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Williams-Sonoma

3.3 (297 reviews)
Updated over 3 months ago

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Cool idea, but I'll stick to my vac-u-vin.
Eric W.

This review is for the browsing experience only, and the very helpful and friendly staff we encountered along the way. At the front door, are two GIANT ranges, one in black the other red. This drew us in. These things are bigger than our kitchen, and totally amazing. As we traversed the store up the stairs, we were amazed. So many fun, and expensive, things to ponder. Do these expensive knives really cut that much better? We enjoyed every floor (4!), and the walk up and down. As in most of my recent reviews, the best part was the old pictures on the top floor, including a picture of the first Williams-Sonoma, in 1956. Very cool! Lastly, as a testament to how amazing this store is... It is located right next to Tiffany & Co., and Thuy wanted to keep looking here, and not go next door to Tiffany & Co.

Ella G.

So frustrating to see a bunch of negative reviews for this store location that are actually online orders or other locations!! This location is fantastic. First of all, the store is MASSIVE with multiple levels to browse. They have a great selection of appliance models, including a huge range of Brevilles. One of the staff members (Eric?) gave a wonderful in depth review of all the Breville espresso machines. He was very knowledgeable and explained which machines would be longlasting and worth the investment. Highly recommend chatting to him if you are in the market for a Breville. I love how spacious, organized, and clean the store is. They even have cucumber water available to drink, along with samples of in store demos. Everything is fun to look at and all the staff are friendly without being pushy. The store feels high end but not snobbish. It's a very welcoming atmosphere.

Graduated from Le Cordon Bleu Culinary College of Arts San Francisco, CA
Virginia M.

everything you need for your career kitchen, restaurant, catering, birthday parties, wedding, they have it all!

This is what I expected to received

I purchased monogrammed linen napkins for a gift and when they arrived they were not at all what I expected. These 20" square napkins had a monogram the size of a quarter. They do not list the dimension of the monogram on the website anywhere but they do show a photo mock-up of the item you are purchasing. I am attaching both photos below. I am aware that personalized items are not eligible for return so I want to make all buyers aware of this oversight. WS did refund the monogram fee of 45.00 but i am left with monogrammed napkins that i cannot gift as planned.

The Spiced Chestnut Diffuser
Tom B.

I usually visit and purchase from this store or the one in Beverly Hills when visiting Southern CA. I have discovered a great kitchen soap that I keep at the sink at all times, the Spiced Chestnutm. The fragrance is subtle and pleasing and works wonders in cleaning off the hands when cooking, or just coming in from yard work. This time I thought I'd order on-line since I am not shopping in stores. The web site was quick and efficient, although they show you way more suggested product than I am interested in perusing. In addition to the soap I also got a diffuser of the Spiced Chestnut. Not having used a diffuser before at home I was a bit concerned it would be too overpowering a smell, but once I set it up, not at all. Very pleasing and gentle in the air, especially now coming on winter with the windows closed more often than not. The package arrived in record time and everything went smoothly. One thing I will note is that when I got confirmation for the order I noticed my account had an old address for delivery. I called and a very personable woman got the order delivery changed immediately. Very good customer service!

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3 years ago

Super friendly staff and gorgeous store! Thanks Jim and Roalaine for being so friendly and welcoming!

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Excel Plumbing Supply Showroom

Excel Plumbing Supply Showroom

4.4(166 reviews)
1.9 mi•Mission
•$$
Family-owned & operated
Speaks Mandarin

We visited 5 plumbing supply showrooms to purchase fixtures for our bathroom remodel. Jennifer…read morestood head and shoulders above the rest. * She listened carefully to our vision and goals. She sat back for a full 10 minutes and gave it serious thought before she made recommendations that were spot on in terms of style, function, and budget * Jennifer was highly collaborative, courteous, and humorous, stayed calm at all times, and was very reassuring. She's honest but diplomatic if you've made a selection she thinks you won't be happy with. * Jennifer was knowledgeable about her own inventory as well as products they don't even carry so she could compare them for you * When asked, she was quite honest about the quality of each fixture (frequency of problems and number of returns), and the integrity of the manufacturer (do they stand behind their products). This is information you can't get doing an internet search * Jennifer's estimates of delivery dates were 100% accurate. Some items even came in early. * Jennifer clearly identified which fixtures were returnable without a restocking fee (standard in-stock items) and which were not returnable (custom orders) * Excel Plumbing is open on Saturdays. Many plumbing supply houses are not * The average discount over the entire order was substantial for the fixtures we bought, and was better than that offered by any other showroom In addition to all of that, Jennifer understands the emotional toll from renovations and reduces concerns where she can: * Your home is in chaos and daily routines are disrupted (she can't help you there) * The wide selection of brands can be daunting (she helps you cut through the clutter of information, and whittle down the options) * You are concerned about making costly mistakes (she helps you make choices with confidence and can also point you towards products that can be returned without penalty) * You might feel urgency to get the renovation done before holiday guests arrive (she can tell you which items are in stock and if not in stock, which manufacturers' estimated delivery dates are reliable) * Your contractor may be pressing you towards products you don't want or like (she can help you identify alternative products you do like) Jennifer has our highest recommendation.

Terrible customer service at the supply counter. Very unhelpful . When I kindly asked for a…read morerecommendation on how I can go about getting a replacement part (that they did not carry) -- two men spoke in another language and then proceeded to ignore me. I recommend giving your business to one of the many other plumbing supply businesses in San Francisco.

