It's been a while since I last visited the dentist - between moving and having a baby, life just…read moregot in the way, and let's just say my teeth were overdue for some TLC. I found this spot with 5-star reviews and decided to give them a call. I spoke to the sweetest, friendliest lady who was efficient, helpful, and just all around amazing. As a new patient, I had to fill out an intake form, which was super easy and straightforward. On the day of my appointment, everyone I met was just as kind and welcoming as the front desk had been. They answered all my questions and made me feel confident about the next steps for my dental care. So yes, the 5 stars are real! Definitely check them out... especially since Starbies is right next door.

They sold off my location without telling me. I had $400 owed to me on my account which they now…read moretell me they can't pay back because my account t has been sold. New owner doesn't want to know about it either saying it's not them that owe me the money

Tony is the best dentist there is! He takes such good care of all his patients and the staff that…read morehe has working in his office is beyond amazing. They have become like family and I recommend this office to everyone I know.

I was initially impressed by Dr. Rao's genial chairside manner and accepted the somewhat seedy…read morelocation and thrift store decor as a sign of a "discount" pricing policy. The price was actually average but the dental work and followup were extremely problematic. The following is my email regarding the problems following my temporary crowns. I later discovered the website email address was not operational. Message to Dr. Rao, I left a message this morning (Saturday October 21) regarding my discomfort and problem with my temporary crowns. I assumed you would have an emergency number to reach you even though your office is closed. (It's very unusual for a medical/dental professional to have no after hours contact information). I had my temporary crowns done on October 11 and paid for them and the permanent crowns in advance as you requested. This has not been my usual payment experience. I returned on October 18 to have the temporary crowns smoothed as my tongue was irritated and had developed ulcers from the rough texture. Your assistant did most of the work. I started to explain to you how my bite was now off and my mouth felt out of alignment. You didn't appear to be concerned and no effort was made to rectify this situation. Observing my bite, it's apparent that the temporary crowns on the lower right side are higher, wider and unevenly matched to the bottom teeth on the left side. I have researched and discovered that temporary crowns should be adjusted so that the patient's bite is comfortable or if necessary, redone. I haven't been able to eat solid food for the past 10 days and my tongue is still irritated by the rough texture of the crowns. I'm very concerned that my permanent crowns will also be a poor fit. I need to have the temporary crowns adjusted to be the same height and similar width as the teeth on the other side of my mouth so that I am able to chew comfortably. I am unable to chew properly on the left side since I am missing a top tooth. My permanent crowns appointment isn't till November 8. I would appreciate having this dental problem corrected as soon as possible. Dr. Rao responded on Monday to the phone message I left on Saturday concerning my distress. He was apologetic and had me return again for another adjustment. He works on several patients at the same time and at one point needed to be reminded what we were working on. The permanent crowns were finally applied and the numbing needle was incredibly painful. My lips were horribly swollen for days as the extreme numbing lasted for hours and made me unaware that I was chewing on my lips, when eating. Finally the crowns were done and I was able to chew comfortably. The next problem was reimbursement from my Medicare insurance. Dr. Rao had said initially that as a courtesy he would fill out the paperwork. He sent a pre-approval but neglected to follow up with a completed and signed itemized bill. It's been almost 3 months and after hours of conversations with United Healthcare, I received a statement showing a $1000 reimbursement allowed. The paperwork included a signature required by the dentist and his filling out a form. I emailed the paperwork to his office and I spoke with his office representative Anna, who advised me not to pursue the payment because that would delay my getting reimbursement (?) She advised me to wait a few more weeks and said Dr. Rao was informed about this situation. I've had a lot of dental work done by different dentists over the years but this has been an unusually frustrating experience.

I came in after skipping a dental checkup in Flagstaff after the group there broke up and…read moredispersed. The doctor I had there I had and completely trusted for over Four years said you have one potential cavity, come back when you can. Dr Salvador saw me and said my teeth were almost about to fall out and dry dead. I need to consider dentures. She said it couldn't possibly be just a skipped cleaning. I did a full visit, had a teeth cleaning and walked away completely numb and devastated.. I am in California on a long vacation wondering what to do.

The staff is amazing and they treated my Grandma and I with the best care. I've never been a fan of…read moregoing to the dentist but I've found my favorite and have all the confidence in them!

Dr Jamison is great and his staff. Very nice every time that we come to change her band colors. He…read moreis so knowledgeable too. I am so happy we found then. The braces might come off sooner than expected and my daughter is thrilled. Sergio is great as well one of his staff member.​

My name is Ana I recently went in for a check up! I got…read morechecked in with Koko and Dr miller so nice and welcoming and very informative as well. Koko was gentle and very good they were so nice they worked out a payment plans for me :) so grateful THANK YOU!

I'd still rate Phoenix Family Dentistry I don't get to see Dr. Culver very often anymore but Dr…read more Cooper is super chill. Cristina is an exceptional hygienist & always very gentle & personable. Dr. Cooper reviews everything thoroughly and always asks if I have any additional questions.

These are the best people in the world! They care about how you feel they ask about you they…read moreremember you they're super nice, and I love them. Bring back Disney Wednesdays!

