My family always has a great experience at Jonny Fisher, we've worked with many of the staff…read moremembers over the years who have all been wonderful! Monte really stands out for his patient care, but really everyone does an outstanding job!

Jonny Fisher DDS is an excellent dental office. They're efficient, friendly and do great work!! I…read morehave had my teeth cleaned several times by Monty who puts me at ease and does a great job cleaning my sensitive teeth. I have been a patient there for several years and highly recommend them :)

Dr. Larsen is an excellent dentist, and I have referred several of my students and friends to him…read more I have none him for over 25 years and he has taken amazing care of both my husband and me. He cares not about are teeth but our overall health. The office is well managed, and his staff is professional and very personable. They always ask if they did a good job. I would not go anywhere else!

My son is at school at WSU and had an after-hours dental emergency and needed to be seen. From 5…read morehours away I called every dentist in Pullman, WA and left messages for all of them. Dr Larsen called me right back and within the hour my son was being attended to by the Doc and his assistant. They calmed my son and patched him up and left my wife and I grateful to have been so lucky to find Dr Larsen and his crew. We are beyond happy with the service and compassion we received from Dr Larsen.

They took care of my boys very well. The service was very friendly and kind. Professional and…read morerelational. Highly recommend.

This is my first time to visit a dentist in the States. First of all, they accept WSU health…read moreinsurance for graduate students (RAs and TAs). Their dental clinic is in Room 201, on the second floor of the only two-story building in the Professional Mall (not Pro Mall II). It was really a little hard to find their place initially, so I had to give them a call, and luckily, they helped me to reach their place successfully. Their lobby is tidy and clean with coffee maker, drinking water and several coaches. The receptionist is super nice, very helpful and patient enough to listen to me. Their dental assistant, Sharon, helped me performed series of x-rays on my teeth, which is nice since she showed her care a lot. They have a digital x-ray. After that, Dr. Torrey showed up and sat together with me to discuss of future plans. Unfortunately, they had to move out my two teeth. Once appointments are made, they are going to send u emails as well as text messages to remind you. Besides, they gave me little reminding stickers to put on my calendar for the appointments, which is nice! After all, it was nice for the first time visit. I will keep it posted how things go since I have another three appointments there.

Unfortunately, I have to seriously downgrade my review of this dental office. I recently moved out…read moreof Pullman, and when I went to see a new dentist I found out what a terrible job this dental office did with my teeth. My sealants, done only a few months ago, are chipping off. Worse, they seem not to have cleaned my teeth before applying the sealants, and now I have cavities under the sealants. A filling done a not that long ago has cavities forming around the edges and will need repair and polishing. I'm facing a lot of work to fix this office's mistakes. It looks nice but they really messed up my teeth. They did give me a 1/3 refund on the bad sealants, but feel they are not at fault or negligent. They say they would wait and see with the cavities and that it might just be discoloration. The refund they gave me will only cover about 1/4 of the cost of the work my current dentist recommends to fix mistakes this office made. Proceed with caution if you go here, and if you've been here in the past have your dental work checked by another dentist.

I've been a patient of Dr. Jack Chiang for over a decade and have the highest regard for his skill…read moreand professionalism, as well as appreciation for his always kind, helpful, and knowledgeable staff. I have had "difficult" teeth since childhood (am now in my 50s) and Dr. Chiang has been the first dentist to carefully track and treat my dental health over time and to fully address my individual needs. I have had procedures ranging from simple cleanings to a dental implant and have always been 100% satisfied. Dr. Chiang is amazing at keeping pain to a bare minimum (usually none at all) and he is always continuing his education on the newest advances. He treats patients with kindness and respect, explains and answers all questions - and see patients as people, and not just as "a set of teeth." I wish to acknowledge also Pullman Family Dentistry's Narissa and Lisa, two amazing women who are always kind, helpful, and very knowledgeable (and all the others have been super as well - I've never met a rude or incompetent staff member at PFD.) Finally, the people at Pullman Family Dentistry are all just lovely people with whom to interact. I do non-profit work in India and Dr. Chiang has always been a big supporter and has even made donations of dental supplies (e.g. toothbrushes, floss, etc.) to help the children who cannot afford such Western "luxuries." He did this without even being asked and without asking for any recognition in return - which is rare. (And, no, his generosity does not affect this positive review of his skill, but just goes to illustrate his general compassion for those in need.) I am so very glad and grateful to find such a wonderful dental practice here in Pullman, and am a fan for life of Pullman Family Dentistry.

