My pool heater stopped working. Sent out a few quotes on yelp, so lucky I found Tom. He was extremely knowledgeable and pointed out what could be wrong and quotes for each. Luckily it was easily fixed with a computer board replacement on the same day and even did some preventative maintenance!!! Kids are out of my hair and back in the pool. Thanks PH Pool!!! read more

Love working with Tom and Hector. They always kept my pool in top shape and working great.

My pool pump/motor needed to be replaced. I searched online and Tom Hopper immediately responded, came by to give me an estimate, sent me a quote, kept in communication for the installation date/time, and efficiently installed the pump. He mentioned a rebate from the electric company or city, and upon research, I'm receiving a $100 rebate. read more

I've been using Tom and his crew for my weekly pool service for a few years with excellent results. When we decided to add heat to our pool, he was my first call. He installed a new heater, new variable-speed pump, and WiFi-enabled controller for the whole shebang. Not only does it work great, the pricing was reasonable and the workmanship was outstanding. And Tom's advice about how to use the heater and set up automation schedules was very helpful. Thanks Tom and PH Pool & Spa! read more

Tom came to our rescue when our pool was not heating up prior to a pool party - yikes! We are not very familiar with the system but Tom patiently walked us through the possible problems - and all over the phone while he was out of town on vacation! Thanks to him, we were able to find the problem and get the heater back up and running. I highly recommend them! read more

I am upgrading my review from 3 to 5 stars because Tom proved himself over and over with his integrity and reliability before I would increase my rating. A few months ago, he came to fix a leaky connection and did not charge me extra as he said it was their responsibility. The nice thing is that he didn't do a quick patch fix, but rather replaced the whole section and even painted to black to match the rest of the pipes. Then, I my favorite regular pool service guy sold his business to another person that wasn't nearly as competent. I reached out to Tom and he immediately established an account for us that fits our schedule, and his teammate Bobby has been doing a very good job since then. Finally, I just had an issue with our heater (although it is a brand new heater, it gave an error and stoped warming up the spa), and Tom showed up despite not feeling so well and took care of the issue in an incredibly fast and affordable way. In sum, I originally had given him 5 stars and lowered it to 3 as he was too busy to take care of things for us last year. I am confidently rating him back at 5 star because over the year (despite my lowered rating), he has been super responsive, acted with highest integrity, and resolved all our issues whether caused by them or somebody or something else (like spiders in burners :) I highly recommend Tom and his team. read more

I wanted to install a new variable speed pump to decrease my energy bills. I called around to several different companies in the area. Tom responded quickly, answered all the questions I had, and even walked me through various options. We set up a date/time and he showed up promptly. He took the time to walk me through the process, and even showed me some features in my system that I did not know had existed previously. He installed the pump quickly while remaining professional with a very positive attitude. He took the time to show me how to operate the pump and gave me further information on how I can maintain my pool. Overall, very positive experience with PH Pool & Spa. Would absolutely recommend to others and will probably use them again in the future for additional upgrades. read more

Interviewed multiple people to service our pool having found many on both Yelp and Craigslist. Some don't respond quickly, and while others respond and are interested in the work the results or working relationship is not what I desired. In one case a person from craigslist offered 2 weeks of service free - it did not work out. PH Pool is 'perfect'. Not only did they respond quickly, but they offered to take ownership of the pool and did not mind that it was not in a perfect state of health. They in fact offered to start immediately in order to bring the pool up to the standard everyone wants their pool to be. I spoke to and met Tom and he was knowledgeable and his prices are reasonable. Very quickly he corrected the chemical balances in my pool and it has not looked better. We now use him for monthly maintenance and he sends his invoice via email, which is VERY convenient for us. Highly recommended, and I don't do that lightly. read more

I would give them 10 stars if I could. Miguel takes care of our pool. He is fantastic! Tom gets kudos for having a fabulous company and staff. read more

We chose Tom from PH Pool and Spa to install a new Saline System in our pool because of his knowledge and experience, and we were very happy with the outcome. After the work was completed he went over the entire system with us and showed us how to operate and program the system. There was a time when we did not know someone had changed the settings on our controller and we couldn't figure out what was wrong. We called Tom and he walked us through step by step how to get our settings back. I really appreciate that we weren't just left on our own to figure it out, but he was willing to take the time to help us. We ended up selling our home and the pool inspector wanted to know who did the installation on our saline system because it was the best installation he'd ever seen. He even wanted Tom's contact information so he could refer people to him. We highly recommend Tom and will definitely call PH Pool and Spa for our future needs. read more

Just go a new pump installed by Tom. It is so quiet and works great. Tom did provide a true customer service, he was on the phone with me to guide me thru the test even before come to my house to check on my old pump. This is what I call SUPERIOR customer service. Thanks so much Tom. I will definitely use your service again without any doubt. read more

