10/10 for custom services and the staff as well. My dog, Xylose, loved coming to Petsuites in Roswell. The place is very clean and outgoing staff. I like that they do individual playtime since my dog had a bad experience at the dog park. He loved getting attention from all the employees. I loved that they gave out paw-grass report before my dog leaved read more

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What a disappointment this place has become!! You can never get anyone to answer the phone here! They are always too "Busy". Then making appointments for grooming or bathes or anything is always a struggle. Then like today when you do get an appointment for your baby to be groomed and pampered... at 9 on a Sunday... you show up and they say that the groomer is not going to be here. Oh but supposedly they sent emails or texts last Thursday to get the apts rescheduled... NOT!! We have nothing... and this is not the first time this has happened! This location could be so great, But the true customer service is CRUD! If you have to reschedule... you need to call the people who you have the appointments with! Make sure they know... and most of all figure out how to answer your phones!! I guess I am going to have to find a new place... the only thing places like this understand is when they start losing customers. Such a shame! read more

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The workers here have great hearts for animals and will take great care of your dogs / cats.

We had an excellent experience here! They were communicative and responsive. The facility is well run and the staff are very friendly. The pricing is reasonable. They took great care of our very nervous pup! We will be back. :) read more

i cannot stress this enough; we LOVE petsuites roswell! my husband and i had something come up last minute and we needed our puppy and two cats taken care of for the day. the staff made sure to help us set up our reservation and gave us a very thorough tour. benji had a blast at puppy preschool and even made some friends! the cats, well... they're cats and were grumpy that mom and dad left for the day. the preschool program is an absolutely amazing way to make sure your puppy is socialized properly with other puppies their size and age! we will definitely be will be returning! read more

PetSuites Roswell - Benji at Puppy Preschool - Pet Groomers Near Me - Roswell, Georgia

We have used Roswell Pet Suites for many years. Our guy is always happy going in and happy at the end of his stay. They are very thorough at check in and have called us before when they had a concern during our dog's stay. We take our own blankets, food and toys. Recommend this facility for shor read more

PetSuites Roswell - Our happy fellow - Pet Groomers Near Me - Roswell, Georgia

This is the place that we have used to take our Mastiff to stay while away. If our Mastiff had an issue they would call and let me know, but not this time ! We have a almost 2 year old Boykin Spaniel that we recently left there and when I picked him up he was yelping when I got him in the car to take him back to work with me since my work is close by. When I picked him up to love on him I could feel his ribs with absolutely no meat on them. I gave him his dog food and water which he went through 3 cups of dog food and drank water as if he had not drank in days. What makes me upset is the fact that they did not even bother to call to say " Hey what can we do to get Diesel to eat his dog food or drink water?" ; or is there someone who could pick him up because he is not eating or drinking? I would have had my daughter go get him immediately . I am hesitant on leaving him here anymore! They also in my opinion need cameras so you can see what is going on at all times if you feel the need. I did speak to one of the managers to find out if he ate while there and was given water. I was told he ate more at night than during the day and not that much. If I was the manager of PetSuites and knew a dog was not eating after the first night I would have picked up the phone and notified the owners. My Dog will not be returning here. They can do much better knowing that all animals are under some sort of stress to begin with when they stay away from home and without their owners. read more

This place used to be great, even during CoViD. Recently though, our dog has been very anxious every time he comes home from there. Of course, they know nothing. So, time to find a better place... read more

Worst manager ever. I had to wait almost 30 min to pick up my dogs. She shit her door to work on "payroll" with a lobby full of customers. Only one front of office person working. She was rude. She should get a new job. Do not ever board your dog here if you are in a hurry read more

They did a great job with my pup Harley. She came back with a clear style, soft/shiny hair and a good attitude. Subtracting a star because they could've done a better job with her paw pads and under carriage, but I was really happy that they treated her right and got the basics trimmed down nicely. read more

PetSuites Roswell - Mini labradoodle Harley - Pet Groomers Near Me - Roswell, Georgia

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Julio, my fur baby LOVES PetSuites Roswell! I also love taking him there because he gets to play the whole day and also gets a bath and comes home fresh and exhausted! Their prices are reasonable and worth the services offered! read more

PetSuites Roswell - Freshly bathed and fluffed! - Pet Groomers Near Me - Roswell, Georgia

This is such a wonderful place for animals--the staff genuinely love animals and the leadership team seems to look after the staff with support and care. Wonderful, wonderful, wonderful place for animals read more

I can't say my kitties love it here - they only want to be at home. However, they are too mischievous to be left unattended for very long. They are well cared for here. They eat and play and I can always get an update from the personnel about their status when I call to check on them. I feel that they are in a safe place when I must leave them and that is my number one priority. It IS difficult to get a live person when you call. But since I know my babies are in good hands, I let that slide. I just call back until I get someone. read more

Require a deposit to even see if there's availability. Then they put you on a wait-list and do not refund.

