I honestly feel that giving them one star is FAR too many! It was truly one of the worst experiences I have ever had in a restaurant!!! I mean EVER! I have never seen anything like their customer service anywhere and hope to never again! We were all in a state of shoc
During the Main Street Arts Festival, we decided to go inside and get my son and my nephew and piece of pizza as they hadn't had any lunch yet. I ordered my son's pizza from the guy and he asked me which type of pizza that I would rather have (after I told him specifically which one we wanted) and we made eye contact and i told him again which piece. Then my sister in law ordered my nephew's piece of pizza. I only saw him put one piece in the oven and was confused. He put a piece up on the counter that was the same kind that my son was wanting, so I asked him if this was ours and he said kind of rudely, "No, it's for another customer." So we asked him if he got my son's order and he told us no, that he only got the one order. So once again, I tell him which type of pizza my son wanted.
Then we move down to order the drinks. I told the lady at the register that I wanted to get one coke to go and one ice water. She shows me a hard plastic coke cup and says that's for water. Well, I knew that I certainly couldn't take that cup "to go." So I got two of the paper cups that were by the register, so I could put water in one and coke in the other. As soon as I did, the lady raised her voice and says to me, "Excuse me, you can only take one of those for a coke!" And I said to her, that I was also taking one for water because as I told her originally, I wanted a water "to go" and I very well couldn't take the hard plastic cup with me. Then she tells me that she didn't know that I wanted it to go? Seriously?!?! Then she shows me this smaller, thinner plastic cup and tells me that THIS cup is for water! I'm thinking to myself, does it REALLY matter THAT much to act this way? So I told her that I was sorry, but they were all being kind of rude and that I didn't appreciate it. She didn't apologize or anything.
So in the mean time, my sister in law, friend, the kids and myself go to a table to wait for the pizza to be ready to go. So we are talking about something else altogether and a bad word was used. All of the sudden, this lady who works there who had been standing there eavesdropping on us, unknowingly to me walks up and just as loudly as she could said to me, "Excuse me, but did you just call my Mother a B$#@h?" I could NOT believe it! Everyone in the restaurant turned around and looked at us! I told her NO that we were NOT talking about her mother and asked her what her problem was (her mother was the lady at the cash register!) So she and I said a few things back and forth to each other and I told her that I coudn't believe that she was eavesdropping on our conversation and if she was going to spy on somoene, that she needed to get her story straight!
At this point, I was so in shock, we all were!! So I went up to the lady at the cash register and her extremely rude daughter and I demanded to see the Manager. I was then informed that they owned the place! I was blown away! I told her that they would NOT be in business long if they keep running it like that and treating customers that way! And I told her how her daughter had just embarrassed me in front of everyone and had been spying on our conversation and so on. The lady apologized for her daughter as her daughter stood by giving me the worst looks, like if looks could kill kind of looks! Then I told the lady at the cash register, that I was was NOT calling her any names, but that yes, she had been rude to me, then SHE starts to raise her voice at me. All of this is in front of two people trying to pay for their meal. Then they guy who is at the pizza area tells both of us to stop arguing!! OH MY GOSH!! Please tell me this is NOT happening! Am I in a nightmare! That is what I was thinking!!! I just walked away! I will not lower myself to their level! It was total insanity in there! I will surely never go back!!!
My family and I freqently go out to eat, sometimes 4 or more times a week. My husband and I both work in the travel industry and have been all around to many restaurants and have had all kinds of service from excellent down to horrible, but this certainly took the cake for the worst experience to date!!! I was apalled to say the least! As I told the owner, I am the customer and you do NOT ever treat a customer in such a way, that is if you expect to have repeat business and there is also word of mouth and I certainly will be getting the word out on how I was treated in there as I wouldn't want anyone else treated this way!!! read more