Kind and compassionate evidence based care!!! We drive 2.5 hours for an airway specialized…read moreorthodontist, Dr. Christensen. We are lucky to have your team in our community! My son is already breathing easier at night after his palate expansion treatment.

dr.christensen and anna are very kind and i like the game room.there is also great service.read more

Pickard does an awesome job taking care of my boys. Everyone is friendly and helpful and we have…read morealways had a great experience.

As an adult patient my experience with Dr. Pickard and his staff was unpleasant. After 5+ years of…read morebraces through his office and the removal of two teeth based on his reccomendation, Dr. Pickard essentially gave up on my case. Instead of proceeding with a plan and communicating the plan to me, he suggested that I should pay more money for his services (I made the mistake of paying in advance), undergo a surgical operation and other quakery. The frequently turning over of staff technicians means you will usually get a novice trainee who poorly documents changes or incorrectly applies methods. I cant tell you how many times technicians forgot to put on c-chains and I had to remind them. After switching orthodontists, my braces are now off after only one year thanks to a fresh approach. It was originally my dentist who let me know that I should get a second opinion, as she believed that Dr. Pickard was basically doing nothing and that what he was doing was totally ineffective. We observed more changes in one year at my new orthodontist then 5+ years at Pickard! He might be good for your kids but If you are an adult my advice is stay away.

Dental expertise is fine. Quality of customer care has something to be desired…read more.. Cold practices of cancelling at the last minute yet will hold customers to a strict check-in process that could cost you money if not followed. Scheduling conflicts happen, but it doesn't excuse their lack of concern when dealing with early morning cancellations (that have frequently occurred). We may need to explore other options for dentists for better care....

Willamette will not fix your teeth if it costs them money. I had been denied 2 new crowns…read more(repeatedly for 3 years) that were in bad shape (after 35 years in my mouth). They claimed that it would be a COSMETIC FIX only, even though the Perio that they sent me too disagreed...cheap asses! I switched to Delta Dental in 2021, they set out to replace these old crowns after my very first visit...explaining that it is unhealthy to allow those old crowns to remain in my mouth, because bacteria can penetrate the old crowns (ironically, exactly what Willamette's Perio told them and they still denied my multiple requests for new crowns). I am a manager at WSU, so it's not like i have insufficient or crappy coverage. New doctor in 2020, she is a terrible doctor (and very rude). From 2017-2020 I saw a different technician every time at Willamette...none of them with experience (straight out of school) and learning on my mouth, OUCH. Willamette Pullman's front staff is nice, but manager, doctor and technicians all have attitude. Manager is a loud mouth with nothing nice to say. Don't choose them, you will regret it. The company is so cheap and they hire inferior and under experienced staff. Don't forget to read the "google" reviews for this place... another 2 out of 5. PS. I look forward to your response Marnie, although I don't recall hearing from you when I was fighting for new crowns. 11/22/21 UPDATE! thanks for that anemic response Marnie, I just called the number you listed... it's the same number that I've spent hours and hours in the past arguing with, for new crowns. You didn't even give me a supervisor's number or your own contact. Nope, you just pawned me off on the same incompetent system that I tolerated for 3 years. I would down grade your score if i could based on your response. How do you justify your salary, telling me to call the same call center that has failed me for the past 3 years. You and your company really do not understand customer service.

I absolutely recommend Dr Swenson to anyone needing orthodontic treatment. He is very friendly and…read moreexplained my options thoroughly. He also made sure I was comfortable with the treatment plan selected, even if we had to move to plan B. Thankfully plan B wasn't necessary and I am thrilled with the outcome, but it was reassuring that he had one if needed. The staff is fun, engaging and extremely friendly. Dr Swenson went above and beyond to make sure I am 100% happy with my teeth and I couldn't be more thankful for the amazing care!

Wilkinson Ortho is a fantastic places for braces. The team really cares about you. Dr wilkinson…read moretruly strives for perfection.

