I've been using PFS for about 16 years and have been very happy with the service they provide. If there is an issues or additional care required, a quick text to Andrea is all it takes to get is addressed quickly. I recently had them upgrade my lighting to the newest Pentair lights and they look fantastic. During the process, Wayne took the time to research options and provided me with all the details so I could make an informed decision. There was no pressure at all, just information. Problems with pools arise (leaks, failed equipment, etc.) and it's how the service company addresses those issues that counts and PFS has been fantastic. read more

PFS has been fantastic. They are professional, have great communications, are responsive and do a thorough job every time. Finding a reliable pool service has been extremely difficult and I'm glad that I found PFS. They run a great business centered around customer satisfaction and I highly recommend PFS to anyone looking for quality service at a great price! read more

Happy customer for 20 years. Best prices. Fast repair and upgrades. Reliable maintenance. Nothing but best service through the two decades. Special thanks to Andrea who has always been great to work with. read more

Andrea and the crew at PFS are always prompt , easy to get ahold of and thorough. I have a been a client for years , they are a pleasure to work with. Ray read more

I have had PFS maintaining my pool for 12 years now. Today they saved the day for my family and I. My daughter had invited 24 of her friends for a pool and spa party and much to my shock and dismay the sta-rite max e therm 333 pool heater showed the E05 error within minutes of starting. Multiple tries and the same error. Google search says most likely the stack flue sensor needed replacement. We are 6 hours from guests showing up and we are in panic mode. I reach out to 10 other pool companies on Yelp including the one recommended by my home warranty company and none of them were able to come by on the weekend to fix the heater. I reach out to Andrea at PFS office via text and within 20 mins she sets the ball rolling to get their super courteous and knowledgeable technician Diego to come over with the replacement part. He explains the whole diagnostic process and systematically goes about replacing the flue sensor. After he is done, he thoroughly tests both the spa and pool heating. And it works fine! Saved the day and the party for my daughter and her 24 friends!! Good value for the weekend service charge. read more

PFS Pool Services - Pool heater error code - Pool Cleaners Near Me - Campbell, California

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Andrea of PFS Pools is the greatest. She always responds to our calls and gets appropriate actions to our swimming pool's problems quickly. One time she even came to our house herself to fix a problem with the filter's timer. She always seems to go above and beyond. We are lucky to have her as our point of contact with PFS Pools. Ron and Marilyn Maggetti read more

I have worked with PFS Pool for almost 3 years. I have worked with both Rudy and Andrea. They have been responsive and helpful in diagnosing or correcting any issues with my pool. My pool is serviced weekly, and any problems or concerns are flagged automatically. Before any repair work is done, Andrea will email me to explain what is wrong, and how much it will cost to repair. Most times, they will suggest ways to keep existing equipment working, to minimize costs. I find Andrea's customer service to be first rate. Thank you for keeping our pool serviced and in excellent shape. read more

John is a horrible human being. He yelled at my wife when she questioned a bill and then he yelled at me when I called Needless to say I have terminated their service. Will never use them read more

PFS has serviced my pool for over 7 years. The pool has been well maintained. Andrea in the front office always provides excellent customer service. read more

PFS 13 is a reliable and excellent.  I have worked with them for several years. Pool always beautiful and Benjamin is very attentive.  Andrea in the office is always friendly and ready to help.  Larry the owner went out of his way to come to the house and check the pool on more than one occasion.  I highly recommend PFS 13 Pool Service for a Perfect Pool at a reasonable cost!! read more

PFS Pool Services - Look how clean and pretty - Pool Cleaners Near Me - Campbell, California

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We have been using this service for awhile and did not have an issue. However, when we had issue about the billing and the service that was provided, everything went downhill. I called the office to speak to the manager named John who was very rude and yelling at me to calm down, when in fact he was the one who was angry. I tried explaining the situation to him that my pool is salt water only, and his employees were using chlorine in my pool. He said that he knew about it and switched around the things without my knowledge. When I asked him, why he didn't just ask me a question or inform me of what was going on, he rudely said to me "I don't have time for this." Then, I asked why he didn't have time for this and he started yelling at me on the phone. I tried getting a word in but he was too angry at the moment to listen and yet he was telling me to calm down???? I think he needs to be the one to go for yoga and calm down. Or if he's just too unhappy working there then he should quit his job because he has no customer service skills. I wish I could give him zero stars, because he doesn't even deserve one star! read more

Just got a telephone call from somebody who identified himself as "John" from PFS Pools. He was angry and threatening about a note I had included with our bill payment criticizing PFS for not billing us timely, and before I could say anything or hang up, which I did, said, " If I ever see you in public, I'll..." Beware, folks... read more

John is one of the owners and is absolutely the rudest man I've ever met. He was in my backyard yelling and screaming at me and told me to get the f... k out of his face and go inside. This is now the third time he has just walked in the backyard to fix something without even announcing himself and then is angry because he has to actually work. He has left old used filters in a box and hasn't taken them away even though I asked him to. He always has an attitude. Last time I looked I was the customer. I'm reporting him to the contractor board as well. His contractor license is under CII Pool Service Inc but they represent themselves under PSF Pools. Contractor license #971851. Don't use either company if you're expecting to be treated as a customer or with any respect what so ever. John is extremely arrogant and seems to have a problem dealing with women as well. I will never do business with any of his companies again. He may be cheaper but think twice before hiring him for anything. read more

no star rating...john is a nasty , surly horrible, very very rude creature ,he will quote you one price, and than change the price on you once you receive the eqipment and its way over the price than what he quoted,thete was a problem with my equipment when i called i could not get a hold of him never returned my call and then when i did finally get ahold of him after many many failed attemps ,he was extremely rude,i will never ever use thi s service again john does horrible work be smart, use another company!!!! read more

Do not use them for pool inspections. They did an inspection for my pool for a home purchase that completely ignored a heater that was visibly rusty and non-functioning. His failure to catch this will cost me $3,000 to replace the heating system. read more

I used PFS 13 Pool Services to service my spa for about one year while I was living in my townhome. Larry the Owner is a very nice gentleman and his employees were always very knowledgeable and courteous. I would recommend PFS 13 Pool Services to anyone who needs to keep their pools/spa up and running. When I move into another home with a pool or a spa I will be calling Larry to start service up again. read more