My first appt was scheduled for 7:30am so I can rush back for my 9am class, but they let me in…read moreafter 8am instead. For my second appt, they canceled my 7:00am slot just 15 mins before it was supposed to start. To make matters worse,there's a $50 fee for not showing up or failing to cancel within 24 hrs. But just like that, they will call you at 6:45 and says it's canceled . I express my disappointment to the representative. Instead of empathy, I was met with LAUGHTER before being hung up on. It's incredibly frustrating to feel like my time doesn't matter to this establishment. This experience has left me questioning the integrity of the clinic. Are they even licensed or permitted to operate like this? They think that wasting people time is funny or a joke!

They will not schedule you for a cleaning until you come in for a consultation. After having to…read morereschedule my first consultation, I double checked by phone before my appointment to ensure that they had my insurance and medical records from my previous dentist. They confirmed they had everything they needed. I showed up for my appointment and they told me it was cancelled because they did not have my insurance information. The receptionist proceeded to tell me my insurance information as I stood there before telling me that no one was available to complete the consultation with me. They then admitted that they must have texted the wrong number to notify me of the cancellation. Then, they tried to reschedule my consultation for a THIRD time for almost a month later and still would not allow me to schedule a cleaning. I am not sure I would ever be able to get my teeth cleaned by someone at Mint. If you want to waste your time scheduling appointments they won't keep and risk that your personal information might be shared with someone other than you, give Mint a call!

Dental expertise is fine. Quality of customer care has something to be desired…read more.. Cold practices of cancelling at the last minute yet will hold customers to a strict check-in process that could cost you money if not followed. Scheduling conflicts happen, but it doesn't excuse their lack of concern when dealing with early morning cancellations (that have frequently occurred). We may need to explore other options for dentists for better care....

Willamette will not fix your teeth if it costs them money. I had been denied 2 new crowns…read more(repeatedly for 3 years) that were in bad shape (after 35 years in my mouth). They claimed that it would be a COSMETIC FIX only, even though the Perio that they sent me too disagreed...cheap asses! I switched to Delta Dental in 2021, they set out to replace these old crowns after my very first visit...explaining that it is unhealthy to allow those old crowns to remain in my mouth, because bacteria can penetrate the old crowns (ironically, exactly what Willamette's Perio told them and they still denied my multiple requests for new crowns). I am a manager at WSU, so it's not like i have insufficient or crappy coverage. New doctor in 2020, she is a terrible doctor (and very rude). From 2017-2020 I saw a different technician every time at Willamette...none of them with experience (straight out of school) and learning on my mouth, OUCH. Willamette Pullman's front staff is nice, but manager, doctor and technicians all have attitude. Manager is a loud mouth with nothing nice to say. Don't choose them, you will regret it. The company is so cheap and they hire inferior and under experienced staff. Don't forget to read the "google" reviews for this place... another 2 out of 5. PS. I look forward to your response Marnie, although I don't recall hearing from you when I was fighting for new crowns. 11/22/21 UPDATE! thanks for that anemic response Marnie, I just called the number you listed... it's the same number that I've spent hours and hours in the past arguing with, for new crowns. You didn't even give me a supervisor's number or your own contact. Nope, you just pawned me off on the same incompetent system that I tolerated for 3 years. I would down grade your score if i could based on your response. How do you justify your salary, telling me to call the same call center that has failed me for the past 3 years. You and your company really do not understand customer service.

They do a fine job of teeth cleaning but kept pushing the $1,000 plus "Ultra Cleaning". Seems all…read morethey care about is big profits from overpriced service provided by dental assistants. I realized this morning when I arrived for my 9am appointment and was told it was schedualed for 8am. This happened 6 months ago and at that time I reschedualed, now I arrive today and this time I kept hold of my appointment card from last visit. I stood there while the staff mumbled behind room dividers. Finally I got the message: they don't want customers like me who only need a good teeth cleaning every 6 months or so and can't be pushed into expensive treatments I don't need.

He (and his receptionist!) is great with kids and a true intellectual.read more

Dr. John McInturff is truly professional and always puts the patient's best dental care at heart…read more He pays attention to all details about our dental health and always takes time patiently to give us the best treatment. I moved out of the area two years ago but still take extra effort to return to him for his services. His wife, Mrs. Rilee is a nice addition to make this dental office excellent and to be trusted as the office manager who helps keep things in order and with good communications. I highly recommend him for you and your entire family.