I had purchased a hair removal package for my face. I went for over a year and my facial hair growth has not improved. I invested a lot of money for this and hoped for much better results. I'm very disappointed. read more

I don't know what went wrong. It was the product they used or the technician or both. I called after 5 days letting them know I could see no results. They told me to wait for two weeks to see the full results. I called again, still no results. At this point I was told to send in a video so they could see the movement, better than a photo. I sent them the video as they requested, 4 days ago, crickets. read more

Last week I went ahead and met with an employee. I will not use names because I'm going to be respectful or at least try to to start. I bought a package of six treatments. During that time, I expressed verbally and clearly that I only had certain windows I was able to get the treatments done . And that I need to adjust my time according to the appointment. Less than 24 hours before the appointment, I received a text message saying they had a "cancellation" at 11 am and asking if I would like to switch mine. I replied, letting them know. I have been trying to reach out to them all day and I had no responses letting them know. I was going to be a couple minutes late due to dropping my daughter off and that I needed to keep the 9 AM appointment because I would not have enough time to get back to her camp in time. I even mention if there was an issue to contact me. No one replied to the text message. So, since no one replied, telling me, there would be no one there, I showed up for my appointment. Assuming they were a well ran establishment with good communication. Boy did I mess up assuming that. To add more insult to a already bad situation, they let me drive all the way there and then told me I'm sorry there was a family emergency. In that text message I did not state anything about a family emergency. It was we have a cancellation would you like to switch. MO NEED TO LIE. If you had politely text me, I have a family emergency, I would've been absolutely willing to reschedule. But that is not the way this was handled. This is messy, rude and disrespectful. I immediately left the appointment, knowing that I would never want any of these people who think I'm lying rather than communicating is a good idea to come anywhere near any part of my body. Already filed a dispute with my card. And keep your text messages. Those are my proof that they lie. read more

Phoenix Laser & Rejuvenation Center - Screenshots of text message. - Laser Hair Removal Near Me - Phoenix, Arizona

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Do not recommend for laser hair removal. The laser was manufactured in 2005... so the laser is almost 20 years old!! I've been going here for over a year and have had 15 sessions yet I still have to shave every week. Also, if you try to reschedule your appt, they charge you a fee... even with over 24 hour notice. I'm terribly disappointed and regret buying a package here. Appt handling is poor, laser is a dinosaur... waste of money read more

Price- Used the Groupon for Chemical Peel and with the Groupon discount it was about $28 so price was right Location-within a small shopping mall with limited parking but we had no issues Atmosphere- it was clean quiet and more of a medical office then I've been feeling but no issues for us We have Kimberly and she was very friendly and outgoing appointments for 11 and 1130 so since we were together she took us at the same time which was no problem for us My friend had the IPH peel as she had more skin discoloration. I had that like glycol acid peel . She washed our faces with little massage and used warm rag to rinse off like a facial and then applied the chemical peel with a brush. She put 2 to 3 coats on similar to if you put a mask on your face. My peel had a tingly slight burning sensation and with the fan it helped. My friend since her peel was stronger had a strong burning but again the fan helped. Kimberly chatted a lot and gave us some info when we asked questions and was knowledgeable I guess we initiated the conversation as well but this was not like a facial relaxing it was more for a medical purpose so overall it was fine. On my second day I was not peeling and had no discoloration nor did my friend but for her she should start the peeling in 2-3 days. Both of us have some spots so we are going to look for more chemical pills and do a series to see if they actually help with the sunspot. I wish the cleansing of your face had a little more massage to it which would make this a great procedure read more

Beyond please with the service I received. If I could give more stars I would. My lips are just what I was looking for. I went with one vial of Restylane. The staff was great and even put me on a cancelation list and squeezed me in. Everyone was kind and professional. My injector was awesome! read more

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My laser hair removal is going as I have expected it to! They use the Cynosure Elite+, which is one of the best laser machines in the market. They are super professional, nice, and informative. read more

