First time using a flower shop for a holiday (Moms Day) and was very impressed! Great selection, and delivery went smoothly and on time! Will use them again! read more

I ordered flowers through another company online. I chose this gorgeous bright pink bouquet. It had bright pink roses and other flowers and pops of purple. I specifically wanted PINK! When my friend sent me a picture of what she got, I was completely shocked! It didn't even resemble what I ordered. They used red roses and some pale pink that looked more white and a tiny bit of purple. It was mostly greenery and even if I hadn't specifically wanted a certain look, I would have thought it was poorly arranged. I don't know how someone could look at what I wanted and arrange this and actually delivery it. They should be ashamed of themselves! If they did not have the flowers to make this arrangement they should not have made it or have contacted me to let me know. I immediately contacted the customer service from the original company and they offered a partial refund or to resend it. I didn't trust that Phoenix Flowers would do anything better the second time around. Honestly, I think that pathetic bouquet should have been fully refunded. I am so embarrassed by what was sent. Thankfully my friend knows that I care about her by sending flowers, so I accomplished that. But I didn't even want her to know what a disappointment it was to me. I understand that there may need to be substitutions but shouldn't the bouquet at least be in the same color range? Seriously, Phoenix Flowers should be ashamed of themselves! read more

Phoenix Flower Shops - The bouquet delivered - Florists Near Me - Phoenix, Arizona

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If you need same-day delivery, they're on it--and I really appreciated that. They also offer some creative alternatives to traditional vases, which was a thoughtful touch given my situation. However, they list three bouquet "options": Good, Better, and Best--the difference being simply more flowers for more money. I selected "Better," but honestly, what was delivered didn't even seem to meet the "Good" standard. My advice? Don't bother upgrading to "Best." It seems like they assume you won't notice the difference, and you're likely just wasting your money. read more

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Leaving a 5-star review as a result of great customer service received by the staff. Yesterday was the hottest day of the year and the flowers I received unfortunately got a little stressed sometime after leaving the shop. After reaching out and receiving an immediate call back, I was offered a couple of great alternatives. Problem solved, I was able to tell my employer who ordered the flowers for me that they look fabulous. read more

Overpriced and they cancelled my delivery order at 2pm the day of the delivery. Maybe you shouldn't accept orders you can't fulfill.

First off let me begin by stating I appreciate the availability and delivery option on the day of as that was very cool. However I was a bit displeased with the flowers that were delivered. The condition was close to being wilted completely. I'm not a complainer but this one hurt due to the almost $90 cost... Thank you Ken(owner) for immediately reaching out! It makes a world of difference. Kristen contacted me and stated a new bouquet will be delivered tomorrow. I am very grateful of the fast action that has taken place as I wasn't expecting it at all! Great customer service! read more

Phoenix Flower Shops - Flowers day of delivery - Florists Near Me - Phoenix, Arizona

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I ordered flowers, by phone, seven days before the requested delivery, to allow plenty of time for the florists to create the order, and to ensure that they could make what I wanted. The order was taken by Judy, who did a fine job of taking and reading back my order. I asked for fifty red roses, with (at Judy's suggestion) some gold trim, but with no other flowers, and with little or no filler-plants, to celebrate a fiftieth wedding anniversary. At my request, Judy assured me that I would be emailed a photo of the finished vase arrangement. And, for an extra delivery fee, she assured me of a morning delivery, before 11am. For this, she quoted me a total charge of $383.31, including sales tax, delivery charge, and the guaranteed morning surcharge. The flowers were delivered on the morning of the scheduled day, and at the quoted price, which was great. However, I received no emailed photo from the driver or the store, which had been promised. If it hadn't been for the photo sent to me by the recipients, I would never have learned of the goof-up by the florists. The arrangement that was delivered was lovely, but was probably not worth almost $400, and was certainly not even close to what I'd ordered. Instead of the fifty red roses I'd ordered, it had about two (possibly three?) dozen, along with a variety of other flowers and a whole lot of filler-plants. What was delivered was delivered timely, as promised, and was a beautiful arrangement. Unfortunately, it was completely different from what I had explicitly asked for, and the promised photo never came. I don't recommend NOT going to Phoenix Flower Shops. I'm just forewarning you that a costly special order might not end up being what you asked for. And since they can't be relied-on to send a photo of what they deliver, you may never know. ADDENDUM: I received a phone message and a very nice email from Kristen, Customer Service Manager, in which she explained the mix-up on the floral arrangement. She graciously apologized for their mistake and for mistakenly omitting the floral photo, and she offered a very nice adjustment to make up for it. In view of how nice the delivered arrangement was, along with the very responsive customer service follow-up, I look forward to ordering from Phoenix Flower Shops again in the near future. read more

