I had a terrible experience at the Danvers location, I feel like I can't get through this without crying. On Monday 5/9 I went for my touch up appointment. I had been a micro blading model for a student and had a follow up with someone else. My original appointment was at 2. I drove 45 mins, got there on time and was told 5 mins past my appointment start that the student they scheduled for my touch up wasn't coming in. They offered to start 40 or so minutes later when a different student arrived. I begrudgingly agreed because I was already there and I was reminded appointments were hard to come by. Finally about an hour went by (3pm) and they were ready. I told them I needed to leave by 3:45 latest to get my children from daycare and they assured me they could do it (my first mistake I should have known doing such procedure rushed is probably not The best idea). Anywho long story short... I'm on day 10 of healing and my brows look terrible. I lost Almost all my natural brow hairs on one side and the ink is barely even visible (it's this strange gray ash color). I went to see another PMU after being brushed off by the staff at Pigementa as if it wasn't a big deal. The PMU I saw said she believes the artist went too deep and damaged my hair follicles and that's also why the color isn't as strong. The reaction and nonchalant responses I got from Pigmenta was concerning. They basically brushed me off and told me there's no way they go too deep. Well, I believe it to be true - so beware!!!! read more

One of the worst experiences of my life, I thought I was going to lose my eyesight in my right eye. She put some kind of drops in my eyes and they immediately started burning. She told me in a minute I wouldn't feel anything because they were new it was numbing drops. She had done permanent eyeliner on me before without using drops but for some reason she had numbing drops. I never felt the pain while she was puncturing my eye until the drops wore off. I thought I was going to die! I was brought to the emergency room by my daughter and transferred to Mass. eye and ear because the damage was too much for the hospital that I was first brought to. I told Julia what was happening to me and she begged me to come back and let her look, so my daughter brought me back there first. She then proceeded to say I had a minor abrasion and maybe I should go to the hospital just for safety. After that I didn't hear from her in 3 Days. She told me I was being dramatic I ended up being out of work for one week in severe pain. If I could give her zero stars I would but it makes me give her at least one star. I would never recommend her again for this type of service. I wish I could upload the picture of the cut lines and punctures she did to my eye Julia did not care about my health and well-beingShe's in it for the money read more

This place is most definitely "WooHoo! As good as it gets!!!" I researched microblading for at least a year and though Pigmenta's prices are a little more than some other places there is a reason and it is the years of experience and professionalism here. I am more than 100% happy with my results. The healing process went exactly as they told me it would, absolutely no surprises. I am so glad that I made the decision to have microblading done and that I did my research and went to the best place possible. read more

Ok- I admit, when I left there I hated it hated it hated it! I wanted something casual and felt like I had something very deliberate and Groucho Marx like . I waited a day or two because I knew it was going to get darker, I suffered, and resigned myself to the fact that I would have to get it "undone "and then a week later I love love love love love it. The initial darkness went away (I.e.flaked off) . Julia is a pro and I am embarrassed that I ever questioned her..... she definitely knows what she's doing. (Did I say I love it?) read more

I was extremely impressed with Pigmenta. Carolee, Julia's assistant, is very knowledgeable and sociable, and Julia is truly a master of her craft. She had her work cut out for her too, as my brows were a bit of a mess when I came in. Having had my brows done in the past, I must say this was one of the least painful experiences I've ever had - they must use some potent numbing cream. Unlike other aestheticians I've gone to, Julia gave me the exact color and thickness I wanted, and crafted the perfect arch. She uses the hair-stroke technique so that your brows look natural. I would highly recommend Pigmenta, and will, without a doubt, be a return client. read more

Julia Bowers is a licensed cosmetic tattoo artist. She does permanent makeup, and uses some kind of brush-stroke needle vs a tattoo gun for a very natural look. I have been to her 3 times (recommended touchups once a year). I wouldn't go to anyone else! She has various locations in different areas of Massachusetts, and set days that she is in each area. Check out her website for more info... read more

Not all permanent makeup artists are made equally! I had to learn the hard way, and shelled out $$$ for a newbie artist to screw up my brows. I'm glad I found Pigmenta because Julia completely transformed my botched microblading job and restored my trust in the trade and overall confidence. read more

