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    Pilot Pest Pros

    5.0 (1 review)

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    2 years ago

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    Earth Pest Control Services - Service van

    Earth Pest Control Services

    (18 reviews)

    I cannot say enough about this company. I would NEVER use Orkin!! This was a a small family owned…read morebusiness so I'm happy to support. My technician Luis, I love love him. Extremely knowledgeable about all pests!! Today I was well versed about the different bees and wasps. He is very thorough And pleasant. Always service with a smile. Highly recommend Earth. And they are reasonable for the service they offer.

    Paid $550 for 5 visits. They only performed 2 and refuse to refund the rest…read more I hired Earth Pest Control after one of my tenants reported roaches coming into their apartment from a neighboring unit. Earth Pest Control quoted me $550 for the service. Their email specifically stated that the service included the initial visit plus 4 follow up visits, for a total of 5 visits. I paid the $550 and they coordinated scheduling directly with my tenant. About a year later, I discovered they had only come out twice. The other 3 visits I paid for were never performed. I reached out four separate times asking what happened and received no response. I finally called them today and was told they apparently couldn't reach the tenant, so they simply stopped trying. The problem is that I was the customer who paid them $550. Nobody contacted me to tell me they were having trouble scheduling. Nobody told me they were discontinuing the service. Nobody offered to reschedule the remaining visits. When I asked them to either honor the 3 remaining visits or refund me for the services they never performed, they refused. That's unacceptable to me. If you sell a customer a package of 5 visits and only perform 2, you don't just keep the money for the other 3 because you had trouble reaching the tenant. At a minimum, you contact the person who hired and paid you. Unfortunately, they have chosen not to honor the service I paid for. Based on my experience, I would not recommend Earth Pest Control.

    Pilot Pest Pros - pest_control - Updated September 2026

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