I highly would NOT recommend this place for any dysport services. I went in for dysport on my forehead and chin area. A week later I lost all movement on my bottom lips my speech was slurred I couldn't smile nor even eat right. My lips and jaws were twitching and also ended up with a big lump between my eyes from the injections on my forehead. It was a horrible look and even more so a scary experience to not recognize my own face. I called Julia explained the situation and she had no empathy and handled it very poorly interrogating as if it was something I did. Just said she had to look into it and would call me back in for an appointment when they had a plan. How do you send someone off that can't speak and basically has there bottom half of their face paralyzed?! They took this complaint lightly as if it was ok for me to walk around with no correction. After over a week of back and forth and how unprofessional it was handled I wasn't comfortable to trust them to even go back. I had to look for someone else to correct it and even though it's getting a little better my face is still pretty distorted and unfortunately not much can be done I would just have to "wait" months for the dysport to wear out. I was literally crying for days from the results. I work in the beauty industry and clients are literally looking at my face all day. This shouldn't of been taken like it was not a big deal. Nancy the injector was also not very comforting nor looked like she knew what she was doing. I've been getting dysport for over 10 years she followed no protocol from anything I've experienced. I truly regret going there, but then again I should of known better being I found them on Groupon. All I have to say is you're taking a high risk if you plan to go there for any type of dysport services! read more

I bought dysport from Groupon, the staff was professional and friendly. I will post results but will definitely be coming back for more. Dysport takes up to two weeks for full results but I'm excited I found a place reasonably priced and friendly! read more

Phoenix Laser & Rejuvenation Center - Dysport forehead injections , excited for results Purchased 70 units - Laser Hair Removal Near Me - Phoenix, Arizona

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They say they price match but only if it's a deal they want to price match. I showed one from a competitor for $79 for 8 small area treatments (which included underarms) and they said they wouldn't price match because they consider underarms a medium area. If I'm seeing 8 treatments for underarms for $79 why would classification of small or medium even matter?? An underarm is an underarm. I'm done with this place. read more

I was giving a estimate to remove sun spots for my mom and was glad they had a payment plan .the consultant that we had a appointment with was not there we met her over face time and it felt like they just wanted us to the commit to the payment plan which we did but after 5 sessions we did not see ANY IMPROVEMENT.It was a total waste of money. read more

I've been coming here for "maintenance" for several years I'm always pleased with the results, staff, service and price.

Rachel did a wonderful job filling my tear troughs. The experience was quick and painless. I will definitely come here again to get fillers or botox when needed. Treat yourself! read more

Unorganized, double booked and running late because the manager was not in the office that day. Didnt greet me when I checked in. However my injector Rachel did lip filler and she was AMAZING! This was the best results and experience I ever had. She really knows what she is doing and my lips look great. I dont think I will ever go to anyone else but her.I highly recommend Rachel despite the office shortcomings. read more

I Purchased a Juvaderm special off of Living Social, and I must say this was the best experience I have had with the procedure. This is the 4th time I have had the procedure done on my lips and it was by far the most pleasant. The service provider, Kelly, clearly knows her stuff! She was thoughtful, looked at the shape of my lips and knew exactly how to enhance them. What is even better is she asked my opinion regarding what she wanted to do to make sure it is what I wanted. I have found a new provider for fillers and will most definitely be going back to purchase additional services. Thank you for the enhanced kisser!! read more

Nothing but impressive service. I had an appointment scheduled for Dysport on a Saturday afternoon and received a morning call stating if I wanted to come in earlier I could so I could have some of my afternoon time back. I did so, went through the nurse screening, and she even gave me some additional ideas of addressing my problem area on my furrow/stress wrinkle on my forehead. She recommended Restalyne filler and gave me a brochure to read on it. I was even told they would honor the Groupon price on it to try it out. The location is perfect, the person doing my injections was very detailed oriented and the office is simple, but clean. I left the business excited and confident that I wanted to continue doing business there again. Impressive. read more