Phoenix Flower Shops - Florists Near Me - Phoenix, Arizona

Joaqin was just as amazing as the flower assortments! We are buying our flowers from here on out! read more

Phoenix Flower Shops - Flowers - Florists Near Me - Phoenix, Arizona

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I can't thank enough the sweet ladies that helped me this morning! I knew I wanted just a few fresh cut stems..I like very simple bouquets..I chose them in the spot and they wrapped them beautifully for me. They were very well received by my friend! read more

Phoenix Flower Shops - Chose a few bright and cheery fresh stems and they wrapped it up so nice. - Florists Near Me - Phoenix, Arizona

UPDATE: A representative for Phoenix Flower Shops contacted me in response to my review. Phoenix Flower Shops offers 100% customer satisfaction, and I was offered two options, both of which were very acceptable. Thank you, Phoenix Flower shops, for your professionalism and for standing behind your promise! I will order again due to your kindness. read more

Phoenix Flower Shops - Large and Elegant Dish Garden $89.99 - Florists Near Me - Phoenix, Arizona

I have recently received two floral arrangements from Phoenix Flower shop and both were outstanding! The first bouquet was uniquely styled with colorful, fresh flowers was presented in a lovely glass vase; the other was designed to look like a birthday cake..... exquisite! I will be sure to tell friends and family to use this Flower Shop when sending me flowers. Thank you to the staff for putting such effort into making truly memorable floral arrangements ! read more

I reached out to Phx Flowers for help with my decore a rehearsal dinner. I spoke to Richard who was kind, patient and extremely helpful. He assured me my order would be fresh and delivered on time. My experience was a 10 and I highly recommend them read more

Received a beautiful arrangement with fragrant orchids today! All blooms were super fresh and the delivery woman called to ask how and where I wanted to receive them, important as we are getting over COVID. read more

Phoenix Flower Shops - Birthday lily bouquet - Florists Near Me - Phoenix, Arizona

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I want to give a special shout out to Rich. He helped me with the bouquet & boutonniere for my sister's wedding. He has excellent customer service & very friendly. I feel comfortable ordering from out of state. You could tell he loves his job & proud of his work. He didn't disappoint. The flowers are beautiful. I am very pleased & most importantly my sister loves it. I will definitely come back. read more

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Best local staple for flowers on the go and special occasions! Great staff + selection read more

Phoenix Flower Shops - Florists Near Me - Phoenix, Arizona

I have had the pleasure of someone buying me flowers through this company two years in a row for Valentine's Day . Last year they died within three days. I didn't say anything. Again this year they were delivered on Sunday and the roses died by Tuesday night. The arraignment was done by Thursday. I have had 4$ Trader Joe's flowers last two weeks. The amount this man paid is exponentially more. Not happy. Called the company and no response. Will bring the flowers in tomorrow. I get it they are flowers but I can't even get a week out of them ? Maybe I'm wrong. read more

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Another A+ experience!! I ordered flowers yesterday for a Celebration of Life for my brother-in-law's mother. They arrived this morning; fresh and beautifully arranged. Thank you so much!! read more

These guys suck. They spam you regularly even if you opt out. I used them to send flowers to my mother in law who was terminal. She passed and I asked them to take me off their spam list but they didn't. Fuck them. read more