Terrible organization. Badly run. They care little about customer service. Impossible to communicate with. The phone always goes to voice mail, and their texts don't address your questions. read more

WARNING!!! Unsafe animal conditions. I wish I could give a zero star rating. The staff is extremely unfriendly and unprofessional. The entire building reeks like it hasn't been cleaned in years. There are no cameras in any of the play areas. You have no idea how many animals are in the same area or how your animal is doing. They won't give unscheduled tours which is extremely suspect. My pet comes back completely filthy. STAY AWAY if you value your animals well-being. read more

Giant NOPE. we used to love taking our dog here and he seemed to really enjoy his visits until this last trip. after clearly communicating at checkin our dog's discomfort around other dogs and request to not have him around other dogs, we got a phone call one day into our trip when PetSuites allowed another dog during walk time to get off its leash and attack our dog. the attack was severe enough that surgery was required. While PetSuites did cover the logistics and expense of his hospital stay, upon pickup, the front desk girl didn't offer any sort of apology for our poor dog's traumatic ordeal and proceeded to charge us for the full $300 cost of his stay as if nothing happened. Oh, and to make it even worse, he caught kennel cough while he was there, resulting in an additional $100 vet visit. Our fur baby is now afraid of pretty much every dog, on 4 different meds, wearing a giant cone, and coughing constantly. Needless to say we'll be looking for alternative boarding arrangements in the future. read more

PetSuites Roswell is the only place I would trust to leave my dog! The staff cares and makes us feel like family! My dog literally sprints to the front door because he just loves all the playtime and all the pets! After a HORRID grooming experience at Petco, the grooming team at Petsuites has also over the past year with my sweet boy to get him back in a place where he can trust a groomer! I truly could not recommend a better place to look after your fur babies... even if its just while you are at work! read more

My granddog loves it here! He comes for doggie daycare 3x's a week and we boarded him for 4 days this past weekend. Blue is always excited to go in and see his buddies. They have all kinds of fun activities and lots of room for them to play all day long. Prices are pretty reasonable and it's conveniently located on Mansell. They offer different boarding packages and we opted for the Doggie Townhome, which included a flat screen TV that streamed animal planet. LOL! The only negative is that it takes an extremely long time to check in/out and the front office staff can never seem to operate the computers correctly. Almost each time my daughter has to wait while they sort out billing and credit card charges. Blue is a happy dog when he comes and leaves. It's just a pain dealing with the front office. read more

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We moved here from out of state and we have tried a couple of doggie daycare spots. This place has been a godsend. My dog absolutely loves it here. I am a fan of their hours because my husband and I can go on a hike or explore Atlanta on the weekends without boarding our dog. She cones home happy and exhausted. It's a win-win! read more

I really want to like this place because it is so close to home. Unfortunately, it was the worst experience ever!!!! My husband dropped my miniature schnauzer off to get a spa day which included a standard SCHNAUZER cut and nails trim. When the groomer brought her out, she looked nothing like a mini schnauzer. The work was negligent and incomplete. The dog's nails were SHARP and JAGGED and her coat were too closely shaved and uneven throughout her body including her beard, legs, neck and skirt. Additionally, the ears were cut too close which caused redness. The manager did not charge us after seeing the work that was done and for that, I'm giving PetSuites a 2 star instead of 1. We don't have any experience with the boarding but if you're looking to get your pet groomed, it would be a safe bet to take them elsewhere. read more

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I worked here for some time and I just wanted to say this is the best job I have ever had. It really showed me what I wanted out of a workplace. Great management that always had their doors wide open to listen to us and co-workers that make coming into work a breeze. Its like a second family!!!!The moral here is high so it makes everyone there automatically do the right thing and give the upmost care to all of the guest. The new environment is a plus and makes it look bright and happy. Honestly i could go on all day but I wont lol. I love this place and the beautiful people that work there. Thank you for all that you guys have gave!! -Jade read more

I always have the very best experience at Petsuites Roswell!! Awesome people, Awesome services!!! They do really care about the pets!!! My furry buddy always gets loads of their attention. He is always happy to see me after a week of boarding, but he never wants to leave this place!He loves the people and other dogs in dayplay (which is a wonderful service as well). The facility is extremely well organized and the employees know what they are doing, they are definitely professionals!! I'm so thankful for this facility!! read more

