After over 3 generations using this shop, I am saddened to see it has adapted to the ways of the…read moreworld and lost all customer service and even gone further by being rude, unprofessional, and irresponsible.
Dropped off 5/11 Told Dave hose was leaking, power steering didn't work
5/13 at end of day , 430, Dave answered saying he had my number down wrong, He stated we have to change the power steering pump, it's shot, and the back brakes need rotors. quote was $774 he didn't know when he could get it done tomorrow was booked and Friday wasn't looking good said it would be done by the beginning of next week.
5 more days, Wed 5-20, almost EOD, 3pm, I called again, Jason answered, "just wanted to get an update on my van", he stated it would be done by end of today, I said ok cool so it will be and he said yeah I had a couple give me trouble but I should have it done by end of day or tomorrow, I said, well is it today end of today or tomorrow because if it's going to keep going I need to figure something out. He immediately raised his voice and began to yell, well I can't help it, we got to work it in, you can just come get it and hung up.
Then when I asked you to cal
Dad called, it was the same answers.
5-21-2026 Called EOD 430pm, told again be tomorrow.
5-22-2026 2pm, van was done.
Informed the total was 1000 to avoid confrontation, asked dad to ask why 200 more, before I could even finish, Jason spoke up said because we had to replace the hose too, I said no that was in the first estimate I told Dave it needed that he added a pump and rotors to the hose and pads. Again being rude and unprofessional, said well we didn't know it needed until we took off, rather than repeat myself n argue with ignorance, I walked out n let my dad finish up the transaction. As me n my fiancee got in our vehicle, we noticed our trash had been gotten into by either a wild animal, their pet shop cat, was holes made in the bag n trash and crumbs scattered, picture enclosed.