Dental expertise is fine. Quality of customer care has something to be desired…read more.. Cold practices of cancelling at the last minute yet will hold customers to a strict check-in process that could cost you money if not followed. Scheduling conflicts happen, but it doesn't excuse their lack of concern when dealing with early morning cancellations (that have frequently occurred). We may need to explore other options for dentists for better care....

Willamette will not fix your teeth if it costs them money. I had been denied 2 new crowns…read more(repeatedly for 3 years) that were in bad shape (after 35 years in my mouth). They claimed that it would be a COSMETIC FIX only, even though the Perio that they sent me too disagreed...cheap asses! I switched to Delta Dental in 2021, they set out to replace these old crowns after my very first visit...explaining that it is unhealthy to allow those old crowns to remain in my mouth, because bacteria can penetrate the old crowns (ironically, exactly what Willamette's Perio told them and they still denied my multiple requests for new crowns). I am a manager at WSU, so it's not like i have insufficient or crappy coverage. New doctor in 2020, she is a terrible doctor (and very rude). From 2017-2020 I saw a different technician every time at Willamette...none of them with experience (straight out of school) and learning on my mouth, OUCH. Willamette Pullman's front staff is nice, but manager, doctor and technicians all have attitude. Manager is a loud mouth with nothing nice to say. Don't choose them, you will regret it. The company is so cheap and they hire inferior and under experienced staff. Don't forget to read the "google" reviews for this place... another 2 out of 5. PS. I look forward to your response Marnie, although I don't recall hearing from you when I was fighting for new crowns. 11/22/21 UPDATE! thanks for that anemic response Marnie, I just called the number you listed... it's the same number that I've spent hours and hours in the past arguing with, for new crowns. You didn't even give me a supervisor's number or your own contact. Nope, you just pawned me off on the same incompetent system that I tolerated for 3 years. I would down grade your score if i could based on your response. How do you justify your salary, telling me to call the same call center that has failed me for the past 3 years. You and your company really do not understand customer service.

Unfortunately, I have to seriously downgrade my review of this dental office. I recently moved out…read moreof Pullman, and when I went to see a new dentist I found out what a terrible job this dental office did with my teeth. My sealants, done only a few months ago, are chipping off. Worse, they seem not to have cleaned my teeth before applying the sealants, and now I have cavities under the sealants. A filling done a not that long ago has cavities forming around the edges and will need repair and polishing. I'm facing a lot of work to fix this office's mistakes. It looks nice but they really messed up my teeth. They did give me a 1/3 refund on the bad sealants, but feel they are not at fault or negligent. They say they would wait and see with the cavities and that it might just be discoloration. The refund they gave me will only cover about 1/4 of the cost of the work my current dentist recommends to fix mistakes this office made. Proceed with caution if you go here, and if you've been here in the past have your dental work checked by another dentist.

I've been a patient of Dr. Jack Chiang for over a decade and have the highest regard for his skill…read moreand professionalism, as well as appreciation for his always kind, helpful, and knowledgeable staff. I have had "difficult" teeth since childhood (am now in my 50s) and Dr. Chiang has been the first dentist to carefully track and treat my dental health over time and to fully address my individual needs. I have had procedures ranging from simple cleanings to a dental implant and have always been 100% satisfied. Dr. Chiang is amazing at keeping pain to a bare minimum (usually none at all) and he is always continuing his education on the newest advances. He treats patients with kindness and respect, explains and answers all questions - and see patients as people, and not just as "a set of teeth." I wish to acknowledge also Pullman Family Dentistry's Narissa and Lisa, two amazing women who are always kind, helpful, and very knowledgeable (and all the others have been super as well - I've never met a rude or incompetent staff member at PFD.) Finally, the people at Pullman Family Dentistry are all just lovely people with whom to interact. I do non-profit work in India and Dr. Chiang has always been a big supporter and has even made donations of dental supplies (e.g. toothbrushes, floss, etc.) to help the children who cannot afford such Western "luxuries." He did this without even being asked and without asking for any recognition in return - which is rare. (And, no, his generosity does not affect this positive review of his skill, but just goes to illustrate his general compassion for those in need.) I am so very glad and grateful to find such a wonderful dental practice here in Pullman, and am a fan for life of Pullman Family Dentistry.

As an adult patient my experience with Dr. Pickard and his staff was unpleasant. After 5+ years of…read morebraces through his office and the removal of two teeth based on his reccomendation, Dr. Pickard essentially gave up on my case. Instead of proceeding with a plan and communicating the plan to me, he suggested that I should pay more money for his services (I made the mistake of paying in advance), undergo a surgical operation and other quakery. The frequently turning over of staff technicians means you will usually get a novice trainee who poorly documents changes or incorrectly applies methods. I cant tell you how many times technicians forgot to put on c-chains and I had to remind them. After switching orthodontists, my braces are now off after only one year thanks to a fresh approach. It was originally my dentist who let me know that I should get a second opinion, as she believed that Dr. Pickard was basically doing nothing and that what he was doing was totally ineffective. We observed more changes in one year at my new orthodontist then 5+ years at Pickard! He might be good for your kids but If you are an adult my advice is stay away.