I DO NOT RECOMMEND Worse experience ever waste of time and money I was discriminated the manager was very rude and disrespectful refused service after having an argument timing was off don't go here they pick and choose who they give the best experience to read more

Such an amazing place honestly the staff are so kind and the results have been amazing. Abby, Julia, and Kimberly are the sweetest and make you feel welcomed and are always respectful, they always give you what you need and not just try to scam you out of your money. And my skin used to actually be WORSE but thanks to them its on its way to being how i truly want it and it makes me feel good and confident read more

Phoenix Laser & Rejuvenation Center - Laser Hair Removal Near Me - Phoenix, Arizona

My sister, cousin and I all went in to see Nancy for Dysport. Nancy is THE BEES KNEES!!!! She's very gentle, knowledgeable, and puts the first timers at ease definitely request her! read more

Thanks God I used coupon and didn't pay the whole price. Additional thanks that I did only dysport on my forehead which is hard to ruin. Waiting time, was more then I expected and longer then the whole procedure. Cosmetologist didn't say a word about procedure, about injections, about basic rules what to avoid after etc. She didn't show me the syringe, so how can I be sure what was injected? She didn't open it in front of me (I needed only 20-25 units, standard syringe has more, so what if I was injected with someone leftovers without changing the needle?). I didn't see the needle was disinfected etc. I understand, that this basic safety stuff was done probably, but for the 2 mins I've been there I didn't see the prove that I won't go home with the AIDS. Job was done good anyways. I was just freaking out if I'm safe and what was it. Cause it was literally "hi, come in, shot shot shot, good bye" read more

This place is not worth the fees they charge. Please don't waste your money. My friend had warned me about it! Unfortunately, I decided to go forward. Only because the location is convenient- not worth it. Should have gone out of my way to obtain the services I'm paying for. read more

I have been coming to your Center for laser hair removal, three times total with more visits to come. Let's get to the heart of the matter, I arrived for my second appointment and I was informed that the laser machine to treat higher Fitzpatrick skin was broken. Why wasn't I informed this prior to me going there. It was a waste of my time. Then, they told me they were going to call when the machine was fixed. I never received that phone call. I called them two weeks later and asked what was the result. I was informed the machine had been fixed a while ago. Then today, February 9th, I go there and check-in for my appointment. They asked me to sign in and seat myself. Then they tell me 15 minutes later that a technician is working on the machine. Again, Why couldn't they have called me to tell me that prior to me going there and giving me the option as to whether I wanted to wait. Additionally, why couldn't they have told me that when I initially checked in so I could anticipate what I needed to do. Now, let's see if I get a call that the machine is fixed...whatever the result, I'll update this review. The technicians do a wonderful job once I'm actually seated but customer service is really lacking and it appears to be a pattern and not an infrequent occurrence. I like going there because it is close to my job, but I do have a job and if I can't be afforded the courtesy of a phone call when the machines are broken then let me know and I'll take my business elsewhere. read more

The staff is friendly and welcoming, but in terms of spa- not even close. Went for a facial: 30 minutes instead of 60, cold water for washing face, bright lights and no dimming, someone walking into the room to root around cabinets during my service, no bolster for knees. Horrible experience and this was to be complementary to make up for the last poor experience. Not worth the time or money! read more

I've been here several times and I've always had good service! The nurse knows exactly what I need!

I went in for dysport injections on my crows feet, the following day my eyelids dropped to the point where I was asked by my friends and co-worker if i had a stroke. I contacted Phoenix Laser and Rejuvenation center and was told to come back so they can correct the work. I returned and was injected with 12 more units which caused my eyes to completely droop and was not able to apply make up on my eyes. I spoke with both Managers and was told that there was nothing they could do for me and that it would wear off after 3 months and after the three months passed they would re-do the 60 units I originally purchased. So three months have passed and my one eye lids still droops, I did return yesterday to have dysport placed in a different area and they would not honor their word even though I have a email from the manager David Cisneros acknowledging this entire fiasco. read more

