My New Year's resolution is to write more yelp reviews, especially the good! Sadly, this is a bad one. I presented the following written narative, in person, to Singh Smile Care on 10-31-2022 and received absolutely no response.
After spending almost $8,000 on my dentures, I was truly surprised when approximately 6 weeks later, my lower partial plate broke. It broke while just wearing the denture. I wasn't even eating a meal. Upon inspection, it was obvious that the break was at a very poorly soldered metal joint. As a hobby gunsmith, I have considerable experience with soldering, brazing and welding. I was simply amazed that Dr. Singh looked at the broken denture and stated that it would cost me $151 to repair. I didn't say anything then, but it really didn't sit well with me. This just wasn't right! This has continued to fester and the only reason that I have continued to give you my business was because I am reluctant to change, but mostly because of the friendly personnel that work there.
Not long after the plate broke and was repaired and I had paid the $151 for the repair, I found that there was a $65 charge to replace the little silicon cup (which mates with the implanted post in my gums) contained in the lower plate each time it needed replacing. A five second job with a piece of silicon smaller than a match head! I am cognizant that you are in business to make money and that time and materials are worth something, but I felt that this is just a bit much. So, I did a little research in an effort to save myself a buck. I mentioned to Kim that I had discovered the replacement silicon cups and the tool to remove and install them could be purchased online very cheaply. She commented that doing that on my own would void any warranty. I commented that there didn't appear to be any warranty anyway. She made no comment to that and I didn't pursue it any further.
My wife also utilizes your services. For tax purposes, I have always requested that our billing and statements remain separate. This has worked well until a couple of weeks ago, when my wife received a bill in the mail for $83. She then stopped by your office to pay the bill. She was informed that the amount was due on my account, but she went ahead and paid it anyway. This should not have happened. In addition, I question why there was money due, since at my last visit, my account was paid in full. This incident was the straw that broke the camel's back!
One last point of contention is the frequency that both my wife and I are both solicited with texts to come in much earlier than our scheduled cleaning and checkup appointments. We ignore them. Our insurance pays for twice a year and so, we pay out of pocket for the other two additional appointments. If we responded to the texts to have us come in earlier each time, we would end up paying out of pocket an additional time or two more each year.
In summary, I guess that I am going to find another dentist. You have a whole crew of nice friendly people, but I just feel that my treatment has not been just. I can't speak for my wife, so she may or may not continue to utilize your practice, but I am unable to continue to accept how this has all transpired.
Now, more than 60 days have elapsed, and I have not heard a single peep! I truly wanted to give them time to respond before I made the decision to post a bad review. I would not recommend Singh Smile Care to anyone. read more