I think Julia is good at consulting and she will even correct other poor microblading from other artists. That said she has a very specific style that might not be everyone's taste. I definitely recommend looking at her work to see if you like it. It is very linear and not feathery so what you see there is what you'll get. I personally didn't like it too much as it made my eyebrows look heavy. I think she does and teaches the older style of microblading. The biggest issue I had was that the dark (almost black) ink faded to a red on my pale skin. Also the tails were done lower than my actual hair growth. It resulted in me looking like I had two tails on each eyebrow. I tried to talk to her about how I was not happy with it. She then became a lot more terse and I could tell she wasn't willing to work things out without a fight. After everything healed about a year later I got laser removal on my eyebrows. Still getting a few sessions on one of the brows because she tried to "fix" it using a coverup of nude colored ink. I don't recommend this as my laser technician says it makes it harder to remove as the light pigments are unpredictable. The other eyebrow the laser technician fixed and was able to remove all the red and one of the double tails. A big thank you to Disappearing Ink for removing what was an unfavorable microblading tattoo. read more

Julia and her staff are so amazing!!! I have been going to her now for over 10 years. At the start I had zero Eyebrows due to loss of over plucking and waxing. She saved my face! The confidence I have now is through the roof. What a difference having Eyebrows makes! She is always so sweet and caring. Roxanne and Julia's assistants are so helpful and sweet! I highly recommend them! read more

I had my eyebrows done 1 month ago and went back for the complimentary touch up yesterday. I was not prepared for the intensity of the initial color application and called to ask how I could remove some of the color. After talking with a very friendly and helpful assistant, she convinced me to stick with it and follow the instructions. After 5 days, as indicated by the instructions, my skin healed and the darkness faded by 50%. The color and shape are perfect. After the touch up yesterday the color intensity is less than the initial application. If you want perfect eyebrows, see Julia. I do think when making the appointment Pigmenta should warn customers about the initial color intensity. It can be shocking! If not for this I would give Pigmenta 5 stars! read more

I've been going to Julia for brows about three years now, twice a year for boosts. Julia has been practicing for 20 years and is an expert in her craft. She can recognize immediately what brow shape will flatter your features best, but is always extremely willing to make many modifications based on your own suggestions. I'm Asian with light, somewhat patchy brows. After getting them filled I was a lot more confident and could ditch all my brow pencils. After healing, my brows are extremely natural looking, due in part to Julia's ability to choose a color that suited my natural brows. I will say that right after the procedure and during the few days following, your brows will be really dark, solid and even a little scary, so don't freak out. However I'm still giving 5 stars because I've talked to many others in the industry and they all say it's unavoidable. Go to Julia if you're interested in this procedure, she's the best in Boston. read more

Initially I did not have a good experience due to a series of mishaps. However, after I brought it to their attention, Julia wrote a very thoughtful response. They not only issues a refund, but offered me free eyelash perming (yes it is a real thing!). When I arrived the service was prompt, and on point. Love my eyelashes!!! Overall good recovery and it was handled very professionally. read more

I had my brows done, worrying they wouldn't look natural, but tired of trying to fill in mostly lost brows and watching them come off on the towel at the gym. Wow! Julia is a fantastic artist-- I have to convince people they aren't my own, and never need to touch them at all. I'm so very happy I got up my courage to try it, and to connect with someone as careful and detail-oriented as Julia. Thank you, thank you, thank you. read more

TERRIBLE! She did the worst job on my eyes! And she did them out of someone's house - is that even allowed? They faded quickly afterwards, and the dark brown ink turned pink! So now I HAVE to use eyeliner everyday. And they're sore - feels like scar tissue there. Defeats the whole purpose of permanent makeup. When I called for a refund, I ended up in a battle with her legal person. She tried to get me to sign a confidential release and indemnity agreement. Basically she refused to REFUND me money and denied any wrongdoing on her part. BUT she agreed to pay me the exact amount I paid for the service $880 if I agreed to keep quiet about my experience. Makes me wonder how many other clients had to sign away their right to share their experience in order to obtain their money back. So I decided to give up my $880 for the right to warn everyone else to be careful when using her services. Full disclosure - this was YEARS ago. But Yelp removed prior reviews stating I violated the rules by naming the name of her legal person, etc. And I saw that she's still doing permanent makeup so here I am. Oh, and also, one of her male friends sent me a nasty and very angry message through yelp to intimidate me. I would not recommend doing business with these type of people. read more