Pickard Orthodontics - five star! Pickard Orthodontics is…read moreabsolutely amazing. I got my braces with them when I was a kid. Many years later I had my braces removed two days before I started High School. And almost four years after that - being now I see the results are amazing. him and his teams professional skills will stay with your teeth for life if you do it he says and wear your retainer. He did the best work on my teeth anyone has ever done before or probably ever will do. That being said I will never regret a single visit or a single minute at Pickard Orthodontics. I was a very irresponsible kid who did not do as I was told, but him and his team were patient and always figured out what to do to fix my teeth. Doctor Pickard and his team are very professional, kind, and most of all care about the client more than any other orthodontist I know of. Thank you Doctor Pickard and your team for forgiving me wonderful straight teeth. If you're considering using Pickard Orthodontics services - please do because you'll never regret it.

My first appt was scheduled for 7:30am so I can rush back for my 9am class, but they let me in…read moreafter 8am instead. For my second appt, they canceled my 7:00am slot just 15 mins before it was supposed to start. To make matters worse,there's a $50 fee for not showing up or failing to cancel within 24 hrs. But just like that, they will call you at 6:45 and says it's canceled . I express my disappointment to the representative. Instead of empathy, I was met with LAUGHTER before being hung up on. It's incredibly frustrating to feel like my time doesn't matter to this establishment. This experience has left me questioning the integrity of the clinic. Are they even licensed or permitted to operate like this? They think that wasting people time is funny or a joke!

They will not schedule you for a cleaning until you come in for a consultation. After having to…read morereschedule my first consultation, I double checked by phone before my appointment to ensure that they had my insurance and medical records from my previous dentist. They confirmed they had everything they needed. I showed up for my appointment and they told me it was cancelled because they did not have my insurance information. The receptionist proceeded to tell me my insurance information as I stood there before telling me that no one was available to complete the consultation with me. They then admitted that they must have texted the wrong number to notify me of the cancellation. Then, they tried to reschedule my consultation for a THIRD time for almost a month later and still would not allow me to schedule a cleaning. I am not sure I would ever be able to get my teeth cleaned by someone at Mint. If you want to waste your time scheduling appointments they won't keep and risk that your personal information might be shared with someone other than you, give Mint a call!

Kind and compassionate evidence based care!!! We drive 2.5 hours for an airway specialized…read moreorthodontist, Dr. Christensen. We are lucky to have your team in our community! My son is already breathing easier at night after his palate expansion treatment.

dr.christensen and anna are very kind and i like the game room.there is also great service.read more

Jonny Fisher DDS is an excellent dental office. They're efficient, friendly and do great work!! I…read morehave had my teeth cleaned several times by Monty who puts me at ease and does a great job cleaning my sensitive teeth. I have been a patient there for several years and highly recommend them :)

Excellent service, very friendly, understanding, and knowledgeable. 5 star care and service. Highly…read morerecommend.

I absolutely recommend Dr Swenson to anyone needing orthodontic treatment. He is very friendly and…read moreexplained my options thoroughly. He also made sure I was comfortable with the treatment plan selected, even if we had to move to plan B. Thankfully plan B wasn't necessary and I am thrilled with the outcome, but it was reassuring that he had one if needed. The staff is fun, engaging and extremely friendly. Dr Swenson went above and beyond to make sure I am 100% happy with my teeth and I couldn't be more thankful for the amazing care!

Wilkinson Ortho is a fantastic places for braces. The team really cares about you. Dr wilkinson…read moretruly strives for perfection.

Front desk ladies are so rude for no reason, everyone is just standing around talking and they had…read moreme waiting 40 minutes so I just walked out because who knows how longer they would have me waiting

OUr family really likes this office! From the front desk to the technicians to the doctors, the…read moreentire experience is seamless. You can tell they work as a team - even dressing similarly. They use technology correctly and efficiently to document care, communicate and make appointments. The kids love this place because they have free slushies. I really dont care about that, but I love that my son doesnt fight going to the appointments because he expects his slushie at the end. The office is modern, clean and they play music - sometimes loud. It's upbeat and fun. A great place to go if you ask me. Dr. Christopher is a very nice man and professional. He makes a point to connect with my sons at each visit, asking about their interests. Another fun thing is the customer appreciation parties. Whats not to like about an outdoor dinner and movie?