My husband took his phone in for the screen to be fixed. It was returned with a messed up Face ID,…read more broken brightness so the screen is darker than it should be, and the screen isn't even laying flat. The idiot in the store refused to fix it or refund after saying there's a 30 day return policy. Took it to Apple and they said it would've costed us the same but we could've had a working phone atleast. So now here we are out $250 for BS. If you have no issue paying top dollar GO TO APPLE. Couple stores down the way AND THEY KNOW HOW TO FIX PHONES. Hire new people or shut down if you're the owner. PATHETIC. 0/10 NEVER TF AGAIN.

Bad customer service and had my daughter iPad screen fix and when i got it back the screen was…read morelifted and two weeks later ipad went crazy couldnt tounch the screen no more

I just had the best experience this afternoon at the Bakersfield California Avenue location of…read moreUBreakiFix by Asurion! For some reason, my carrier was trying to get me to replace my iPhone13. I just had some scratches on the screen so All I wanted was a new screen. I stopped in the store on a whim to see if someone could advise me. Wyatt, the manager, and John were both so helpful! They went beyond the extra mile. Wyatt had me call the helpline while I was sitting in the store. The rep was unable to hear me very well, so Wyatt spoke to him on my behalf. Wyatt really got the ball rolling and the rep reopened claim for a new screen. Voila!! John had the new screen put on in Only 15 minutes!!! I am beyond impressed. The helpful service I received! I highly recommend this California Avenue location of uBreakiFix by Asurion!

I filed a claim online to schedule service through Asurion. Online scheduling was easy enough to…read moremanage and I was able to come in same day, hoping for a quick fix. Unfortunately, phone screen was too damaged that Face ID cannot be activated any longer. Additionally, owner of device cannot remember iCloud pw so Find My iPhone feature cannot be turned on so the fix can be applied. Nonetheless, Kevin gets an A for effort as he did his best to provide some solutions. To no avail, the device was damaged to the point of no return. Best that could be done was apply tape on screen to hold it in place as it makes its way to Asurion.

Great guy, brought my phone in for a very minor issue, he fixed it immediately. Very professionalread more

Where to begin... first they aren't ever there it's seems like they are always at lunch and close…read moreearly. Second they ask for a deposit for parts and a phone number but don't call you after receiving the parts ordered. You have to continue to look for them and follow up with them which in my perspective is just bad business. Then when you take your phone in, they can't fix it because they lack the skill set to remove all the screws in order to replace the phone. So I recommend this place ??? HELL NO! You're better off going to another location because this place just isn't worth it. Pay the $10 more for replacing the screen and get good customer service from a good business !!!

Obie was responsive and professional and fixed my screen in under an hour. He took the time to…read moreexplain what he was doing and I got to watch what he did. Highly recommend

I had a cracked cell phone screen and I had ordered a replacement via Amazon. He was very prompt in…read morethe response at a very reasonable price. Quick service, and I had my phone back within 30 minutes. I'll be using him again if I have any issues with service for my phone.

I dropped my game PS5 month ago, and I finally pick up on April 24th, i excited to play the game,…read morenext day it broken complete. Not working anymore? I bring back the store complaint. They say I'm sorry, but I can't fix it again until you need a file claim? I don't get it? I dropped a year ago. I paid for it with a warrant for 1 year now. He needed a claim? Claim? They never told me about this? Why NOW? Why didn't they tell me a year ago? That time I had a warrant a year ago. That early broken before May 2026 warrants a I will never go there again!! NOT PROFESSIONAL

The Ming Avenue location provided one of the worst customer service experiences I have had in quite…read moresome time. I was assisted by two different representatives on separate days, and both interactions were marked by indifference and unprofessional behavior. Ultimately, my phone was not repaired, and I was left with no option but to replace the device. Based on my experience, along with similar concerns reflected in other customer reviews, I will be recommending that AT&T reconsider its partnership with uBreakiFix for phone repair services. Customers are paying for insurance coverage yet receiving poor service and, in many cases, no resolution--falling short of the level of service being paid for and expected. A response to this review is not necessary.

Have this guy 5 star but no longer went to get my batteries replaced only for it to mess up 2 month…read morein prob a bad battery or after market don't come here waste of time and money

Drop off was easy, fast fix, was able to pickup same day! Needed iPad glass replaced.read more

Do not go here, they sell Outrageous Expensive Phones that are phew years old, and they are poorly…read morefixed, I had a iPhone X screen repair 2 o 3 years ago, by 9 o'clock pm my screen started glitching and it was turnig. Green and different colors. I took it to the guy in the store and he was saying that's weird, what did you do to it, I was like nothing l, you where the one that put that screen, so he basically blames it on me for supposedly doin something to my phone ect. So he fixed it again, and a month later the screen was acting up again, so I never decided to go back and complain to this useless person who just uses useless cheap screens at a expensive price I bought one of their phones as well, and the back of the phone was coming off, glue or adhesive was exposing And my service didn't want to work on that device either, he claims that the phone is fine, and unlocked, and he didn't want to trade for another one, he wanted to give me another one but a less expensive one and I said okay but give me back the difference of what I paid for the other one, and he said no So this guy is basically a scammer and a cheap expensive Business 0 Stars

My iPhone was stolen out of my car and I monitored FindmyiPhone daily to find that it was located…read moreat Reina's Mobile. I called immediately the following morning when they opened and asked about it. They were kind enough to give me somewhat of a description of the person, but when I asked about the cameras they said they'd speak with the manager. I left my contact info and I will change my review rating if they actually help me. Even the slightest bit of actual help will change my review. I was told the person came in and didn't give any personal info, of course, but denied them selling the phone. (name, number, etc.) If for any reason I was lied to and the phone was actually sold, please just do the right thing. A police report has been made and I really don't want to lose that phone. Not only was it expensive, but I have pictures of my family on there. Personal pictures of my daughter, spouse, etc. that I do not want in the hands of criminals/weirdos. Please help a struggling father out. If I can't be reached via phone, it makes it harder to feed my family. I work off of my phone and I paid for the phone outright full price.

Mario is on the ball! knowledgeable proficient. Answers the phone, answer texts, and does what he…read moresays. I highly recommend him For all your phone repair needs.

Was able to fit me in last minute, quick servicing and worth the price. I highly recommend.read more