HORRIBLE CUSTOMER SERVICE…read more Daughter was in Pullman for the summer and lives out of state. Permanent lower retainer broke and so she went in for Invisalign bottom retainer she can just wear at night. Was told 2-3 weeks for retainers. At the 2 week plus mark called to follow up and was given the standard "it takes 2-3 weeks" and I had to push the receptionist to follow up with actual due date. I was then told was shipped and coming in next week. Called the following week after they said should be there and told was not even manufactured!! WHAT??!! So spoke to someone else who told me they had manufacturer put it on priority. I asked what that was and are they shipping overnight? Asked her to call them and get more information. Was told would be in next week. Called the following week to see if shipped and was told well it should be here when they said later the week. I had to ask them to follow up to confirm when shipped/shipping. My daughter was moving back soon and will be leaving the area. They are NOT customer serving and don't seem to care. That is the treatment we got. I shouldn't have to ask them to follow up on this very late delivery they told me was shipped when it wasn't. Did finally get the retainers and they fit. Consider going elseware if you expect better customer service.

My first appt was scheduled for 7:30am so I can rush back for my 9am class, but they let me in…read moreafter 8am instead. For my second appt, they canceled my 7:00am slot just 15 mins before it was supposed to start. To make matters worse,there's a $50 fee for not showing up or failing to cancel within 24 hrs. But just like that, they will call you at 6:45 and says it's canceled . I express my disappointment to the representative. Instead of empathy, I was met with LAUGHTER before being hung up on. It's incredibly frustrating to feel like my time doesn't matter to this establishment. This experience has left me questioning the integrity of the clinic. Are they even licensed or permitted to operate like this? They think that wasting people time is funny or a joke!

Unfortunately, I have to seriously downgrade my review of this dental office. I recently moved out…read moreof Pullman, and when I went to see a new dentist I found out what a terrible job this dental office did with my teeth. My sealants, done only a few months ago, are chipping off. Worse, they seem not to have cleaned my teeth before applying the sealants, and now I have cavities under the sealants. A filling done a not that long ago has cavities forming around the edges and will need repair and polishing. I'm facing a lot of work to fix this office's mistakes. It looks nice but they really messed up my teeth. They did give me a 1/3 refund on the bad sealants, but feel they are not at fault or negligent. They say they would wait and see with the cavities and that it might just be discoloration. The refund they gave me will only cover about 1/4 of the cost of the work my current dentist recommends to fix mistakes this office made. Proceed with caution if you go here, and if you've been here in the past have your dental work checked by another dentist.

I've been a patient of Dr. Jack Chiang for over a decade and have the highest regard for his skill…read moreand professionalism, as well as appreciation for his always kind, helpful, and knowledgeable staff. I have had "difficult" teeth since childhood (am now in my 50s) and Dr. Chiang has been the first dentist to carefully track and treat my dental health over time and to fully address my individual needs. I have had procedures ranging from simple cleanings to a dental implant and have always been 100% satisfied. Dr. Chiang is amazing at keeping pain to a bare minimum (usually none at all) and he is always continuing his education on the newest advances. He treats patients with kindness and respect, explains and answers all questions - and see patients as people, and not just as "a set of teeth." I wish to acknowledge also Pullman Family Dentistry's Narissa and Lisa, two amazing women who are always kind, helpful, and very knowledgeable (and all the others have been super as well - I've never met a rude or incompetent staff member at PFD.) Finally, the people at Pullman Family Dentistry are all just lovely people with whom to interact. I do non-profit work in India and Dr. Chiang has always been a big supporter and has even made donations of dental supplies (e.g. toothbrushes, floss, etc.) to help the children who cannot afford such Western "luxuries." He did this without even being asked and without asking for any recognition in return - which is rare. (And, no, his generosity does not affect this positive review of his skill, but just goes to illustrate his general compassion for those in need.) I am so very glad and grateful to find such a wonderful dental practice here in Pullman, and am a fan for life of Pullman Family Dentistry.

Denist's made fun of my retainer wearing being a second go around for me after unstraight teeth…read more nice staff other than the criticizing jeers...

Front desk ladies are so rude for no reason, everyone is just standing around talking and they had…read moreme waiting 40 minutes so I just walked out because who knows how longer they would have me waiting

Dr Folsom is a really nice guy and a great dentist. Been a patient for a long time. Great staff…read moreas well