This place IS Not what it used to be And why the name is not changed when it's supposed to be…read moreModern Smile. This is nothing but a money machine. I have never heard of these prices and that is on top of insurance. Do not go there. Collections after 20 days. Read recent Google reviews if you want more info. Don't go

West Cactus Dental changed ownership to Modern Smiles and assumed the clientele. After confirming…read moremy appt. I had made 6 months prior, the office called and asked if I wanted to come in the next day (Tuesday), sooner than expected. I said yes & they sent me a text which I inadvertently, didn't read closely enough. I went to my appt. and they were closed (they are not open most of the week). Then I realized the appt. was the next day. Wed. I cancelled and was told I would have to pay a $100 missed appt. fee. I rescheduled. After contacting my insurance, they confirmed that this location did not cover 100% and the dentist could charge whatever they want after the insurance pays the base amount. I cancelled that appointment and ultimately received a bill in the mail for $100. I never signed any acknowledgment form with this new company and did not know about their fees beforehand or I never would have confirmed the appointment that I had made 6 months prior before they changed ownership. The office staff was no help at all and kept telling me they take my insurance. Well, yes, but they will charge over and above which I explained but they didn't budge on the cancellation fee. The office staff needs to do more research to give correct information to their customers (I had to do my own research). Since then, I paid and vowed never to come back to this dental office due to the way they handled this issue. Be careful for upcharges. I gave two stars because the benefit of the doubt is that I never had dental work done by this dentist.

All the dentists my family and I have seen, have wonderful 'bedside' manners and partner with you…read moreto determine and plan your dental needs and goals.

Dr. Holyoak and his staff are professional, honest and a pleasure to have as ones dentist. Like a…read moregood mechanic, good dentists are hard to find and this one is a great dentist. He books up months in advance but won't rip you off or make you get services you don't need like other places.

Today care with Kim and Dr. Robles was awesome and they took the time to talk to me about issues…read more The front office was great and Melinda took the time to work with me.

I had a very disappointing experience with this dental office. From start to finish, it felt like…read morethe priority was generating revenue rather than providing patient-centered care. During my visit, they performed an oral cancer screening without clearly explaining that it would be an additional charge. They also applied fluoride varnish without asking for my consent beforehand and then billed me for it. I did get additional services that were needed but before hand I brought up a billing issue from the past that I wanted to avoid. The lady from the front assured me that it wouldn't be a problem. This was not the case now one week later. They also repeatedly pushed orthodontic treatment after I had already made it clear that I wasn't interested in braces. Instead of respecting my decision, I felt like I was constantly being haggled for additional services. The billing experience was even more frustrating. Rather than trying to understand or resolve the issue, the employee insisted that the problem was simply my insurance company's policy. I explained that my husband has the exact same insurance and has never experienced this issue, yet this was the second time I had to pay the office myself because the insurance company was unable to pay them directly. Instead of looking into whether there was a problem with their billing process, she argued with me and dismissed my concerns. Without any explanation, she suddenly placed me on hold. When someone else came on the line, she identified herself as the manager. She told me they don't control insurance company policies, which completely missed the point of my concern. I wasn't asking them to control my insurance company. I was asking them to investigate why this issue keeps happening with their office. Rather than trying to understand or resolve the situation, she told me she would close my file because I was "not a good fit" for the practice. That response confirmed my impression that this office is more focused on collecting payments than on providing good customer service or resolving legitimate concerns. Patients deserve a dental office that is transparent about costs, obtains informed consent before performing optional services, respects a patient's decisions, and works collaboratively when billing issues arise. Most people are willing to move forward with recommended treatments when they understand the benefits and the cost and when it fits within their budget. What patients don't need is to feel pressured into services that weren't planned or to be treated as a problem when they ask reasonable questions. Unfortunately, that was not my experience here.

Dr Singh has been taking care of my teeth and gums forever - 30 years now? Every visit whether for…read morecleaning or a procedure has always been carefully explained, performed skillfully, and pretty painless. Singh Smile Care staff has been professional and helpful during all of my dealings with them. Dr Singh is the best dentist - schedule with him.

I thought this was a great dentist but then years later I still had pain after having root canals…read moredone with Dr Singh & Dr Iniguez and ended up having to see a specialist who found 2 more roots that hadn't been cleaned out during the previous root canal. So I'd see a specialist for root canals. The front office is friendly & the office itself is beautiful but with that being said they are very expensive. I don't mind things being expensive if it's worth it but I had to have several root canals redone because roofs weren't treated.

If I could give zero stars I would! They over book for one! I go to check in at 9am for my 930am…read moreappointment. There were probably around 10 people checking in. I guess there are other locations that have closed so everyone is flooding this location. No thanks! That right there is a red flag a lone. I have my daughter with me (why by the way is quiet and has her tablet) . They proceed to tell me that I need someone to watch her. I've never had an issue with her just sitting there being quiet watching her tablet! Any place that has an issue I have her with me, does not deserve my business. I could understand if she was being loud, but she was not! I told them to cancel my appointment and I will go elsewhere.

Terrible experience! If you have any other clinic options, go somewhere else! Stay away from this…read moreplace. The customer service is awful, and they constantly waste your time. If you call, they just transfer you around and leave you on hold forever--they can't even answer the simplest question. I'm on an aligner treatment and they have made me lose 6 months because every time I show up for my appointment, they don't even have them ready! They don't even have the decency to call and warn me beforehand. They just let me drive 45 minutes there just to waste my time. I am completely fed up! Do not waste your money on this place, it is absolutely terrible!