If your asian and thinking of doing your eyebrow tattoo, don't do it here! Julia tends to make them dark and unnatural looking, like you took black pencil and drawer it in. Biggest regret read more

I've been a loyal client of Julia's for years-- she's a master of the craft, knows better than you do how to make you look great. She listens carefully and makes good suggestions, and has the best technique and equipment. I'm not easy to please, and she's always trying to be sure I'm happy with the results. I've sent many people to her-- those who say, I can't believe it, that's not natural? read more

I only write 5 stars reviews and this place deserves a lot more than 5 stars.As a woman of a certain age it is so rewarding to see your image change with a couples of stokes by Julia.I'm so happy with my new look .Very friendly staff, strongly recommended. read more

BUYER BEWARE ~ this was a nightmare from the start as I received a call 3 days before my appointment that they needed to change the date (I was going to surprise an out-of-town friend with the treatment). The woman was rude when I spoke with her and just as rude when I arrived. The treatment was pain-free and took exactly the alotted time of 45 minutes! The results - a clumpy disgusting MESS that took me 3 months to get rid of and I lost about 25 eyelashes in that timeframe. This "Esthetician" did not have a clue what she was doing. If you enjoy having eye-lashes do yourself a favor and just use mascara everyday. This was a huge mistake! P.S. Julia was not the person who worked on me; I wish she had been by the other 2 reviews posted! (I did not have tatooing done it was called "semi-permanent mascara") read more

I bought a groupon for this place to get eyelash extentions, i walked in and no one was at the front desk, the Russian lady was still doing someones lashes. Was awkward. Then i waited 20min even though i was on time. I got my lashes done took 2 and a half hours!!! She said "i want to make sure you are happy with your lashes" of course but this has turned into a 3hr stint. Lashes were good but the service sucked. I went back again because lashes were good but waited 40 MINUTES!!! Same excuse, different day. I expected a discount or free eyebrow tint or something but nothing still got asked for a tip. There will be no 3rd time because I've run outa time. read more

Is it just me? I have called 5 times in the last 24 hours, left a voice mail 24 hours ago and still no call back and no one answers the phone. Their voicemail is now full. Really? This is not good customer service. Please don't call me back. read more

Julia Bowers has done my eyebrows and eyeliner and she has also done my Mom's eyebrows. Julia is a consummate professional with an artistic touch. Please check out her website and see her being interviewed on You Tube. I can't thank her enough for what she's done for not only myself but my 75 year old mother who lost all her hair, is handicapped and had a stroke and can no longer "draw on" her eyebrows. She's made my Mom prettier and less self conscious. Thank you Julia and God Bless You! read more

I have been getting my eyebrows done for several years now and I'm always very happy. The color is more intense at first but fades in a couple of weeks to a perfect color. I have very few eyebrow hairs left but they look great with the tattoos. I also got the eyeliner on upper and lower lids which I love. Julia is the best. I recommend this place to everyone. read more

Semi permanent mascara treatment - My eye lashes clumped together and went in different directions. They looked unnatural and kind of odd.

Julia is simply amazing!!!!!!!!!!!!!!!! I have brows eyeliner and lips. i feel wonderful!! I am renewed, fresh, and happy! Julia does an incredible job. i just love the results even months later!!! read more

I recently had my eyebrows done by Julia, and I absolutely love them! Gorgeous! Definitely the "master of her craft!" I highly recommend her for any type of permanent cosmetics. She takes the time to listen, and offers her opinion. Trust me, listen to what she recommends. I had a total different vision for myself; but after she penciled in one eye to show me what she had in mind I was SOLD! Finish product was even more amazing. So glad I listened to her recommendation. read more