Highly unprofessional place to leave your precious ones! We dropped our puppy Coco (Yorkshire terrier) on time at 9 in the morning for a grooming session and was confirmed that he would be done by 1 in the noon. We kept trying to reach out to them on their front desk to know the status but unfortunately there was no response. However to our utter most shock, he was not attended even after been there for almost 4 hours i.e. until 1pm when we reached to pick him up. The staff adopted an argumentative approach to explain the delay and apologized only after we stayed put to our point. We were asked to wait for another 45 minutes for our dog to get ready. The thing is they have just one groomer available on the weekends (no idea about weekdays) whereas take appointments in bulk. So it runs on a batch production in a factory :) This is just on how they manage their routine administration. The groomer Danielle did a very half-hearted and shoddy job on our dog. All his mattings were very much there. His nails were not done properly. The haircut around his face was not neat at all. You can tell that it's a last minute job done in a rush (as we were literally standing there to pick him up) which is ironic considering our pet was there for 5 hours. Moreover, he was not walked even once for all the prolonged 5 hours he was there. All the dog parents would know that it is such a strenuous condition for a small puppy. He was not fed any water. He was simply put in exile. We anticipate that if we had not gone over there on the given time; they would have kept our dog in such a miserable condition for as long as they would need without any commitment to meet their timelines. Highly unprofessional and ruthless services! read more

The staff and facility has been awesome in all my experiences. Our boxer was always happy to go there and get pampered for a few days. read more

PetSuites Roswell - Pet Groomers Near Me - Roswell, Georgia

The new training program is awesome! We did the board and train with Allie and our dog is a new dog! Best trainer we have ever used!

I have brought my 3yr mountain cur for the past three days. He loves it here and its very over the top. Everything you need to spoil your baby. I however did not like that I was not told about using spray bottles on the animals. I felt like that should have been brought up on day one. I wouldnt like to be sprayed in the face so dont do it to my dog. I held back my anger and expressed that they better not spray him. There are other options to getting his attention and they said okay. I also dont like that they feed the dogs once a day at 4. Finally my dog is not tired! Every other daycare he comes home and sleeps. Not here, he is up ready to play all night. I am going to keep trying this place a couple of more days but if he doesnt sleep then he will go back go Unleases daycare. I only tried this place because I work down the street. read more

PetSuites Roswell - Pet Groomers Near Me - Roswell, Georgia

Awful grooming. The groomer chopped my poor dogs tail fur in the middle. He/she chopped it at a weird place, might have as well chopped the whole thing off! read more

PetSuites Roswell - Did the groomer really look at my dog and think "oh they'll love a half chopped half bald tail?" They could've left knots if there were any! - Pet Groomers Near Me - Roswell, Georgia

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We have boarded our two dogs here a number of times and they love coming here. But last month was our wedding. The plan was that we were going to board our dogs, we hired a pet company to pick them up with their little wedding outfits and new leashes then take them to the venue and back to the boarding after the photos. We called Petsuites to explain the plan, they wrote notes on their computer, my husband typed the plan and handed them a hard copy, and we discussed it when we got there. The wedding day came and our dogs came with NOTHING that we gave Petsuites. They claimed that we did not give them anything. I know its trivial but one of our dogs is getting older and some health issues so having our dogs at our wedding was the most important thing. The next day when we went to pick up our dogs, we told them about their HUGE mistake. Come to find out they had the items, the lady saw the notes on the computer and their wedding outfits were on top of their cages. Needless to say, we got a full refund but it still is upsetting that we can't get those wedding photos now because of this unacceptable mistake! read more

We had an unfortunate experience but the management team put in effort to fix the situation as best they could. Because I appreciate that effort, I am acknowledging it here. read more

The worst customer service I've ever received. I've only ever boarded at places that charge by the night and for a stay of less than 24 hours it was $80 for our 12 lb dog who was not groomed as they had agreed to do. The staff was unapologetic and completely dismissive when I asked if perhaps in light of the lack of grooming and my confusion over their policy I might not be charged $35 for the 2 hours past noon that she was there. Gracie's hotel stay was more expensive than ours for the night and the customer service was much much worse read more

I have no idea how anyone could possibly have a bad experience with Pet Suites. Hudson LOVES his days playing with both his human and canine friends. They are all lovely and I do not doubt that they have my baby's safety and happiness are their first priority. Hudson has stayed at both the Roswell and Norcross location and both are stellar! They know me - they know my dog - their service is overwhelmingly GREAT! I cannot say enough good things about this company and the staff they were lucky enough to hire. THANK YOU for making Hudson a happy and very tired pup! read more