The delivery was an absolute mess. The carrier brought the flowers into a place of business with water pouring all over the floor. She claimed it was the fault of the vase. The vase was fully intact, but there was no more water in the vase and water was inside the petals of the flowers. The box on the exterior of the vase was soaking wet. This indicates the flowers tipped over during transit. Pictures to show this mess. I spent over 10 minutes of my workday mopping up the water all over the entryway where customers were walking in and out, which is a safety liability for my company. I refilled the water, made a new carrier out of shipping cardboard, then tried to enjoy the flowers. That's when I saw the lack of quality in the flowers. Pictures to show the wilting. I called the company, per instruction of the Satisfaction Gauranteed card, and received an apology before asking me what I want them to do...can they come clean up the mess? Oh wait, I already did that... This was such disappointing service and product. read more

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Only good thing about my experience with them was the quick turn around time in getting my arrangement to the intened event. OVERLY priced (arrangement picture attached). Ridiculous delivery fee. Definitely feel taken advantage of due to my geographical distance. I live in CA where everything is expensive. This is definitely worse than CA. I will definitely shop around next time before ordering. read more

Phoenix Flower Shops - Funeral arrangement. - Florists Near Me - Phoenix, Arizona

They made a beautiful arrangement with a specific rose I was looking for!! It was Beautifully done! Special thanks to Richard for making it happen ! read more

Phoenix Flower Shops - Phoenix flowers - Florists Near Me - Phoenix, Arizona

We were in a panic to order flowers for our quickly planned wedding. Then my husband was able to talk to Teresa at Phoenix Flowers. She was absolutely amazing, patient, and informative, helping to navigate our order. We picked up our gorgeous flowers on the day of, and were very lucky to meet Teresa in person - just as personable and kind in person. She even helped us carry our flowers to the car and wished us the very best. Needless to say, our flowers were total perfection! Highly recommend! read more

Waited until the last minute to buy a birthday bouquet and it really couldn't have worked out any better. I received personalized attention and beautiful flowers! Thank you for making my friend's special day even brighter! read more

Phoenix Flower Shops - My friend LOVED her bouquet. It was a beautiful arrangement. Thank you!!! - Florists Near Me - Phoenix, Arizona

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We are a local family who used to get fresh flowers here all the time. Especially when they did 1/2 price stems on Fridays! The last few times members of our family have gone in there is a lady who is EXTREMELY RUDE.No one likes to do business with mean people. The flowers always last a week & that's why they get two stars. Such a shame! read more

I just wanted to express my thanks for an order I placed today. Judy took my order at roughly 10:30 this am and I just received an email they were delivered, it's now 1:30 and the order was for Texas! I'm very impressed. Plus they look AWESOME! Judy was such a nice and helpful person! Her personality puts a smile on your face! Thank you Phoenix Flower Shop! read more

Phoenix Flower Shops - Just Beautiful - Florists Near Me - Phoenix, Arizona

Terrible delivery service. No way to track an order or confirm delivery was made. Call the phone number and there are no options for checking order status. I will use ftd or 800flowers for all future delivery needs. read more

When you order a $200 bouquet of flowers for your wife's birthday and THEY FORGET TO DELIVER THE FLOWERS it raises some real serious concerns about the business. YOU HAD ONE JOB!!!!!!!! You don't deserve the one star. read more

Wonderful Ladies! Walked in to this location, had no idea what to look for, Louisa was from god-heavens helpful!! Made a beautiful arrangement of flowers. Had the day planned for a bridal shower. Bouquet was made with greens and full of color, picked out the ribbon and she wrapped it so lovely!! You made my friend a very happy Bride today!!! read more

Phoenix Flower Shops - Florists Near Me - Phoenix, Arizona

I ordered an arrangement for it to be delivery 1/30 for and they got delivered 2/1, these were suppose to be there before a viewing and they got delivered 2 days late!!! read more

Came here they just stared at me didn't ask me if I needed help or anything must be because of the color of my skin smh

I love coming to this place on Fridays when they have their 50% off loose stems. Friendly staff! I only wish they were open just a little later so I'm not rushing after work. The downside is in Friday's, they are always out of my favorite flower, the Cala Lily. I'm going to just try in the morning before work in hopes of finding them. read more

