Subject: Disappointing Experience at Pho Ha Saigon
I recently visited Pho Ha Saigon on Cottman in the mini mall where the Grocery store Giant is located adjacent too and unfortunately had a disappointing experience. The food simply didn't appeal to my friend, and when she expressed this, the staff attempted to force her to pay for food she didn't want.
As the situation escalated, the staff member began raising his voice and attempted to embarrass and shame us by looking around at other customers in the restaurant, seemingly seeking their agreement. Fortunately, they did not support his behavior, but it only added to the discomfort of the situation. When I asked why he was being so aggressive, he remained angry but seemed to lower his intensity slightly. Having worked in the industry for almost a decade, I know that if a customer doesn't like their food and doesn't eat it, it should be taken off the bill. Losing out on $10 or even $80 is a risk worth taking, especially when the alternative is creating a hostile environment that makes customers feel unsafe.
I want to clarify that I don't want this to become a race issue, but as a Black woman, I felt the weight of stereotypes that often unfairly target individuals like me. Had I responded by meeting the manager at his level, I fear the police would have been called. The stereotypes associated with Black women--such as being aggressive, confrontational, or difficult--are not only damaging but also disheartening to experience, especially from a community that has faced stereotypes and racism in various forms. If I had acted out of character, it would have only reinforced those negative stereotypes. I'm proud of both myself and my friend for standing up for ourselves without resorting to behavior that would demean who we are.
On a positive note, I want to commend our server Jess J. She was wonderful and incredibly patient while we were ordering, especially since it was my friend's first time trying this cuisine. She loves to explore new dishes, and while the food wasn't what she expected, Jess handled the situation with grace. She was well taken care of because of that, so I hope she continues to be her and keep being amazing!!
In conclusion, I recommend skipping this particular location and opting for the one at Adams instead. It's not representative of the quality one can expect from the chain as a whole.
Thank you for taking the time to read my feedback.
She got the pork, rice and spring roll for her beverage she got a French coffee with condensed milk(I thought it was tasty) and the French coffee without condensed milk she didn't like either of those but she drank from them so she paid for those. I got the shrimp and veggie pho and added chicken and a Thai tea (which is usually sweeter when I get it from Adam's) (my girl makes it right every time! She doesn't miss! ). They didn't have the milk pearl tea that my friend wanted originally (they would've had it at the one on Adams though..) read more