Using a Living Social deal for laser removal on my underarms. So far so good. I'm only 2 treatments in. Will update when I've completed treatments. -clean office -professional staff -good with scheduling -central location ideal for anyone who works downtown read more

I purchased a Groupon for velashape contouring I went for my first visit. I filled out the paperwork but refused to sign the paper that allows them to charge me $25 if I'm ever late. I received the 1st treatment and after the front desk person refused to set my next appt and said she'll have to talk with the manager that will have to call me Never happened and I finally called him for a refund and he keeps give me the run around about my refund I paid $170 for 4 treatments Groupon wouldn't help either. I'm reporting them to BBB read more

Just had my second facial laser hair removal treatment today. After my first treatment I had maybe 33% regrow but the hair that did grow in was much thinner then before. I suspect that I'll have even better results this go round! The staff is very friendly and willing to answer questions or concerns regarding their services. read more

I bought a Living Social deal for one syringe of juvederm.. My first (and only) time getting my lips "plumped" a bit. I should have done my research, first. This was a terrible experience. The nurse who did my injections didn't really seem to have any rhyme or reason as to where she was injecting my lips. She explained nothing to me about the procedure and seemed in a hurry to go on her month-long trip to Canada she was discussing with another employee. She moved quickly and not gently, and injected the left side of my upper lip a lot more than the right side. I ended up having to go back for 3 to 4 follow-up appointments because there was a big pocket or bump on the left side of my upper lip. This establishment offered to redo my lips for free (by a different person, thank God), but she wouldn't even touch my face when she saw me because of the problems that were so noticeably present. The manager had me come back to see a doctor they had hired-he looked frightened when he saw my lips. No one could tell me what this giant bump is at the site of injection or how to fix it. The only reason I give them two stars is because they did try to help me (after me having to talk to the owner) and ended up refunding my money for the botched lip job. But I would highly recommend NOT going here. I have since gone to other doctors, not nurses, to see if they can fix my lips and I have been told that someone really did a bad job. At first, I thought it was a pocket of Juvederm that had not dispersed. Then I thought it was scar tissue from the nurse being so rough with my lips in jamming the needle into my face. Now I have been told that the nurse injected the Juvederm into the wrong place causing the disformation. It has been a year and I still have this disgusting bump on my lip. It's really a shame because it's the first thing you see when you look at my face. Also, if you are in a hurry, this is not the place to go. I have sat and waited for over an hour after my appointment time on multiple occasions which really adds to the frustration of the whole experience. read more

Phoenix Laser & Rejuvenation Center - My lop sided lips the same day of the juvederm injection - Laser Hair Removal Near Me - Phoenix, Arizona

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I purchased a facial via Groupon for Phoenix Laser & Rejuvenation Center. This was (by far) the worst facial experience that I have ever received. My aesthetician appeared to have minimal, if any, education or skill in giving a facial. I was also very uncomfortable throughout most of the facial. The blankets were dirty, which is not surprising because she had my lay in them with my shoes on. At one point she accidently pushed a large quantity of cleanser in my nose. After it seeped down my throat, I was coughing and needed water. When I requested this, she said that they didn't have any water and questioned how cleanser in my nose could lead to my throat. As I was walking out of the room, I glanced in the mirror and saw that my makeup had smeared under my eyes. I was surprised that she would not mention this, as I had large dark circles of mascara and eyeliner under my eyes. I asked her if I could use something to wipe it off and she asked "like what?" I requested that she give me whatever they typically use to remove makeup. She handed me a dry gauze and I explained that this wouldn't work. She was perplexed and eventually gave me a solution, which only minimally removed it. read more

I have been coming to them for 3 months. Today was my 3rd treatment for laser hair removal. I noticed great results after the first treatment and have only had minimal hair growth since. As an African American woman I was very concerned with scarring or any other negative side effect but everything has been flawless. Thank you so much for your care and excellent service I love this place and the service provided has changed my life. Missed an appointment because I was ill. They cancelled both of my remaining credit and sent an email. Feel cancelling both was excessive. Didnt call to argue because the newly hired tech didn't seem like she knew what she was doing. I felt burned after the appointment read more