I've been a new customer for Tom of PH Pool since April. I am truly impressed. For over 20 years, my wife and I always maintained our own pools. But due to ever frequent international travel, it has become harder for us to keep our pool clean. In April, our pool had a breakout and all hell broke loose. The water went green, all of the rock and stone surface went red. It didn't matter how much chemicals we put in. We couldn't get the pool back to balance. I called a few places to get a professional help. Tom's offer was almost too good to be true (he offered to clean up the pool with a simple monthly service without additional labor cost). Tom turns out to be more than what I was hoping for: - His crew cleaned up everything in a few days, vacuumed the whole pool, and acid washed the surfaces... - Then they discovered the real cause of the mess - a broken/leaking pipe inside of my filter. It was an impressive detective work. - Tom also suggested to switch to a variable pump which burns 1/8 of the power. A different technician came this time, also did a very professional and efficient job. I have to say that it is rare to see this level of services and quality in the pool business at a reasonable price. Now I have a clean pool, burning $100 less electricity a month, and free of care from me or my wife ever again. read more

Spent 10min on the phone with Tom after reading reviews. Thought I had a problem with the pool pump due to the algae build up. Expected he'd want to come in and charge me for a bunch of work. Instead he understood everything I was doing and recommended a couple of routes that he felt would help solve my problem. This made him no money - which is generally stunning behavior for most Service Providers these days. Based on the little interaction I have had with PH Pool & Spa, my gut says this is a pretty quality shop. He will get my first call when I do need real work done. read more

We love Tom's personalized approach to customer service. He looks out for our pocket book more than once since we hired him. We had a problem with keeping our pool clean. We asked him to replace the filter system and motor. He suggested that we try replacing the filter system first then evaluate the motor to keep cost down. I am happy to report our pool is sparkling clean and we didn't spend unnecessarily. Thanks Tom! read more

Finding a reliable and trustworthy contractor has always been difficult. After reading positive Yelp reviews, I contacted PH & Pool Spa about replacing the aging pump to a variable speed model. On the appointment date, Tom arrived right on time. To me, that is a sign of someone serious about the business and taking care of the clients. We selected his service and could not be any happier. The work was done quickly in a professional manner. His crew installed the new pump and programmed it for optimal usage. We had questions about the pool and received sound advises. Tom even helped us to figure out why the water no longer runs to the slide. Overall, it was a very positive experience. read more

Tom was as helpful as one could expect. I had just filled up a pool that had been empty for 2.5+ years. He accommodated my service appt request within one hour of calling. He examined the entire pump/equipment area, provided suggestions and guidance as to how to get it up and running. With a few new parts form the local home improvement store we were back up and running. He also recommended the appropriate way about managing the pool once it was up and running. I will most certainly contact Tom again if extensive work is required. read more

Tom is the best, he show us how to clean and he is very friendly and polite, highly recommend him, always helpful and answer all my doubts, he explained why, what for, when yes, when better no, etc. Impressed with the service and very very reliable!!!!! Very convinced and grateful with your help Tom, I give you 10 stars!!!!!!! read more

Tom replaced our pool pump and filter and did some custom piping based on our specifications. He did a great job listening to our needs and giving us input on the best way to set up the system. He was patient, thorough, and did very solid quality work. All in all, we are very pleased. read more

Wow. That is all I can really say about Tom and his crew at PH Pool and Spa. I have worked in the multifamily industry for over 10 years now and have NEVER met a vendor that provides better customer service than Tom. He has even come out on Holidays, weekends and other times when most vendors would not even consider answering their phone. His great attitude and willingness to go above and beyond is unmatched. I can honestly say that Tom and PH Pools are the best company/contractor/vendor that I have ever worked with. Thank you Tom!! read more

I used Tom and his crew to service multiple apartment community pools throughout the Bay Area. He was always exceptionally responsive, and very honest about cost saving options. I highly recommend pH Pool & Spa. read more

Tom has been servicing our pool and spa in San Jose for years as well as one at our rental property. He and his staff provide excellent service and we highly recommend PhPool and Spa. read more

I called Tom based on Yelp reviews which are all positive. He deserves the 5 star rating. Great personal service and a really nice guy on top of it all. I needed repair work in June when the pool repair business is in high demand. Tom came quickly, prepared for the work with parts, and everything is working great. Also, you can email him questions. read more

I called and left a message asking for help/advice with my pool. Tom from PH Pool & Spa (owner) returned my call promptly and offered to squeeze me in that day. He was extremely kind and professional and gave me a lot of great tips for keeping my pool in top shape. He knew his stuff. He taught me about pump levels and how different rpms impact the pool/cost, among many other things. Just good people all around. I highly recommend Tom and PH Pool & Spa. read more

Has a new cartridge filter system for our pool installed by them about 3 years ago. He did an excellent job with the removal of the old filter system and install of the new system. 3 years later everything still works great and his workmanship still shows. He was courteous, professional, and meticulous. He delivered exactly as promised. read more

I inquired about pool safety and took up about 5 minutes of Tom's time over the phone. What an awesome guy! He was very informative. After listening to my questions and understanding my situation he provided a rock solid opinion. Without hesitation he took another question that was off the original subject. Again, he provided a well explained professional opinion. Thank you Tom, you will be at the top of my list the day I cannot service my pool myself or the job is bigger than me. I appreciate your time & the stellar customer service. read more