Phoenix Flower Shops - Florists Near Me - Phoenix, Arizona

I wish I could remember the name of the person I spoke to this morning! She was super friendly! I ordered flowers for my brother, sister in law and brand new baby niece to be delivered to the hospital. Ordered online and called today to confirm they could deliver to hospital without the room number. They didn't just deliver they sent a gorgeous bouquet!! I know we have all been through experiences of seeing a beautiful bouquet online and what gets sent falls extremely short of the picture.... not with this florist!!! They did a wonderful job!! More businesses need to execute like them!! Worth every penny!!! Thank you!!! read more

Phoenix Flower Shops - Picture online - Florists Near Me - Phoenix, Arizona

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Never got my flowers. They never called me, they didn't leave them at my private and secure front door of my house, they never returned my calls, I could never speak to a live person, and there was no way to contact them on their website. WHAT A HORRIBLE business. Beware! read more

I just wanted to give a BIG shoutout to Phoenix Flower Shop for being so amazing when we ran into some issues with my delivery. My original delivery location had complications as the recipient wasn't there, the second delivery location had complications as security refused to allow the flowers to be delivered, and finally I just asked the flowers to be delivered to me. All of this, and they were SO understanding and kind, and I can't thank them enough. It was above and beyond great service, and the roses were beautiful and loved by the recipient! THANK YOU! read more

If I could, I would give zero stars. My father sent my yellow roses. I got white roses in yellow water. Half were dead. I called 5 different numbers and got sympathy flowers for four of those numbers and a distribution center on the 5th number. Absolutely no customer service. Beware! Do Not order from here! read more

I ordered a dozen roses last minute for my wife. I put in a pick up time and they were ready when I arrived. Beautiful long stemmed red roses that made our date extra special. read more

I'm in San Diego and blindly called them as they were within a few miles of where I needed flowers delivered; my only requirement was the arrangement be tropical, be a specific size since they were going on a desk and fall within a certain price range. The floral designer exceeded my expectations and I was very impressed with the design, flower selection and arrangement. read more

We ordered an arrangement for a funeral the following day. Not only were the flowers delivered on time, but the arrangement was really beautiful. The flowers were very fresh. It truly looked better than the photo on their website. Very, very satisfied with the whole experience. We have actually purchased flowers from them many times over the years, and have always been happy. read more

This review is long over due. I grew up in AZ and now live out of state. I still have a lot of family and friends in AZ so anytime I need to order flowers I always order through Phoenix Flower Shops. I've never had an issue and the flowers I've ordered (over the internet) and they have always looked just as beautiful as the pictures which you can't say about a lot of flowers you order online. Recently I placed an order for a friend and used some of my reward points on my order. To be honest I've never watched how many points I had etc. To my surprise 2 days later I received an email from PFS saying they had redeemed too many of my points for my order and for the inconvenience they were going to replenish the points and also gave me additional points for the mistake. How often does that happen? That truly is was customer service is all about, fixing a mistake before I even realized it, more business could learn from this. I sincerely appreciated the email and the effort made to "make it right". There are other businesses you can call on a mistake and beg for a simple solution. I have used PFS for years and will continue to do so. They truly define customer service and create exceptional beautiful work! read more

Absolutely terrible service and business operation. Ordered Valentine's Day flower ten days ahead of time and requested a delivery time. Upon placing the order they state to call in to the shop to confirm and prioritize delivery time. After calling in to the shop the woman tells me that not only can they not guarantee the flowers be there by days end; they can't even guarantee the flowers get there at all on Valentine's Day. They offered to deliver them a day early or day later with a box of chocolates. Firstly, I already ordered my own chocolate covered strawberries, along with the flowers. Secondly, who wants Valentine's Day flowers NOT ON VALENTINES DAY?! What is the point of selling and taking peoples orders and money when you know you can't deliver. Abysmal service and indecorous behavior on behalf of the establishment and the non-helpful employee answering the phone. Save your time and money and take your business else where. read more