I recently, purchase a Groupon deal and the following week schedule a appointment for the services. However, services were not rendered and the level of treatment was disheartening. At first, I felt a presence of disconnect from the professional staff to the client. It was not a warm welcome. After waiting for the specialist to get the room ready. I was called to go back to the room. The specialist gave a very informal welcome about the procedure and mentioned some unwarranted comments. I immediately took offense to this as I believe it was racially motivated. Their was no connection between her and I. I can't recall her name but she is pregnant. After she brief me, I explained to her exactly, what I wanted. She then left the room and return, stating that the front and back thigh treatment were separate and does not include one velashape treatment. I immediately left the room and spoke to the Assistant Manager Julie. I explain to her that what she is telling me is not in fine print. It appeared to me that the staff were making up rules for the velashape treatment, to not perform the procedure I paid for with the Groupon deal. I can only assume it was racially motivated. It appears that there is a miscommunication with the merchant and groupon. As of this writing, the deal is still being advertise on groupon. read more

Julia has been great for my repeat services. Hands down the best laser service I've had in the valley. They use a cooling process that makes it much more tolerable than others. They always offer groupon specials that make it so economic read more

I called this place to get some information about laser hair removal. I was excited about this place since it was so recommended by a friend of mine who went here about 6 months ago. So this girl called April answer the phone. I guess she is the receptionist there. I seriously can't belive they have someone so rude answering the phone. I was explaining that my friend went there for laser and she just kept rushing me to get to the point and kept cutting me off. It was so uncomfortable talking to her. It makes me think that if they have people like this answering phones, how is the staff doing the laser part. I'll just find another place. And hopefully the person in charge of this place, talks to their staff about being polite and nice. read more

Went here today for a groupon I purchased for Dysport. I made my appointment and they called and said I needed to reschedule because of something with the person being in a accident or something so I rescheduled and the day before my appointment they called and said I needed to reschedule AGAIN!! Not any sorry's just when can you come in.. Finally made it in and the place isn't very nice looking inside. Looks a little rough. Usually you go to spa like places and they look real nice. I asked for a list of services and they didn't have one and told me to go online to look. The gal that did my dysport was very fast and just made all her pokes and was done. I've had people explain everything to you first and make marks where they needed to inject and etc. she did know I had it before so maybe she felt that I didn't need to be talked too. Will I go back? No what for?? read more

Clean, friendly, fast and conveinent scheduling! I love this place. They also email for appointment confirmation and call you the day before appointments for reminder. I have gone to other places and everytime got a different tech so I always felt like they weren't upping the settings. At Phoenix Laser you feel like they're actually trying to maximize your results which is why we're there in the first place, to get rid of hair for good. I guess the only reason I don't go 5 stars is because my results are slow... but I think that's my body. read more

I have gone to Amanda twice now and she is great! Very accomodating! I have done two chemical peels and was a little nervous but she made sure I was comfortable and frequently asked if it was painful and adjusted it to my needs! Will be going back for more peels and maybe other services! read more

Went here for laser for spider veins on legs. The technician literally burnt a hole, about 5 mm and very deep, onto my thigh. Its been two weeks and it still hasn't healed. I'm pretty certain there will be a scar. There are also 3 other smaller burns on my legs that look like scabs. I have had my veins lasered before elsewhere and this did not happen. It was so much more painful than at the last place I went to, and now I know why. Do not go here. read more

I have gotten excellent and professional treatment every time I have been there. The laser treatments have surpassed my expectations.

Poor experience, no results, total waste of time, $. Had touch up on area done previously at another place long ago. 4 treatments, no results. Had new area done, 8 treatments, insignificant result. Again, they said I need additional treatments both areas, of course additional $!!! I am not very course haired or hairy! My opinion, it is a setup to make more $. Clean & help pleasant only redeeming feature. read more