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Excel Plumbing Supply Showroom
Excel Plumbing Supply Showroom
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Townsend Showroom - Fixtures provided by Townsend

Townsend Showroom

5.0(104 reviews)
1.2 mi•Mission Bay
•$$$

High-end selection and world-class service from Edward!…read more We had a fantastic experience with Townsend Showroom. If you are looking for a Washlet or high-end bathroom fixtures, this is definitely the place to go. The Showroom: The space is beautiful and very well-organized with a big selection of products. Expert Guidance: We worked with Edward, who was incredibly knowledgeable and easy to communicate with. He helped us find exactly what we were looking for and made the entire purchasing process seamless. Above and Beyond Support: The true test of a company is how they treat you after the sale. Months after our purchase, we ran into significant issues due to a poor installation by our independent plumber. We reached out to Edward for help with replacement parts, and he provided exactly what we needed right away. It is rare to find this level of post-purchase support. Edward really saved the day for us. Highly recommended for both their quality products and their integrity!

Super helpful. Very clear and responsive communication. I called with a question, they took some…read morenotes, and then they called me back very shortly after -- just a few minutes -- with an answer that solved my problem. I will be going to them next time I have some bath / kitchen stuff I need to attend to, for sure.

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Townsend Showroom - Fixtures provided by Townsend

Fixtures provided by Townsend

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Fixtures provided by Townsend

Mission Home Remodeling - Home remodel in San Francisco CA

Mission Home Remodeling

4.7(54 reviews)
1.2 mi•Hayes Valley
Free estimates
Workmanship commitment

Posted this on Google reviews and it got hidden to the public. I think it's important folks know…read moreabout this experience so see below: ______________________ I had such a bad experience with Mission Home which I know will look bonkers given the 5 star reviews. I was definitely persuaded by these reviews - and now will question every business that has 5 star reviews. Do your homework and don't be fooled. Project took much longer than what it should have because they were disorganized and would forget certain things (the foreman would even admit that the PM should have told me certain things!) that I would have imagined a contractor had down pat in terms of sequencing. They use some subcontractors and you are at the mercy of their schedules. They just are not organized (you will do a lot of the reminding, checking in, following up, and certain things still may not happen). They failed inspections meaning more cost (it is their job to pass these! It says this in any contract!) If it seemed as though I was questioning something, the PM got defensive and sometimes unprofessional, gaslighting me in a very aggressive manner. I saved the communication, in fact. The people I worked with directly were young and it showed in the almost-too-casual style of communication and lack of professionalism. I surrendered towards the end and just wanted the project done and everyone gone. I feel completely foolish that I went with the significantly higher estimate thinking it would offer a smooth, superior experience. The actual people who did the work worked hard though and did nice work - hence the two stars. But at the end of the day, it's actually hard to enjoy the work as I am reminded by the months of bad experiences - up to the very end. You can find more experienced contractors out there for equal quality of workmanship and for a more competitive price. I am using a different contractor now for other work at the property - it's a 180 degree difference - they have a dedicated team for my project, meaning time to completion is more accurate and on time; they have a dedicated person to procure the finishes and fixtures, not myself; they are way more organized and even provided me a timeline of what to expect and communicate with me what time they are showing up and what progress was made that day (!!); they are bringing a truly expert eye with attention to detail that ELEVATES the space and are teaching me to ask things I didn't even know I should KNOW to ask; and most importantly, I feel truly comfortable asking questions without defensiveness and aggressive steamrolling in their answers. I received none of this level of care or expertise with MHR, and I want you to know that you should expect these things!!!

Try to get some basic quote range but they say no, they cannot do that and we have to schedule a…read moresite visit even with the measurements and picture I provide. This makes no sense because we just want to get a ballpark to see if it's even make sense to continue. But anyway, on the date of the site visit, the guy come without any tool for measurements and for note taking. The guy just spent like 20 mins walking around the house and said he will get back to us with a quote. But I never hear back from them since. I think the company is very picky on clients and like to see if they have enough money to pay for their service. If they think we cannot afford it, they will just cut all the communications. This is also mentioned by other 1 star reviews.

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Mission Home Remodeling - Home remodel in San Francisco CA

Home remodel in San Francisco CA

Mission Home Remodeling - Home remodel in San Francisco CA

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Ferguson Home

Ferguson Home

3.3(69 reviews)
1.7 mi•Potrero Hill
•$$$

I am amazed at how complicated it is to redo a small simple bathroom. Working with Keoki at the…read moreFerguson showroom made it easier, as did sourcing almost everything from Ferguson and its cousin, Build.com. The showroom is well laid out, two floors, attractive, not confusing, with a range of prices from, say, Delta, Moen and Kohler to higher end brands. (I think lower costs on the bottom floor, higher-end upstairs.) Free parking lot to the side of the building, which you need in the Mission. It's important to see and touch as many of these products as you can. We worked with Keoki Garner. He was well informed, timely, easily available, and collaborative. He stayed cheerful when I overrode him and then changed things last minute (due to my own mistakes.) I loved that I could do research on Build.com and then bring it to Keoki. He never upsold or resisted when I went, say, for Kohler over Grohe. Everything so far has been delivered impeccably and undamaged. Build.com offers an enormous range of products, and I like that too. You can return within a reasonable amount of time. We haven't started construction yet but almost everything is sourced and in the garage.We have a clear billing record so much came from Build.com. I ended up gravitating to some more expensive fixtures, but not because of pressure, because of my own preference. I'd definitely do business with Keoki and with Ferguson again.

I purchased Rolf kitchen faucet about 6 years ago. I called a plumber company because water…read morepressure was low and they recommended purchasing a new faucet set. I went back to the Ferguson Connecticut site and they carefully listened to me and helped me get a new filter which was sent to my home and installed by me. The plumbing company I had originally called was more interested in selling me something I did not need. I really appreciated the help of the Ferguson customer service person who helped me find the appropriate solution. I am so pleased with my water pressure and lovely faucet now.

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Ferguson Home
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Williams-Sonoma - kitchenandbath - Updated May 2026

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