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    NovaPetal Flower Lab

    4.8 (157 reviews)
    Closed Closed

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    Response time

    3 hours

    Response rate

    60%

    Services - NovaPetal Flower Lab

    Floral design and installation

    Flower arrangement

    Funeral floral design

    NovaPetal Flower Lab Photos

    Recommended Reviews - NovaPetal Flower Lab

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    Reviews With Photos

    Wildflower designer choice deluxe small arrangement

    I was thrilled with my service and the beautiful bouquet created by NovaPetal Flower Lab. The rate of delivery is exceptional! I ordered the Wild flower designer choice small arrangement and the recipient was so happy! They also communicated with me when they were in route, sent photos prior to delivering, and confirmed when they dropped off the arrangement!

    Lara P.

    This local AZ flower shop is an absolute gem! Over the past couple of years, I have sent 2-3 arrangements to my mom (who lives in the area) for her birthday, Mother's Day, etc. and each time have been so impressed with how stunning they turned out. I always opt for their box arrangements as I find them to be the most impressive but given those results, I'm sure their other offerings are equally as beautiful. The price is on the higher side but for the quality you receive, it is so worth it! I highly recommend this florist if you're looking to send flowers that will exceed any recipient's expectations.

    Disappointing final product
    Ariana F.

    Really disappointed given all of the great reviews and 5 stars on Yelp. The comparison picture speaks for itself. 1) I paid $253 for the Large Eco Breeze Arrangement. I understand that some flowers may differ given the season, but the flowers in my entire arrangement seemed to be replaced with different, much cheaper flowers. This gave the arrangement a completely different look. 2) Not only were the flowers different, but there were considerably LESS flowers than what was pictured. When I reached out about this, the response I was given was that they accidentally made a medium arrangement instead of a large. They offered to refund me the difference between a large and a medium ($40), but this was not an acceptable solution due to the fact that I cannot re-send flowers for my friend's grand opening for her business. It's embarrassing. 3) The rose petals were already falling off indicating to me that these were either not fresh flowers, or they did not spend much attention to details to remove the outer petals and this is how they delivered it. 4) The vase was also different. There were no disclaimers stating that the vase would not be the same as what was pictured. The pedestal vase is what completes the entire esthetic of the arrangement. 5) Much like other customers have mentioned in their reviews, my order was also delivered later than the window I requested. I reached out directly to the business immediately after the order was delivered, but they were not accommodating and stopped responding to me. I gave them sufficient time and a fair chance to remedy the situation, but unfortunately they chose to ignore me. I would think twice about ordering from them.

    Sympathy arrangement
    David G.

    Had to send a floral arraignment to a good friend in Scottsdale. Used Yelp and found Novapetal. Easy website to order. Had to phone to make sure delivery was on the date and time selected...but they did make good. Flowers were beautiful. Flowers, delivery, tip, tax $188...but that's what good flowers cost. Would use again.

    Phoenix sunset

    I had a great experience ordering from NovaPetal. I am not from the area and found them on Instagram. Their customer service was amazing and the arrangements I had delivered were both stunning. I would highly recommend for a professional experience and a modern look with so many choices.

    Poor communication & lousy customer service for how they messed up
    Mary G.

    My husband ordered me 24 peony flowers for Valentine's Day 2 weeks in advance. He followed up with them 1 week in advance to make sure they were still able to proceed and deliver this order. They could not give an exact time of delivery when he spoke with them, but I work from home so that wasn't an issue, besides our dinner plans, but we were hoping they'd arrive before then. Come Valentine's Day, my husband waited patiently and around 2 pm with the reservations coming up he decided to give them a call for an update. They were not responding and he decided maybe they'll get back to me through text. They said they'd give him an update in 15 minutes. Hours go by and we go to dinner anyways, we would just tell them to leave them at the door through our camera. We arrive home and still no flowers were delivered and no updates were sent. My husband checks their website and it states that all flowers will be delivered by 10 pm. So we waited and at 10:30 we went to bed, no flowers and no updates, i thought this was a $400 scam and we'd have to report fraud in the morning. (Keep in mind we tried to call twice in between those times). Finally in the morning we got a text saying they are sorry and want to make it up to us by giving a full refund or just have it delivered Monday with $50 extra worth of flowers "on them" (which is what 3 stems?). So still charge us $400, 3 days after Valentine's Day with a couple extra flowers. Really? You missed Valentine's Day!! My husband called twice and they picked up the second time and they said how can I help you Benjamin, she sounded annoyed. My husband proceeded to tell her he'd like a full refund, and expressed his frustration and how lousy their offer was. Why on earth would he even want to support a business that doesn't follow through on a simple and expensive order. She apologized and said it was a "system glitch". My husband then received a call from Anthony and he said that Olga was a new employee and messed up big time and he apologized. (Which here in yelp Olga is listed as a business owner? There could be 2 Olga's working there, but how likely is that?) He tried to offer us a full refund plus delivery of the flowers on Monday at no cost. You can call us unreasonable if you want, but we didn't even want their flowers after all of this. It's completely unfair to us that we were forgotten about and that our order wasn't important enough to them. And even if it was simply a shortage of flowers, or couldn't meet the delivery time, or whatever it might be, you let the customer know!! That's my biggest thing, the customer doing all the follow up and checking in is not the way to run a business. The customer should feel secure in the purchase that they made and receive regular updates on delivery times. My husband was worried all day that I wouldn't get my flowers, but he trusted that they are a reliable company based on the reviews. I don't understand how they have 5 stars, maybe we really are one of the unlucky few, but their lack of communication, unreliability and poor delivery planning will eventually catch up to them. I've noticed a lot of reviews are a 5 because they "fixed" a mistake. But there's nothing you can do to fix missing a pre planned Valentine's Day flower delivery.

    This beauty just arrived today and it is so fragrant!
    Laurie F.

    The most beautiful bouquets I've ever received. I admit that I'm a flower snob and I like to make my own arrangements. HOWEVER... NovaPetal puts any floral arrangements to shame. The flowers are so fragrant, the display is gorgeous and the quality is so superior to any florist in the valley!!

    "Sweetheart delight"
    Autumn E.

    Placed an order and had it delivered same day, no issues whatsoever. Great service, price, and beautiful flowers, will be a returning customer :)

    Esther K.

    This is really disappointing - I ordered a $145 arrangement and it looked nothing the picture on their website and looked more like $45 arrangement.

    Floral arrangements

    Gorgeous work. Anastasia is amazing and Olga the owner is so nice. The made beautiful arrangements for my daughters wedding and priced very comparably or less they other florist. And stunning.

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    Photo of Kim H.
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    1 year ago

    Sent flowers to a friend - they did an incredible job! She loved them! Highly recommend Nova Petal Flower Lab! Thx!

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    Page 1 of 4

    Ask the Community - NovaPetal Flower Lab

    Hi, I will probably call you this AM but Im looking for a source for an olive tree. Do you carry olive trees, if not can you recommend a source? I would like it delivered also as I am up in Washington state.

    Hi! Thank you so much for reaching out and for thinking of us. At this time, we don’t carry olive trees, and unfortunately we don’t have a trusted source we can recommend for delivery to Washington state. We truly hope you find the perfect tree to… Read more

    Can you do a flower lei?

    Yes we can!

    View All 3 Questions

    Review Highlights - NovaPetal Flower Lab

    I talked to Anthony and explained what I wanted and he was very accommodating and the flowers were beautiful!!

    Mentioned in 53 reviews

    Read more highlights

    NovaPetal Flower Lab - florists - Updated May 2026

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