Our first time using this venue for boarding our 2 year old boxer. We headed out for a 3 week vacation and wanted to spoil her with this awesome looking place. 1 week into our vacation across the country, we get a call she has developed kennel cough. Ok things like this happen wasn't to worried as she has had all her vaccines. She had to be quarantined while not well... that basically was the whole rest of her stay! I picked her up this past Wednesday and she is very thin!! Ribs and spine showing!! If I could put a pic I would! I will NEVER use nor recommend this place!!! I give it NO stars read more

PetSuites Roswell - After a three week stay at Pet Resort Pet Suites in Roswell, Ga - Pet Groomers Near Me - Roswell, Georgia

To be quite honest I was skeptical because it didn't look like much but BOY was I surprised. Seriously Recommend! They worked WONDERS on my sweet husky. My first time and the best I've been to so far, and at an affordable price. You'd think they groomed the presidents dog. They really take great care if there customers and it shows. read more

This location is very convenient for people working in the Roswell/Alpharetta area. My corgis love going. (This is based on their excitement when I pull into the parking lot.) I never see the same people working. Customer service is very iffy - some days are great while other days are poor. Making appointments over the phone is by far the worse. The telephone manner is awful. The prices are a tad expensive given that you cannot view your dogs online throughout the day or book appointments online. Plus, if you bring two dogs there's no discount unless they are both in the same program for the day. I continue to go because my dogs enjoy it. read more

The staff here is awesome. I was worried about how my cats might react to being away from home, and the staff was very attentive to the cats and quick to respond when I texted to check in. I had a better trip knowing the fur babies were in good hands with people who seem to understand that our pets are family members. Highly recommended. read more

Worst experience ever. The entire staff to include Amy, Brittany and Savannah are all terrible at customer service. I requested a call back from Amy 3 times and not one phone call. I have supported other boarding facilities and looked into supporting PetSuites because they are closer to my new home. They are VERY expensive so you would think the service level would be much better. Not even close. I will drive the additional miles to get great service and value added service. read more

My pup loved this place. It's close to work and she gets super excited every time we pull into the parking lot. The staff is great and the facility is clean. I would recommend :) read more

This place is wonderful! My dogs love it, I can't get in fast enough for them! They love playing all day with their friends. I love bring home a two tired dogs. The boarding suites are spacious and roomy. Since I have two dogs it's good to see that they aren't cramped into a small kennel. The staff there are wonderful! My dogs pull me over to see them. The only down side is there is no webcam. If they had one I would happily change my review to a five star place read more

I have been taking my 1 1/2 year old dog to Pet Suites of Roswell for over a year. My office is literally a 1 minute drive away which was incredibly convenient to make "our" commute easier than any other doggie daycare around. The facility is a large facility with a large outdoor play area and doggie pools, to be fair they do a nice job of having "theme" days for dogs; puppy prom, a luau etc. However, I have been noticing a very high turnover rate in their staff and have had several unpleasant experiences. The first being when I pulled up to their facility after my hour long commute to work to be told that her bordetella vaccination expired that day and she was unable to attend doggie day care. Ummm...she was in doggie day care the previous day and nobody mentioned to me that her vaccination was expiring the next day?? I had to drive her back home, call my boss to tell her why I was going to be late for work and arrange for someone to watch her. I am of course all about having dogs at the facility with updated vaccinations and shots, but to turn her away when I was there the day before and wasn't told it was expiring the next day. Lame. My dog, who is the absolute sweetest dog, who goes to another doggie day care facility closer to my home(they love her!!) when my husband is not traveling, had a rough day today at Pet Suites Resorts. I received a call at work that my dog was acting "aggressive" towards other dogs and was put in a kennel for the rest of the day - "but don't worry, we will not charge you for boarding her". When I picked her up, I was told by the manager(a teenager?) who is new to the facility that my dog had been acting aggressively to other dogs who were entering day play. Seriously??? The teenage manager told me that she has 1 strike against her, if she has 3 strikes she is no longer welcome at the PSR! I added up what I spend at that place a year and it is close it $4000! Wow, what a way to lose a customer. If my dog acted in anyway sort of "aggressive" it is because she was feeling threatened by her environment or another dog. She has NEVER acted aggressive in any sort of environment, quite the opposite. As mentioned, she also attends another doggie day care facility 'Camp Bow Wow' in Alpharetta when my husband is in town and the facility is closer to our home. They absolutely love her there, she is the "go to dog" when they have to "interview" other dogs to see if other dogs will do well in doggie daycare. From now on, I will go out of my way to take my sweet non-aggressive dog to a place that loves my dog and appreciates me as a customer. I wasted way too much money at this place! read more