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    A Priority Pool & Spa

    4.6 (9 reviews)
    Open 8:00 am - 5:00 pm

    Services - A Priority Pool & Spa

    Pool maintenance

    A Priority Pool & Spa Photos

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    Turtle Bay Pool & Spa

    Turtle Bay Pool & Spa

    (19 reviews)

    Fast, knowledgeable, reasonably priced. What else do we…read moreexpect? In order to leave a review I have to use at least 85 characters. Done!

    I recommend exercising caution when considering this company…read more I was retained by the client's insurance carrier to evaluate and repair a residential pool system following recent service performed by this business. Within a short period after their reported service, the system exhibited significant issues, including failed motors and a severe chemical imbalance. According to the client, the company had been servicing the pool for approximately two months. However, the condition in which the system was found required extensive repairs. The estimated cost of equipment damage alone is approximately $12,000, with the potential for additional damage to the solar heating system still under evaluation. I would also like to clarify an inaccuracy in the owner's response to the client's review. The owner stated that payments were made late; however, documentation provided to both myself and the insurance adjuster indicates that payments were made in a timely manner. The only initial delay occurred because the client was hesitant to prepay for services not yet rendered, particularly following prior scheduling changes before the first visit and again around the time payment was requested for what was described as a "green to clean" service. In addition, I reviewed video footage showing the time spent servicing the pool during multiple visits. Based on those observations, the level and duration of service performed did not appear consistent with the services billed. Additionally, there appeared to be a pattern of scheduling changes, same-day payment demands, and repeated service-related issues. During a subsequent visit following installation of replacement equipment, the client shared communications they received from an individual identified as the owner. Based on the nature of those communications, I advised the client to consider contacting appropriate authorities. The client also indicated they felt uncomfortable enough to remove a prior review and has since expressed concerns about their personal security, including considering additional measures such as installing security fencing. Of particular concern, the owner's public response to the client's review included posting the client's address and making remarks about animals on the property. This raised additional concerns for the client and contributed to a heightened sense of alarm. The client maintained detailed records, including text communications, video documentation, and payment history, all of which were reviewed and retained by the insurance carrier as part of its evaluation. I understand that this matter is being pursued through subrogation. This information is shared to assist others in making informed decisions and is based on documentation and observations made in the course of my professional involvement with this project. This statement is based on documented observations and information reviewed in a professional capacity. Any response should remain professional and comply with applicable laws, including those related to privacy and harassment. Any further dissemination of private information or harassing conduct may be subject to legal action.

    A Priority Pool & Spa - poolcleaners - Updated May 2026

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