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    Pillowtrip

    5.0 (3 reviews)
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    Updated 3 months ago

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    3 months ago

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    Ferry Building Marketplace - 1/28/25 Happy CNY. FYI. Food & drink options.

    Ferry Building Marketplace

    4.5(2k reviews)
    1.9 miEmbarcadero, SoMa
    $$

    The ferry building in SF is truly iconic and beautiful! Must visit for tourists and locals alike…read more Lots of restaurants, stores, dessert, and coffee inside. They also do weekly farmers markets outside. Upstairs space can also be rented for corporate events. I've had a couple of corporate parties here.

    Whether arriving to or departing from, the Ferry Building in San Francisco is a wondrous experience…read moreall its own. Local artwork can be experienced around every corner. Several languages fill the air as people from all over the world bustle through at any time of the day. And there truly is something for everyone here. There are many types of cuisine with various price ranges to choose from for snack, dinner, or dessert. There are at least three coffee and tea options, a gourmet grocery store with drink options, and a wine bar to choose from when thirsty. Beyond San Francisco souvenirs, there are many little shops with various types of gift options and a bookstore that also hosts author events. Although indoor seating is limited, outdoor seating is plentiful, with several restaurants offering outdoor seating and benches placed throughout the path along the water. Both families, couples, and singles can be spotted at either seating. Dogs can accompany their human friends outside. Whether a native, newcomer, or visitor, the Ferry Building is part of the uniquely San Francisco experience.

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    Ferry Building Marketplace - Ferry Building Marketplace

    Ferry Building Marketplace

    Ferry Building Marketplace - Fog City Flea Trading Post

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    Ferry Building Marketplace - 1/28/25 Happy CNY. FYI.

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    1/28/25 Happy CNY. FYI.

    Belso Home & Garden by FL!PP - neat stuff in garden

    Belso Home & Garden by FL!PP

    4.9(97 reviews)
    0.3 miRussian Hill
    $$

    Thank you fabulous Flipp...now, have a little bit of "MadMen" decor in my very own apartment!…read more My current favorite obsessions are "MadMen" and adding a touch of transitional decor to my apt &, thanks to Flipp, was able to do both! I have been on the lookout for a cool new loveseat & Dan came to the rescue with the perfect find saving me hours (who am I kidding?...weeks) of furniture shopping! There were so many cool options and Dan is a pro at helping to focus on what would work and making suggestions on home decor ideas...best experience & so easy! Big bonus that you can buy piece & have it delivered that very same week. Patience may be a virtue but it is NOT one of mine - much more of an immediate gratification kinda' gal! (*see my review on Chris Rodriguez Moving Co) I will be going back to flipp for some stellar accents (so many funky little tables, lamps & excited to see the new Trina Turk pillow collection)! I really could just move into the awesome store...perfect Russian Hill location & a groovy garden. If you have a petite place but want BIG style...this is the spot & Dan is your man!

    What got me into Flipp was the beautifully placed succulents just outside of the store. I've been…read moreinterested in furniture and I thought it would be interesting to check out Flipp. Although the store itself was rather small, there was a huge variety of items being sold. Not much sofas and chairs, but more like decoration. What I also liked about my visit was that there was an outside part of the store for the succulents and items that complemented it. Overall, interesting experience and I suggest you guys checking this hole-in-the-wall furniture shop!

    Photos
    Belso Home & Garden by FL!PP - Full-grain leather queen sleeper. High quality and extremely comfortable. Thanks you Hannah for helping out.

    Full-grain leather queen sleeper. High quality and extremely comfortable. Thanks you Hannah for helping out.

    Belso Home & Garden by FL!PP - Showroom

    Showroom

    Belso Home & Garden by FL!PP

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    Williams-Sonoma

    Williams-Sonoma

    3.3(297 reviews)
    1.3 miUnion Square
    $$$

    Randomly got a few things online and picked up on my way to a reading at SF Playhouse. So happy I…read moredid! I totally forgot what a warm and inviting holiday environment Williams Sonoma creates. It's the family feeling you wish your family had. Every single person is charming and friendly, starting with the offer of some peppermint bark the minute you enter. If you need a quick dose of holiday spirit, drop in!

    I have been a B2B customer of Williams Sonoma and its portfolio of brands for six years and have…read morespent tens of thousands of dollars with these companies on both personal purchases and business purchases for client homes. That history is why this review matters. Based on my experience over the past year and a half, this has not been one isolated mistake. It has been a repeated pattern of fulfillment issues, poor follow through, and online customer service that often did not lead to a meaningful resolution. As a result, I have lost confidence in Williams Sonoma and its portfolio of brands. What makes this especially disappointing is that my experience was not always this way. Up until about a year and a half ago, I found the customer service team friendly, personable, and helpful. That contrast has made the more recent decline in service and follow through especially clear and is the reason for this review. One example involved a wedding gift valued at around $300 that was delivered to the wrong address. A replacement was then initiated for the correct address and later canceled without explanation. After more than an hour on the phone, I was told I would need to work through UPS. UPS then declined to assist because too much time had passed. Whatever happened internally, the result for me was that the issue was never resolved and I did not receive that wedding gift. Last winter, I ordered stainless steel toasters for two clients. Instead, both clients received the wrong color and finish. I called customer service four separate times, and the matter still was not handled correctly. One client received the wrong item for a second time, and the other client's replacement was delayed for months because, as I was later told, it needed internal approval and had not been processed. I had to call again to find out why nothing had happened. This did not just consume my time. It also reflected poorly on me and my business in front of my clients. Other orders followed a similar pattern. Custom coasters ordered as wedding gifts, valued at over $100, never arrived. Instead, an oven mitt was sent. After speaking with customer service, I was told the correct item would be sent, but after six months and still no coasters, the order was canceled and I did not receive a clear explanation or resolution. I also recently experienced delays with bookcases because the delivery team was, according to what I was told, waiting on payment authorization before completing the delivery. The result was that our items remained undelivered while the issue sat unresolved for weeks. Recently, I received a white lampshade with what appeared to be blood on it, still sealed in the plastic. I reported it and was sent a return label, but I did not receive the level of follow up I would have expected for something of that nature. I have also found the over the phone customer service experience increasingly difficult to navigate. In my experience, many representatives sounded highly scripted and had limited ability to resolve anything beyond the most basic issue. The online chat directed me to a blank page for refund information, then offered to connect me to customer service, only to say they were too busy and instruct me to try again later. I also attempted to submit delivery feedback by text and received an error saying my response was too long, even though I had only answered the prompts provided. In my experience, there was a great deal of language suggesting customer care, but the process often led nowhere. These experiences have been especially disappointing because Williams Sonoma and its portfolio of brands present themselves as premium retailers. In my experience over the past year and a half, the service, follow through, and quality control did not match that standard. I understand that mistakes can happen with any company. What changed my view was the repeated nature of these problems across multiple orders and brands within the portfolio, along with the difficulty of getting straightforward resolution. Based on my experience, I would be very cautious about relying on Williams Sonoma or its related brands for personal items, weddings, client purchases, gifts, custom items, or important deliveries. Attractive branding means very little when the execution is this unreliable. From fulfillment to customer care, this has been one of the most consistently disappointing retail experiences I have had. I no longer trust these brands with purchases where accuracy, timing, and follow through matter. That is not a minor concern for a premium retailer.

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    Williams-Sonoma
    Williams-Sonoma
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    Pillowtrip - homedecor - Updated May 2026

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