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    Phoenix Tech Rescue

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    3 months ago

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (53 reviews)

    I had a flat screen TV that no longer worked. A young man there was very helpful and took the TV…read moreout of my car so it could be properly disposed of and wish me a good day. I didn't buy anything or had any serviced. I just wish I knew the gentleman's name to thank him. If I have any problems with my phone or computer, I surely will take my business to them.

    Extremely Disappointing Experience -- Poor Repairs and Even Worse Customer Service…read moreI would strongly recommend looking elsewhere if you're considering using this location for a repair. My laptop was taken in for repair, and the technician installed or ordered the wrong part. I specifically made it clear that I did not want to be held responsible for any damage to a part that was incorrect, especially since the part technically belongs to the company and is not something I want or need. For two weeks, I went without my laptop while they waited for a part to arrive. During that entire time, no one ever called me to provide a meaningful follow-up or update. I ultimately had to reach out to the company myself. When I spoke with Stan, instead of taking responsibility for what went wrong, he repeatedly told me that the situation was my fault because I left the laptop there for two weeks. That completely ignores the root cause: if the technician had ordered or installed the correct part in the first place, none of this would have happened. I was also told that I could simply come pick up the laptop and use it whenever I wanted. Yet somehow I was still being blamed for not having a working laptop for two weeks. That logic is unacceptable. Stan also told me he could not issue a refund or start the correct repair that day. What he could do, apparently, was begin the reversal of the existing repair so that I could pursue a refund. That raises an obvious question: if he has the ability to reverse the repair, why can't he address the actual problem and make the situation right? The customer service during the call was just as disappointing as the repair itself. Stan repeatedly talked over me, insisted that I was wrong, and continued trying to place the blame on me rather than acknowledging the company's role in creating the situation. Mistakes can happen. What matters is how a company takes responsibility and resolves them. In this case, I saw neither accountability nor a genuine effort to make things right. If you're looking for a repair shop, I would seriously recommend taking your business somewhere else. Based on my experience, the staff are not on the same page, communication is poor, the repair was mishandled, and customer service appears to be the last priority.

    Phoenix Tech Rescue - itservices - Updated September 2026

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