I have been a customer of this Pho D'Lite for years. I haven't complained once before. But this was the first time I came here in some months, & this was the worst experience I've had yet. Coming in, the entire restaurant was a disaster, not ONE table clean, & there was only two tables sat at the time, so mind you, it was not busy, it may have been earlier but it wasn't at all at this point. None of the employees were eager to clean the tables either, although it's supposed to be a seat yourself situation, there was no where we wanted to seat ourself. One of the three employees finally cleaned up a spot for us, but gave us no utensils as we were seated like they normally do, for a party of 7 (3 kids, 4 adults). Service was slow as ever for their being no tables. The server never asked us if we wanted anything else to drink besides water, typically servers offer other beverages to raise their check average but not this time, which is odd for a whole party. Laziness. The server was polite, took the order, but did not prep for our meals. We were never served the bean sprouts/basil (fixings) set up before the meal nor once the food arrived, until I got up and asked for it. The server forgot to order our appetizers of two orders of the butter wings, I reminded him & he brought out one order after we had all finished our meals. We were never once checked on. I asked to speak with a manager & was told there was not one on duty. The bathrooms were disgusting, had to ask for toilet paper, & you'd think after letting them know there was none that they'd check the bathrooms. Mind you they also had all their cleaning chemicals out which is dangerous for any children or anyone at that going into the restroom. But no. Instead they continued to laugh & play around on their phones, hiding from take out guests & their tables. No apologies were given when a complaint was made. The kitchen chef/manager offered us 20% off the check, which is nothing, compared to how terrible the experience was. Mind you that's their family & friends discount anyways so that was nothing to what we deserved. Sad to see this place go down so badly. Mind you the food was very average compared to how it used to be. While observing as well, we witnessed take out guests complain about their orders being messed up yet none of the employees seemed to actually care, moved at the pace of a snail. I also work in the food industry/customer service & have never seen servers really not care about the money or the experience. I hope things start to change around there for the sake of experiences. read more