Consistency and customer service are not the mission of this dealership. My suggestion would be…read morethat you record your phone calls and ask for everything in writing when going here or you will be taken advantage of.

Gave me a great car. Quick and easy. In and out. Best believe I will be back for my next one!read more

Very good price on gas. Pumps work well too. Sizeable convenience store with tons of options for…read morefood and drinks.

Place is filthy inside…read more Coffee area is always dirty , never restocked or wiped down. Coffee machines need to cleaned inside & out , coffee mate display has not been wiped down in months - same dried milk stains on that red rack every time I go there Place needs to be look at with some "Fresh Eyes" by your corporate team !!

Great shop, very knowledgeable and responsive! Would highly recommend to anyone needing tires or…read moreservicing!

They are honest and provide great value. Thank you Lauterbach man!! Will use again for additional…read moreservices.

Always the best place to go for phone repairs. Mark is awesome and very helpful. Have been coming…read morehere for years anytime I need my screen or battery fixed.

I believe they are the ONLY facility in town that you can walk into and actually have a key fob…read moreprogrammed for a vehicle. But like the car dealers the rate is nearly $150 for less than 10 minutes of work. No thinking involved just plug in a machine type in model and make of car wait for machine to download and transfer data to the fob. You could download a mp3 in nearly the same amount of time. So, 1 star for actually having a walk in facility and the 1/2 star for having the ability to program key fobs. 1/2 star for only person in Springfield that will even attempt to program it besides one other mobile key lock out companies.

Our Dodge Ram 1500 truck blew a tire on I-72. AAA towed our vehicle to Discount Tire. There were…read moremany customers, but we were helped in a decent amount of time. Jacob found a reasonably priced tire for us and it was ready right before closing. As we started to get into the vehicle, Jacob and another tech ran from the store and got our attention. They had noticed that something was wrong when the tire was back on the ground. It was crooked. We received some suggestions for a repair shop as well as cold water. We made arrangements for a Lyft driver and hotel. We returned the next morning and the tow truck driver was able to coordinate with Discount Tire employees to reload our vehicle. Shoutout to Assistant Manager Jacob and the technician who kept us safe and helped locate repair shop options.

I really think they deserve more than 3.4 stars. I have always had good service and they work…read morewall-ins in. You have to be prepared to wait sometimes. The staff is super professional and respectful. I would recommend this store to anyone wanting to get value for their tires and ongoing service. They have replaced my valve stems and keep my tire pressure maintained for no charge.

I've had a lot of work done by tuffy and they always have great customer service. The mechanics…read morealways give the details straight and most of the work done is same day. They treat their customers right and their work is always good.

My father and myself are beyond thankful and appreciative for the solid and "honest" customer…read moreservice that we receive from Tuffy Tire Auto Service Center... period!! We received ridiculous quotes from -2- other auto service centers, and it was Tuffy who was honest of the repairs that "actually" were needed"! Be sure to ask for managers Mr. Ray -or- Mr. Steve... they will take care of you with integrity & transparency. Sincerely... Anthony Woodson!

Not only did the sales person try to pressure sale me on a vehicle after I told him several times…read morethat I was shopping around and had not made a decision yet. He made a Hard credit check that lowered my credit score by 4 points. Then, tried to get me into a preditory loan. It would have had me paying over $32,000 on financing under $17,000. This was after I had already told the sales person, Dave McMeen, that I was going through my home bank for financing. He wasted most of my shopping time and pushed through a hard check on my credit that was unnecessary. I will not got back there again.

Extremely Disappointed - Misleading Practices and Poor Customer Service…read more I normally never write reviews or leave negative feedback, but after my recent experience with Landmark Chrysler Jeep in Springfield, IL, I feel compelled to share. I was in the market for a new Jeep Wrangler 4xE, and found one listed through the Jeep website. I called ahead and spoke with Adam, who assured me that the vehicle was brand new and qualified for the EV rebate. I told him I was driving all the way from Chicago (a 3-hour trip) to see the car, and we scheduled an appointment accordingly. While on the road, both Adam and another salesperson emailed me a quoted price of $48,863 (Landmark discounted price). Around the same time, my wife requested an online quote from Landmark -- and to our surprise, it came back as $38,991, including incentives. This seemed too good to be true, but still worth confirming in person. Looking at the photos online, we noticed the interior appeared dirty, but the odometer photo showed 15 miles. I called Adam again to confirm the car was truly new -- he insisted it was and said it was simply being cleaned for our visit. Upon arrival, Adam handed us the keys. The interior was very dirty -- full of mud, sand, and food crumbs. But even worse, the odometer showed 6,690 miles. This is not a new car by any reasonable standard. When questioned, Adam claimed a manager had been using it as a "demo." When I pointed out this disqualifies it as "new," he became defensive. When we asked about the price and showed him the $38,991 online quote, he took a picture of my wife's screen and disappeared for about 25 minutes. While waiting, we noticed that Landmark had updated the price on their website -- clearly an effort to cover up the discrepancy. Adam returned and said they could not honor either the $38,991 or even the previously emailed $48,863, claiming a "website glitch." He then gave us a new price of $54,000 -- a massive jump -- and informed us that the vehicle does not qualify for the EV tax credit, contradicting his earlier statements. At no point did a manager come out to speak with us, despite the clear miscommunication and frustration. Instead, Adam dismissively told us that the dealership has the right to refuse the sale and escorted us out. We were prepared to purchase the vehicle that day if the deal had been transparent and fair. Instead, we wasted a full day and hundreds of miles on a misleading, unprofessional, and frankly disrespectful experience. Buyer beware -- I would strongly caution anyone considering doing business with Landmark Chrysler Jeep in Springfield.