding customer service, look no further than Earth First Pest Control. Ask for Luis Perez -- you'll be glad you did!

    Orkin

    Orkin

    (15 reviews)

    I can see why they only have 2 stars on Yelp. Horrible customer service. First came out and techs…read moresaid they have never seen this type of bug. Really because it took me 5 minutes on google to find it. It's a Clover mite. I told them I wanted the entire outside sprayed and the garage. They sprayed 1/4 of the house and 1/4 of the garage for $135. I called multiple times to tell them to cancel any further service. They weren't worth the money or my time. Needless to say I keep receiving bills for service that wasn't done. I researched how to get rid of the mites and spray from Menards worked better than their products. Don't waste your time or money.

    Less than one star. Not sure which Naperville Orkin this is about since the calls are route…read morethrough a nationwide service. Had a extensive bird nests under an awning. Called and at first, they stated they didn't do that removal and cleaning and referred me to "Critter Control." The reason that I called Orkin since I called "Critter Control" who quoted me a price of $1900 for removal and cleaning and another $1300 for mitigation services which is excessive. Orkin agreed to a price of $350 and on 8/15 to come between 1000-1200 on 8/18. Never sent a contract. Never showed up and I texted the Orkin contract person x 2 and call voicemail x 3. Finally called the Naperville office (630-449-7236) and was told I was not on their schedule (I never signed the contract which was never sent) and I was told that the person that I was texting was not working on 8/18. I was told they could come on 8/19 but when I asked for a $50 deduction for my time of waiting for the appointment, I was told no way. Will never use Orkin nor Critter Control and I did it myself.

    Pilot Pest Pros - pest_control - Updated May 2026

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